• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user franzb2
1 review
0 helpful votes
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January 19th, 2016

Great support with fast responses in both live support or through email (tickets). My site is almost always up. I plan to stay put with Gigapros. The control panel seemed a little daunting and techie at first, but it's fine when you get used to it.
Support - excellent - live help and I have always been happy at the end. They have great polite staff and that is why it was pleased to communicate with. I really appreciate all the work that they did for me.
Thank you Gigapros team!

Thumbnail of user nicolasc24
1 review
0 helpful votes
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July 20th, 2015

My neighbor recommended me to host my wordpress blog with Gigapros while I did not know much about any web hosting company. It was a good advice, worked very well for me. I read some reviews about them which were also very positive so I decided to give it a try. I am glad that I did so.
Since hosting my domain with them, I don't remember any problems. My website has been up and stable since I first place it at serer of Gigapros. The unlimited subdomains are great and customer support is real time good work.
Great service! Five stars.

Thumbnail of user fredericm23
France
1 review
0 helpful votes
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August 25th, 2014

Based on the advice of my web designer I switched to Gigapros. They have informed me if their were any outages. I have never noticed my sites being down unless it was due to my own folly.
They're affordable and their control panel is easy to use. They have been a great webhost the entire time and constantly expanding and upgrading their services.
I have all my clients host with them and no one has complained.

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Thumbnail of user glickmane
California
1 review
0 helpful votes
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April 11th, 2019

As I am fairly new to web hosting services I am amazed at how simple and helpful Gigapros is - I can't recommend them highly enough! Uptime is great - my web sites are always up and accessible around the globe. Always problem free, always helpful and quick to respond. Thanks to all the team. I have already used the help service which is part of the 'aftercare' service which was very quick and easy.

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Thumbnail of user kegam
Iceland
1 review
0 helpful votes
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December 30th, 2022

Everything works fine and I'm 100% satisfied. I have to say that the support at Gigapros is the best asset. It's the only department that responds to requests and questions within minutes. I've been using their hosting services for not so long, but can say that I've had any downtime or outages.

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Thumbnail of user henrykd
Germany
1 review
0 helpful votes
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January 19th, 2015

The server is very stable. I have never experienced downtime with Gigapros. The support is extremely helpful! Since day one when I try to move my magento website from my previous host to this new VPS host, they helped me completely move the website and set it up and running without any additional charges.

For any questions, even the low priorities, they reply to me really fast and very helpful. They even help me solve my website's problems which is far beyond my expectation.

Thumbnail of user feyzah
Netherlands
1 review
0 helpful votes
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May 27th, 2014

Gigapros is a good web host. They're consistently innovating, adding new technology to their hosting, adding new staff with knowledge I can't even comprehend. They helped transfer my account and provided reassurances of better service.
I'm paying half of what I was paying at my other host! It places high value on customer support and it shows.
As long as they stick to their guns on not overselling their servers, I don't think I'll ever be looking for a new web host.

Thumbnail of user joseh35
California
1 review
0 helpful votes
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January 4th, 2016

In my opinion, there is not better host then Gigapros provider!
Luckily I haven't had to use the support a lot, but when I have had to use it, responses have been very fast, and they will work with you to get things fixed. Lots of features, very knowledgeable fast and friendly support and the price is reasonable.

Thumbnail of user jesusd32
GB
1 review
0 helpful votes
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September 5th, 2019

I've been with a lot of hosts, and Gigapros is by far the best. I manage a nonprofit organization and 5 other websites. Easy to setup with them, and they setup the servers quick. Only regret is no help desk style to review past tickets, and no forums to talk with other users. I am impressed with Live Chat, there is always an expert who is ready to help. Recommended.

Thumbnail of user agaliaf
Netherlands
1 review
1 helpful vote
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April 18th, 2014

I've found Gigapros support to be good. They repond quickly, know how to fix problems, spend an appropriate amount of time investigating and responding to issues.
Their uptime is very good. They have adjusted their pricing plans over time to keep them competitive and currently are extremely competitive in their pricing.
The only thing I could ask for is some additional customization of features at the same price points.
Go and compare yourself, with the support and uptime, you really can't go wrong with them.

Thumbnail of user sophiew6
Australia
1 review
0 helpful votes
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May 5th, 2014

For the price, it is amazing. Gigapros is really good web host. Servers respond fast, and i've never experienced downtime. Features are very good. And they increased everyones bandwidth for free a while ago.
Had to use their customer support just once and that too was quite satisfactory. The only thing I could ask for is some additional customization of features at the same price points.

I would never switch to another host, and I recommend anyone thinking about it to use Gigapros.

Thumbnail of user danielw50
Florida
1 review
0 helpful votes
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August 20th, 2014

YES. Easy to use control panel. The space and bandwidth Gigapros provided are great and worth the price.
All in all I really do like them, you've got a lot of control over your services to suit your needs.

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Thumbnail of user thomass98
Pennsylvania
1 review
0 helpful votes
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April 14th, 2015

I like gigapros service. They are always courteous and someone is readily available to answer questions or help with any changes in keeping your website current and up to date. The crew there offers fast coutious service. I would recommend Gigapros Hosting to anyone that is looking to do some hosting, Personal or Professional.

Great Job Team!

Thumbnail of user harrisg21
GB
1 review
12 helpful votes
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July 4th, 2020

In the time I have been with Gigapros hosting service provider, I haven't had a client come to me and complain. I myself, and all my websites never had a problem. The few times I did have to contact tech support, it was a question on my or my client's end. Every time I received the same quality, prompt, friendly support, and they always made it a breeze to get help.

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Thumbnail of user dallasj7
Illinois
1 review
0 helpful votes
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June 11th, 2015

Gigapros has exceptional pricing and great uptime. I have, however had VERY difficult experiences with the support staff via email and online trouble ticket system when there has been loss of service. The support ticket system has been excellent with outstanding response times with clear intelligent answers.
The last one I submitted had a 7 minute response time with not one but two people responding at the same time (well within a minute of each other).

I recommend using Gigapros with the caution against attempting support via email or their ticketing proccess.
Call for all support issues.

Thumbnail of user marvink27
Czechia
1 review
0 helpful votes
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June 11th, 2019

It turns out that Gigapros VPS hosting provider has never been down unexpectedly in the 3+ years that I've been using them. If they are planning on doing maintenance, they have always let me know. I have always been able to access my site, and my webmail. Whenever I've needed help on anything, their support has always responded quickly, and have been able to help me with whatever the issue was. I would recommend them to anyone (and frequently do).

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Thumbnail of user florusm
Georgia
1 review
0 helpful votes
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May 18th, 2015

The uptime is great no outgoing whatsoever. The databases and CMS work great. The tech support is qualified and always willing to help. I've been using Gigapros business plan for a year now and I don't have any problems so far. The pricing is good and the uptime is great.
The tech support is always there and provides a lot of help when needed, I personally can recommend this company.

Thumbnail of user pinv
Belgium
1 review
0 helpful votes
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February 12th, 2022

I've now transferred all my hosting to Gigapros web host and I am very pleased and proud. Reasonably priced and well supported. The system is fast and efficient, very responsive, and with many possibilities of configuration and customization for the experts, but with excellent guides that explain to beginners how to juggle with hosting. We're very happy.

Thumbnail of user gustaveb18
Czechia
1 review
1 helpful vote
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July 2nd, 2014

I have been a Gigapros customer for over a year now, there attention to detail, great customer service & excellent pricing make them the only choice for my web hosting needs. I like their support, always willing to assist me over and over again with even the smallest request. I have not had one day of trouble from this hosting account, and only contact them to help me set up issues with my domain.
Their goal seems to be to satisfy customers, not to make it difficult to switch hosting. I am on the php5 plan.
Nice prices for their more-than-enough packages.

Thumbnail of user benoitd6
France
1 review
0 helpful votes
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November 21st, 2016

I have several of my web sites hosted with Gigapros for over 7 months now both personal and business web sites. My partner and I were looking for a decent host with a decent price. There were so many hosts out there, but I figured I'd take a chance. I haven't noticed anything disturbing, so heh. Good sign.

I recommend Gigapros to anyone looking for a first-class web hosting firm.

Thumbnail of user violettac
Missouri
1 review
0 helpful votes
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July 14th, 2014

I switched to Gigapros after having enough of the downtime with our old hosts. From our time with them I have nothing but high praise indeed. The only thing I would like to change is the bill from monthly to yearly.
It is not only faster, but the customer support response time is almost immediate.

Excellent pricing for a lot of room and features, nice control panel with a load of features.
Time is money. To spare yourself headaches, switch to Gigapros now.

Thumbnail of user santob2
GB
1 review
6 helpful votes
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November 18th, 2020

Well, gigapos website builder seems okay, but I'm going the wordpress route because of the needs of a band website. I'm not knowledgeable enough at this point to really review the web building capabilities, but from what I've read their servers are really good. Professional webhost - recommended.

Thumbnail of user tatianav
Spain
1 review
0 helpful votes
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July 21st, 2015

I've just started in e-commerce and I chose this host because of the good reviews I read. I agree! I asked them loads of questions before I bought my package, and they answered them all to my satisfaction. I'm a beginner and needed things explained to me in more detail and it was not a problem for them at all, so I felt confident to go ahead. Now I'm in the process of building my sites and have asked a few support questions already and have been very pleased with the fast help I received.
I can highly recommend Gigapros!

Thumbnail of user maror1
Italy
1 review
0 helpful votes
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February 18th, 2023

I was looking for a host with servers located in the USA and finally found Gigapros vps - pricing impressed me and I decided to give them a try. Double thumbs up to their support team, they seem to be online 24/7 and are ready to help you with everything.

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Thumbnail of user hughr32
GB
1 review
0 helpful votes
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May 17th, 2019

I'd like to mention that Gigapros have been a great host for me. The sites I host are generally low-traffic. So, I have no experience with their dedicated servers. But, I've never had a problem with the shared servers. The pricing is great for the features. So far it has been an exceptional host. They offer nice helpful professional tech support service. I have no complaints.

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