• Genuine Replacement Parts

Genuine Replacement Parts

Write a Review

Overview

Genuine Replacement Parts has a rating of 4.0 stars from 10,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day, and timely manner. Genuine Replacement Parts ranks 145th among Appliance Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 62.1%
Positive
41
Neutral
2
Negative
23

Instant Feedback

73,620 reviews

178
See all photos
How would you rate Genuine Replacement Parts?
Top Positive Review

“The only place to get quality replacement parts for your appliances at an extremely reasonable price”

Bill M.
6/18/24

I replaced the icemaker in my Kenmore refrigerator. The bad news is that this is the second time I have had to replace the icemaker, but the good news is that the replacement maker is definitely OEM and works like a charm. (Please note that the need to replace has nothing to do with genuine replacement parts, it is an old model refrigerator, so we were not surprised that we needed a replacement.) Genuine Replacement Parts is a dependable and responsive company that provides OEM parts at a significant price reduction from what one might get if one went to the appliance manufacturer I have had other transactions with GRP, and they have all been smooth and easy.

Top Critical Review

“No accountability, unapologetic”

MIchael O.
10/4/24

I waited until past 60 days to install. The wrong part was in the box. Sent pics. No care from them. They said I was too late. I can order another part but I am stuck with the one their computer says is compatible. They sent a diagram. I chose the part. The picture shows much longer wiring. That is NOT the part I received. I don't want anything for free. I even offered to ship the part back at my cost. I just want the correct part. GRP doesn't care. After 60 days, out of luck. No matter whose fault it is. Oh, I tried several times to attach proof of purchase. It wouldn't upload. My invoice # 4920725

Reviews (10,741)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (231) replacement parts (328) customer service (263) right part (137) part number (125) return policy (70) restocking fee (63) return label (15)
Thumbnail of user denniso497
dennis O.
4 reviews
0 helpful votes
  • Send Message
January 29th, 2015
Verified purchase

Thumbnail of user kathyg1658
Kathy G.
6 reviews
0 helpful votes
  • Send Message
May 19th, 2017
Verified purchase
Thumbnail of user stacyc611
stacy c.
1 review
0 helpful votes
  • Send Message
April 10th, 2020
Verified purchase
Thumbnail of user alk278
Al K.
2 reviews
0 helpful votes
  • Send Message
July 7th, 2020
Verified purchase
Thumbnail of user marlenes476
marlene s.
1 review
0 helpful votes
  • Send Message
May 19th, 2017
Verified purchase
Thumbnail of user marilyng982
marilyn G.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase
Thumbnail of user kennethp1202
Kenneth P.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase
Thumbnail of user raula355
Raul A.
1 review
0 helpful votes
  • Send Message
January 26th, 2015
Verified purchase

Thumbnail of user dwaynet110
Dwayne T.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase
Thumbnail of user timj694
Tim J.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase

Thank you. It was exactly what I needed.

Thumbnail of user margaretn1016
Margaret N.
15 reviews
0 helpful votes
  • Send Message
May 18th, 2017
Verified purchase
Thumbnail of user thomast2435
Thomas T.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase

Great website - easy to find parts

Thumbnail of user jamest4330
James T.
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase

Quick delivery. As promised

Thumbnail of user timr1142
Tim R.
1 review
0 helpful votes
  • Send Message
May 18th, 2017
Verified purchase
Thumbnail of user valeries1191
Valerie S.
1 review
0 helpful votes
  • Send Message
January 26th, 2015
Verified purchase
Thumbnail of user charlesk1973
Charles K.
1 review
0 helpful votes
  • Send Message
January 26th, 2015
Verified purchase
Thumbnail of user jeanlucm12
jeanluc m.
1 review
0 helpful votes
  • Send Message
April 8th, 2020
Verified purchase
Thumbnail of user briank2787
brian k.
1 review
0 helpful votes
  • Send Message
January 25th, 2015
Verified purchase
Thumbnail of user bennyp203
Benny P.
2 reviews
0 helpful votes
  • Send Message
July 8th, 2020
Verified purchase
Thumbnail of user marya4806
Mary A.
2 reviews
0 helpful votes
  • Send Message
July 8th, 2020
Verified purchase
Thumbnail of user bradenq3
Braden Q.
1 review
0 helpful votes
  • Send Message
January 26th, 2015
Verified purchase

Thumbnail of user morrism144
morris M.
1 review
0 helpful votes
  • Send Message
April 7th, 2020
Verified purchase

Came in one day early. Right part

Thumbnail of user mathewa86
Mathew A.
1 review
0 helpful votes
  • Send Message
May 16th, 2017
Verified purchase
Thumbnail of user jacks2476
Jack S.
1 review
0 helpful votes
  • Send Message
January 24th, 2015
Verified purchase
Thumbnail of user marcusg326
Marcus G.
1 review
0 helpful votes
  • Send Message
April 10th, 2020
Verified purchase

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Genuine Replacement Parts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Genuine Replacement Parts?