• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user rafaelc62
GB
1 review
0 helpful votes
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May 7th, 2019

Just a note to let you know how helpful Gigapros was in enabling me to solve a problem that I was having with my website. They listened carefully to my description of the issue that I was having and then made several suggestions concerning potential solutions. Following their suggestions, I was able to solve the problem quickly and get things operating smoothly again. Great customer service.

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Thumbnail of user roydenc
Norway
1 review
0 helpful votes
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August 27th, 2014

I spent a lot of time looking for a web host for my business. It was very confusing. Then I came across Giga Pros. I called them, and spoke with one of their support guys. He was helpful and answered my questions. I use my site primarily it for email and it runs excellent. I'm able to check email on my cell phone and on my outlook.
If you're a business like me, trust me, you'll be impressed.

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Thumbnail of user carolinap6
Missouri
1 review
0 helpful votes
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December 11th, 2015

Although Gigapros is not quite the cheapest hosting service available on the web I'm very amazed of the client service they provide and also of the quality of their service. They really serve their customers by meeting their needs for quality hosting. In time with hosting with Gigapros I needed their support several times, always getting quick solution of the issue.
Thanks for the great work so far and keep it up.
Highly recommend them.

Thumbnail of user silviop2
Netherlands
1 review
0 helpful votes
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July 13th, 2015

Manny and the crew and Gigapros go above and beyond in service and support. One of the few hosting companies that still believe in the old saying, "the customer is always right". There service and products are second to none.
I have been doing business on the internet for roughly 4 years and have gone through numerous hosting companies and Gigapros is the ONLY one I would recommend.

Thumbnail of user ljiljanat
Bermuda
1 review
14 helpful votes
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January 13th, 2016

Gigapros' the best feature, besides the comparatively cheap price, and the myriad scripts installed with 1 button, is the customer's relations they have. By far, i have never been so happy with the customer's support in my life. There is a live online chat line. I've never waited more than 1 minute to chat with a fully capable operator that knew how to answer every question I had.

They have a ticket system too, for rapid answering of problems and questions. I've asked a lot of questions, the average resolution time of my problems is 4 minutes. They also helped me transfer over 2gb of information from one of my past hosting providers to the Gigapros servers. They did all the work for me and for free!

Thumbnail of user normac2
Canada
1 review
0 helpful votes
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July 1st, 2014

I can also say that Gigapros have provided me with some of the most excellent service I have ever received.
I am using a ton of the space provided to me and the only issue I have seen is with slow load times every now and again. Otherwise, the service is great and the amount of space/bandwidth for the price is even better!
The pricing is rediculously cheap, especially when combined with a coupon.
Easy admin tools. Haven't had any reliability issues.
Overall, I would recommend Gigapros to everybody, seeing as how it gives huge amount of bandwidth and space for a very little price.

Thumbnail of user sueb62
1 review
0 helpful votes
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June 1st, 2016

I've been hosting wordpress blogs with Gigapros for about 7 months, I like this web host.
I love working with the support team! Customer support is responsive and helpful - work 24/7!
Speed is faster than I've had with my previous host!

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Thumbnail of user seanp118
Czechia
1 review
0 helpful votes
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May 8th, 2019

Even the sales staff, my first point of contact, had a really well founded knowledge of the technical details - that's a rarity. I know now, after the move, that everything I had been told was perfectly accurate. The move itself was painless. Thanks Gigapros for a good hosting service.

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Thumbnail of user ferrucciom
Norway
1 review
0 helpful votes
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June 10th, 2014

Now been with Gigapros for almost a year, and am still very satisfied.
The features they offer are nearly endless, and their customer support is simply outstanding.
They are top notch. The support team is always there and drops a message from time to time to see how you are making out. It is fast and the pricing is solid.

Thumbnail of user ausiliac
Italy
1 review
1 helpful vote
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December 10th, 2013

Gigapros is inexpensive, and they have a nice control panel.
After figuring out how to set up my main account, I had my existing site converted over in a matter of minutes. Support replied to my ticket and had resolved the issue in minutes of submission. I had to create a subsequent ticket for an outgoing issue, which ended up being a port that needed enabled on my firewall. That issue took a little longer to find and resolve, but the Gigapros support team was knowledgeable, extremely quick to respond and solve the trouble.

If you are in need of a VPS in particular, this is the place to get one. The value for the money can't be beat.

Thumbnail of user lasr1
Denmark
1 review
0 helpful votes
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March 20th, 2023

Great support. I'm 100% satisfied with the service and customer support as well. Highly recommend them. I've never had a problem they couldn't fix, and fast. All my support requests are handled under 5 minutes. Prices are great but not the cheapest. Very prompt and thorough.

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Thumbnail of user mikulb
Austria
1 review
0 helpful votes
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December 29th, 2022

Definitely, guys behind Gigapros deserve 5star without a doubt. I'm running my blog with this host around a year, I was not aware of WordPress but they set up my blog and email without any extra charges. Many times I requested support using their chat system without a ticket and they helped.

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Thumbnail of user kristr
Florida
1 review
1 helpful vote
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December 6th, 2018

I wanna say that I am quite happy using Gigapros service... Their network uptime and support have been excellent - they actually answer their emails, and within a few minutes! Cant quibble about the price either. Basic plan limits recently increased. Gigapros tech support always answers my questions within 5 minutes. And they have even given me PHP support mySQL support.

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Thumbnail of user rizvanu
RU
1 review
0 helpful votes
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April 10th, 2015

I went with Gigapros because of good reviews. They are quite friendly and helpful in getting my website transferred over to them. I have had some technical question and I have always received answers promptly. Their support staff is US-based which is a help as far as I'm concerned.
I've called them more often for questions I knew didn't really relate to their hosting, but more to ask them for help with questions I thought they might know the answer to. They always, always bend over backwards to help any way they can, and that includes in the middle of the night.
I recommend gigapros to other webmasters.

Thumbnail of user elisabettac
Virginia
1 review
0 helpful votes
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May 6th, 2015

Ok I sent them a host of banal e-mails asking this and that about little annoying questions i had - I had responses within an hour or two, telephone numbers to call if needed, friendly e-mails, you can rate the response Gigapros give you these guys are great and they are not expensive - dont look any further - if they come cheaper you will never get this level of support.

Thumbnail of user rendonw
Italy
1 review
0 helpful votes
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October 2nd, 2014

I just recently moved over to Gigapros, and immediately my script gave me trouble. Their customer support helped me and solved the trouble. Special requests have always come through quickly and gracefully. As long as they stick to their guns on not overselling their servers, I don't think I'll ever be looking for a new web host.

For service and support I give Gigapros a 10/10 and I highly recommend them.

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Thumbnail of user ayoubj3
Florida
1 review
1 helpful vote
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December 25th, 2013

I looked online for reviews of Gigapros and found only positive reviews which I thought was fishy since it was too good to be true.
According to the support, they are very prompt and giving 100% perfect answers to the customer. If there are any other problem, they will connect to the client machine through logmein account and they will fix it.
Their control panels are easy to use and intuitive, as is their account and billing interface.

Very kind, easy to work with, and exceptional service and value. The perfect host!

Thumbnail of user norbertk39
Utah
1 review
0 helpful votes
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May 17th, 2023

I use Gigapros and I highly recommend their hosting solutions for the wonderful customer support. For a user that is more or less inexperienced with the process of web hosting, I found the resources of Gigapros very helpful. Additional, every representative I have spoken to is friendly, patient, helpful and very concerned with providing me with the best service they can offer!

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Thumbnail of user futsumt
Missouri
1 review
0 helpful votes
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April 17th, 2015

Gigapros is excellent. On the very rare occasion that I've had a problem, they are quick to respond, and do all they can to help resolve any issue. In one instance, they even helped resolve a problem one of my website visitors was having while trying to view the site, and it wasn't even a Gigapros problem.

Having been with two other hosting services before gigapros, I can honestly say they are by far the best!

Thumbnail of user mikhailv
RU
1 review
0 helpful votes
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February 12th, 2016

I moved to Gigapros after reading reviews and having a terrible experience with my previous host.
The availability of both live online support and phone support is fine. As far as the up-time, it is very good.
Well, things have been great so far - it was easy to setup the site, forward my domain with Domain Registrar to their nameservers, transfer the files/sql data and so I'm giving it a 5 throughout.

Thumbnail of user austinc22
Netherlands
1 review
0 helpful votes
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December 1st, 2015

I have been in IT business for almost 5 years now. Gigapros has been the best to me so far. They are so friendly and supportive, you kinda feel yourself at home with them. Technically speaking, to me they are second to none so far.

Thumbnail of user alfredc196
France
1 review
0 helpful votes
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September 22nd, 2022

Happy I'm with this great web hosting service now! Gigapros was incredibly quick to respond to my domain name problem. It is great to have gigapros tech support 24/7. Thank you so much. It is always a pleasant surprise to receive such great service online.

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Thumbnail of user trentonb18
GB
1 review
0 helpful votes
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April 20th, 2019

Gigapros is a service orientated provider of an excellent web hosting business. Their professionalism and service standards have meant they have been happy to go way beyond my expectations to ensure their service to my company is first class. Their beliefs and values led me to consider working with them. Their service has made me a stronger advocate for Hosting.

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Thumbnail of user basilior
GB
1 review
2 helpful votes
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January 23rd, 2014

After 'playing' around with 4-5 hosts, I must say, Gigapros is the best host so far.
They have great customer support. Always willing to assist me over and over again with even the smallest request. I love the prices. As far as the up-time, it is very good. I have monitoring software for keeping up-time statistics and so far the up-time is perfect.
Their control panels are easy to use and intuitive, as is their account and billing interface. I am very satisfied with this service and will recommend it to anyone.

Thumbnail of user vitoriam
Canada
1 review
0 helpful votes
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November 14th, 2014

I've been with Gigapros for more than 8 months on a shared hosting plan. I've been running a 10-minute monitor on my website for more than a year (I'm a demanding customer!) and I'm pleased to say that Gigapros have delivered exactly on their 99.9% uptime promise.
Gigapros has one killer feature for me: multisite. This allows me to host multiple sites under the same account, where each site is treated with full independence. Essentially, multisite allows me to organise my project the way I want.
Best hosting company out there plain and simple.

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