GetPhotoBlanket

Blanket is a piece of gatbage.
Dogs face cut off, while in blanket. Strings hanging from it... not to mention paper thin and cheap for a $70 throw blanket...

This company is a total scam! I bought a puzzle 8 months ago and it never came! When I spoke with someone, they said that the puzzle had been done wrong and they had to redo it. Then they said they shipped it 4 weeks after I purchased it and it never came! Then I told them that they could ship it to my house and they told me it would cost me another $10 for shipping. So I'm in $40 and have received nothing! I told them to refund my card and they said they could not do that because it has been too long. They sent PayPal bill for the $9.95 shipping and it said that the company was Soulful Jewelry. When I asked about that, they said they are affiliated with Soulful Jewelry. TOTAL SCAM! DO NOT SPEND YOUR MONEY ON THIS COMPANY!

I ordered a puzzle for my wife for Mothers Day. There was a "count down" timer on the website showing when puzzles need to be ordered to make it in time for Mothers Day. IT WAS NOT EVEN STARTED UNTIL A WEEK AFTER MOTHERS DAY. It has been over a month and even with expedited shipping and their "VIP Service", I still do not have it. Read reviews other than what the company posts. They obviously filter out the bad ones.

I ordered a jigsaw puzzle on April 28th and have yet to receive anything other than excuses. I will try to get a refund from the cc company as suggested by another reviewer.

They literally made the dog on the blanket, names OREO, YELLOW instead of black and white like...? Then the person on the email told me I'm not allowed to get a refund for this dog that recently passed away because it was my fault for submitting a photo with chromatic issues. The photo that I used clearly shows she is black and white. If your artists have that little of a brain you should fire them. THIS PLACE IS A SCAM DONT ORDER FROM THEM.

I ordered a blanket with my dogs picture on it and love what I got. Great service and quality. The picture turned out fantastic. Would suggest to anyone.

I was really excited to receive this order and was planning on giving these two blankets as Christmas gifts. When I received it, I quickly opened the package. I was incredibly disappointed to see that the blankets were not as detailed as the photos I sent and it looked like the images on the blankets were blurred which was not how it appeared on the website when browsing through the products. One of the blankets has a photo of one of my dogs and his eyes look messed up and not like the photo I sent at all. The other blanket is for my sister who recently lost her dog. I am embarrassed to give these blankets as gifts. This is not how I imagined the blankets to turn out. In fact, I am looking at some place else to order these blankets again because I was unhappy with the results from this company. The website is misleading. A tennis ball was supposed to be on one of the blankets as well when I customized it and was missing when it arrived. My dog doesn't look like the picture I sent at all. His eyes are messed up. On both blankets, the eyes are super squiggly. I was incredibly disappointed at the customer service and the fact that they "did not find any quality problems and cannot provide refunds" when on their website, it states they accept returns, cancellations, etc. I wish I did more research before ordering from this company because after ordering, a lot of the feedback from other customers included negative comments, poor customer service, a scam, etc. DO NOT ORDER FROM HERE! That was my first and last mistake.

Do not order from this company it is a scam I ordered a blanket may 8 and may 14 2020 still says it's in transit in Inglewood California they emailed me back saying give it a few days to update signed Sara with no last name they have no contact number or address I called my credit card company and the phone number listed on the Records's is a CELL PHONE the guy answered said he isn't a business and that he is in California I am disputing my card charges of almost 70 dollars I am reporting them to better business bureau and the federal trade commission and even on their Instagram listed under their email is a *******@soulfree.com IT IS A SCAM and I'm also reporting them accepting my personal photos of my deceased grandmother because the blanket was for a gift for my mother that has not arrived

I ordered a Mothers day gift several months ago. Last month I contacted them about my order and "Betty" stated it was customs holding up my order. This company is a scam. Do not order from them.

First off, I usually don't write reviews, but I am doing this in hopes that others heed my warning and stay away from this company.

I placed this order in mid-April for Mother's Day (500 piece puzzle). My two boys spent their own money to purchase it. Even though the website clearly states "Processing time: 6-8 business days, Shipping time: 5-9 business days," I ordered it with the understanding that because of Covid, and coming from Asia, it might not arrive on time.

Well, it arrived yesterday, almost 2 months after purchase. What I got left me speechless. The puzzle was in a clear plastic container that looks like it was purchased at Target, even though the website clearly shows a box with a picture of the puzzle on it (see pics). I was so upset at how disappointed the boys were in seeing the puzzle that they had waited sooooo long to give their mom.

Furthermore, be aware that the puzzle only has like 2 shapes. WTF? I was noticing this when I took apart the puzzle (yes, it came connected... I had to actually sit there and remove each piece. Good grief).

I know how easy it is for online businesses to rip people off. That's why I'm making it a point to share this story with others.

Please, please stay away from this company.

Seriously. I cannot believe they have not gone out of business.

David

This company is awful, Placed an order and after 4 weeks of not even processing the order, we followed up. Actually got ahold of someone that said "oh its going to be rushed out the door" 10+ weeks later, the order is still not shipped and no one is responding to emails or even their chat bot! DO NOT BUY FROM THIS COMPANY, It is a SCAM!

Took 3 days for them to process the order, another 3 to ship it. So 6 days by the time
It was shipped and I paid for the 3-5 day shipping. Customer
Support is very condescending and unhelpful as well

It was my firsg time to order a photo blanket because of this promo, i planned to order my personalized blanket and this is a great opportunity for me to order for the great deal price. Thank you..

I ordered this blanket for my daughter and her family and I think they're going to be very surprised Christmas I also ordered one for each one of my grandkids with their own personalized kitty and the blanket I ordered a pillow a while back and I love the way it came out very pleased The picture is of the pillow I ordered

Do not waste your time or money. They take your money and give you the run around through emails and when you finally receive your order the quality is such crap. It a crappy company in Chyna!

I ordered 4 different photo puzzles & for one it took me forever 2 get them. I kept getting updates in my email. I also figured that with the COVID-19 it put things behind. No big deal... PLEASE, DO NOT ORDER ANYTHING FROM THUS COMPANY. I finally received all 4 photo puzzles in broken plastic containers & they were of the same picture when I sent in 4 different pictures. THUS COMPANY IS HORRIBLE! STAY AWAY! I AM SENDING IN A COMPLAINT TI THE BETTER BUISNESS BUREA...

My mom and I ordered a blanket from my dad, of our dog that passed away, We ordered it Dec 15, and it is Feb 4, they keep claiming that it was deliverer but it never was, we are always home and always checking to make sure that it isn't at out door. They scammed us and will NOT refund us, I don't get how you can run a business and not have guilt of robbing people, or scamming them.! Especially through these tough times with Covid-19. Please DO NOT MAKE THE MISTAKE WE MADE!

This was bought as a gift of remembrance for a family loved one. The blanket was Beautiful and will be cherished forever! Couldn't be happier with the way the blanket turned out

I ordered a pet photo blanket for my niece whose dog passed away. Ordered it on June 25th and she received it in the mail on July 26th. I chose expedited shipment method for 5-9 business days. In the confirmation email after purchasing, it did say it would take 10 to 20 business days to produce the item. So they are not scamming you. It just takes time 10 to 20 days to make the item. Then it takes in my case 5 to 9 business days to ship AFTER the 20 business days to make it. I've read reviews after I purchased and got scared from all these people saying they're a scam. All the reviews scared the crap out of me, but Thankfully I got my item. You're going to get your item. You just need to read the emails they send and it's right there. They never promised me I'd get it in 5 days. Even if you get expedited or over night shipment, it literally says it takes 10 to 20 days for production so you need to count those days in addition to the shipment days according to the shipment method you chose.

I ordered in October never recieved it customer service said they wouldn't replace it. Offered to send another I paid the shipping paid it didnt hear from them it's been 2 days. It was a xmas gift.

I unfortunately bought on this site without looking at the review, I've been waiting for more than 11 days and I still don't have tracking, I bought 5 items for Christmas with my family.

Total scam. Pay money, get nothing. Buyer beware. They give fake shipping information and ask you to be patient but nothing ever comes..

Do NOT order from them. They are complete FRAUD! Never received my product. Almost 2 months later they say still in transit.