• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user amym114
New York
1 review
0 helpful votes
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March 4th, 2016

I like my hosting provider. One of my friends recommended me to choose Gigapros 1,5 years ago, so I gave them a try.
As I remember their sales rep offered by a good shared hosting account suitable for my Joomla site. Pricing is really cheap and this is a good plus for this decent host. They offer one-click installer with lots of useful features and scripts.
They also offer free website builder with the help of which I have already created the new good site.
Customer support works 24/7 and always ready to help. I highly recommend this decent US web host.

Thumbnail of user frankf38
California
1 review
0 helpful votes
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January 12th, 2016

Have had great experience with these guys. I've had numerous others in the past, only for them to cause hours of work with every change they made to their systems. Never had a problem with Gigapros, except a server glitch, which they took care of within 40 minutes of my notifying them.

Great prices and package deals, too. If you have a one or two sites you may well have many years of happy service with Gigapros, but if your site is for business look elsewhere.

Thumbnail of user rubyg10
GB
1 review
0 helpful votes
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February 16th, 2015

I find Gigapros to be fantastic. On the few times, that I have had issues, they have responded with lightening speed.
Once you find your way and report your problem, service is GREAT! The technicians reply almost immediately. Even the supervisor responded within a couple hours, when I was told it would take an additional 24 hours.
The tech's are great at helping you resolve your issue and give a quick follow-up to make sure you're ok.
Overall, I am quite satisfied with the service they provide, as well as the customer service and customer support & team.

Thumbnail of user robertf43
Czechia
1 review
1 helpful vote
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December 26th, 2013

I like Gigapros hosting. It is one of the most professional and engaging technical professionals I've dealt with in the past 10 years. I had a couple of questions during the initial setup, I received very quick and informative responses from the staff.
The billing process is a little convoluted, but not a big deal - just pay attention to what they are asking you to do. And for what you get, the prices are fantastic. Lots of companies charge a lot more for a lot less.

Don't look any further just go for Gigapros and you'll be happy.

Thumbnail of user brandons44
California
1 review
0 helpful votes
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June 9th, 2015

I've had a good run dealing with Gigapros web host. This service allows for easy setup of websites and emails, modifications, and monitoring through their control panel user page. Online explanations of features and instructions are clearly written.

The best part is the customers service. I have had several after hours questions and have always had a response within ten minutes, in some cases immediately. After hours customer service even acted on my behalf to modify the account and make setup changes I had requested. Again within minutes! I recommended this decent web host.

Thumbnail of user dominicm17
Canada
1 review
1 helpful vote
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September 18th, 2014

Gigapros is my lifesaver, their support is amazingly helpful and so informative, they have been helping me non stop for a over a year, what i love most about them is their quick sufficient reply that always satisfy me, the server is really fast and i never experienced any down time, the price is really helpful.
The team works round the clock and will never show frustration no matter how far you push them. I am not a technical-minded person and they have walked me through everything I've needed to make my hosting experience with them a great experience!

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Thumbnail of user diasg
GB
1 review
0 helpful votes
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November 17th, 2015

I've been with GigaPros for a year now after a friend of mine recommended them when I was complaining about my webhost. While they are a bit pricier than the host I was coming from, they have more than earned the extra couple of dollars a month.
The service has been great, but the customer service is what sets them apart from hosting companies I've used in the past. I get a response from somebody usually within 5 minutes and they're always willing to help.

Thumbnail of user marcust20
Florida
1 review
1 helpful vote
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April 1st, 2016

They have been fantastic to deal with. I have had customers using other hosts and after pulling my hair out trying to get the basics to work got them to switch over and host through me at Gigapros. There are no hidden traps or fees. Service is excellent and they also have several ways to get customer support, which is also excellent.
My network and server uptime are great - 99.9% - sites are always up.
This web host runs an honest business that treats customers with respect, and this is the most important quality of a web host.

Thumbnail of user joskov
GB
1 review
0 helpful votes
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November 10th, 2014

Finally I've found a good home for my web sites, Gigapros is the best solution for hosting any kind of web sites.
Over the years I have upgraded servers various times and booked additional machines from time to time. Setup was very quick and support helpful. There was only one time where a new account manager refused to give me good service. I complained with the retention department and received a new account manager on the same day.
Server uptime 99.99% and support i rarely use it since i am a webmaster. Highly recommend Gigapros to anyone!

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Thumbnail of user freddyb27
Utah
1 review
8 helpful votes
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January 11th, 2020

For good quality, reliable and fast hosting at a very competitive price level it is hard to better. I had come across Gigapros before (not as a client) and thought that I would at least talk to them. I was impressed from the outset. They have exceeded my expectations time and time again, superfast servers and support.

Thumbnail of user theom40
New York
1 review
0 helpful votes
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March 2nd, 2016

One word describes all - Excellent! (after it you can add words like - sales, price, support, uptime, speed, etc.)
Best thing about Gigapros is the Instant activation ans their tech support. The chat feature enables me to clear all my queries and doubts.
Their installation of Open Source Applications and support is excellent and they set standards for customer support!
Recommended!

Thumbnail of user adamm61
Utah
1 review
1 helpful vote
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January 28th, 2014

Been with Gigapros for 7 months now and they continue to be a great web host. Issues are dealt with quickly and efficiently.
Their technicians were very patient with me and helped me through the process. Just what I needed. Thank you.
So far I have been very pleased. I have not noticed any downtime or slow browsing speed.
I've finally found a good home with Gigapros. It's good cheap hosting.

Thumbnail of user olgab14
Canada
1 review
0 helpful votes
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May 12th, 2015

I started purchasing services of Gigapros 2 years ago and now even 4 of my friends are also getting web hosting services from them, I have never faced any issue, till now they have provided 100% uptime. I am very much satisfied by their customer service, they are available 24/7 and provide instant service whenever required.
And the server cost is way too cheap. And the technical support is just awesome. Its 24/7. Response time is very quick.

Thumbnail of user igajh
Egypt
1 review
0 helpful votes
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March 17th, 2023

It's the best. You can enter a service request in and most of the time it will be answered within minutes. I like Gigapros web host because it provides really fast ssd hosting services. Uptime and support have been excellent - they actually answer their emails, and within a few minutes.

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Thumbnail of user andriuss4
Lithuania
1 review
0 helpful votes
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March 10th, 2022

I am generally very happy with Gigapros web host. I worked for a firm a few years back who used them exclusively, and now I have since moved on and begun using them for my personal and client's sites as well. Tech support guys generally know their stuff as well which is a big bonus for us as most of the technical questions we throw at them have revolved around e-commerce solutions etc.

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Thumbnail of user ulloaf
Spain
1 review
1 helpful vote
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March 31st, 2014

I had been on the exact vps I ordered at Gigapros for almost 6 months but needed to upgrade. Took only 12 hours to get the new server built, took 4 days to migrate to the new server (my site was only down for 90 mins at the end).
Never really had any problems with the server, I run a managed dedicated server with them and speeds have been great. Never had any down times yet.
Support is quick - usually getting responses within an hour.
Gigapros gives good service at an affordable price, with multiple ways to pay, even Paypal, monthly too, and they don't rip you off.

Thumbnail of user azegliop
Spain
1 review
0 helpful votes
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August 10th, 2015

Gigapros provide incredible service. For most of my support requests, I have received a reply in five minutes or less, and they always do a good job with helping my problems(I've had less than 5 problems in 2 years of hosting with them). Their service is also very reliable, as I haven't had any trouble connecting/using my site.
The reliability and support have been flawless. I have not had a single issue. The control panel works very well.
Overall excellent value. I would strongly recommend Gigapros!

Thumbnail of user albertg21
Utah
1 review
0 helpful votes
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November 19th, 2015

I started with GigaPros web about 7 month ago. I have experience as a web designer but my sites had been hosted at academic institutions, this was my first experience with a commercial host. I know just enough to be dangerous, and Gigapros web has been great in both helping me do more and be safe at the same time.
The domain support is excellent. As someone who develops web sites, it's nice to have several "root" directories for development purposes, or to show a functional demo to a client.

Thumbnail of user ganol
France
1 review
0 helpful votes
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September 26th, 2014

I searched around for a long time and could not find a better package than what I found with Gigapros.
It was by far the cheapest. This has been the most positive hosting experience I have ever had.
The customer service is outstanding, the services included is amazing, and the price is unbeatable. I have never incurred any downtime or trouble. They are great! I would recommend them to anyone who needs hosting at a great price, with all add-ons included in that price.

Thumbnail of user chenc8
Germany
1 review
1 helpful vote
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July 15th, 2014

Excellent service from start to continued finish. Always helpful with a very quick response time. Excellent follow up and continued service. I've been with multiple hosting providers and Gigapros have been professional the whole way. I decided to test these guys out with one site and now I brought my other sites.
Then, they transferred files over and make the usual adjustments in website control panel. Installed components worked out of the box.
I highly recommend Gigapros. I am very happy with their service.

Thumbnail of user nacisn
Portugal
1 review
0 helpful votes
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January 20th, 2023

This is a genuine, professional hosting provider that will stick around for years and continue to grow, I'm sure. Highly recommended. Gigapros shared hosting is much faster than the one I had with my previous hosting provider. Everything works like a clock!

Service
Value
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Thumbnail of user allanh60
Florida
1 review
14 helpful votes
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April 1st, 2019

Those that know the importance of customer service will be blown away, like me. Hats off to you guys! Gigapros customer support here is amazing. Im not even a customer yet (will be shortly now) and I still received instant and helpful customer support for all of my questions. I like the features offered by these guys like website builder, templates, all possible CMS installs, free bonuses. Recommended web host.

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Value
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Thumbnail of user sannat
Finland
1 review
0 helpful votes
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June 20th, 2014

I've been using Gigapros business plan for a year now and I don't have any problems so far.
The pricing is good and the uptime is great. Reliable, dependable, and most of all sincere about their business.
They even have a toll-free phone number. They don't pretend to be the most stable service, but they do succeed in their goal: providing value for money with features that many developers appreciate.

Thumbnail of user jonasb32
Austria
1 review
0 helpful votes
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April 26th, 2016

I would recommend Gigapros shared servers to anyone needing a website for personal use or small business.
Everything is very easy to use and they give you many resources for the small price they charge.
==>> Their network and server uptime is really perfect - everything works like a clock!
Their customer service has improved drastically since I started the account. It started out with a ticketing system, moved to email and calls to 24/7 instant messaging support.

Thumbnail of user kustanbekv
Austria
1 review
0 helpful votes
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November 16th, 2015

Well, I have signed up with Gigapros and would like to tell you about the quality of services they provide. Frankly speaking, it was very hard for me to find the best place to host my web site. It was really long period of comparing different web hosting offers and after that I decided to sign up with this company.

As it turns out, I have been using their services for about 4 months and I can honestly say that I have never had any downtime. Server and network uptime are pretty great.

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