GiftCards.com

Bought a card which turned to have been tampered with. The company refused to replace the card or refund my mother.

Stupid rule that they charge dormancy fee after purchase and not wait until the card is activated or wait until expiry

So I tried to order two gift cards. No problem, easy site to use, and had them ordered. Waited for an hour or so and then order cancelled. Odd. I check my bank account. Yep, enough money. Call the bank, no issue in processing the $1 verification step. Okay... try again. Attempted to reorder a few times after speaking to my bank. All of the orders were cancelled. Submitted a ticket asking for clarification.

"CSRHD-******* has been addressed.
Resolution: Completed

Good Afternoon, Thank you for contacting GiftCards.com regarding invoice *******. Our compliance department has manually reviewed the order and is unable to approve it for processing at this time. We consider online security, which protects both our customers as well as our company, to be a top priority. Our goal is to make our customers smile, which is why we are so sorry to have disappointed you! Thank you, Kristi
Thanks for your continued support! "

Sounds like the reply on every single one of the bad reviews. Called customer service. "Two tier security system and compliance department. They have access to your information but we don't." I asked to speak with a member of the compliance department so I could get more information. "Sorry, there are no numbers in or out of the department." If this doesn't scream scam then I do not know what does. I ended up just making a trip to a real store and purchasing the cards. Now there is postage and everything involved but I would rather spend the money there rather than ever deal with this website or "company" again. If I could give less than 1 star then I would not hesitate to do so. I will be looking for other review sites to warn more customers.

Able to put money onto the card, unable to take money off. Everytime I call has a different excuse. No way to get money back.

I made 2 orders of apple store cards from this website, one is around $200 and the other is around $70. When I was going to use it the day before yesterday, I found that the 200 one was with ZERO balance! I have an emergent purchase because I have a foreign travel in one week and I need my ipad to be delivered in 7 days. This absolutely messed up my purchase plan. The representative told me she will call me back on the same day to solve the problem. I waited, no call. The second day, I ordered my ipad from ebay, which is cheaper than apple.com, but no cheaper than apple.com if I use the giftcards. If I just wait, my ipad would be delivered after I leave and will lost after my trip. 3 days after the promised date to contact with me, a representative contacted with me about the refund for that missing $200. I required to get refund for the other $70 card which can not be used because of the missing $200 card, giftscard.com told me that is absolutely impossible and that is against with their policy. But I don't understand why my interest can be promised, but theirs can not? Even if I got refund for that $70, I earn nothing, actually--just get my money back. And, I paid more for my ipad from ebay. They lose nothing, too--they can resell easily. Now I have $70 cards at hand that I have no plan to use it. And I lost time! Someone should be responsible for the lost of interest of the customer, who should?
Even if from a perspective of policy, I agree that orders with no problem will not be refunded. But how do you judge problem? This is not a direct problem, but this is related with the problem of the 1st order. For customers, it is related. And also, how about the 1st card with zero balance but cost me $200 and a lot of time to negotiate on? Is that against policy? Why the policy which is on the company's side is strictly obeyed, while, if customer's interests get hurt, it can be compromised?
The customer service representative is rude, too. Delayed reply, commanded me to give up, interrupted my words, not friendly at all.
This company is on my NOT BUY list now.

They will not honor anything after expiration. The customer service has dogs barking in the background and terrible service.

I purchased several thousand dollars worth of gift cards from this company. Saturday, December 2nd I tried to activate and use three gift cards worth about $1500. I received an error message on the company's website which said to call customer service. I did, and was told that my account had been suspended resulting in my $1500 being frozen. This was a major inconvenience because I had an urgent need for the funds. The CSR told me that he would submit a case to "the second level department" that would take 1-2 business days receive a response. He was unable to offer me any further explanation as to why the account was suspended or why it could not be resolved more quickly. I waited 2 business days and heard NO response. Nearing the end of the second business day (12/6/16), I called customer service again to check on the case. I was told that there was no further information and that it could take another day. I asked to speak with a supervisor. The CSR tried to discourage me from doing so, but ultimately consented and transferred the call. The supervisor said that he would contact the "second level department" and request that they contact me as soon as possible. As a customer with $1500 frozen for some unknown reason, I feel like that is a situation that should be handled with urgency. If my company had resulted in someone's money being frozen, then I would do everything in my power to see that the problem was resolved immediately or that an explanation was offered to the customer as to what happened and what it will take to fix it. Giftcards.com has offered me neither. I still do not even know why my funds are frozen, let alone when I can expect them to be unfrozen. There is no sense of urgency in resolving this, and I am the one paying the price for that. I am writing this complaint after giving Giftcards.com reasonable opprotunity to settle this. I hope that this complaint will encourage them to treat this case with the urgency that it deserves. I feel that I should also receive reasonable compensation for the major inconvenience and problems created because their company froze the funds on my accounts for no explainable reason.

My husband I bought two 100$ gift cards for our family on the mainland for Christmas. One was delivered to our daughter in Illinois with no issue. The second card didn't seem to arrive in a timely fashion. My son waited, and waited, until over three weeks had passed and still no card had arrived. We didn't know what was wrong, so finally we called the giftcards.com only to find that USPS showed the card had been delivered nearly two weeks earlier! My son never received it.

According to them, the card was used the same day it was stolen from his mailbox and only a few cents remained on it. We were terribly upset and asked what recourse we had, since the card was NOT used by my son and daughter and law. We offered to call the police, to report it to USPS, whatever we needed to do, in order to cooperate with an investigation and get a refund or replacement. Giftcards.com was NOT at ALL helpful and basically blew us off, saying we should report it to the credit card company we funded the card purchase with. The credit card company (Costco) is reviewing this, but according to them, the seller of the card should deal with this situation. They have declined to refund our purchase as of today, due to the fact the PURCHASE was legitimate. The secure delivery of the product was not.

They problem with these gift cards is simple; There is NO protection for the purchaser if a card is stolen, and they have absolutely NO security for card activation. It would be SO EASY to send an activation code separately in the mail, or even by email to the recipient, so only they can activate the card. We paid eight dollars for this 50 cent envelope to be delivered, yet they couldn't be bothered to send a separate secure activation code for the card?

My gift to my son was ruined, and we lost $108.00.

My advice is STAY AWAY from purchasing gift cards from any company that doesn't offer secure activation and that doesn't offer a guarantee against theft.

We learned the hard way how easy it is for a rogue postal employee or a neighborhood thief to steal your gift, apparently with no consequences.

Don't deal with this company.
They agree that they are being unfair and unreasonable but they don't want to do anything to resolve the issue

I have never seen a site so eligible to buy gift cards or egift cards just for writing a simple positive review

Bought to use at a particular site and it said invalid transaction
That's all I needed to see to see it was a scam company.

They found a loophole to the California law the makes expiration dates on gift cards against the law. They call them "Rewards" cards.

WORSET EXPERIENCE AND TERRIBLE CUSTOMER SERVICE. AUTOMATED SYSTEM WOULD NOT APPROVE MY TRANSACTIONS AND NO HELP FROM CUSTOMER SERVICE TEAM.

WILL NEVER USE THEM AGAIN

I ordered a virtual gift card for Mother's Day on 8 May. After hitting submit, my credit card was immediately charged but the virtual card was not delivered to my recipient's email. I thought that was a little odd because most virtual cards are delivered immediately, but decided to give it 24 hours before taking further action. The next evening I contacted GiftCards.com via telephone and got a call center. The guy on the line that did not speak very good English explained that the card would be delivered within the next hour because my information was being verified by a third party. I asked to explain what information needed verification and if I could speak with the third party to find out what was taking so long to deliver the virtual card. After many frustrating minutes of back and forth, I asked to speak to a supervisor but he wouldn't provide the supervisor's name that I was going to speak with. Finally after being placed on hold for approximately 20 minutes, another individual that barely spoke English explained he was the supervisor and verified that a third party was reviewing the information, but couldn't explain what they needed to verify. He promised the card would be delivered within the next hour or he would submit a "request" to have the $4.95 service fee for the purchase refunded. On 10 May, I again contacted GiftCards.com and reached another person that could barely speak English who again explained my information is being verified by a third party before the card that I paid for two days ago could be delivered. He said that I have two options, continue to wait and said that he thought the card would be delivered by the end of the day or to cancel my order. Again, I asked to speak with a supervisor but was placed on hold so long that I finally gave up. As of now, my virtual Visa card has still not been delivered, the refund of the service charge was never credited, and I still wait. I am afraid to cancel the order because of the customer experience experienced so far, I think that when I do, the charge will never be returned and I would be out the amount I have spent.

STAY AWAY! Worst customer service ever!

I had a Banana gift card that I hadn't used in months so when I stumbled across this site I figured I might as well unload it. That was on the 3rd of January. They claim on their website that they pay you immediately. Sweet! Too bad that's a lie. I received an email on the 6th on January that said this:

You've been paid!
ORDER SUMMARY
As you requested we have mailed you a check in the amount of XXXX. You should receive this check within 5-7 business days.

Well here we are... 7 days later and I have nothing. I called to make sure that they sent the payment to the correct address and the first "customer service" rep asked me to repeat my identifying information 4 times. Not sure if he wasn't listening, didn't understand English or was deaf! He then told me that he would create a ticket and someone would get back to me in a few days.

Umm... NO! He finally transferred me to another "customer service" rep who told me that the check was, indeed, CUT on the 6th and I should have it in 15 days! What the heck! I reminded her of the email referencing 5-7 days and she said, "oh no... that is just an estimate. And it was cut on the 6th but it may not have been sent until the end of the week or just earlier this week. And then it's up to the post office." Come on lady. I get mail every day. Nothing --even if it's cross-country mail--takes more than a week!

Definitely some of the worst trained phone reps I have ever had the pleasure of dealing with.

Icing on the cake: the moment I hung up I got this email:
XXXX has been addressed.
Resolution: Fixed

Issue resolved? They must be joking!
HA! I can't believe it. Awful experience. Will NEVER deal with them again.

Absolutely terrible, People from India answered and couldn't understand them. Two weeks for a refund

Don't give your money to these guys! It's total scam. I never got what I paid for. Beware!

THEY STEAL YOUR MONEY WITH DORMANCY FEES! THEY HIDE THIS WHERE YOU CAN'T SEE. CLASS ACTION LAWSUIT!

STOLE ALL MY REMAINING MONEY!

Do yourself a favor and read the previous reviews. All are horrible and my experience was sadly the same. NEVER, NEVER AGAIN!

Horrible customer service and they will rip you off for shipping and handling!

I was really disappointed in the service I have received. I had placed an order for cards and spent extra money for 24 hour delivery service. I did not get delivered as requested. I then called customer service # *******822 on the Website which is the one they give on the responses on the other negative reviews. You will get someone from another country with a US name. I know because I had to call them several times and spoke to 5 different people 2 that were Supervisors. They all were difficult to understand. They were nice but not able to help with information. They would just keep telling me the same thing that someone would call be 24 to 48 hours and I do not get any calls back. They told me the first time they would email me the tracking # and I did not get the tracking #. I go to the site to track and it shows nothing about it being shipped. I begged to speak to someone to let me speak with someone that could help and they tell me they would escalate the matter and it may take 24 to 48 hours to get response but no response after 24 to 48 hours, They tell me it shipped but can't get me tracking #. I still have not received a call or package.
They sent me this on the original order was placed so I know the order was received.

Thank you for ordering from GiftCards.com.

Your GiftCards.com order has been received, and your order summary is listed below. If there are any issues with your order, we will communicate that to you as well.

I have had no communication from Giftcards.com unless I initiated the conversations. I needed cards for an event as a give away. I am now going to have to purchase generic cards locally because I don't have them yet.
I understand cards can be lost in shipping and if they communicated that to me I would understand. The problem Is they can't tell me anything about tracking even though I paid for 2nd shipping.
They just have canned responses when I call just like most of these on the responses here and giving the same phone # as they have on the site. Promising someone will get back just like the responses on here. To make it look like the care. I know because they also ask if they can have my email to send survey and I told them to send the survey and I have not gotten one survey yet. Save yourself the stress of customer no service and try someone else especially if you need for an important event. I will not use them again.

! Horrible Experience! Do not do business with them! Do not Buy or Sell with them!

I think this is a good website because you can explore other sites