Online service ordering on time delivery and customer service. We recommend to others outstanding customer follow up.
Product as described. Packaging was good. Shipping was terrible after product delivered to Post Office. Poor choice of delivery services for 2 day delivery expectations. Delivered to wrong address twice. Had to contact post office twice!
Quality Product as described on site. It worked as intended. Part arrived in time in good condition.
Ordered got it quickly but it was the wrong size. Too small
Quick and efficient with good pricing. The product I needed was easy to find and compared to the OEM site and price, much better.
I am satisfied with the service and deliveries of the products I ordered here to genuine replacements.
You had all the parts I needed for my repair project.
Your site was easy to use.
The parts came in in just a few days and they were all there, well packed, well labels and brand new!
I recently installed the parts (needed to repair a dryer). The parts fit, and the repair worked and now the dryer works great!
Thank you.
The only problem we had with the order of an eye for my stove was: there was NO mention anywhere that we needed an electrician to install it. That it was not a DIY thing. My husband is not one, but he is a great handy man and can do simple things like electricity. But when he was installing it he left ONE wire not hooked up and when he plugged the stove back in it shorted out or something. It made a big pop sound. And does not work. Now I can't return it because in the 'RETURN' only section it said if we tried it it could not be returned. Now I still don't have an eye that works, but I can't return it. So I'm out over $100. Why was there not any kind of warning about that on the order page? I will not be ordering from you again. Elizabeth McNeese
It was the correct motor, arrived on time, and the price was great. Unfortunately, packaging was inadequate and the plastic wiring bus was broken in shipping. I was able to use the bus from the old motor and did not bother to try to get a new motor. You may want to revisit packaging of this motor.
The correct part arrived and seems to be working as of now. The only issue I had was delivery. I paid a little extra for next day delivery since it was a refrigerator part and I needed my refrigerator to be working during a pandemic. After the expected date of delivery passed I emailed the company and was assured it was on its way. Soon after I received my first email stating the part had been shipped and when I looked at the tracking information it appeared the part had just been delivered to the post office that day (Friday) and I wouldn't receive the part until Monday. The part came on Monday and again seems to be working well so outside of the inconvenience of living out of a mini fridge for a few extra days all is well. People definitely have bigger problems right now. Thanks
Quick, simple, secure.
Only issue was that when I checked out I specifically requested that UPS was my preferred delivery method and my package came FedEx. Don't give buyers a choice if they really don't have a choice.
Everything was great but I ordered a part it turns out I didn't need at the moment. I was unable to get information about how to return it despite sending an email. Since these parts (a frig drawer) are notoriously fragile, I decided to keep it and not pursue the return.
Website was easy to navigate and ordering was easy. Part ordered was listed as arriving within three days. Part took over a week to be delivered.
I love the service you provide, but I am having trouble returning it. The box was destroyed, but I will provide a a shipping carton to return it. But I haven't had a response from customers service yet
Ordering was easy and shipping was fast. Part was exact fit and now my unit runs as if brand new.
Everything about the ordering process was great, as was the price and shipping time. The part was defective. It was a manufacturing defect, though, not something the merchant was responsible for. I partially disassembled the part, fixed the defect, and it now works fine.
I like the the graphics, layout and design of the site. I like that there is the option to use PayPal (My preferred method to pay). The part arrived as advertised, properly packaged to prevent damage to the part. I will continue to business with your company.
The part I received didn't look anything like the part it was replacing & didn't fit in the cover the original one had, so I could not use the cover. I hope it doesn't short out if it gets wet without the cover. This part was definitely NOT the same as the original part. I thought it would be. I'm just hoping it works.
I ordered the wrong part, and now I am ordering the correct one. It was an easy find to locate the correct part. -- Update is I put in the correct part, and it is working great! I am now sending the wrong part.
I ordered a door handle for my microwave on Sunday night and had it on Wednesday. And it fit perfectly.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members