• Gifts.com

Gifts.com

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Overview

Gifts.com has a rating of 2.1 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gifts.com most frequently mention customer service, and business hours problems. Gifts.com ranks 208th among Personalized Gifts sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    9
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
18
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How would you rate Gifts.com?
Top Positive Review

“Amazing!”

Jenni Q.
10/21/19

I cant believe the amount of negative reviews this site has! I had an AMAZING experience! I ordered 10/16 mid day and all my personalized gifts were delivered on 10/19! Only three days! Thats insane! Ive never had shipping so quick, and no i did not pay an additional fee for 2 day shipping. I ordered two cutting boards and a wine tub, the quality is great, the size is great and love that the personalization comes with the price! I will say that they have a standard shipping fee but other than that this site was great! Also i signed up for emails and that same day was able to use a coupon code for 15% off! Super happy!

Top Critical Review

“Horrible”

Christina S.
1/10/24

I ordered a solar light cross for my son's accident sight. It came fast. But only worked for one night. And haven't even placed it out side yet. Just in the window…. And I have emailed several times. Even live chatted with a representative. And they just end the chat suddenly. I just want one that works. Is that to hard to ask for. I mean. I lost my son at the age 22. To a careless driver running him off the road while he was on his motorcycle 😭😭😭

Reviews (78)

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Reviews that mention popular keywords

customer service (8) order (38) business hours (4) anniversary gift (4)
Thumbnail of user chandrac12
Massachusetts
2 reviews
2 helpful votes
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February 13th, 2019

And expect it to show up on time, be notified if it was delayed. Or opportunity to speak with a manager about a refund after paying both standard and priority shipping.

Thumbnail of user philiph137
Alaska
1 review
2 helpful votes
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September 18th, 2019

I ordered a gift for my wife for our 25th anniversary with plenty of time to spare. The shipment was due to arrive days before our anniversary. When it did not arrive on the day promised in the confirmation, I sent an email. No response. The next day I called. After 17 minutes on hold, I had to hang up, so I sent another email. Called again later. After 12 minutes on hold where they tell me every few seconds how important I am to them, a different message comes on and tells me that I have reached them after business hours and to try back later. More emails requesting status the next day. Never received any response, never received my shipment, no anniversary gift for my wife. I only give one star rating because I cannot give fewer. Cannot comment on quality because, but they mostly sell service and this was an epic fail for them, and incredibly disappointing for me. I hope that this review helps someone out there make a better choice with an I did when it comes to gift buying. I know that it will not help gifts.com to be a better company because it is clear to me that they simple do not care.

Thumbnail of user dustinb46
Colorado
3 reviews
2 helpful votes
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February 14th, 2019

Do not waste your money on this garbage site. I spent $100 on 2 dozen roses for my gal, they came looking shabby and thin. Soooo disapointed. Never again.

Thumbnail of user angelinaa21
Florida
1 review
0 helpful votes
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June 23rd, 2020

Ohh my God I love them I wish I could go to sleep with them, specially me I am a cancer patient and lost my lashes and this been great. Thank you I am 100% happy.

Thumbnail of user melissaa73
New Jersey
1 review
2 helpful votes
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October 27th, 2017

When I ordered the pillow shames for my sister in laws wedding I figured I would be getting excellent merchandise considering I paid 40 dollars for custom shames plus an extra 30 dollars for over night shipping. When I received my product both pillow shames said the same exact wording and only one of the 2 peoples names on it. They both said I love you now and underneath Anthony. When Im paying almost 70 and some change for this gift I needed within 3 days I expected the merchandise to be correct. Yes understandable I did purchase fairly quickly since I was in a rush to receive the gift but for them to just say oh the warehouse must have made a mistake and then offer to deliver new ones almost a week later was HORRIBLE customer service. Considering I have worked in the customer service industry for over 8 years I would expect them to ship a new one out overnight but instead I got offered standard shipping for something they screwed up on. So now I have to go and purchase another gift and spend more money since now I cant get my money back for another 5 to 7 business days. There was absolutely no sympathy and the women on the phone was very sarcastic towards the end of our conversation. Needless to say I am disgusted with the service and will never be ordering from this website EVER AGAIN!

Thumbnail of user user188
Louisiana
1 review
4 helpful votes
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November 9th, 2008

Teens toys (10-12) - If this is a teen site for girls 10-12. That I was looling for a christmas gift. Why do ya'll have a lady showing a necklace with her breast showing.

Thumbnail of user kendrad42
Nevada
2 reviews
0 helpful votes
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June 19th, 2020

Easy to apply, stays put looks beautiful I truly love these lashes! A+ Will buy again. Ladies works better than Glue and looks awesome!

Thumbnail of user gp112
Oklahoma
1 review
0 helpful votes
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February 17th, 2020

Easy to use and great product. I would purchase again. These fit really well unlike some others I have tried.

Thumbnail of user nikikib
Pennsylvania
1 review
0 helpful votes
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May 30th, 2020

Love these eyelashes and very easy to apply. And I would order again from this company definitely 4 stars

Thumbnail of user anthonyj3
GB
2 reviews
2 helpful votes
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July 29th, 2020

Based in the UK, I wanted to send a gift to my sister in the US.

My first problem was the that the Cart would not load my gift purchase. After about 20 attempts over 24 hours I finally succeeded only then to be told that there were faults with my Credit Card details. A second card was also found unacceptable.

I used the Live Chat feature only to find that the Agent could do nothing except suggest I phoned the US from the UK. Despite the cost I did this. It took a ridiculous 33 minutes and 22 seconds before I was told by the Sales Agent that she wasn't able to process my phone order because she had only just discovered that neither she nor the US website were able to accept credit cards with non-US billing addresses. Apparently her extensive training missed this small, insignificant point. And obviously the developers of the website thought this irrelevant too.

In an attempt to be helpful the US Agent directed me to the UK site -- but when I went there I found that the prices were Pound for Dollar, i. E. a $50 item in the US costs £50 in the UK. Wicked over-pricing in the UK.

But not just the UK!

The USA too, as I belatedly discovered when I searched the web for the same or similar items. The fact is that EVERYTHING that Gifts Dot Com sells is also available from others at far, far cheaper prices than Gifts Dot Com advertise. I think I had a lucky escape. You will too if you walk away and buy from just about anyone else at all.

Thumbnail of user williams2755
New Jersey
1 review
0 helpful votes
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July 25th, 2020

Great product, only used 1 week already see results, easy to use! One of the few products that doesn't smell or cause discoloring of nail

Thumbnail of user susans2238
Tennessee
1 review
0 helpful votes
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June 15th, 2020

Magic Nail Polish remover does awesome on gel nails. You have to let it set for 15 - 20 mins but it works great!

Thumbnail of user rosier31
California
1 review
0 helpful votes
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March 21st, 2020

Works great my eyes less puffy neck going back to place I recommend this product you need to try v-chin-up face lifting patch

Thumbnail of user aliciap208
Michigan
2 reviews
1 helpful vote
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June 12th, 2020

Absolutely love love! Order them twice already 10 outta 10 from me I let everyone know about how great these lashes are!

Thumbnail of user tanyam195
Florida
1 review
1 helpful vote
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May 14th, 2020

Did not reimburse me they no longer had and for some reason I cannot get ahold of anyone to get my money

Thumbnail of user emilisae
New York
1 review
0 helpful votes
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June 10th, 2020

I am super satisfied and will recommend it to anyone... love the way they look and how is easy to put and adjust

Thumbnail of user alexisr127
Arizona
1 review
0 helpful votes
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June 13th, 2020

I love these eyelashes they are so easy to use and easy to remove i will be ordering more soon and im even ordering a pair for my friend.

Thumbnail of user christinr4
Connecticut
1 review
0 helpful votes
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June 27th, 2020

I ordered nail fungus pen. Came quickly to my house and great product. Nails are clearing up in a few days.

Thumbnail of user eidat
Pennsylvania
1 review
0 helpful votes
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May 9th, 2020

This product has been really convenient for me, fast to apply, and I remain very consistent with it.

Tip for consumers:
A tip for others is that this makes the eyelash application so much easier and quicker for everyday use. As well as there being tons of sizes for many different occasions

Products used:
I ended up purchasing the magnetic eyeliner & eyelash kit by Arishine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dons614
Texas
1 review
1 helpful vote
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August 17th, 2020

Ordered some ear buds in Feb. And still haven't received them. Tried to go to their web sight and not there, web sight is gone. They are a SCAM

Thumbnail of user shirellee1
Illinois
1 review
0 helpful votes
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July 11th, 2020

I like them the really add volume to my real lashes I will recommend them to friends and family. Very good product

Service
Value
Shipping
Returns
Quality
Thumbnail of user florab19
Texas
4 reviews
0 helpful votes
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February 9th, 2020

I love this product. I never wore eyelashes until now. I couldn't use the glue. The magnetic liner is great it easy to remove, it's easy to use.

Thumbnail of user leatriceh
Wisconsin
1 review
0 helpful votes
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July 11th, 2020

I like the eyelashes because I can't wear glue no glue is the best ever I will refer people to get these

Thumbnail of user jeanettec113
Texas
2 reviews
0 helpful votes
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May 14th, 2020

I love them so easy to put on. L have the regular eyelashes but we're so hard for me to put on because of the glue. I love these

Thumbnail of user nikad4
Maryland
1 review
0 helpful votes
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April 29th, 2020

Love love love these eyelashes! Easy to apply and looks good. Would recommend to anyone and will buy again.

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