• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user anthonyd30
GB
1 review
2 helpful votes
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January 14th, 2014

I don't have much experience with other web hosting services, so it's hard to compare, but so far I've been impressed that my support tickets get answered quickly by Gigapros people who seem to be technically savvy. My website response times have never been faster and support level is above and beyond. If you are thinking about switching, this is the company to go with.
Good range of price plans and options for the novice to the expert.

Gigapros has provided excellent and very prompt service and troubleshooting transferring our blog to their hosting.

Thumbnail of user annabellem4
1 review
0 helpful votes
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December 18th, 2015

I have been hosting my sites at Gigapros for 10 months now and love them! You get so much for your money and I've had nothing but excellent experiences with customer support. As for uptime, I've never experienced any major downtime apart from when I started - I would have 20 minutes of downtime but these days, it's near 99.9%.
You can make your own backups too and retrieve a file which you've accidentally overwritten or deleted from the directory.
I LOVE IT!

Thumbnail of user rafaelk22
Romania
1 review
0 helpful votes
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March 16th, 2016

Can recommend Gigapros hosting for running Drupal sites. These guys are professionals and their service is based on quality - this can be seen in their good network uptime, fast speed connectivity to my website around the whole globe, 24/7 customer support service that is helpful and polite. They helped with backups and some new scripts installations.
I paid $10/mo for their personal hosting plan. I was impressed by their Fault Tolerant Cloud - their high-availability cloud based infrastructure keeps my website online.
Great plus for them due to CDN Acceleration. Their CDN makes my website 200% faster by caching my static files across the globe.

If you need really professional hosting service, I can highly recommend Gigapros without any doubt.

Thumbnail of user georgeb563
GB
1 review
0 helpful votes
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April 18th, 2019

After purchasing hosting from Gigapros I have noticed how easy it is to setup my very own website. I came into all this without much experience with setting one up or having any clue what to do, but everything was easy to follow and Tom was very helpful. Recommended web hosting provider for running business online.

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Value
Shipping
Returns
Quality
Thumbnail of user clorindac
North Carolina
1 review
0 helpful votes
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March 19th, 2015

I currently use Gigapros to host two sites, with one of them being registered there as well.
The web hosting aspect is easy to use with standard ftp or secure-ftp access. The management of the various other things (changing billing options, checking user statistics, web-mail, forwarding/redirecting e-mail, and setting up e-mail subscription lists) is very user friendly. The team running it always has a sense of humor in their blog and newsletter - but doesn't let that get in the way of getting the job done.

Thumbnail of user jaconf
1 review
0 helpful votes
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December 17th, 2015

Well, I'm a very satisfied by using Gigapros services.
Support staff ROCKS! EVERY time I have a request, problem or issue I get an answer or a response quicker than if I could do things myself. I love the support! The uptime is great, their promise of 99.9% is correct.
Can also add that there many useful features included in their hosting solutions, so I run my web site efficiently.

Thumbnail of user marcom35
Connecticut
1 review
0 helpful votes
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November 10th, 2015

My experience with tech support has been good-prompt and helpful responses. I have two domains hosted at GigaPros and just renewed both for a third year after looking around for better deals and, as usual, finding none.
Incredible hosting provider. The support from these guys is without comparison. If they provide windows hosting also, they would be the # 1 provider for me.

Thumbnail of user marcelm30
GB
1 review
1 helpful vote
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August 21st, 2015

I based a VPS selection on multiple good reviews throughout the net and on a hosting discussion board. We have had near flawless service. Support has been outstanding. They go out of their way to help. I had a SQL/php slowness issue and service helped me resolve it very quickly. That was appreciated so much as I'm not a database person at all.

I would not hesitate to recommend Gigapros to anyone.

Thumbnail of user eria3
1 review
1 helpful vote
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March 25th, 2016

I've been with Gigapros since July 2015 and only have good comments regarding my experience. When I subscribed with them and was setting up my site, their support was available to help me set it up even though it was midnight. Well, the few times when I had questions they responded in less than 15 minutes. I wish all services were handled this way.
The server performance is by far higher than with my former host company. As for the pricing, can say it is competitive - they saved me a good sum of money during the time I deal with them.
I have no hesitation recommending them. They deliver what they promise.

Thumbnail of user yunkaj
California
1 review
0 helpful votes
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October 10th, 2017
Verified purchase

The application packs they now support also help facilitate almost effortless setup of great commonly used web based applications. I am very much satisfied by their customer service, they are available 24/7 and provide instant service whenever required.
Gigapros is cool web host. I recommend their services.

Thumbnail of user beumerc
Czechia
1 review
1 helpful vote
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March 12th, 2019

I have been Gigapros customer for over 8 months. I currently have a VPS account with 3 sites hosted on it. I am getting excellent page load times compared to the previous host which is why I switched. Top notch support, affordable pricing, and I haven't seen a bit of downtime.

Thumbnail of user terezav2
Germany
1 review
0 helpful votes
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June 18th, 2015

Never had to wait more than 90 minutes for help. Uptime is great.
I have used a couple of others and finally switched to Gigapros. I can't see me ever switching to a different host.
Customer service is second to none. All my support requests are handled under 5 minutes. They even re-installed my content management system for me after they found out the problem I had stemmed from me installing the wrong version.

If you do have multiple sites and can afford the expense I would recommend getting more than one account with them.

Thumbnail of user anjam
Germany
1 review
0 helpful votes
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May 5th, 2015

I've been designing websites since 2001 and have experience with all kinds of web hosts. In those ten years, I don't think I've ever come across a host as great as Gigapros! Support is helpful and very fast to respond, server performance is easily the best I've experienced, and the range of features for the money is nothing short of excellent. Did I mention that my account was set up in literally a matter of minutes?

Perhaps most importantly, the company seems to really care about your business, is always friendly and easy to communicate with. I recommend this web host.

Thumbnail of user mijon
Norway
1 review
0 helpful votes
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May 13th, 2014

Never ever had any downtime that I could document. Gigapros provides great hosting service!
I love their support folks who are not only extremely knowledgeable and helpful, but proactive too. Keep up, guys!
If you log on to their site you get an ad page before you get to the page you want but there is always a continue button and I can live with it for the value. Very reliable.
They don't pretend to be the most stable service, but they do succeed in their goal: providing value for money with features that many developers appreciate.

Thumbnail of user alexn25
Florida
1 review
0 helpful votes
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January 21st, 2015

I totally recommend Gigapros to anyone who would like to set up a website. As a beginner, I look forward to using their more advanced features, which I plan to learn about through their tutorial video library. The services and features Gigapros offers to a user like myself cannot be beat. I find their pricing unbelievable in this day and age.
They are efficient and have always helped solve whatever issue I'm having (not always the friendliest, but I guess that's part of the efficiency really).

I have run as many as three websites through them with almost no problem at all. I could find cheaper service but have no interest in changing because of the fine service they deliver.

Thumbnail of user corrinel1
Hungary
1 review
0 helpful votes
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December 15th, 2014

The services offered by Gigapros.com are far superior to my previous hosting service, which I had for more than 4 months. Contact with sales, technical support, and billing has been prompt and pleasant. However, I don't feel that the help goes beyond scripted responses and links to knowledge base articles, and perhaps no further help is needed.
Everything truly is at one's fingertips.

The prices have gone up for the cloud hosting accounts, but I think there is a point where you have to accept that to a large extent, you get what you pay for. It is still very reasonable in my opinion, the stability is excellent, and the support is priceless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristianh1
Belgium
1 review
0 helpful votes
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January 21st, 2014

Very Mac friendly interface. Can't say enough good things about Gigapros. Support is quick - usually getting responses within an hour. There are no hidden traps or fees. Service is excellent and they also have several ways to get customer support, which is also excellent.
The speeds I am experiencing are awesome. With my previous provider there were some periods where things were fast, and other times things were sluggish. With Gigapros, everything is fast.
I'd recommend them to anyone who's looking for a hosting solution.

Thumbnail of user clydeb12
Illinois
1 review
0 helpful votes
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March 10th, 2016

I consider these guys well worth the price. And I love that Gigapros are confident enough to let you money back guarantee if you are not satisfied with the service. Good options, features and tools. They stayed with me till my setup was complete and went out of their way with phone support even as their shift was ending this morning to make sure I was able to access my files.
I have no downtime and speed connectivity is ok, my pages load very fast. Highly recommended!

Thumbnail of user petea17
GB
1 review
0 helpful votes
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May 13th, 2015

I recently upgraded to Gigapros virtual private server to ensure stability which was quite a seamless transfer after a problem for a couple of hours. All as expected and things are running faster more consistently for a little more $ per month. The shared hosting is a very good option anyway and perfect if your starting out. Make sure you take advantage of the discount offers and you can get yourself, cheap reliable hosting...

Thumbnail of user brianf35
Florida
1 review
0 helpful votes
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April 21st, 2014

I recommend Gigapros hosting to any entity who needs to get a web site up and running. You'll get all the help you need from the very beginning of your relationship with these people, and at a remarkably competitive price.
Rock solid control panel.
I've even done a couple of referrals, and gotten a check in the mail for it!
Support tickets are always answered promptly and clarification provided whenever needed.
Gigapros is the host that I measure all the others against.

Thumbnail of user izoldas
New York
1 review
0 helpful votes
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May 21st, 2014

For the most part, Gigapros service has been great. We did have (as most on Gigapros did) some severe downtime during a DDoS attack where it was constantly up and down for (if memory serves) a solid week plus. I must admit, the guys over at Gigapros seemed to do everything in their power that they could to get the situation resolved. They are always willing to take that extra step. I really recommend this company. I am planning to use their reseller package for a long long time. Keep on the good work!

Thumbnail of user kaarinah
Sweden
1 review
0 helpful votes
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April 10th, 2014

I've been moving from host to host trying different ones out, and so far Gigapros is the most promising one. Top notch support, affordable pricing, and I haven't seen a bit of downtime. They even re-installed my content management system for me after they found out the problem I had stemmed from me installing the wrong version.

Great features.
They are great!
I would recommend them to anyone who needs hosting at a great price, with all add-ons included in that price.

Thumbnail of user samuelp12
Canada
1 review
0 helpful votes
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July 3rd, 2014

These guys are great. My last provider was causing me serious issues. In complete frustration, I decided to try Gigapros over 9 months ago. Their support helped me with setup and installing some scripts.
I went for the annual business option, and I got started within minutes of purchasing the plan.
The domain was ready within the hour! (No waiting for days like with previous hosts!)

Reliability has exceeded my expectations.

Thumbnail of user nivesk
Italy
1 review
0 helpful votes
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March 20th, 2015

I do not doubt anyone and their comments but will advise that if you want to run a business online or expect to operate a successful website it is naturally important that you remain focused on the core issues and handle your communications expeditiously. Just become familiar with what Gigapros has to offer, read terms and conditions and familiarise yourself with the Control Panel and all peripheral additional facilities such as products, services, help, tutorials, support, etc and you will have no problems with Gigapros as you progress into the future with a successful web presence.

Thumbnail of user metodyj
California
1 review
0 helpful votes
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January 27th, 2016

Gigapros is very easy to use and the customer support is fantastic. They are quick and very friendly.
My wordpress site is extremely fast to load and has had almost perfect uptime. Pricing is a bit higher than some of the cheaper sites, but i'd definitely consider it well priced for what your getting. Features are cool.
They also gave me Free domain along with free privacy protection - a great plus for their team.

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