Genuine Replacement Parts

One of the worst buying experiences I have had. Part number listed on website was not what I received and company will not admit fault and shift fault to the buyer saying that I bought the wrong product. Ended up having to pay for return shipping because I am tired of trying to argue with them via email. Also tried to tell me the part I wanted would not work for the the appliance I had (not true - bought the part from Amazon and it works great).
Would not buy from ever again.

They took my money the day I ordered my part. I order a part but I had to email them that I had not got a email of shipment. Now I get emails from the company and usps has been so exciting and ridiculous to the point I wish I had just waited.

I bought a part for my mothers oven and they sent me the wrong part. It was too wide and not long enough. Then when I tried to return it for my refund they wouldn't give me a full refund wouldn't give me a shipping label. Altogether I would have been getting only a third of my money back. On top of that they tried to procrastinate and prolong my return so my sixty days would time out. Not trying to sound like a Karen here, but if you wanna save yourself the hassle and money just go to Sears or something.

I ordered an ice maker for a Bosh fridge & they sent the wrong part. I had to pay to send back & they charged $17 restocking fee. I will never use them again! They asked for pics & would review & respond but after the review, it would take a week to get the correct part. I didn't have 2 or 3 weeks to wait, so I ordered from another company.

Parts sent in generic mailing bags. All bags inside kept, unopened. Was told I cannot return unused unopened parts because I can't mail them back in the original bag. When you open those lightweight generic bags, they are done. They aren't meant to be reused. Scam to prevent returns. Look elsewhere.

The Maytag Genuine Washer Lid arrived the very next day. I was pleasantly surprised. The product arrived before I made arrangement for the authorized Maytag Repairman. However, I was able to access a YouTube demonstration video providing adequate instructions for me to install the lid on my own. I was able to do my laundry that weekend. Waiting for the repairman could take several days.

Ordered the dishwasher part. I received several status communications while waiting for the part. Delivered in only 3 days! Part was double boxed and arrived in perfect condition. Very happy with the entire process.

I ordered pump water for Maytag washer. I placed an order on Thursday evening, it came on Sunday! Even though it was a New Year. Price was okay. For sure I will use this company in the future. Placing order was super easy.

We ordered 2 of the same item, and ended up only needing one. The company immediately responded to my email. They checked our order for clarification and immediately refunded us the amount charged for the second item. They were thorough, fast and courteous! 10 out of 5 stars!

My ice dispenser quit working and I wanted to fix it myself instead of paying a million dollars for a part that cost less that $50 including shipping. I found this website and have it bookmarked. I will come back here if I ever need anything else. Great range of products and fast shipping!

We received our order in a timely manner. When ordering I checked and double checked the Model number. The dryer model has 5 pulleys. Our order included only four. I ended up having to leave one orignal pulley. Not sure what happened. But it drops my review from a 5 to a 3 Stars.

I received the wrong part even though the model number to my dishwasher was given correctly. No big deal, I returned it. That's when the problem started. I received an email (you can't ever reach them by phone) that my $289 refund was denied because it wasn't returned in the manufacturer's box. I received it in a plain cardboard box, wrapped in a plastic bag. I responded by letting them know this. They state their distributor told them otherwise, therefore no refund. So they now have the wrong part and my money and if I want wrong part back, it costs $10. I filed a complaint with PayPal. Now they're claiming the part was used. I'm sure it is since it was not in the manufacturer's box. The part was so completely different that my husband didn't even attempt to install it. Horrible customer service. Very upsetting. I feel like I'm the bad guy. If I could give no stars, I would.

My experience with Dappz was similar. I purchased a part for my Samsung washing machine. The web site showed several in stock. I placed my order and paid through PayPal. I was told that my order would arrive on 12/22/16. I received nothing.

On 12/23/2016 I received a refund notification from PayPal. I have yet to receive communication from Dappz regarding the order. I went to the web-site to look it up but it says there is no record of past orders. I have an order number, confirmation of my order, and received a refund. Hmm?

While on the website, I noticed that PayPal is no longer listed as a payment option. PayPal probably dropped them due to their shady shenanigans. I placed a new order with a reputable company. Unfortunately, me and my kids will spend Christmas at the laundry mat so that we have clean clothes for work and school.

Received part promptly, well protected to avoid possible damage. The glass shelving had 2 part, one stationary and one that slides. The glass in the sliding part was not completely in alignment. Poor quality control. Fortunately I was able to slide glass into its proper place with out incurring damage.

Was waiting on 2 different scheduled repairmen that never showed. Kenmore was 40% more on parts with a 7-10 day wait on delivery. I ordered with GRP. Saved enough to order an extra part & received delivery in 2 days. Best site for appliance parts I have found

The part arrived broken, but it was merely a chipped corner which had no bearing on the functionality of the part itself. I'd suggest better packing as it appears to have been broken during shipment as I noticed the broken pieces present in the box.

I used their web interface to find a replacement part for a specific
Dishwasher model. The site suggested the wrong part. They sent
That part, invoicing as the requested part. It has been a nightmare
Getting their support to acknowledge any problem or send an RMA.
They say I will need to pay for the shipping to resolve their mistake.

I purchased a pair of drawer rails to repair my broken ones for my refrigerator two weeks ago. The item description on their website says," both rails (left and right)...", when I got the package, I was happily cleaning out my stuff on those two shelves so that I can put the rails in. When I opened the package, I only got the right rail, no left rail. So I emailed them. They told me the description on their website is wrong (like it is my fault, not theirs), so I can either buy the left rail from them or return the whole thing to them. Unbelievable.

I was able to order the washing machine part, receive it within three days (over the weekend), and easily pop it into place after cleaning out the machine. A perfect fit; nut the exact length, agitator sleeve slipped into place easily with an accurate fit.

Really happy with the glass replacement microwave tray that was ordered. I used the website to help identify the right part. I was a bit nervous because there wasn't a photo, but it arrived quickly and was the exact part I needed. Competitive price compared to other purchase options. Very happy with this purchase and delivery.

Part shipped quickly, arrived unopened, I did not use, returned unopened part and they charged me a 25% restocking fee. This is outrages

I would not recommend this company unless your 100% sure you need a part, 25% charge is BS, will not be shopping here anymore

Placed a order with them because the part would be delivered before a weekend.
I then get a email saying the part will be delayed for 3 more days. Tried calling and pay for expedited shipping, no can do. BE careful- they will bait you with shipping!

Ordered a freezer door handle was the wrong one returned it the next day had to pay for shipping back. Then was only refunded 55.00 ot of 67.00 un beleivevable and it took almast a month to get my money back never order from them. I will stick with repair clinic online. Customer services was terrible

I am very impressed by the ease of use of this website. With the refrigerator model number, I was able to immediately see the drawer options for my Refrigerator. The drawer was quickly and carefully shipped. A great experience in online shopping.