• GiftCards.com

GiftCards.com

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Overview

GiftCards.com has a rating of 1.2 stars from 358 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftCards.com most frequently mention customer service, business days, and expiration date problems. GiftCards.com ranks 115th among Gift Cards sites.

  • Service
    92
  • Value
    88
  • Shipping
    71
  • Returns
    64
  • Quality
    75

This company does not typically respond to reviews

Positive reviews (last 12 months): 8.3%
Positive
1
Neutral
0
Negative
11
36
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How would you rate GiftCards.com?
Top Positive Review

“Instant”

Nalain J.
3/26/24

As an avid user of gift cards for various occasions, I recently tried out GiftCards.com, and I must say, I'm thoroughly impressed. The website offers a seamless experience from start to finish, making it incredibly easy to purchase and manage gift cards. One of the standout features of GiftCards.com is its extensive selection. Whether you're looking for a gift card from a popular retailer, restaurant, or even a prepaid Visa or Mastercard, they have it all. The ability to personalize the gift cards with custom messages and designs adds a nice touch and makes them feel more special. The ordering process is straightforward, with clear instructions at every step. I appreciated the option to choose between physical and digital gift cards, depending on my preference and timeline. The digital delivery option is especially convenient for last-minute gifts, as it allows for instant delivery via email. What truly sets GiftCards.com apart, though, is its robust management system. Once purchased, gift cards can be easily tracked and managed through the website or mobile app. This includes checking balances, viewing transaction history, and even combining multiple gift cards onto one for added convenience. In terms of customer service, I've had nothing but positive experiences with GiftCards.com. Any questions or concerns I've had were promptly addressed by their responsive support team, further enhancing my overall satisfaction with the service. Overall, I highly recommend GiftCards.com to anyone in need of a convenient and versatile gifting solution. Whether you're shopping for birthdays, holidays, or just want to treat someone special, GiftCards.com makes the process hassle-free and enjoyable.

Top Critical Review

“This has been the worst experience I have ever had with customer service.”

jay w.
10/5/24

They transferred me 3 times then hung up on me, without talking to an individual. I had the most bsic question and no one was able to answer it. How to redeem an ecard. Unreal. Do not buy from this company they are a fraud!

Reviews (358)

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Reviews that mention popular keywords

gift card (222) customer service (116) credit card (38) gift cards (222)
Thumbnail of user jaffryofficial5
Pakistan
1 review
0 helpful votes
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March 26th, 2024

As an avid user of gift cards for various occasions, I recently tried out GiftCards.com, and I must say, I'm thoroughly impressed. The website offers a seamless experience from start to finish, making it incredibly easy to purchase and manage gift cards.

One of the standout features of GiftCards.com is its extensive selection. Whether you're looking for a gift card from a popular retailer, restaurant, or even a prepaid Visa or Mastercard, they have it all. The ability to personalize the gift cards with custom messages and designs adds a nice touch and makes them feel more special.

The ordering process is straightforward, with clear instructions at every step. I appreciated the option to choose between physical and digital gift cards, depending on my preference and timeline. The digital delivery option is especially convenient for last-minute gifts, as it allows for instant delivery via email.

What truly sets GiftCards.com apart, though, is its robust management system. Once purchased, gift cards can be easily tracked and managed through the website or mobile app. This includes checking balances, viewing transaction history, and even combining multiple gift cards onto one for added convenience.

In terms of customer service, I've had nothing but positive experiences with GiftCards.com. Any questions or concerns I've had were promptly addressed by their responsive support team, further enhancing my overall satisfaction with the service.

Overall, I highly recommend GiftCards.com to anyone in need of a convenient and versatile gifting solution. Whether you're shopping for birthdays, holidays, or just want to treat someone special, GiftCards.com makes the process hassle-free and enjoyable.

Tip for consumers:
Still no

Products used:
Shoes bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevent199
Illinois
1 review
2 helpful votes
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July 19th, 2019

After seeing the mixed reviews I decided to take a chance. Glad I did. Ordered a $25 Mastercard gift card. And within minutes it was delivered. Activation screen for the card looked a little fishy but it worked just fine. Bought what I needed the card for with no problems. Will certainly keep this site in mind.

Tip for consumers:
Don't believe all the negative reviews.

Products used:
Virtual Mastercard Gift Card

Service
Value
Quality
Thumbnail of user sc2431
New York
1 review
1 helpful vote
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April 22nd, 2016

Avoid this company like the bubonic plague. No customer service would be an improvement.My cards were stolen and I have proof of that from a US Postal Inspector who is prosecuting the thief. I filled out the claim form affidavit and wrote an explanation. I've called numerous times and been lied to each time. I am turning my case over to my States Attorney Generals Office. I hope they are barred from doing business in my state.

Thumbnail of user kazs
Maryland
1 review
0 helpful votes
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December 26th, 2013

Sold an unwanted $75 Nordstrom gift card here via PayPal for $66.75 I think. Got my payment the next day so no complaints. I was seriously worried after reading what everyone else was saying about this site but I honestly have nothing negative to say about my selling experience! :)

Thumbnail of user joels184
Colorado
1 review
6 helpful votes
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January 13th, 2019

I have received two e-gift cards from this company. When attempting to use it you get an "error occurred" message while it is valid. Eventually the funds expire and the merchant gets free money.

Any positive reviews are false and written by the company owners so that they can rip more people off. People who work for or own this company should be jailed for fraud.

Thumbnail of user mountains1
West Virginia
114 reviews
243 helpful votes
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November 13th, 2019

This organization is sketchy. Yet appears so legit.

They collect credit card data, then reject and cancel orders for no apparent reason -- then deny explication.

Life is frustrating enough without this kind of runaround.

GiftCards.Com... I wish I could give you zero stars.

Boooooooo!

Thumbnail of user menop1
Florida
6 reviews
15 helpful votes
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December 23rd, 2017

I want to make sure I start out by saying in spite of my 1-star rating, these people are better than their competitors at Amex or GiftCardMall.

By the time they are done with fees you can easily spend over 10% of the total on posting, handling and charges. Its money for pity sake.

My advice, think of a nice way to present a check and mail it.

Tip for consumers:
Don't

Service
Value
Shipping
Thumbnail of user bills613
Missouri
1 review
1 helpful vote
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January 1st, 2019

I hate to sound like a broken record, but these folks do not deliver as promised. I purchased these cards on 12/24/18 and the promised delivery by 12/25. After all, all they need to do is email them. It's now 1/1/19 and the web site status says, "Purchased, and still processing". None of my employees that I sent these to have received anything. This is pretty simple, if you can't deliver on time, please don't commit to doing so. You're only damaging your already ruined reputation.

Thumbnail of user christ1643
California
1 review
0 helpful votes
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May 7th, 2013

Stay away from Giftcards.com. I paid $5.95 for the service and my card never arrived. After chasing down their "refund" department I was notified their is also a $4.95 refund fee. So beware... a $25 gift card cost me $10 through these crooks

Thumbnail of user bradb32
California
1 review
4 helpful votes
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January 16th, 2014

I should have read the reviews on this site before sending them a $50 PF Changs gift card. I sent it in and received an email saying "You've been paid!" It's been two weeks now and nothing. I tried to click on their customer service link, but the page is invalid. I feel so foolish but lesson learned. BEWARE!

Thumbnail of user marks141
New York
1 review
1 helpful vote
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December 11th, 2013

Whenever I try to sell a gift card here, it looks like it's going to go through but then I get a "irregularities with your order" error. Cannot figure out why. I have called them up and said our website was having problems, try again.

I could not recommend these people.

Thumbnail of user steveh590
Michigan
2 reviews
2 helpful votes
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September 19th, 2018

Had an email typo to reciever of a $500 SW Airline gift card caught it hour later called... end result card had not been delivered BUT no cancellation, no refund and sorry cannot edit email address... call your bank. Bank said the force pay it had to dispute and 45 day process... money in limbo... these guys are zero help use Amazon.

Thumbnail of user alib39
Illinois
1 review
1 helpful vote
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November 11th, 2015

The "customer service" is exactly as described in most of these reviews. And it is more than clear that management does not make any effort... none... none at all, zip, zero, nil... effort to assist customers when problems arise. They do not even offer email contact back and forth. One must repeatedly start over and submit another contact form, then responses close the ticket without communication with the customer. They put in ZERO EFFORT!

Thumbnail of user lanew19
Tennessee
1 review
1 helpful vote
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August 7th, 2020

I gave them the benefit of doubt and tried my order again with a different card, and got the same result. I agree with Ted H. On his review dated 7/5/20. Something fishy is going on with this company. STAY AWAY!

Thumbnail of user michelll7
North Carolina
1 review
1 helpful vote
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March 9th, 2021

Do not buy a gift card from this company. My son was given $100 for Christmas and when he tried to use the card it was declined. When I checked the transaction history the money had been taken by some paypal company that we have never heard of or could track. Giftcards.com did nothing to help recover the money! Very disappointing.

Thumbnail of user mikec1598
California
2 reviews
1 helpful vote
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March 17th, 2021

Tried to buy two ebay digital gift cards using my long term credit card and my real idenity. Was denied by their system because of "potential fraud." Was emailed many hours later to inform me. Complete waste of time. Go elsewhere and maybe you can get what you want (I went and bought them on Paypal and was approved in minutes).

Service
Value
Quality
Thumbnail of user randalw10
Kansas
1 review
1 helpful vote
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June 5th, 2018

In fairness, this review only speaks to an attempt to purchase a virtual VISA. Do not know about anything else.

Just do not bother. Period. After two days of attempting - just ATTEMPTING - to place an order, I gave up. Both times, we filled out all of the information accurately, submitted a valid CC number, and both times the order was cancelled. Why? No one knows. It was just "cancelled". No one can give any reason, it just was.

Don't waste your time fooling with this place. Go to your local store, purchase a prepaid card from a kiosk, go to the register and pay your money. You'll be much more pleased than going this direction.

Thumbnail of user danw1424
Michigan
1 review
2 helpful votes
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January 5th, 2023

Some idiot got ahold of my credit card, came to this website and spent 100 of my dollars on my credit card. They were can accomplice in robbing me. Afterwards they sent me half a dozen surveys about my experience with them, "thank you for letting us rob you - how was your experience?" Obviously they didn't write that but it's what it felt like.

Tip for consumers:
Useless people - stay away from this site.

Products used:
giftcards.com was an accomplice in robbing from me - I didn't use their products

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryager1976
Iowa
1 review
0 helpful votes
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October 12th, 2023

I purchased 2 gift cards with PayPal but was giftcards.com also charged my bank account the same amount. So I was charged double. Giftcard.com won't release my money back to me as of yet. I have bought from them a few times with no problems until now. I am posting this review on every review site I can until they release my money that the never should have taken in the first place.

Service
Value
Shipping
Returns
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Thumbnail of user mindyl54
South Carolina
1 review
7 helpful votes
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January 14th, 2020

Ordered a gift card for a colleague for a holiday gift. 5 weeks later it's still processing. Suddenly, after contact with customer service they can miraculously send an activated card within 4 hours? Yeah, Christmas was 5 weeks ago and they're already upset they got nothing from me. No thanks. I'm supposed to have a response about a refund in 48 hours because they have to investigate the card they never sent. Don't waste your time or you'll have to do a charge back.

Thumbnail of user dirkp30
Connecticut
1 review
1 helpful vote
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December 29th, 2022

I ordered a gift card from Giftcards.com on December 6th. According to their site, that should have been more than enough time to deliver by Christmas. Today is December 29th and I just received my card. That's 3 weeks and 2 days. I used Giftcards.com because they were linked into Elfster, the Secret Santa app. I think Elfster should reconsider having its name associated with Giftcards.com

Thumbnail of user normanw215
New York
1 review
3 helpful votes
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December 22nd, 2022
Verified purchase

I purchased an eGift Card as a Christmas gift for my assistant yesterday, early morning. I have emailed GiftCards.com twice without a response. She still has not received her gift. Needless to say that this is the first and last time that I will use this site. Their service is shockingly bad

Tip for consumers:
Here's my tip regarding the use of this site: DON'T. You WILL be disappointed.

Their only point of contact is via email and they do not respond within a reasonable time-frame. It has been 2 days since I placed my order, without a response.

Products used:
I purchased an eGift Card as a gift

Thumbnail of user sl357
Florida
1 review
1 helpful vote
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October 5th, 2016

No readable proof provided before cards were printed. Cards arrived with top of logo chopped off the printed card. Address name incorrect on mailing address. When we called to ask for a correction of our name was told they have no one in their company that can fix that. The only way to correct it was to place another order.
Idea of cards is a good one, however processing and delivery leave a lot to be desired. Will not use this company again.

Thumbnail of user rayyac
Ohio
1 review
2 helpful votes
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November 23rd, 2019

I was going to order 3 of the personalized cards for my brother who is an artist- was gonna put his drawings on them. Decided I'd do just one first to make sure the picture came out right.

After ordering, my card was charged $1, then deposited right back into my account minutes later. Seemed weird, so I started looking for reviews of this place.

Found a website where there are many 20+ 5 star reviews all on the same day, 4 star reviews all on the same day, 1-2 star reviews sprinkled in after every 20 good review. Then found this site.

When I tried to go online to cancel my order I was met with a message that said my card# seemed fake and they would have to call my bank and use "other resources" to make sure it's legit. Had to cancel my card just so the order wouldn't go through.

Thumbnail of user kristym149
California
1 review
1 helpful vote
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November 23rd, 2020

I wanted custom debit cards with our corporate logo - didn't realize the only way they will put your logo on a card is by purchasing the 'rewards' card, which expires in 1 year. So, not only did I pay a whole lot of money for custom cards, I'm out the $2,000 I spent on cards.

I guess I'm to blame, I never really looked at them until now, but I thought there was a Federal Law on gift cards expiring - Well Giftcards.com found the loophole!

Stay away - use your money elsewhere.

Tip for consumers:
Read the fine print - again, I thought all gift cards were covered by Federal Law as far as fees and expiration dates - again - Giftcards.com has found a way around that. TOTAL SCAM COMPANY

Products used:
I purchased the small business custom logo Visa debit card. Never used them, now can't use them.

Service
Value
Shipping
Returns
Quality

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From the business

GiftCards.com is the leading gift card website, and it is our mission to provide smiles by offering personalized gift cards and custom greetings. Order now!

Company Representative

Thumbnail of user tomc48
Tom C.
Typically does not respond to reviews

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