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GiftCards.com has a rating of 1.2 stars from 358 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCards.com most frequently mention customer service, business days, and expiration date problems. GiftCards.com ranks 115th among Gift Cards sites.
This company does not typically respond to reviews
As an avid user of gift cards for various occasions, I recently tried out GiftCards.com, and I must say, I'm thoroughly impressed. The website offers a seamless experience from start to finish, making it incredibly easy to purchase and manage gift cards. One of the standout features of GiftCards.com is its extensive selection. Whether you're looking for a gift card from a popular retailer, restaurant, or even a prepaid Visa or Mastercard, they have it all. The ability to personalize the gift cards with custom messages and designs adds a nice touch and makes them feel more special. The ordering process is straightforward, with clear instructions at every step. I appreciated the option to choose between physical and digital gift cards, depending on my preference and timeline. The digital delivery option is especially convenient for last-minute gifts, as it allows for instant delivery via email. What truly sets GiftCards.com apart, though, is its robust management system. Once purchased, gift cards can be easily tracked and managed through the website or mobile app. This includes checking balances, viewing transaction history, and even combining multiple gift cards onto one for added convenience. In terms of customer service, I've had nothing but positive experiences with GiftCards.com. Any questions or concerns I've had were promptly addressed by their responsive support team, further enhancing my overall satisfaction with the service. Overall, I highly recommend GiftCards.com to anyone in need of a convenient and versatile gifting solution. Whether you're shopping for birthdays, holidays, or just want to treat someone special, GiftCards.com makes the process hassle-free and enjoyable.
They transferred me 3 times then hung up on me, without talking to an individual. I had the most bsic question and no one was able to answer it. How to redeem an ecard. Unreal. Do not buy from this company they are a fraud!
I tried ordering a Visa egiftcard MULTIPLE times, and each time the company cancelled my order. I called customer service and after being on hold for 16 minutes a person named Rafael answered and told me my credit card company was denying the charge. After speaking with my credit card company they told me they were NOT denying the charge and that giftcards.com was cancelling my order. I called their customer service AGAIN and was on hold for 13 minutes this time, spoke with Rafael, AGAIN, and he told me I "tried too many times to complete a purchase and the system." and blamed all the issues on my credit card company. I have wasted half my day dealing with these people. I will NEVER do business with them again.
I uploaded ALL VERY APPROPRIATE pictures & I was sent an email stating something was declined due to: "Violence, blood, dead animals, indecency, nudity or semi-nudity."
These are wedding & beach pictures (married in Mexico)? Unacceptable- the one that was declined didn't get separated from the others & I do not know if they were all declined or just the one that wasn't printed. I will most likely not be using this company again since they took my money then cancelled the order. Funny though... I received an email 5 minutes later saying my order was cancelled yet they could not distinguish between a printable & non-printable card/ upload before transaction was complete? I am very disappointed & will make sure to use a more reputable site next time.
They canceled my order because they claimed that the custom artwork from the card was "found on the internet". Yeah, it sure was, and it's my artwork. When I asked if they'd just reinstate the order and use a blank card, they said that wasn't possible and I'd have to resubmit my order. They seem to think there aren't other merchants out there with better service. I went with another merchant that offered a lower price along with a nice custom card. GiftCards.com sucks. Don't use them. There are alternatives that are better.
Wish I would have read reviews. This business is a scam. Ordered gift card am told we take 2 weeks because of the post office. Give me a break. Don't waste
Your time doing business with them.
I've ordered a few times from here. Once my order was cancelled, another time delivery took way too long. I don't think they're crooks, but it just seems like a poorly operated business.
Scammers, take your money. Offer no assistance in activating card. Have over $500 lost with these guys. BEWARE!
Have emailed multiple times, tried calling. NOTHING!.
Tip for consumers:
Avoid, do not use.
Products used:
None, have over $500 worth of cards that we cannot use.
The support team is utterly incompetent, or purposefully shady. I had a problem with my order and they just seemed to refuse to help. I would recommend not using this service.
I purchased 4 gift cards on this website. Two of them came with $0 value.
I contacted customer service. They were rude and they didn't issued me a refund: (
They steal your money. You pay hard currency for the gift card and if it is not used in a brief window, they expire the card... unbelievable, but true. Stick with AMEX or other reputable company.
Horrible service! This is not the only site where you can find this kind of gift - personalized prepaid credit card. So give yourself a favor - order it from another seller! I planed this photo personalized card as a birthday gift for my friend's 10 years old daughter. I paid some extra for the faster delivery ( option offered by giftcards.com) to be sure this card will arrive in advance and I will have enough time to pack and wrap everything together for a birthday girl. So I paid for 2-5 days delivery and after 11 days my card still is not here. I call there customer service several times and every time I call they promise that the card will be delivered tomorrow. I already had 3 " tomorrows" but no card. Not even sure if it will be delivered at all. Probably there is no need to mention that I've missed birthday ( of course). Company doesn't look concern about this problem and doesn't make any attempts to track my order down. Don't waist your time and money - order the same product from any other company on the market. For example, giftcardlab.com has much better reviews and looks more reliable. Good luck!
They kept charging me $5 dormancy fee every month until the card is used up. They said that fees are not disputable, they don't have an easy way to contact customer service! Please don't buy!
Tip for consumers:
Unless you use the gift card at one transaction or very soon after the first transaction, please don't use this giftcards.com, they will start charge you $5 dormancy fee every month after 12 months even if the expiration date of the card is years away. Give cash as a gift instead, it will be a much appreciated by those who receive it!
THEY GAVE ME A TARGET GIFT CODE & PIN THAT DIDN'T WORK (NOT ENOUGH #s), AND SAID THEY'D RE-ISSUE ONE, BUT WHEN I CALLED BACK BECAUSE I RECEIVED NOTHING FROM THEM, THE PERSON I SPOKE TO (EMILY) SAID, SORRY, THEY WERE IN MEETINGS ALL DAY SO I NEEDED TO CALL BACK TOMORROW. INFURIATING!
The only reason I chose this site is because they say they pay immediately. They don't! I setup a paypal acct and following the instructions on the website. The website became glitchy and they said they had to send me a check instead. I didn't want a check! I called customer service and the first two times I called the rep was rude and hung up. On the third call and a different rep they were more polite but couldn't do anything other than repeat the Info on the site. It's been over ten days and the check still isn't here. This was my first and last time using gift card.com. Horrible website, horrible customer service and horrible follow thru!
Two kids did not have their dad this year for Christmas and their mom didn't have enough money for Christmas presents, so these amazing kids who celebrate Hanukkah heard about these kids who celebrate Christmas and were going through a tough time and decided to pull their allowance together and donate 100 dollars to help the other family which is pretty amazing and showes the good in the world. The Hanukkah kids dad put it on his credit card the day before Christmas and got an invoice number, but giftcards.com never sent it. I called about it twice they promised that it would be sent. I finally had to call and get angry and they just now sent it but Christmas is over, all the other kids got to opent gifts on Christmas, it would have been one thing if it were for an adult but to disappoint kids is a totally different thing. Thanks alot gift cards.com they are a scam and never order from them.
Beware! 10% dormancy per month, in 10 months a 50$ gift card is worthless!
Bought these as gifts for employees birthdays, the last three where worthless when employees got around to using them.
Products used:
birthday gift cards
Worthless! They cancelled my order twice due to "security" concerns. I have perfect credit. Customer service was no help at all. No birthday present for my grandson!
I discovered 4/22/2017 that all $500 had been removed from my visa giftcard due to dormancy. I was initially told the funds were turned over to my state of residence (escheated) but my state division of abandoned property had no record of this occurring. This should have been my first clue that this interaction was not going to go well, that a company selling financial instruments was going to make a customer track down their own money. Fortunately, I was both purchaser and receiver and still live at the same shipping and billing address, because if you are trying to make a recovery GC. C will try to muddy the waters by telling you that the purchaser must contact them, information must be verified, etc. It took 2 months of persistence and filing 2 BBB complaints before this was finally resolved on 6/18/2017. DO NOT BUY FROM THIS COMPANY. During this process, I can't tell you how many times I was lied to, given incorrect information, and subjected to stall tactics.
Do not buy a gift card from giftcards.com! You will most likely get scammed. They do not have good customer service and the process in getting our money back has taken so long.
Ridiculous, horrible customer service. NEVER EVER LET THIS COMPANY REPRESENT YOU THROUGH GIFT GIVING. NEVER THINK THIS IS EASIER OR MORE RELIABLE TO USE THAN YOUR OWN DEBIT OR CREDIT CARD. GIFTCARDS.COM ARE CROOKS, INEPT MORONIC CROOKS!
Tip for consumers:
DO NOT USE
Ordered a $50 gift card. When I received the card it was balanced at $0 with charges I didn't even make. Such a scam. Tried emailing and calling multiple times no help
I purchased a gift card for a relative whose husband had been diagnosed with cancer. Still no card - and its too late! They charged my card $100 on 1/10/2020 - These people SUCK!
SCAM COMPANY!
I ORDERED SEVERAL OF THESE CARDS WHILE AGO AND NEVER(!) ACTIVATED THEM. EXPIRATION DATE IS 08.22 BUT THEY ALREADY CHARGE SERVICE FEE FROM DATE THEY WERE PURCHASED SO TODAY(ACTIVATION DAY!)MY BALANCE IS $0. SO LOOKS LIKE I PAY FEW HUNDREDS DOLLARS FOR PIECE OF USE LEES PLASTIC.
NEVER BUY THEM!
I bought $60.00 dollars as my gift to my niece they send the card in the mail without information what to do the card. You will be the one to figure out then when you call the number at the back customer service, then they will send you again to another customer serviice again the rep will ask you a lot. Very hassle, i will not recomend this wbsite company beware of these...
I opened an acct in Aug and had ordered 5x. Every time I ordered, my order would come "Under Review" and I was sent email. They said the 1st part of the review is to verify the bank acct info matches and the 2nd part is to call and ensure the order was placed by cardholder. Its supposed to prevent fraud! They said they do it for new customers and if someone places multiple orders in a day. They kept cancelling my orders because my phone is out of service! I even called and told them and they acted like they couldn't do anything because it was the weekend. And my funds are on hold in the bank for 3 days or until order is cancelled and I can't use my money. They have no right to do this and its illegal according to consumer protection laws. They can't deny processing a transaction because the person didn't answer the phone! So I can't even order just because my phone is out of service! I will never use them again!
Sheri, thanks for your feedback. We strive to exceed all of our customer's expectations 100% of the time Please understand that our Fraud procedures are in place not only to protect our company but also to protect our customer's interest. We have a stringent screening process, probably the best in the industry and we are very proud of the success we have had in protecting our customers. I'm sorry you were unhappy with the experience.
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GiftCards.com is the leading gift card website, and it is our mission to provide smiles by offering personalized gift cards and custom greetings. Order now!
Eelyn, We are most assuredly not a scam. We sold well over 1 million prepaid gift cards last year. We offer 7 different shipping methods, each of which specifically indicates how long the actually shipping time will be if that method is chosen. We strive to ensure that our customers have all relevant information during their transaction and we are available to assist all of our customers 24/7. I'm sorry to hear you weren't satisfied with your experience, but we do appreciate your feedback.