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GetPhotoBlanket has a rating of 1.9 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GetPhotoBlanket most frequently mention customer service, credit card, and tracking number problems. GetPhotoBlanket ranks 77th among Design sites.
I am super happy with the product and the customer service is also great. I have just ordered more of the pillows for my family members for Christmas. They will love them! I think it's such a great & fun idea. I'm always looking for something different with gifts. And a special thank you to Rosa, (customer service) who quickly & efficiently answered all of my questions via email! :) Tracie
I ordered a blanket and paid for expedited shipping for Christmas and still no blanket. When you click on the tracking it literally just shows you that it's waiting in California. Do not waste your money or time. This website needs to be shut down.
I ordered a puzzle for Mother's Day on 2020, Father's day has passed and the puzzle still hasn't come in.
Do not use this company
WARNING: DO NOT SHOP HERE.
I have a long and sordid story to tell about trying to order a custom puzzle from this company. I'll try and be brief. TLDR; this company is ridiculously disingenuous and will not help you if they send the wrong product, or if you want to do a return for any reason.
I ordered a puzzle in early March. It showed up at the end of April, two months later. I get it, COVID days. I open my package, WRONG PUZZLE! Someone else's photo printed on it.
Should be easy enough to return and get a refund right? WRONG. I have spent the last two weeks going back and forth with their customer service (though I would call it more like customer torture) trying to get a refund. They made me send photos, then verify some product number on the packaging (which is different from the one on my order because well. It's not my puzzle!), then tried to offer me a TEN PERCENT code. Then, much later, asked me to SEND MORE PICTURES!
I finally lost my patience and sent them an email about how it was really crazy they'd do this - my CS person asked me to BUILD THE PUZZLE before they sent my refund. Which is actually kind of funny. Regardless, I want my $50 back.
Screw you photo blanket, I hope you go out of business
This place will scam you out of your money. Do not use. This is not a real website. Save your money and go else where.
Tip for consumers:
This website is a scam
Products used:
Blanket
High quality material and design. Even after a few washes design held up. Also nice and cozy for those cold taints days.
Ordered at the end of April. Now it's the end of June. No puzzle.
Going to reach out to my credit card company and have them cancel the payment.
Still waiting on a product for over a month. No reason for this. I will never buy from this place again!
I love it I was looking for a blanket like this and it was amazing. I recommend that you buy this as a holiday gift or a special occasion
Photo occupies less than half of the blanket, blanket is small and crappy, photo is horribly represented
They will lie to you through the entire process. Just file a dispute/charge back with your CC or Bank
I got a puzzle for my Mother's Day. Product did not arrive until July 14th. Horrible quality. Cheap.
Do not order from this company. Poor service. Poor quality. They will not accept returns or refund your purchase. DO NOT BUY FROM THEM.
I ORDERED A PUZZLE 8 WEEKS AGO AND IVE BEEN EMAILING EVERYDAY FOR THE PAST MONTH. NO ORDER, NO REFUND. TOTAL SCAM. DO NOT USE!
The blankets are full of color. I love the way the blankets are made. And can't wait to order one!
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