GiftCards.com

I have spent hundreds on this site and have saved hundreds doing so. As with any bargin, you need to make sure that you were going to buy it any way. But if you shop at a store or go to certain movie theater on a regular basis, buying the discounted merchant cards is a way to save money. I have had no problems dealing with the site, and I have bought a lot of cards.

I thought the cute little animations were a nice touch, which is why I selected this site for christmas gift cards. Unfortunately, the experience was less then cute. It was confusing how to redeem them to start. And then once they did get the information to redeem them the site wasn't recognizing their emails. Upon calling customer service they said their IT dept was aware and were working on it. "Should be cleared up by tomorrow". Seriously? The agent wasn't very knowledgable and they really didn't seem too concerned about the situation.

I ordered a gift card for my grandson while on the phone with him to get him what he wanted. Order confirmation at 1:57pm. The next morning at 9:50am an email came that stated "Your GiftCards.com order ### has been cancelled. Your order was not approved by our security screening process" On line chat that morning, could not provide a reason for the security cancelling the order for a card that is used daily, had been used several times the day of the order both before and after. The chat operator said that I should refer to the email that I received with a case number and that someone would contact me in 24 to 48 hours. This was on a Saturday so probably no call until Monday. Do not patronize this company, go somewhere reputable that you can count on such as Amazon.

I had to cancel my gift card order for my son's birthday present because my son no longer had the mailbox that I used for his address (which he forgot to inform me of). I was assured that the order was cancelled and even given a Reference number for the cancellation. The very next day my bank account was charged for the full amount. When I called asking why this had happened, they said they did not know, but would be glad to put a new request in for a refund with high priority. I asked to speak to a manager and was told they had to put the new request in for refund first. I never got to speak to a manager as they kept making excuses and finally, I was given a new Reference number, but I'm sorry, I do not have any faith that this company will follow through and unfortunately, I will have to have my lawyer follow through.

You review their FAQ and it sounds like the card will work for what you want, so you buy one. It doesn't work, so you call the toll free number and they can't find the card number. They can look you up by name, but then you find the card won't really work for what you wanted it for (online purchase). I can only hope it works elsewhere, say Amazon or Walmart, but funding my Movieberry account is a no go. ONLY good thing is that they did have a toll free number to call for support.

The company has the worst customer service I have ever seen, they say one thing and do another. I've created a personalized order to all my employees, personalized means that it took me around an hour and a half to upload a personalized card to each one in gift cards.com system. After ordering for no apparent reason it got cancelled and I couldn't resubmit it, because that's how their system work. After looking for the right rep, spoke with 4 different ones as they sure me that there is no problem, they apologize and ask me to resubmit the order, again I explained the long set up time. They assured that everything will be fine. Created a new order and it got cancelled for no apparent reason. Calling them takes forever, it takes them long time to get back to you and the setup is a joke. I would not recommend to any business to use them, and I don't want to even think what would have happened if my employees had an issue.

Do not buy gift cards here, it is more a curse than a gift. They are royal pain to use, decline transactions for no good reason BUT take the money out of the gift card and then hold it hostage for TEN days. They can tell it was declined, so you did not spend the money but refuse to give the money back on the card. You can't use it in a store, only on line, you do NOT get any confirmation or receipt via email when a transaction goes through or is declined. A PAIN, never again.

I purchased two $25 gift cards online from Giftcards.com. After two weeks when they hadn't arrived in the mail, I called customer service. I was told by "Alex" that they were still being processed and had not shipped yet. He offered to refund my purchase and said I would receive my money in 3-6 business days. Two days after that, I was contacted by "Benji" who told me that I was unable to receive a refund for this item. When I asked to speak with a supervisor, he told me that there was nobody above him who I could talk to. This company is terrible! They are a bunch of fraudulent scammers and are very unprofessional.

Trying to send a egift card, made a mistake and it was rejected. My bad. Tried again 3 times. Each time the order was accepted and then cancelled. Each time I got an email saying, "That was easy." Can't add a proof of purchase because I wasn't able to. Ordered from Amazon with no problem.

Multiple problems with this company over the year. Shame on me for returning because their competitive advantage is ability to customize cards and order and greeting card with a message. No longer worth it. Two years in a row now problems with same order, after receiving confirmations from them that prove I ordered correctly. Last year, ordered 7 cards, rec'd 6. A fight to get the 7th in time for Christmas. This year, same order, same 7 people! I got 2 cards in the same of same person with different dollar amounts, and no card for the 7th. When they sent the "corrected" order, right name and amount, with the wrong greeting card and message. And they charge for the greeting cards. No response to emails sent from their site. Awful Customer Service. If you don't have the right email confirmation in front of you, with every last charge, they won't help you. Even if you know how many cards you ordered, have order number, etc. It has to be one specific email confirmation.

Company policy is to treat issued gift cards "like money," meaning they will not help if the card is lost or stolen. The company to which the gift card belongs will not help because you didn't buy it through them. The point is, do NOT use a middle man (giftcertificates.com)!

I ordered a gift card and on 5/29 and today is 6/18 and i have not received the gift card, i called customer service on 6/13 they said next day it will arrive, i called again on 6/16 they said wait for one more day and on 6/18 they said we will log a ticket and some one will get back, is that the way a customer service rep say? Instead of resolving the issue, I would never buy from this place again and would advise other too just go to Walgreens and get it, it might not have a photo but u have a gift card to give it some one.

I sold them two gift cards since 11/18/2014. The value of the gift cards have been long used but I have been given the run around to get paid for my cards. First I was told one card could not be verified and I would have to wait 30 days to resubmit. In the meantime the value of my gift cards has been used by giftcards.com. I finally got paid for one but they keep running me around to pay me for my second card. I can't tell you how many " tickets" and supervisors I have spoken to. My next step is the Attorney General's office. This is fraud!

*******822 I tried to purchase an eGift card Visa in the amount of $250, and I paid with a debit card from a major US bank/checking account with over $100,000 in it. Site says it can take up to 24 hours to process. Fortunately, I saved as a PDF the final screen that confirmed my order and contained my "ID number," as I never received the promised confirmation email. And the recipient never received the eCard. After 24-hours and much digging, I called (got the number from Blackstone, the parent company) and reached a call center in El Salvador. They said they would cancel my order. That was this morning. Their website does not show my order as cancelled. It says "Your order has not been processed yet. Please check back soon." I have notified my bank.

Horrible communication and non existent customer service. Somehow they are making money on collecting email addresses, names, physical addresses and credit card numbers and selling it because they have NO INTEREST in selling gift cards. I place dozens of online orders per month with various companies and have never had one cancelled except when I tried to order from here. My information is absolutely accurate and valid but they don't want to correct the errors with THEIR data. They would rather cancel the order than sell the card. Since no legit business wants to AVOID selling their product, something fishy is going on.

Placed an online order only to have the company call you and verify all the info. They call it risk assessment, How stupid is that? Anyone calling me on the phone to verify my online business is a bigger risk than the online order! Some idiot named Jamie needs to go back to serving Slurpee's at 7-Eleven.

Terrible company. I ordered a card without checking the reviews! They say they take a day to review your order, then a day to process it, then a day to receive it! I'm calling Bull Sheot! Other gift card sites can get this done in a matter of an hour these guys need 3 days? Something's not right. Don't use this company to buy your gift cards... YOU'VE BEEN WARNED!

Product did not arrive on time! That is why I chose to use this site... it stated that the product would arrive before Christmas. When I called, after waiting on superhold for over half an hour they blamed it on me for not choosing the expedited shipping... really! I was very careful regarding the delivery time. The website showed that it would arrive in plenty of time with the option of standard shipping. When I told the rep this, he then blamed the Post Office for the delay. By the way, the rep's demeanor was so unemotional, that I felt as though I was talking to a computer, no empathy whatsoever! They also have an expiration date on the cards. After reading the other reviews, I hope the recipients don't have trouble using the cards. Ridiculous company. Sorry I used them. Never again.

If I could give 0 star I would...received a gift card awhile back and without even activation it charges monthly fees...for what,it was never activated...Dont waste your money

Bought a Google card and it didn't work. Contacted them. They said I had to deal with it through Google. So I contacted Google. Google said my card wasn't eligible for them to do anything on their end. Overall. Lost 25 bucks. Never buying through them again.

Cancelled an order on 01/09/2014. On 01/16/2014 I called to find out why my money was not yet refunded. Called the company and was told the refund was on its way. After contacting BBB, the company admitted that they had forgotten to process the refund and therefore only processed it after I called on 01/16/2014. I have to wait an extra 3-5 business days for the refund to come now. NO apology from the business whatsoever and no attempt at compensation.
Update: Money was finally refunded. This does not make up for the fact that they didn't process the refund until a week after the order was cancelled (although they told me otherwise), but at least it was done.

I just completed the process of ordering a Roy's restaurant Gift Card from GiftCards.com. I got to personalize the card and gave (sent) it to my wife for our wedding anniversary. I love being able to personalize a Gift Card.

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Your card is handled by the place of purchase.

We suggest you reach out to the store or website where your gift card was purchased or contact the telephone number or website printed back on the card.
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This WAS NOT a "store" card! And both the website and number on the card are for "giftcards.com"! The store I bought it from has NOTHING to do with servicing the cards!