• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user linetteb
Georgia
1 review
0 helpful votes
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July 15th, 2015

Great value. Fast customer service, although somewhat dense at times. Occasional slowdowns due to over-committed servers. Gigapros impressed me a lot. Been with them 1 year now. I told all my friends to join. They offer fantastico and a great site builder. Makes it so much easier to get your site up and running! And of course there support staff is eager to help and available all the time!
Recommended Host. Simple, straight hosting, no hiccups, no hidden charges, every thing smooth and working fine. I am satisfied.

Thumbnail of user honorec
RU
1 review
13 helpful votes
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March 31st, 2016

I am fully satisfied using Gigapros cheap web hosting service. I consider these factors that influence on my positive reviews:
1) Perfect network and server uptime - my sites are always up and accessible to my visitors around the whole globe.
2) Fast Speed connectivity - load time of my website's pages is really fast (I am very glad).
3) Great variety of features - 1-click scripts installer, free website builder, nice bonuses.
4) Helpful and professional customer support - they work 24/7 and always ready to help and solve any trouble.
5) Pricing is competitive - comparing their pricing with other web hosts', I must say they are the best in the hosting market.
Highly recommend them to all webmasters or newbies looking for affordable and professional hosting services.

Thumbnail of user xiank
California
1 review
0 helpful votes
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August 26th, 2014

Over 7 months there was just one small downtime of 30 minutes. Gigapros customer service has been really good. They answered every question we had to date. They also installed additional software that wasn't even available through cPanel.
I have observed the quality of their service and customer care options closely before my move. Their service is easier to use and with minimum issues.

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Thumbnail of user bogdanv1
Ukraine
1 review
0 helpful votes
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March 19th, 2014

What I want to say is that when I contacted Gigapros suppoort to get all the things cleared, they answered very fast in professional manner explaining me everything I needed to know in details. My sites have good uptime and speed upload and download of pages is perfect.
Pricing is really cheap, their hosting plans start from $2.99/mo. I like this - great plus for their team.
I can't say enough good about these guys. It just isn't possible. I just totally love them!
Finally I've found a company that really takes care of its clients.

Thumbnail of user yexalenm
Denmark
1 review
0 helpful votes
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November 22nd, 2013

I've been with Gigapros for about a year now and must say that I'll definitely continue using their hosting services.
It has the best panel I've ever seen, greatest of functionalities being the possibility of delegating sites/databases/ftps/SSH access/and-so-on to certain users, a great tool for cooperating between employees and customers.
These guys do anything to keep the sites up. Their support is outstanding when you compare them to all the other major hosting companies.
They will help you with anything be it Scripts, Billing, or the server itself.

Thumbnail of user kareny20
New Jersey
1 review
0 helpful votes
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October 12th, 2015

I can say that I made right decision to choose Gigapros Hosting service. They follow ONE simple rule: You EXACTLY get what you pay for. A great plus for this host is that its support team works 24x7x365 and very helpful in solving troubles.
They even have nice scripting extras and spamassassin.
The reliability and support have been flawless.
The control panel works very well.
All in all, Gigapros offer 30-day money back guarantee and if you are not satisfied you can cancel within this period of time. Personally I am really happy to deal with them - their work is based on quality.

Thumbnail of user helenl23
New York
1 review
2 helpful votes
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November 19th, 2013

They have been fabulous, guiding me to transfer my domains. Gigapros is reliable web host. Its servers are fast.
Their control panel has a myriad of things you can add to your web site - from blogs to forums, cron jobs, and choices of webmail and many other things I don't even know what the heck they are. And the c-panel makes it very easy to navigate everything for someone who doesn't know too much about the intricate workings of webhosts and servers.

Last and most important, when you want help, you want it now, not tomorrow. Their customer support is genuinely 24/7!
Great service, their support is always prompt and helpful.

Thumbnail of user darlenel13
Spain
1 review
16 helpful votes
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May 4th, 2016

I have used over 5 web hosts and finally found a good home for my 3 web sites. I followed my friends advice and ordered VPS hosting solution at Gigapros.com - must say that their sales representative was very patient explaining me what hosting solution I should have needed for my sites. Setup was fast and their tech support helped to upload all my files.
As for their network and server uptime they are really great cos my sites were experiencing downtime only over 10-20 minutes. I have been using their service for 8 months - everything works good.
Personally I like this web host and can highly recommend to other webmasters who want to run blogs, forums, e-commerce web sites fast and efficiently.

Thumbnail of user lavernej3
Texas
1 review
0 helpful votes
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March 27th, 2014

I like Gigapros web host, their control panel is easy to use. My only little gripe is that the website sometimes seem a bit slow - though that could be due to my own connection. Every time I have tested the website with a webserver tool on my site, the performance has been up to par.
I have been with this web host for 8 months, and uptime has been 99.94%.
The service and support is amazing. I have asked numerous questions and they have never responded in less than 15 minutes.

Thumbnail of user horvatm
Norway
1 review
1 helpful vote
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December 6th, 2013

I started using Gigapros when I needed additional storage space for my web site. I'm very impressed. Sign up was easy, support is great, speed is fantastic. Their tech people helped me with everything I needed.

Their cPanel makes it very easy to navigate everything for someone who doesn't know too much about the intricate workings of webhosts and servers. They also offer great tools, easy to use with intuitive video training available.

Price seems very competitive (another reason I went with this provider).
So if you want an inexpensive and very functional site, Gigapros is the way to go.

Thumbnail of user dawnf15
Canada
1 review
0 helpful votes
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August 11th, 2015

Gigapros is a good and better than the best, according to me. Because we have 6 different hosting server account in different companies. Finally we faced one Database driven application in one of server. But we faced a lot of problem with the resources of the server. Timeout errors, server restarting and so on... After uploading the same application in gigapros server, we are cool and tension less. Superb!

Thumbnail of user tonkag
France
1 review
0 helpful votes
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March 6th, 2014

This review and comment is to truly praise Gigapros professionals that care and are not afraid to show that they care along with their long hours of dedication and personal dedication to the business of technology.
There are truly no words what their team have done and meant to my business and my passion and dedication to my company.
Again, I would like to thank you for having professionals like them on your staff.
They are customer oriented people and also they know what they do technical wise.

I rate Gigapros 100% in their support and everything.

Thumbnail of user melchorg
Spain
1 review
0 helpful votes
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August 5th, 2023

I get to experience blazing fast speed, smart routing capability - this what I like the best about Gigapros hosting services. They never complained and just did what they had to do in order to get me transferred to their server. The support is one the best, and their level of expertise is unbelievable.

Thumbnail of user bartlomiejj
Netherlands
1 review
0 helpful votes
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August 11th, 2014

Excellent hosting company. I started with the shuttle packadge and I am now on a dedicated server I have been on every plan that is offered by Gigapros and I upgraded when I was ready to. I currently have 5 sites all hosted on a variety of the different plans available at Gigapros.
I have good things only to say about them the staff members there are all extremely helpful and have always gone out of thier way to assist me when I have needed it. The claim of 99.99% uptime holds true.

In my opinion, Gigapros is the Google of Web Hosting.

Thumbnail of user erosb
Italy
1 review
0 helpful votes
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March 26th, 2014

I've been using Gigapros for about 8 months. I run my site at their personal hosting plans. The features included in them are really cool: Unlimited Features, Site Transfer, PHP, MySQL, CPanel, Site Builder. Pricing is sweet - $2.99/mo. Their pricing is also extremely fair, especially when considering their reliability, service and support.
Not only is their hardware awesome, they respond like instantly to questions and support issues. Try getting a response from the big hosting companies... lol. They are certainly fair in making sure their customers are happy.
Gigapros is unique, fun, responsible and interacts with the customer.

Thumbnail of user patsyb3
New York
1 review
0 helpful votes
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August 13th, 2014

Wonderful services and best and cheapest. I also really loved Gigapros support team. Keep the good work.
With Gigapros I always get a quick response! I've never had to wait to speak to someone, or to have them return an email.
They never hesitated to help and always make things right. Their professionalism is evident from the very first time you contact you have with them.
They did the backups and transfers until the old host finally made a good copy that was usable. They spent about a week just to get my sites all moved and running correct.
I like my new web host and highly recommend it to other webmasters and webdesigners.

Thumbnail of user josephj23
Portugal
1 review
0 helpful votes
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October 2nd, 2014

I have been with Gigapros for about 8 months now and it's good host, since I've hadn't had to use customer service once. :) it seems like there is a lot of support though, based on my impression from emails and the website. Haven't been aware of any outages. Good work!
Price is great, reliability is great and I would definitely recommend them to others.

Service
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Thumbnail of user nathaliec3
France
1 review
1 helpful vote
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April 3rd, 2014

Great customer service and support through instant messengers. Any time you need help they are there for you.
Gigapros is a good web host. Site took a couple of days to get working, but the people were lovely. The live help webchat was a godsend and the site itself has been very cheap and easy to use. Lots of features, and I can afford to pay a year at a go.
The pricing plan is good, and the control panel is nice as well. They even have nice scripting extras and spamassassin. Domain registration is a few dollars too high, but that's my only complaint. Thanks Gigapros!

Thumbnail of user pinap1
Spain
1 review
0 helpful votes
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May 15th, 2014

Support is good & fast except that they don't have livechat or free phone support.
I've enjoyed Gigapros service and their unrivaled transparency. When things go wrong, they explain what's happening and what they're doing to fix it and prevent it in future. They even have a little box that lets you select how experienced a user you are so that they may tailor the response to your needs!
Features are reasonably good, but the panel can be a pain sometimes. They use a custom Control Panel, but it is fairly well feature packed, and easy to use. It just takes getting used to.
I've found their service quite prompt, knowledgeable and courteous.

Thumbnail of user muhamk
Turkey
1 review
0 helpful votes
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May 13th, 2022

If you want a great host that really produces results, Gigapros VPS hosting is the way to go. It gives us a great place to showcase our site to our customers, and it has increased our sales dramatically... This message is just to so thank you for the excellent service. Thank you and best regards.

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Value
Quality
Thumbnail of user barryp131
Australia
1 review
7 helpful votes
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September 29th, 2020

Highly recommend to all webmasters looking for Drupal, Wordpress, Magento Commerce, Joomla hosting at good rates. I don't know what else I could ask for from Gigapros hosting. Thank you for being there. I hope you continue this way. I use their hosting service to support a professional Web site.

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Value
Quality
Thumbnail of user borisp9
Switzerland
1 review
0 helpful votes
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May 15th, 2014

I have been with Gigapros for just 8 months, and (so far) I have been positively surprised.
My main feeling concerning this host is a sense of relief. They were extremely patient as I cluelessly asked for various ports to be opened to allow extra functionality on one of my sites.
The billing process is a little convoluted, but not a big deal - just pay attention to what they are asking you to do.
The live help webchat was a godsend and the site itself has been very cheap and easy to use. Lots of features, and I can afford to pay a year at a go.
I like my web host.

Thumbnail of user calimerob
Germany
1 review
0 helpful votes
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August 20th, 2014

I needed a site to post recorded lectures for fellow classmates and my own podcast. They have a plethora of software to choose from and free assistance in developing a webpage. I haven't had single problem yet. They were quick to answer my technical question. I highly recommend Gigapros services.

Service
Value
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Thumbnail of user ferrucciof
Indiana
1 review
0 helpful votes
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March 31st, 2015

It was not so easy to find the right web host for my web site. My client recommended me to choose Gigapros 6 months ago, I contacted their support and they offered me a good fit at cheap price. Always very willing and able to help regardless of the circumstance! I have limited ability to manage the website. These guys are very willing to help install any applets and assist with migrations.
Anyone needing a reliable linux host should check them out.

Thumbnail of user mihalisp2
Greece
1 review
0 helpful votes
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October 7th, 2023

Whatever I need, whenever I need it, I have absolute confidence this web host will take care of it for me. That is how good their customer service is. I have been with Gigapros vps hosting for over a year now and have had no problems with my site whatsoever. A happy client!

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