Gerber Collision

Mike price is a evil person promise the sun and to most he will get buy they caused 3.000.00 worth of damage to my truck as well the repair they did is leaking water in the cab,,NOT THERE PROBLEM... they state its the wind sheild THEY TOOK IT OUT DONT TAKE YOUR CAR THERE THEY ARE BAD PEOPLE.JOHN MORRIS DISTRICT MANAGER REFUSES TO REPAIR

Made the mistake of dropping my vehicle off here for repairs. The lack of their work ethics from the top of management to the bottom where Zach sits. They don't give you updates on repairs. Wait they will after you give them a few days to force themselves to do so. They hang up on you if you call. Or keep you on hold hoping you hang up.
This place is a joke. If you value your time and Money. Don't take trouble vehicle here. Anywhere is better than this place.

Took my vehicle to be repaired on March 13th, it is now April 3rd and they keep forgetting or ordering the wrong parts. I will never use them or recommend to anyone.

This is my second review. In October I had a car accident, my car was repaired, getting to that point was a nightmare. Of course I had to take it back due to a lose part that wasn't put on correctly. But the reason for my new review is the fact that my car has been repaired since December 1,2023 and to this day (02/14/2024) the insurance has not received the invoice therefore can't close out my file with the diminshed value claim. Multiple calls with Morgan the worst customer service rep I have ever experienced were made by me as well as by the insurance company. Promises that this will be handled the same day were made but nothing happened. On 2/12/2024 I called customer service at corporate and was promised a call from the General Manager of the store within 24 hours. Nothing happened. Another call was made to the shop by insurance today, another promise was made. I strongly recommend not using this shop if you value your time!

Overpriced. Bad work. Scam. They first didn't give me an estimate until they started working on the vehicle. How is that even legal. Then they busted my radiator and I couldn't even drive it off the lot. They denied having anything to do with it. Now my window won't roll up and down correctly on the door they "repaired" after I literally payed 6,500. These people are scam artist. Not only did they overcharge by thousands, broke the radiator, denied it, but they didn't even fix my damn door correctly. 1000% worst auto decision of my life I gravely regret dealing with these people.

P.s go review those one star comments and you will see I am not the only one the people have $#*!ed around!

They have had my granddaughter's truck for 6 weeks and it was a simple fender bender with a deer. She has maxed out her car rental allowance and for the last 2 weeks they keep saying tomorrow tomorrow and tomorrow never comes. I called this morning to find out if it was done and they said they would check into it and have somebody call me back. His name is Kyle and when I called again they said oh Kyle's home sick I am sick and tired of watching my granddaughter go through this BS it's just one excuse after another. I called some other body shops and they said oh god no we would never have it that long for those kind of damages so if you don't care if you get your truck back anytime soon take it there

Went to them through my insurance. Before giving the car to them bumper had a huge hole in it from an accident sure but my Blindspot sensors worked. Also for the life of me I'll never figure out why but the shift lock mechanism on the inside of the car has gone missing. I gave them the keys so there's really no reason for them at all to even mess with that yet it's completely missing. The people at the front desk honestly don't know anything they are of no help even the manager Nicole I think said the lady at the front desk had no idea what she was talking about. Either way as usual when it comes to this stuff be prepared for disappointment. Thanks for nothing. Oh the bumper was fixed, even if they did half $#*! it. And for whatever reason steal my shift lock.

RUN AWAY! This place is a joke. They scam people and add more damage than is really there. I know vehicles, and know what damage was done to the vehicle, and they came back with a bunch of bs. What happened? Either they lied or broke pieces when taking off other pieces then pretended it was not them. They also took a WEEK to paint. A paint job takes less than a day. Again, have people in this industry, just not local or no longer doing it. The child (not even worth calling her a women or girl), Jolie, is HORRID. NO CUSTOMER service at all, and treats everyone that walks in like they are idiots. Even said "I get my money either way" when asked what would happen if insurance did not pay them. They go up on price WITHOUT contacting anyone. Went here when someone else said they liked it, but that was over a year ago. Guess they like going out a business one day with their nine professional selves.

Very dissatisfied with the auto repair process/ experience. Estimate given was 15-days. It took them a total of 53-days before I could get my car. Even after the Quarter panel it took them 27-days to deliver my car. Estimate date seems like just a pencil wiping process at Gerber; owner does not provide you any ETA on the repair. Seems an utter lack of planning process. Sent email to the corporate office—looks like they lack customer care. Overall, it was a horrendous experience—would not recommend.

My experience at Gerber was good. Referred to by insurance company, price quote was less than others, work completed under estimated time. Satisfied with the body work. The truck was also cleaned inside and out.

Just the silly name was enough for me to quickly figure out they weren't touching my car. My insurance specify's this baby food sounding collision repair shop but I took my car to a more reputable shop near me and, I was told it would be 6 weeks before they could take it in, however it has been 5 months. I guess they didn't want to deal with my cheapo insurance company trying to get a $2600.00 repair minus $1000 deductable approved. Gee, no wonder my car insurance is so cheap. This is what a small tree limb did to my hood in case you're curious.

Waited 4 months for parts, finally got a date to bring in my car. I went to drop it off then he said we can't do you car because we got backed up. He said I will call you with a new appointment. LOL. Never gave me a call the day before. I had my rental all set up. Took everything I needed out of my car because it was going to take 10 days to fix. Palatka is a small town not many chooses but I would not take my car there to get fixed. I called my insurance company and cashed out and went elsewhere.

It has now been exactly 1 wk since I took car into intake center on Union Rd in Chktg for an estimate. I still have yet got an email or call on how much repairs will cost. I believe because I am not going through an ins company the photo of my damage & paperwork went into the circular file. I am now passing the word to avoid this place

I set up an appointment to bring my car in for body repair a month out, but when I showed up they didn't have any record of me and no appointment. Very disorganized and unprofessional agents. They didn't even try to get me in. I went to Leifs Auto Body and got in the same day. Don't waste your time with Gerber.

Filled my gas tank--I use a gas card so I have receipt--before dropping vehicle off at Gerber North Olmsted location. Couldn't get them to give an estimate of return. Gerber had my car for 30 days and when I got it back, it had less than 1/2 tank of gas. While I waited in the rain for a bus, someone was driving my vehicle and splattering their beveridge on the interior. To add insult to injury, the work was shoddy. State Farm suggested I take the vehicle back to Gerber. Yeah, maybe fill the tank up again for their employee's convenience?

DON'T TRUST GERBER COLLISON! Trust me friend, tyrn around, and go elsewhere. You don't want the headache of these loser turds. YOU NEVER EVEN ATTEMPTED TO CALL BEAR RIVER MUTUAL INSURANCE! YOU NEVER EVEN CONTRACTED THEM. They had my car for 5 days! In all that time they never got the insurance payment settled. They call Mr at 4:10pm on Friday to tell me "Your car is all ready to be picked up!" I GET TO THE SHOP AND STILL HAVE NOT HEAR FROM BEAR RIVER. DESPITE CORBIN TELLING ME " DON'T WORRY ABOUT THE PAYMENT, WE WILL GET PAID FROM THE INSURANCE DIRECTLY. Your Manager comes out and raises his voice at me multiple times "YOU ARE NOT GETTING YOUR CAR TODAY. WE ARE NOT RELEASING YOUR CAR! HOPE YOU GOT A RIDE...SO MY CAR GETS TO SIT IN YOUR PARKING LOT ALL SUPERBOWL WEEKEND BECAUSE CORBIN DID NOT GET THE MONEY FROM BEAR RIVER LIKE HE SAID HE WOULD. THIS PLACE NEEDS TO LOSE ALL CERTIFICATIONS.

They left out a plastic push pin out of the inter fender. And there is a dent still in my passenger door yet. And there is a small scratch on the passenger door handle yet. And dirt on passenger floor.

They have had my car 2020 G70 4 times and the repair is still a mess! Sam, the GM, lied to me then didn't call me back, INSTEAD JUST LEFT FOR THE HOLIDAY! How do you want to be treated? I last heard from Sam THREE+ WEEKS AGO. WOW, What a way to run a business, hu?

I took my car to the Albertville location on Dec 27th. The guy at the front said they could get it done by the end of January. I left my car there. Got a call a week later telling me that I could drop off my car on Feb 2nd to be worked on. THEY ALREADY HAD THE CAR! I said what happened to January and they said we fired the other guy and now it would be until late February. I went in person and spoke to the GM (JUSTIN) and he said he would make it right. The next day the girl (RACHELLE) at the front called and said they made a mistake and they couldn't get to it until mid-February. I said what happened and she replied things change and I didn't need to get it fixed here if I didnt want. The GM didnt even have the guts to call me himself? He sends his rude front desk girl?
GERBER is ruining their reputation in a small town area. The former local owner who sold out would have done anything to make it right. NEVER GO HERE!

If this repair shop is suggested to you RUN dont walk to Lawton Collision, Jamey and Adam at Gerber Collision just tell you things to get you off of the phone. No customer service, no help whatsoever! I hit a deer on 6/9 at 7 am, my insurance company suggested Gerber Collision. My jeep was towed there from the crash, no one looked at my jeep until 06/13. I began receiving texts from them at least every other day stating that the repair was on time to be completed 06/30, I called 06/29 to find out what time I needed to be there to pick up my jeep only to be told that they were still waiting on coolant lines and they were arriving the next Mon and my jeep would be completed 07/14. I called again on 07/13 to be told that it would be ready 07/16 that painting needed to be completed. Called 07/15 to be told that the wrap needed to be finished and the codes cleared it would be 07/22.07/22 called and was told it was still at the vendor. Had my insurance company call and they were told it would be completed late that evening. Called for the next 3 days to be told it was still at the vendor for the front flare, grill and hood to be wrapped. However when I had the entire jeep wrapped it only took 3 days! I went on vacation and was told it would be completed when I returned. I called today 08/01 to be told it would be back from the vendor and the codes cleared by tomorrow afternoon. I contacted my insurance company their Administration is contacting Gerber, docking their payment and removing them from the suggested repair shop.

My car went in july 12 it was in a accident while parked i know it was bad so i asked are they going to total ti but they said no it could be fixed here it is sept 13 and still no car they keep finding things messed up about it and now they said they don't know when it is going to be fixed since i did not pick them i am going to call my insurance people and tell them to get my car because this is bs... so far the car has 10 grand worth of damages and now they are going to add more to the estimate i have had other cars with worse damages and it did not take this long i guess i will tell my insurance to just get my car i do have another place but i was patiently waiting for them since it was recommended... my car better be near perfect if i let them continue to fix it and i think the insurance people should send someone else the to make sure they are telling the truth because i know longer trust these people also my car better have the same milage on it as it when it went into that shop and it did have a full tank of gas so with the exception of a test drive i best have gas in my car i am so sick of them saying they need more of anything on my car i will never recommend them not even for a oil change... i done and getting ready to see how much more they are going to add to the estimate this is bull shet

I had a small accident where the front bumper, parking sensor, and grill had to be replaced. My insurance company, AAA, sent me to Gerber Collision and Glass and Gerber gave me a date of the 18th that the car should be finished. They texted me almost every day updating me that all was going well for it to be done on the 18th. At 3:34 on the 18th they texted me that the wrong bracket had come in and it would be delayed. A few days later they said that the parking sensor came in with the wrong color so they had to paint that. Another delay. Then a couple days later the wrong grill came in and had to wait for the right one. Unbelievable that they don't check the parts when they come in and make sure it's the right part. Once would be bad, 3 times is just evidence of a company that doesn't know what they are doing.
So, then the manager calls me and says it's almost done but they had left the car outside and we had a hailstorm and my car sustained $1,700 in damage. They had a clause in their papers saying they aren't responsible for acts of God so they won't cover it. So, I have to file another insurance claim and I have to pay the $250 deductible. I'm not sure if this will cause my insurance to go up in the coming years. We'll see.
If they had it done on time I would have gotten the car before the hail storm and it would have been in my garage. Needless to say, don't use Gerber Collision and Glass!

I had my estimate on 9/13/23, did not get in for repairs until 10/31/23 and did not get it back until 12/13/23.