• GigaPros

GigaPros

Is this your business?
Write a Review

Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

Rating

Timeframe

Other

Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user gerlachc
Belgium
1 review
0 helpful votes
  • Send Message
June 28th, 2023

I know just enough to be dangerous, and Gigapros web has been great in both helping me do more and be safe at the same time. Support can be reached through MSN for immediate assistance, and through tickets/email which they respond to in a matter of minutes. So if you want an inexpensive and very functional site, this host is the way to go.

Thumbnail of user audreyc3
Netherlands
1 review
1 helpful vote
  • Send Message
September 24th, 2014

I have been using gigapros.com for 8 months for many different sites. They have never failed to deliver... even having a live person answer the phone on a weekend within minutes... who then had tier 2 tech support fix my issue within 45 minutes!
That is only the case because they helped lift me and my business up.
It is truly a top class outfit, and I cannot say enough good things about the quality of their hosting and their support.
I got the Gigapros treatment and I'm never looking back!

Thumbnail of user christienb
GB
1 review
0 helpful votes
  • Send Message
September 18th, 2014

I've been using Gigapros for one website or another for about 9 months. They are the tiniest bit more expensive than the discount web hosts out there, but they more than make up for difference with reliability, flexibility, and above all else, customer service. I think the average response time to my questions is 30 minutes.
Their servers are also faster than one would expect for shared hosting, much faster than some other hosts I've used.
I have never been aware of any downtime.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevink34
Finland
1 review
1 helpful vote
  • Send Message
November 28th, 2013

I've been with Gigapros for over a year now. They even helped me with things on my wordpress installation.
Here are no hidden traps or fees. Service is excellent and they also have several ways to get customer support, which is also excellent.
Bottom line, within maybe a half-hour total, I got everything I need, set up correctly!
Everything is fast all the time. In fact my page load time is over 60% faster than with my previous host.

Thumbnail of user evar17
GB
1 review
0 helpful votes
  • Send Message
November 12th, 2015

Gigapros is a very fair and honest host. They offer fast hosting, that always online. They don't offer as much as some other unrealistic hosts - but what they offer they deliver. Overall reliability is great, the control panel is easy to use, and useful, things work the way they say they will - basically impressed with these guys.
I had responses within an hour or two, telephone numbers to call if needed, friendly e-mails, you can rate the response they give you these guys are great and they are not expensive - dont look any further - if they come cheaper you will never get this level of support.

Thumbnail of user marios41
Oregon
1 review
0 helpful votes
  • Send Message
February 24th, 2016

I had difficulty finding a reliable host for my 3 wordpress blogs and having read positive customer hosting reviews about Gigapros, I decided to choose their hosting service. I order advanced shared hosting plan, contacted their tech support and they helped with setup and uploading my files. I can say that the price is normal and I've already saved good sum of money dealing with them.
Their network uptime is great, speed connectivity is pretty fast. I am glad to have found them. Recommended.

Thumbnail of user benedyktaz
Michigan
1 review
0 helpful votes
  • Send Message
February 5th, 2016

I have 3 sites with Gigapros. Customer service is second to none. All my support requests are handled under 5 minutes. They even re-installed my content management system for me after they found out the problem I had stemmed from me installing the wrong version.

Great features. Their prices are great but not the cheapest. I recommend this decent web host!

Thumbnail of user davidb449
France
1 review
0 helpful votes
  • Send Message
March 11th, 2016

I compared over 25 shared hosting providers with servers located in US. Finally 7 months ago I decided to give Gigapros team a try. They offered me a good shared hosting account that suited my needs. I run Joomla web site with them and must say that everything works like a clock.
The service and support is amazing. I have asked numerous questions and they have never responded in less than 15 minutes (most of the time they respond within 3-5 minutes). Pretty amazing. I have subsequently have encouraged at least 3 other people to sign up (and none have had problems).
I recommend Gigapros to other people looking for professional hosting service.

Thumbnail of user maricn
1 review
0 helpful votes
  • Send Message
March 23rd, 2017

All good except their recent years greed for money. Gigapros is in the niche of low-price hosting, and as such, there is a certain lowering of expectations that must occur. If you need hand holding or want help developing your website, then no low-end hosting site is in your best interest. I have been with them for four years now and I am a low-maintenance customer.
Recommended.

Thumbnail of user santep
Saudi Arabia
1 review
1 helpful vote
  • Send Message
December 13th, 2013

After being disappointed time after time by hosting companies, I finally found Gigapros! Been with them for 9 months for various ventures and all have been great. Support is excellent, servers are fast, and their pricing is very affordable.
Sure, there are some a bit cheaper providers around, but this one is fully managed, not to mention the hardware quality and godlike uptime.
I am extremely happy with their services and doubt I will go anywhere else for my hosting needs.

Thumbnail of user rivatz
Ukraine
1 review
2 helpful votes
  • Send Message
November 21st, 2013

Very happy so far and my sites are loading much quicker and I am now in control of my server, no limitations and fully managed so if there is anything I would like to experiment with I know I have the help at hand.
Gigapros is the host you can rely on in any situation. It provides tools to help identify the cause and to arrive at a solution.
Given their recent upgrades and expanded offerings I see no reason I would ever go anywhere else.
They run an honest business that treats customers with respect, and this is the most important quality of a web host.

Thumbnail of user michalp1
Virginia
1 review
0 helpful votes
  • Send Message
September 7th, 2014

I've used a lot of hosts in my years. So far, Gigapros is my favorite. My VPS was up and running within 12 hours. Their support replies within seconds. Best of all, my site is noticeably more responsive.
The system itself is rock solid and the software & features are excellent.
I am totally impressed with these guys. I just hope they don't grow too large and lose the foundation that is making them so impressive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilah1
Kazakhstan
1 review
0 helpful votes
  • Send Message
March 18th, 2014

I can point out that Gigapros is the best. They have great tech support and I am 100% satisfied.
Always willing to assist me over and over again with even the smallest request. I have not had one day of trouble from this hosting account, and only contact them to help me set up issues with my domain. Very kind, easy to work with.
That's what I call service. I can't really judge the reliability yet, but I'm happy with everything.

Thumbnail of user kevinf23
Germany
1 review
1 helpful vote
  • Send Message
April 1st, 2014

Gigapros has a fantastic swift support and with an amazing high quality.
Customer care and professionalism:
Absolutely brilliant. I've never seen something so good, so professional. It is especially nice that they do not snub us because we are so slow. They are so polite and helpful.
I've moved over a website from another server to Gigapros because of the superior service and features at a very good price.
If you are with doubts don't even risk your name (in front of your clients eyes) with any other hosting services other than Gigapros. It is real good web host.

Thumbnail of user ignacioh29
Netherlands
1 review
10 helpful votes
  • Send Message
February 13th, 2020

Gigapros is rated at the top of my list for a satisfying experience. It took some research, viewing various places and participating on forums over at least a couple of months, reading various subjects, what staff of various hosts were saying. They have fast servers, my sites are running fast. I am 100% satisfied client and can honestly say this host is trustworthy one.

Thumbnail of user waltert25
Netherlands
1 review
0 helpful votes
  • Send Message
June 23rd, 2016

I highly recommend Gigapros VPS hosting for your technological needs. Setting up with them was a snap. I had my full site online and at 100% steam within 2 hours. Tech support is friendly, helpful, and accurate.
It rates at the top of my list for a satisfying experience.
Now I have faster speed connectivity and everything works like a clock.
Support is good - ticket system works well.
I have been very happy with their courteous, consistent, and FAST customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harm1
Portugal
1 review
0 helpful votes
  • Send Message
July 6th, 2023

Response time is always quick, also on weekends, - the overall time to solve a problem is nice because they don't waste time asking stupid questions. Gigapros pricing is great if you pay 6,12, or 24 months in advance. Network and server uptime is 99.999%. Thanks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marionw34
GB
1 review
0 helpful votes
  • Send Message
April 27th, 2019

I am very happy with Gigapros shared hosting services. For someone like myself who has very limited experience in the technology, I really appreciate the help and service. Uptime is great - 99.98% (stability and professionalism). You will be pleased, guys - choose this web hosting provider.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodrigom25
Singapore
1 review
1 helpful vote
  • Send Message
March 4th, 2014

Gigapros have an awesome reputation for service and uptime, so I decided to give them a try. I've been using their hosting services for more than a half of the year. I like it.
What is so important is you always experience you are not alone dealing with customer or tech support. In minutes through their support ticket system you will always receive the best attention
With out waiting extended periods of time. Their servers are very stable.

Thumbnail of user rickym21
District of Columbia
1 review
0 helpful votes
  • Send Message
January 14th, 2016

The most impressive aspect though has to be customer service. With most companies, you'd be lucky to get a reply that day, whereas with Gigapros I normally hear from them within twenty minutes, and the advice is always helpful. Oh, and even the chat feature is brilliant, for once it's a real person who can actually solve problems on the other end.
They also have exceptional customer service. I had no problems getting everything set up.
I am very impressed by Gigapros service.

Thumbnail of user ronjas
Canada
1 review
0 helpful votes
  • Send Message
February 2nd, 2016

Now I have been living in US for about 5 years and can say that speed connectivity to my web site around the globe is really fast. I like Gigapros the quality of hosting services, I mean their uptime, features, helpful customer support, etc.
I can even text a support and get answers pretty quickly. This web hosting company also provides web development so they can even answer questions about your website.

Thumbnail of user audreyt7
1 review
0 helpful votes
  • Send Message
March 18th, 2016

I don't have anything bad to say about Gigapros VPS hosting service. I have never had such a high level of support from a company before. They have gone above and beyond to assist me with my sites, whenever needed.
They have easy to use interface.
Pricing is a bit higher than some of the cheaper sites, but i'd definitely consider it well priced for what your getting.
Uptime is quite good, my sites are up and running efficiently. I recommend this decent hosting service.

Thumbnail of user garthk4
Missouri
1 review
0 helpful votes
  • Send Message
March 7th, 2016

I am satisfied using Gigapros hosting service. When I contacted them, they offered me the best hosting solution for my site at really cheap rate. I have to give credit to this web host they take their customers first and go extra miles to fix anything for you even if it is caused by your negligence. They just want to keep you happy.
The Support is fantastic... speed of response is second to none! Recommended.

Thumbnail of user ermenegildat
Slovakia
1 review
0 helpful votes
  • Send Message
January 30th, 2014

Trust Gigapros. They've hosted my WordPress blogs for my business for 8 months now and the responsiveness through their customer-service is reason enough to stay with them. Support is excellent, servers are fast, and their pricing is very affordable.
Sure, there are some a bit cheaper providers around, but this one is fully managed, not to mention the hardware quality and godlike uptime. The most cost efficient VPS provider on this planet.

Thumbnail of user maksymw
Florida
1 review
0 helpful votes
  • Send Message
March 29th, 2016

I can point out that Gigapros, inc. support is fine, they have always answered my questions in a timely manner. So far I have been very pleased. I have not noticed any downtime or slow browsing speed. Some of my sites are Drupal, so database speed is important.
Your sites and projects will be in good hands if you choose them. Contact their 24/7 support, tell your requirements and they will find the best hosting fit according to your needs. Good luck!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Website web hosting services built with high security, 99.99% uptime and 24x7 support. Rated #1 best host by over 50,000 clients worldwide!

How do I know I can trust these reviews about GigaPros?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GigaPros?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business