Gerber knives and Multitools

What a great website! I love Gerber's products and this is an excellent place to get them at great prices. They have a wide variety of items which makes for a fun shopping experience. I'll be returning to buy more items in the future!

I was very impressed with my experience shopping with gerber-tools.com. I found the knife I was looking for at about the best price on the web, they offered custom laser engraving of a whole line (not just initials) for less than $5 and they delivered it all in 10 days.

I just set a new order, because I was told by friends that the Gerber quality is outstanding. I collect small multi tools, but I also use a few when camping, and fishing.
Their site is also very simple to use & straight forward.
The prices compared to other sites are cheaper.

Product and web site seem OK but ordering process did not allow option to choose different shipping methods/rates - automatically chose relatively expensive 'priority' UPS - which then took 9 days to arrive. No opportunity to review order before it was submitted.

In a day and age where middlemen carry no inventory and drop ship invisible products from unseen warehouses this company stands way above the rest. They not only had my order literally in stock, but had it laser engraved and out the door enroute to me WITH a tracking in less than 24 hours. I was so impressed with their service that immediately upon receipt of my package I turned around and bought another one!

The website itself is well laid out, easy to navigate and completed my transaction without any extra BS

Excellent experience! Super fast shipment, great quality. I purchased four Gerber Ripstop I's as groomsmen gifts and had them each engraved. They look great and were very inexpensive. Highly recommended!

I had one of their tools for years until it was stolen out of my car. (Guess someone else likes them too). Their website was easy to navigate with detailed descriptions and good photos. I live in the USA and did not experince the problems that the Canadian reviewer reported. Billing, shipping charges, and tracking were all correct.

My boyfriend has had a Gerber TX 3.0 flashlight for years! He found it in the woods during a spring melt. Some poor hunter must have lost it. Unfortunately he gave it back to nature yesterday on the first pontoon float of the year. He is devistated! I went to gerber-tools.com right away. I ordered a new one for him yesterday. What service, they have already sent me confirmation that it will ship today. I can't wait to get it... I even had it engraved with his name. Thanks for the fast and professional service.

I owned a Gerber multi tool for about 15 years and then recently lost it. Some lucky earthling now owns my Gerber. I found a Leatherman tool in a drawer that my son had discarded and decided to use it. After about two days I found that the Leatherman was very uncomfortable to use due to its design. Today I bought a new Gerber at a Father's day special price and will be very thrilled when it arrives and I can get rid of this substitute.

Great site if they get it right, terrible if they don't. They sent me the wrong product, thus I was out shipping costs twice and had to pay a 20% restocking fee even though it was their fault. Terrible customer service, I had to email repeatedly and eventually call twice before getting a rep on the phone. So compared to the other reviews it is a gamble.

Excellent website layout. Every product includes detail pictures and all the features of the product. Their customer service is a real lives person and shipping is extremely fast. I will surely be using their site again

Gerber-Tools.com has some excellent prices on on their Gerber stuff. I just purchased a couple of Bear Grylls scout knives. Site is very easy to use. If you are looking for Gerber equipment, this is the place to go. Can't wait for my knives

Gerber knives is one of my favorite shops. I own a collection of knives and make orders here from time to time. Customer support is also great. They also gave me a few good recommendations (not that I don't know the business myself ha ha). I am a satisfied customer.

I would definitely buy on this website again!

I ordered a folding knife + laser engraving. First I was a little bit afraid of the result as I couldn't get a preview of the text, but I turned out to be just perfect! Not to big, and quite discrete.

I also had some trouble during my order: as my paypal account is registered in France, the store website automatically charged me for an expensive shipping in Europe and I didn't notice that before I validated the payment.
I called the contact phone number to explain my situation. Thinking that I would never be refunded. But I talked to the nicest man who immediately helped me and send me my money back the next minute without any discussion. I have to say he made my day!

This company definitely cares about its costumers and knows how to communicate.
I really recommend it!

I ordered 5 engraved Gerber Multi-Plier 600 Pros as going away gifts for the military guys I work with. They walked me through the ordering process and made sure the engraving was exactly what I wanted. The best part is they are willing to support the troops by shipping to APOs. It is amazing how many US companies do not do this. I just received the tools here in Belgium (1 week for engraving and shipping) and they are perfect. I will be back for more when the next bunch of guys/gals get ready to move on.

Thanks,

Curt

I found the Gerber Tools website very easy to use. I was searching for a replacement knife as a gift and was shocked at how fast I found it, not knowing anything about knives. The website is very easy to use and was well organized. As I have now bought two knives as gifts from this site I also love the $5 engraving! Would definitely recommend Gerber Tools!

Site was great with the exception that there was no bullet point of all the features of the multi tools. It explained that there would be a spring loaded scissor, for instance, but did not list all the functions of the tool in a simple format so it made comparing tools a little tedious

Have not gotten my order yet due to a mistake on MY part. I have been notified as to my error and it was taken care of right away! I am so excited to get this gift to my husband, I would order from here again and again! Love it, Thank you so much!

The service provided by this company was superb. I needed a Gerber eFECT Military Maintenance Tool for my nephew who came home for Christmas before being shipped to Korea. I went to the website and found exactly what I wanted. I then called the 800 number listed and the woman who took my order over the telephone was extremely helpful, including her suggestions on how best to ship my order to make sure I had it by Christmas. The email follow up with information on my order was the best I have experienced, even down to the email that contained a link to the US Postal Service website with the tracking number already entered so upon linking to the site, it immediately gave me the status of my order without me having to enter any numbers. The order arrived on time, as promised, the tool is perfect for a soldier being deployed overseas and I am 110% satisfied. Thanks Gerber-Tools.com.

I bought the gerber octane from gerber tools for my boyfriend for his birthday and he loves it. I chose gerber tools because they did it in red, it came withthe sheath and they could personalise it, which makes it that extra bit special. They shipped it really quickly, was very impressed with the service. The only think I would warn people of, is that I got it shipped to the UK, and it took a while to go through customs and extra charges were added. But still worth it!

Got a Gerber knife as a gift a few x-mases ago, the lock blade function didn't work. I put it in a drawer and forgot about it. Came across it a few days ago and contacted Gerber about getting it fixed/replaced. They said to send them a photo of the knife (why?), we'll look at it, and send a shipping label to you if it seems justified. They sent back a form letter telling me to ship it at my expense and they would ship it back (repaired, I assume) at theirs.
The knife NEVER worked, I NEVER used it, why should I pay anything to have them repair something that was not my fault? Doesn't make much sense to me. Zero-star rating for Gerber.

My order was canceled and my funds restored. Customer service is still rude. Ordering from this company will probably be a great experience for most as long as there is no problem with your order.

I finally received my Gerber LMF II and I am very happy to have ordered it.

It is really great and made with high quality materials.

I was just a bit disapointed with the shipping charges of $44 for shipment to Europe, which is half the value of the knife.

BUT THE KNIFE IS GREAT!