• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user eldong7
Florida
1 review
1 helpful vote
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March 21st, 2019

I've probably experienced only about a couple of hours of downtime total for all the sites I've got running here two hours spread across four years! Great Job, thanks Gigapros team. I had a few problems when I first signed up (not with them, just with mistakes I made) and they were very willing to help me and explain things to me. Recommended!

Thumbnail of user timmyg13
TW
1 review
9 helpful votes
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September 19th, 2019

Really good web hosting provider that goes the extra mile to help their customers. Professional Host! I'd like say Gigapros is great web host. Uptime and reliability are taken as featured features. This host is simply superb. Great pricing, Anybody could afford a website with them. To my knowledge, my site has never been down. I have used their technical support many times. This web host is highly recommended.

Thumbnail of user patrycjaj
Norway
1 review
0 helpful votes
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June 10th, 2014

My VPS is up and running within 24 hours. Gigapros support replies within seconds.
Best of all, my site is noticeably more responsive. The will always go the extra effort, been with them almost 8 months and never regretted it once.
What I want to add is that network and server uptime is quite good.
I like this web host and highly recommend.

Thumbnail of user mamduha
Saudi Arabia
1 review
0 helpful votes
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March 11th, 2015

Gigapros is reasonably priced and offers huge storage and transfer amount.
I am not that knowledgeable about computers or creating a website but found their web builder software easy to use and when I have found myself in difficulties the customer support was very good and dealt with my problems with efficiency and speed.
Even the Security Issue is now under control.
If you have questions about your account you get a response in almost a second.
The Price is more than ok for what you get.

Thumbnail of user tvorb
Luxembourg
1 review
8 helpful votes
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December 16th, 2020

I don't think I'll ever be looking for a new web host. Great host. There is only one place to go for hosting and it is Gigapros web host. I've been tracking my site with internet monitors and haven't had 1 second of downtime since I signed up for it back in June of 2020 and the speeds are incredible. For the price you get an unbelievable amount of disk space and monthly bandwidth. Happy customer! Thanks.

Thumbnail of user hiltonb16
Belgium
1 review
8 helpful votes
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June 3rd, 2020

The team works round the clock and will never show frustration no matter how far you push them. I am not a technical-minded person and they have walked me through everything I've needed to make my hosting experience with them a great experience! I have been dealing with Gigapros for a long time. They manage to provide a good work based on quality. Excellent and friendly staff, network and feature rich hosting packages. It has a nice pricing, and a nice customer support. Just a second when the ticket is responded.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luceh
Canada
1 review
0 helpful votes
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December 15th, 2015

It is a tremendous value (I host several sites, e-commerce and Joomla) and I have always had prompt, satisfactory answers and solutions. The billing process is a little convoluted, but not a big deal - just pay attention to what they are asking you to do.
I'm impressed with Gigapros support team. Always willing to assist me over and over again with even the smallest request. I have not had one day of trouble from this hosting account, and only contact them to help me set up issues with my domain. Very kind, easy to work with, and exceptional service and value.

Thumbnail of user morrisd19
Germany
1 review
1 helpful vote
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October 1st, 2014

I'm Morris from Germany. I have been using Gigapros since March, 2014. They have great customer support. I love the prices.
I want to be able to do reselling with them, but their plan is to high for just starting out. I will go with another host for my reseller needs, and maybe switch to them after I have several customers.
So far, I am extremely impressed with these guys. There is nothing that counts more than decent support and they go beyond the call. I really hope the rest of the support team are like this.

Thumbnail of user ubadahy
Saudi Arabia
1 review
1 helpful vote
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April 9th, 2014

Good value. Highly recommended. Gigapros always meets my expectations in all terms.
I decided to share my experience dealing with them. When I contacted them, they explained me everything in details and offered me a helping hand to setup my web site. What I want to add is that their control panel has a myriad of things you can add to your web site - great deal.
I tell them with confidence that they'll be just as satisfied as I am. Gigapros does everything it promises and more, and that's a rarity these days.
In my opinion they're the best kept secret for quality, reliable hosting.

Thumbnail of user doreenb2
Germany
1 review
0 helpful votes
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April 16th, 2014

I decided to share my experience dealing with Gigapros web host. It happened so that one of my friends recommended me to try them, so I ordered their basic shared hosting plans for $2.99/mo - resources and features fit my needs. I paid via paypal, their support helped me with setup and offered me free website builder with a list of unique templates to choose from - this is a great plus for them.
Well, as for their network and server uptime - superb, my site is up and I am glad.
Besides, I would like to say that my pages load very fast.
I like Gigapros, it is really good web host.

Thumbnail of user sarahk23
Australia
1 review
1 helpful vote
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December 26th, 2013

It happened so that I signed up for Gigapros in May 2013 and it's been an excellent experience. I enjoy the up close and personal approach of the administrators and the support is always fast and accurate. My uptime has been fabulous and I love how much space I have for a relatively low price.
They deliver a genuine focus on problem-solving.
I've tested 100 connections at once with the wordpress website. They paused in 2 minutes, and then they operated normally as if nothing had happened.
Performance is great, up-time too, and the service is phenomenal!

Thumbnail of user bauerf
GB
1 review
2 helpful votes
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February 22nd, 2019

Excellent support. Gigapros hosting service is much appreciated. Pricing is good. I think the people who have posted negative comments and slurs here are ignorant fools. They have not let me down yet - i never have spam problems and I strongly doubt that another company could offer better service for less money.

Thumbnail of user martaz
GB
1 review
0 helpful votes
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August 7th, 2014

I moved all my sites to Gigapros: great pricing, friendly user interface, excellent support and decent uptime.
I've never had a problem with billing and my account gets renewed yearly without problem or additional charges.
Support is usually great, my only complain being that the original average support response time of 14 minutes is now more like 3-4 hours. This is to be expected with the kind of growth they've experienced, however.

The price is attractive.

Thumbnail of user radunb
India
1 review
1 helpful vote
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May 8th, 2014

I have been with Gigapros for about 8 months now and am still extremely pleased with their service. I've ordered VPS. Very stable servers work, amazing support. Their professionalism is evident from the very first time you contact you have with them. The billing people are kind and generous and always answer my questions in a professional manner.
I love the speed of the site, the uptime, the support when needed (few and far between), and the features (the automatic backups are wonderful especially).

I'm staying, because they are good.

Thumbnail of user alexandero6
Switzerland
1 review
0 helpful votes
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December 21st, 2013

I'm pleased to say that Gigapros.com have delivered exactly on their 99.9% uptime promise.
So far, everything has been absolutely amazing. Their VPS systems are fully managed and the help they provide is impeccable.
Very happy so far and my sites are loading much quicker and I am now in control of my server, no limitations and fully managed so if there is anything I would like to experiment with I know I have the help at hand, no more signing up to forums to get a bunch of nonsensical answers or scouring the internet, a simple email away and they will provide all the details I need.
Thanks Gigapros for providing me with professional services!

Thumbnail of user gabriellev1
Kazakhstan
1 review
1 helpful vote
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March 15th, 2016

I needed hosting my new wordpress blog over 9 months ago and one of my friends recommended me to try Gigapros shared hosting. I followed the link he gave me and the price suited my budget, so I ordered their shared hosting plan along with nice free bonuses, like free domain, free templates along with free website builder. Scripts are installed with 1 click - it is very convenient.
When I contact their customer support, they always reply fast and in polite professional manner.
Happy with these guys and can highly recommend gigapros hosting service to others.

Thumbnail of user ericks17
District of Columbia
1 review
2 helpful votes
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November 19th, 2013

I can not express how happy I am with Gigapros services. I don't really enjoy learning about web servers and stuff, however, I have enjoyed getting everything setup, you just need to have a level of patience and explain everything in detail and everything will happen.
They do everything that the big hosting companies I have my other sites with do, only they do it much better.
Their package prices also amazed.
So the extra money has proven to be a very good investment. Gigapros has won my business.

Thumbnail of user rosiea11
Alabama
1 review
0 helpful votes
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January 15th, 2016

Services provided by Gigapros team are above normal, including software provided, and personal customer support. Often a question via email takes a few minutes to be answered. My last provided took days or weeks or never. Although not one of the best providers for cost per megabyte provided, Gigapros reliability and services makes it a good value. It will be interesting to see if the services remain acceptable as the provider grows with it's success.

Thumbnail of user sergeyv2
Ukraine
1 review
0 helpful votes
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September 25th, 2014

Superb support - I maintain 3 sites, all at Gigapros. I tend to place fairly technical support calls. In over 50 support calls (almost never for a problem, almost always for an implementation or coding question) I have never (ever) had worse than 15 min first response, usually with an appropriate resolution. Calls that took longer clearly needed to take longer.
Fantastic host. Very prompt and thorough. I can't imagine being happier with a hosting service.

Thumbnail of user agenorg
Italy
1 review
0 helpful votes
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May 22nd, 2014

If you are in need of a VPS in particular, this is the place to get one. Gigapros value for the money can't be beat.
The setup was fast - I was transferring my test sites within minutes of receiving their instant welcome emails.
Their support is always fast, very succinct, helpful, friendly and straight to the point. Their servers overall are fast and the features are practically endless. When I have encountered errors with scripts I was trying to write or had any problems with a part of their site my tickets were answered within an hour and the responses were helpful.

I don't think I'll ever be looking for a new web host.

Thumbnail of user davidp78
Ohio
1 review
1 helpful vote
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January 3rd, 2014

Well, Gigapros have been an amazing host. Support is quick and extremely helpful. All of my issues and questions were answered within a few minutes at most, and the issues themselves were quickly resolved as well.
Its server is also more stable and reliable than the host I had.
Top notch support, affordable pricing, and I haven't seen a bit of downtime.
They're cheap, bandwidth is plenty and domains unlimited but you get what you pay for!
Gigapros is an extremely proficient company and usually manages to answer support tickets in 10 minutes or less.

Thumbnail of user rostislavz
Florida
1 review
0 helpful votes
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October 8th, 2015

I have been with Gigapros for a while to appreciate their professionalism. The couple of times I had problems, the support staff have was right up there for me to respond, matter resolved within minutes, no fuss. Uptime is unprecedented. In the last four years I’ve probably experienced only about a couple of hours of downtime total for all the sites I’ve got running here – two hours spread across four years! As you can tell, I can’t say enough good things about Gigapros.

Thumbnail of user ronaldc25
Missouri
1 review
0 helpful votes
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September 1st, 2014

Management people are friendly, really can't ask for more. I am glad that I found Gigapros.
Good customer service, great plans for just about anyone, plenty of space and bandwidth... and honest people running the entire show. I've had no problems with up time. I've had only the smallest of minor glitches with the site and support has been extremely fast and responsive.
On top of this, the cost of hosting is relatively cheap (especially with the current exchange rates!)
I highly recommend Gigapros.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emanuelec1
Italy
1 review
1 helpful vote
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August 6th, 2014

My experiences with Gigapros have been 100 percent positive. Finding the new hosting provider was more difficult then getting a new customer. They know how to deal with customers and fix the issues quickly. They are available 24/7 on live chat, email and phone.
They're great. Fantastic even.

They are really the most friendly host company I have ever worked with.

Thumbnail of user simonf20
Italy
1 review
1 helpful vote
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February 14th, 2014

What I want to say is that Gigapros is quite good option for hosting websites and also registering domains.
Uptime has been great and we have not had any problems with our website not email during our 9 months as customers.
Domain management has been very good. We had one problem at renewal, but we were served well by customer support to resolve the issues.
I'm paying half of what I was paying at my other host! I want to add my site is ultra-fast these days and I'm a very happy customer. I'd recommend Gigapros to anyone who's looking for a hosting solution.

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