• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user norbertg19
GB
1 review
1 helpful vote
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March 28th, 2019

WOOHOO! You guys rock! You guys are awesome! It works and OS commerce is working. I've been with the host group for about a year now. I switched over for a cheap/reliable web host with java hosting, with good service and support. Gigapros is very reliable and easy to set up, I couldn't ask for anything more. Thank you ever so much, Gigapros team.

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Thumbnail of user keitha220
Czechia
1 review
13 helpful votes
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July 31st, 2020

I highly recommend Gigapros web host to anyone. Their features have certainly gotten better and they now offer a lot more for the same price (visit their website and you'll see what I mean). As for their hosting plans, the cost is good for what they have to offer, they through in a lot of extra stuff in the cpanel area which is very useful. My website is up and running and I love it!

Thumbnail of user winfredk9
Serbia
1 review
11 helpful votes
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October 22nd, 2020

I've been a customer for over 4 years now with Gigapros web hosting and I have continually been impressed year after year. The great service and great prices have been the reason for recommending it to friends. I wouldn't ever consider going any place else.

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Thumbnail of user dominikh13
GB
1 review
1 helpful vote
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January 31st, 2018

Great customer service. I pestered a lot of them and wasn't always kind to them.
Gigapros team still give me prompt, professional service and have solved all my problems and defused all of my worries. Contact them directly if you need to consult with experts.

Thumbnail of user fulgenziob
Italy
1 review
1 helpful vote
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September 16th, 2014

I have been with Giga Pros for more than 7 months and have loved their hosting and service. It is a tremendous value (I host several sites, corporate and personal) and I have always had prompt, satisfactory answers and solutions.
The site has only been down a very minimal time over the last several years, it loads fast and the service is impecable. Best host I've had and I have no plans of switching.

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Thumbnail of user markos15
Germany
1 review
1 helpful vote
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May 14th, 2014

Site took a couple of days to get working, but the people were lovely. The live help webchat was a godsend and the site itself has been very cheap and easy to use. Gigapros is a good option to get stable hosting.
Their control panels are easy to use and intuitive, as is their account and billing interface.
I've found their support to be good. They repond quickly, know how to fix problems, spend an appropriate amount of time investigating and responding to issues.
Very kind, easy to work with, and exceptional service and value.

Thumbnail of user tomasn2
Texas
1 review
0 helpful votes
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March 11th, 2014

I've been with Gigapros for more than 7 months, and I'd like to say that I like this web host.
The support is excellent, there are a few issues with the lack of an actual billing system, everything is taken care with via emails, however this isn't a major issue. Sales and support staff are amazing.
The features are also epic, you get the choice between cheap TOP operating systems, let's say we want cPanel with Fantastico (discounted) they preinstall it for you!

The value for the money can't be beat.

Thumbnail of user robertc116
New York
1 review
0 helpful votes
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August 28th, 2014

I have been using them for about 8 months now. I have very good success with Gigapros. Their customer service is outstanding... Every time I have ever ran into any issues whatsoever, whether it's been issues with my account when I've been past due, and they have been lenient with payments and kept my services on. If I've had technical issues, they have resolved them very promptly.

I have had almost 100% uptime and they give you rvskins and fantastico for no cost. The hardware is the latest in cpu's.
Nodes are not overloaded and best of all they will work with you if you need your vps customized.

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Thumbnail of user pablom15
Sweden
1 review
1 helpful vote
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November 27th, 2013

I can't believe it, I finally found a GREAT host! Gigapros support is super fast and they solve the problems you ask them to. My VPS is very quick.
The price is very cheap and setup very quick, the control panel is different but houses loads of features and after a while is really easy to use.
My webmail is a lot easier to get to than it is on other hosts using cPanel.
Web page loads fast and my visitors do not complain.

For what I pay, I get a lot and to me, this is a good thing.

Thumbnail of user dionisiol
Austria
1 review
0 helpful votes
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June 4th, 2014

I've been with Gigapros.com for over 8 months, and I am very happy to report that I have had absolutely no problems with them or their service, whatsoever. The customer support and knowledgebase is outstanding. They respond quickly with all questions answered.
They offer really nice features within their hosting plans, their tools and scripts are very useful.
Their pricing is also extremely fair, especially when considering their reliability, service and support.
I definitely would recommend them to any webmasters or newbies looking for reliable host.

Thumbnail of user lysbethh
Spain
1 review
0 helpful votes
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April 4th, 2014

Personally I'm satisfied with Gigapros hosting. It is a great hosting site for the basics for development - cpanel, PHP/MySQL, and plenty of space for cheap. The service, both as a web host and in dealing with customers, has been most satisfactory.
Up-time has always been in the high 90s.
Their control panels are easy to use and intuitive, as is their account and billing interface.
They could double their price and I would stay with them. They are that good and you won't be disappointed.
I don't think I will ever leave.

Thumbnail of user ashleyb75
Illinois
1 review
0 helpful votes
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February 12th, 2015

I've been with Gigapros eight months but am always getting surprised as to how fast responses are to my questions and how friendly all of their staff is. Uptime has been nothing but the best and definitely lives up to their 99.9% uptime guarantee.

Price is less then market price compared to other hosts that offer the same features which is nice to know you're saving money. The features are the best part because you get Cpanel which is my favorite control panel compared to like exim or plesk which were the only options at my old host. I must say that it is the host I can rely on in any situation, I recommend them.

Thumbnail of user vaclavk1
1 review
0 helpful votes
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February 4th, 2016

I like Gigapros hosting and can highly recommend their hosting services to other webmasters and newbies. They provide daily backups. Their network uptime is great. My site availability is almost 100%, so much extras, disk space and bandwidth are fantastic, though it doesnt affect the server status, very helpful staff.
The server's response time is very good. They have great polite staff and that is why I was pleased to communicate with.

Thumbnail of user veriof
Portugal
1 review
0 helpful votes
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June 8th, 2023

I've had never had a problem with any of the sites hosted at Gigapros server. Their control panel is intuitive and powerful. The service offers me a lot of freedom when creating/modifying my sites with support for PHP, MySQL, PERL, and all that good stuff. For me, it is the principal aggregate value. So far, a very happy customer. It is really quite excellent and offers excellent value for a relatively low cost.

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Thumbnail of user salvatorem20
Netherlands
1 review
0 helpful votes
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September 5th, 2014

Gigapros is great hosting if you mention about price, performance, and features.
BTW, it's the best panel I've ever seen, greatest of functionalities being the possibility of delegating sites/databases/ftps/SSH access/and-so-on to certain users, a great tool for cooperating between employees and (advanced) customers.
I've had VERY little down-time, if any at all. I won't say there was none, but to be honest with you, I actually can't remember any at all.
Don't worry about your money, they have SLA.

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Thumbnail of user aitorq
Spain
1 review
0 helpful votes
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March 16th, 2022

I have been with Gigapros VPS in the USA for 5 months now and they really impress me. I am pretty much a novice when it comes to a lot of the different things like mysql, and other areas. As it turned out, the only reason I have contacted support is due to the questions about setting things up (and not due to server issues, as I have not found any yet).

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Thumbnail of user christopherm48
GB
1 review
0 helpful votes
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November 25th, 2013

I would like to say that I am fully satisfied dealing with Gigapros web host. They have hosted several websites for me and I have no complaints.
I like their features:
-Excellent Customer Service, very quick response times day and night
-very little downtime
-Quick to address issues as they arise
-Nice pricing

They have hosted several websites for me and I have no complaints.

Thumbnail of user nelsont8
Portugal
1 review
0 helpful votes
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April 19th, 2016

So far so good. Gigapros server performance is excellent!
The OS images used by Gigapros are all properly configured, and I can confirm that the 64 bit CentOS image will install WHM/cPanel no problem out of the box.
I have referred 3 friends to the service so far and all say activation has been approximately between 20 - 60 minutes.
The support team are professional, and will respond to absolutely any issue.
Overall, I would recommend Gigapros to experienced and new VPS users.

Thumbnail of user vuongt
Uruguay
1 review
0 helpful votes
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February 11th, 2014

You can trust gigapros web host. Their technical support is amazing. Most other services will charge you extra fees for fixing problems and say "oh well". They have even helped me to debug and install minor scripts I have been installing or working on, and basically done the job of being a quick programer in several instances, a service that all other providers I've had otr seen would charge a premium for, and they don't.

It has fantastic prices on their hosting packages. Nice selection of included scripts, Cpanel, MySQL control panel, and many others that the high priced sites do not offer or support. Definitely a site to recommend!

Thumbnail of user eulaha
Sweden
2 reviews
3 helpful votes
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March 26th, 2019

GigaPros is a large selection of domains for your resource and reasonable prices. I do not use other resources. The functionality and the interface will perfectly suit any user.

Thumbnail of user neak3
Finland
1 review
0 helpful votes
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May 12th, 2017

Amazing. The GigaPros techs are always friendly, and quick to answer my questions. Server is always fast, and rarely ever goes down. One of the best web hosts out there.

Thumbnail of user matthiasb13
GB
1 review
0 helpful votes
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September 11th, 2015

I like Gigapros hosting service as their customer support team work 24/7 and very helpful with files transfer. I use their Minecraft hosting service and must say that I'm impressed with the features offered by Gigapros team:
- No Setup Needed. Just Start Using!
- Streaming | Publishing | Remoting
- Java | FFMPEG | Minecraft Modules
- 30 GB Storage | Full Root Access
Their servers are also faster than one would expect for shared hosting, much faster than some other hosts I've used. I have never been aware of any downtime. I would happily recommend them.

Thumbnail of user dobroslaww
Romania
1 review
0 helpful votes
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September 6th, 2016

Hey to all, I would like to share my experience. Gigapros is very professional web host with really stable servers in USA. Their service is low-cost, and taking into account the features, free bonuses and the most important is customer support - the price is really the best of the best. The features I like are:
- Money Back Guarantee
- Uptime SLA Guarantee
- Zero Overselling Guarantee
- 1 Hour Response Guarantee
What I can recommend to others is to contact their sales representative, tell your specific requirements and what you are going to host - believe me, their team will find the best hosting solution for your needs at a perfect price.

Thumbnail of user pryorc
Canada
1 review
0 helpful votes
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September 10th, 2014

My experiences with Gigapros have been 100 percent positive.

I am not a techie and anything beyond publishing with MS Front Page is a mystery to me. The folks at Gigapros answer my questions QUICKLY AND COMPLETELY and fix any problems quickly.
Features wise they do offer a lot of features for free and some for pay, the main thing, which I found to be very important for me is the fact that they don't restrict the number of e-mail acc/subdomains/mysql db's/etc - the only restriction in their case is space & bandwidth.
I have been very satisfied and will continue to pass the word along others.

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Thumbnail of user albinac
GB
1 review
0 helpful votes
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December 13th, 2017
Verified purchase

Don't look any further just go for gigapros web host and you will be happy like now I'm from the bottom of my heart. I am impressed dealing with these guys. Good experience.

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