GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.
Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.
I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.
Hey guys. Decided to share my experience dealing with Gigapros web host. Everything works like a clock.
I transferred my files to their shared hosting account and their tech support was responsive and helped me during the whole process. What I want to add is that they offer various useful tools for successful running of web sites.
Pricing is cheap I must say that they also offer some nice specials and promos from time to time, so it will be reasonable to contact their sales rep before making any final order.
I like this hosting provider and can highly recommend its services to others.
I've had my site and several sub-domains hosted on Gigapros shared hosting account for over 1 year, and have had nothing but positive experience. Their support responds quickly to my support tickets, and keeps introducing cool new services and add-ons.
I cant say about prices since I havent looked at any other hosts, but worth every penny.
It is an extremely proficient company and usually manages to answer support tickets in 10 minutes or less.
Gigapros have been great in both helping me do more and be safe at the same time. The add-on scripts have worked almost flawlessly, and I have been able to fix minor glitches with no problems. Fantastic pricing too. As a professional. Net developer I know a lot of other developers and clients, asking about good hosting companies, so Gigapros will benefit as word spreads for going the extra yard.
Their tools are great. I consider these guys well worth the price.
I host only one of clients websites at Gigapros and I wish I could host all of them.
I'm an happy customer who usually needs help setting up dns configurations and the live chat/phone support is great for that. Submitted tickets are also quickly attended.
Uptime and reliability are taken as featured features.
The price is right and flexible because you can pay monthly. So go give them a try. Highly recommended!
Tip for consumers:
Contact them via 24/7 live Chat and get all the things cleared.
After frustrating and unreliability experiences with other hosting services (including very large, well known hosts), I started a search a few years ago for a hosting provider that people were actually happy with. That's how I found Gigapros. The volume of comments from happy customers led me to call Gigapros.
I have referred 3 friends to the service so far and all say activation has been approximately between 30 - 90 minutes. Regardless of the time I open a ticket, someone responds so it seems they have somebody watching out for orders 24/7.
Recommended!
Tip for consumers:
After frustrating and unreliability experiences with other hosting services (including very large, well known hosts), I started a search a few years ago for a hosting provider that people were actually happy with. That's how I found Gigapros. The volume of comments from happy customers led me to call Gigapros.
I have referred 3 friends to the service so far and all say activation has been approximately between 30 - 90 minutes. Regardless of the time I open a ticket, someone responds so it seems
I am so thankful Gigapros looked things over objectively and balked at shutting me down. I'm still trying to crawl out from under this debt which has been almost halved over the years but their support has been superb and gone the extra mile when I needed it. I'd rather wait longer for the correct answer than be given several wrong answers very quickly, which ends up wasting more time, which greatly muddles my learning process.
Their responses to Pre-sales questions before I joined and their support afterwards has been more efficient than I ever expected.
The features are top notch and have been unmatched by almost all the hosts I have ever seen.
I like Gigapros web host. Recommended!
I've been with Gigapros for more than 7 months on a shared hosting plan.
The whole concept of a company is making money, but Gigapros hosting seems to think otherwise. Customers comes first and money comes later.
What I like about them are:
- great uptime (99.9% as promised),
- 24/7 Helpful Customer Support,
- Free Tools for running any kind of web sites,
- Fast Speed connection.
I would recommend Gigapros hosting to anyone who is serious about his/her online business!
So far, I am extremely impressed with these guys. I've been an Gigapros customer for over 8 months now, there attention to detail, great customer service and excellent pricing make them the only choice for my web hosting needs, I would recommend them to anyone. The availability of both live online support and phone support is fine.
Recently-ish they have made it possible for only business plans to have parked domains, which means a pricey upgrade if you want to host two of your small personal sites with the same account.
Very kind, easy to work with, and exceptional service and value. The perfect host!
One thing I must say about Gigapros is that they have excellent customer service. When you use the online chat, someone answers pretty much instantaneously. You can't ask for more than that! And they are willing to help you out in any way they can.
I've had my website with them for a number of years. It's solid as far as being up and running at all times.
I love the prices. The server was down for about 15 minutes one month. That's pretty good up time!
I've had nothing but success when working with Gigapros. Special requests have always come through quickly and gracefully. The set-up was fast - I was transferring my test sites within minutes of receiving their (five) instant welcome emails.
It is a great host and I have referred many friends to them and none of us have ever experienced any problems. According to the lists I have seen they are one of the fastest growing hosting companies in the world which is most likely the reason other hosts does not like them.
Transferred all my sites to Gigapros and no regrets! Uptime: perfect, Service: perfect.
The exceptional support that I have received has helped me learn an immense amount about web design and hosting.
The price is outstanding for the features provided, nice control panel with a load of features.
Easy to understand website.
I can't say enough good about these guys. It just isn't possible. I just totally love them!
It turns out that Gigapros provides a fabulous website hosting service! They have made it possible for me to run our two websites: one for myself as an artist and the other for my partner who is a musician without having to know a thing about how the world wide web actually works!
Great support and pricing. It may not have all the latest features etc. So far everything is good... if it changes I will post again but for now I and my 8 customers in the USA are happy.
Well, the fact is that GigaPros have some of the best customer support I've ever encountered. They're honest, fast!
Vitally important fact is that they even have nice scripting extras, free bonuses, additional features at cheap price - this is a great plus for their team.
Mail system is superb, with spam controls, webmail and mailing list management about as good as one could want.
Besides, their support is really worth it for me. Recommended.
I am really satisfied dealing with gigapros.com web host. There is no need to worry about their services, they offer 30-day money back guarantee. I like their uptime and also useful tools, for instance, Product Finder - their innovative product finder chart will help find the right product for the web hosting needs.
They're really helpful and they value their customer. They do not farm out telephone support overseas, you can get a knowledgeable rep on the line for real-time chat or very responsive email support. And great prices too. Highly recommended.
Finding the new hosting provider was more difficult then getting a new customer. One of my customer introduced me to Gigapros, he was already using this web provider to host few of his websites.
As the reviewers have already mentioned Gigapros has been a great host from what I had before. Support is top notch! I can even text a support and get answers pretty quickly. They are honest about any issues arising and explain why issues happen.
They are available 24/7 on live chat, email and phone.
They are really the most friendly host company I have ever worked with.
Solid hosting services so far, keep it up!
Gigapros have been very good about support issues.
They need a little bit of work smoothing out the installs for the various software they support, but they were very responsive about setting up the site. Got responses from three different people who can communicate effectively in English, and know what they sell.
Very Cost effective compared to other companies and so quick in resolving problems, would recommend to any business. Keep Up the Good Work Gigapros team.
This is an initial impression, I'll post an update if things go down hill.
It took some research, viewing various places and participating on forums over at least a couple of months, reading various subjects, what staff of various hosts where saying etc. Once I had a more informed opinion I saw some good hosts including gigapros and this one I chose.
Support is usually great, my only complain being that the original average support response time of 10 minutes is now more like 30-40 minutes. This is to be expected with the kind of growth they've experienced, however.
All in all, my experience has been great and I will definitely continue using their cheap hosting services.
It is great hosting if you mention about price, performance, and features. Email service has good spam filtering. The most impressive aspect of Gigapros is the reaction time for technical queries. Anytime I needed a question answered they provided quick and knowledgeable answer and help. My last webhost would sometimes take days to respond to your help ticket. I feel safe and secure with this host. The tools provided are great!
I can honestly say that Gigapros has lived up to what is advertised. First off, no hosting company can give you a 100% uptime. I have been with gigapros for over 7 months now.
Their support team have replied to approx 48 emails within the first 4 weeks and each and everyone of my responses have been timely and fulfilled.
I dont really enjoy learning about web servers and stuff, however, I have enjoyed getting everything setup, you just need to have a level of patience and explain everything in detail and everything will happen.
Very Mac friendly interface. If you value excellent service, advice and professional support don't look any further. Gigapros is great!
Never really had any problems with the server, we run a managed dedicated server with Gigapros and speeds have been great.
This company well exceeds expectations. I have had a professional response to every ticket or technical question within 10-15 minutes, even at 3 AM. I cannot say enough good things about their support.
Throughout the entire upgrade the technical staff was extremely helpful and responsive and answered all my questions.
Best host I've ever been with.
The team works round the clock and will never show frustration no matter how far you push them. Every time I have a question or need their assistance I find them to be quick to answer and quick to act. I have no problems referring them.
Gigapros reliability is almost 97% its just in a few instances that the server has a glitch but such are address immediately. What I appreciate most is the installation service for any script. The ticket response is 100% top notch.
This host makes me feel confident that my website is in good (and trusted) hands :)
Although I've been in the web hosting business since 2000, I only switched to VPS recently.
I've been with Gigapros for about 7 months. So far, my experience with them have been quite positive.
Their support is tip-top. Although the response time is not as fast as my previous host, I have no complaint either.
When my friend had problems setting up the domain name servers, the forums and support center were very helpful.
The billing people are kind and generous and always answer my questions in a professional manner.
Bottom line, within maybe a half-hour total, I got everything I need, set up correctly!
I can say that Gigapros have been simply a pleasure to deal with as I know anyone who needs help appreciates the relief one feels when they can readily contact a real professional person quickly and who is knowledgeable enough to answer your questions.
In addition to good pricing, uptime and support, Gigapros also provides a very nice control panel with a large list of functions some of which cost extra at other hosting companies.
They are always right on top of everything that I needed.
They have great customer support. I love the prices. The server was down for about 15 minutes one month. That's pretty good up time! Gigapros is reliable and professional web host.
Now, I do want to say that Gigapros has been responsive in their dealings, which cannot be said about many other companies. Overall, this appears to be a decent company that is really trying to make a good name for itself in the web hosting business.
I am very happy with the performance of my sites there.
I can't possibly rave about them more. I've always been frustrated by hosting in the past. Not with Gigapros. Uptime and support have been excellent - they actually answer their emails, and within a few minutes! Cant quibble about the price either. Recommended!
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