• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user danad16
Austria
1 review
1 helpful vote
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May 26th, 2014

My last web-host would sometimes take days to respond to your help ticket. I feel safe and secure with this host.
Gigapros tools provided are great! Uptime is great and I am quite happy with them.
So I would have to recommend them, highly, based on my experience thus far.
I must say Gigapros have been excellent. The reliability and support have been flawless. I have not had a single issue. The control panel works very well.

Thumbnail of user samelb
GB
1 review
0 helpful votes
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June 4th, 2022

I've already used 5 of the largest hosting providers. But I've never seen a hosting provider like Gigapros. I'd highly recommend for a reliable service with an excellent after sales service. Everyone has been very nice and helpful, hosting was setup quickly and response times to tickets have been very fast and responsive.

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Thumbnail of user emelindam
Spain
1 review
0 helpful votes
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September 2nd, 2015

One of my friends recommended me to try Gigapros as he has good web hosting services dealing with them.
I ordered shared hosting at $10/mo and would like to say that they have cloud infrastructure, great plus for them.
They have instant activation that is a good features I must say, they have activated my account and everything works fine.
Customer support works 24/7 and if you have questions, they reply fast and explain everything solving the existing problem.
Uptime is great, my site is always online and available for my visitors.
I like them. And will recommend gigapros hosting to all of my clients and friends.

Thumbnail of user tonyl58
Massachusetts
1 review
0 helpful votes
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June 19th, 2015

Gigapros has been an excellent host. Their customer support is superb. I have never had to wait for more than 30 minutes for an email answer, and even phone support has been quick and effective. Their control panels are easy to use and intuitive, as is their account and billing interface.
They have adjusted their pricing plans over time to keep them competitive and currently are extremely competitive in their pricing.

I've found their support to be good. They respond quickly, know how to fix problems, spend an appropriate amount of time investigating and responding to issues.

Thumbnail of user basiliof
Germany
1 review
0 helpful votes
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April 23rd, 2014

I thought of moving to other hosts but Gigapros service is really good and I'm gonna stay with them for quite sometime.
Good and fast support. Good support knowledge. Their tech support team is really concerned and willing to help.
Wonderful quick efficient professional service.
They offer easy-to-use control panel, great features and easy as heck to setup.
Speed is good, and the price isn't bad at all.

Thumbnail of user susannen
1 review
1 helpful vote
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September 19th, 2015

When I mess up my message board or blog (because I don't know what I'm doing), tech support literally fixes the problems within minutes after I post a ticket. It's such a relief to have my mistakes fixed that quickly when I know people are trying to get onto my sites that I mess up.
Gigapros is great. I got absolutely awesome hosting for a very cheap price.

Thumbnail of user escobarm1
Texas
1 review
0 helpful votes
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October 6th, 2015

I can tell you with 100% honesty you will not find better uptime or service out there. Gigapros is the best host I've ever tried. The best thing is customer support, any question you have will be answered within 10 minutes. Their uptime is fantastic and ability to upgrade and downgrade is a plus.
Bottom line this decent host is rock solid. I recommend Gigapros to my friends and I can assure you that you will not regret giving them a chance to earn your business.

Thumbnail of user edgardam
Ukraine
1 review
0 helpful votes
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August 14th, 2014

Gigapros is dependable, fast, and my experience with their support group has been outstanding every time.
The support is extremely helpful! Since day one when I try to move my magento website from my previous host to this new VPS host, they helped me completely move the website and set it up and running without any additional charges.

Thumbnail of user patrickd26
Texas
1 review
0 helpful votes
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October 17th, 2015

Gigapros is far superior web host - they solve problems and on an extremely timely manner. When I have a problem - their technicians get information which I can give them and determine what the problem is and fix it for me, while in most cases, you are in an IM session. I mostly use IM and when not available I know I can leave a support ticket - they are all over it.
I can't praise this team of support folks enough - they make things look so easy, they have not had any downtime since I have been a customer.

Thumbnail of user matildal1
North Carolina
1 review
0 helpful votes
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January 21st, 2016

I've been with Gigapros since 2014 and they have been amazing, they stay competitive and are always increasing their site space and offerings at to extra cost to me. The best thing is customer support, any question you have will be answered within 10 minutes. Their uptime is fantastic and ability to upgrade and downgrade is a plus,

Overall I highly recommend Gigapros.

Thumbnail of user mikeh2673
California
1 review
0 helpful votes
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April 13th, 2023

It is just a great host, i started using it and it has been great for me. Needless to say, you'll have no such worries with Gigapros web host. Whenever I have had any issues, I've received prompt responses by email. So much so, I've not yet needed to call them (on their Skype)! The admin panel is a breeze to use and their support is second to none. I look forward to many years working with them.

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Thumbnail of user wilberw6
Luxembourg
1 review
0 helpful votes
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July 10th, 2019

For service and support I give Gigapros a 5-stars rate and I highly recommend them. I have been using their shared hosting for some time now and I'm more than impressed with the speed of my websites. The customer service is amazing and they are always helping me. They are also cool for running Joomla sites. When I was asked to create a web page for a friend I went straight to Gigapros and I will continue to both use and recommend them to everyone.

Thumbnail of user jameh12
Florida
1 review
0 helpful votes
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June 8th, 2019

I joined Gigapros a little over a year ago, and from the first minute, they've treated me well. I got set up in under an hour, and downtime has been really scarce, which is incredible. They mean business and they provide excellent service. I love the speed of the site, the uptime, the support when needed, and the features. I am happy with this service.

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Thumbnail of user tristanm23
Spain
1 review
0 helpful votes
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March 3rd, 2015

My previous web hosting service provider was charging me more and also the services provided by them didn't meet my expectations. But when I switched my website hosting service provider to Gigapros, the experience was quite an amazing one. The very few issues we faced with Gigapros was solved quickly through the 24/7 technical support team.

They are very reliable and provide excellent user experience.

Thumbnail of user sofieb
Canada
1 review
0 helpful votes
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June 15th, 2015

Gigapros is quite reliable. Tech support can be slow and sometimes it takes a few iterations to solve an issue.
The control panels always work, everything's up. Good communication and support. I've had a couple of sites hosted here - and the pricing is very very competitive.

Thumbnail of user praveenn2
California
1 review
0 helpful votes
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June 3rd, 2014

Well, Gigapros is very professional, and we intend to keep them for as long as we have our website up and running.
I'm running more than one website on shared server, never had any problem.
Everything is running very well.
They could double their price and I would stay with them. They are that good and you won't be disappointed. I don't think I will ever leave.

Thumbnail of user salvadorh13
1 review
0 helpful votes
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February 18th, 2016

I am fully satisfied dealing with Gigapros web host and running my wordpress blogs with them.
I use their VPS hosting solutions for 13 blogs. Everything works like a clock and I am happy with uptime, speed, availability and useful scripts and of course, customer support help - they are ready 24/7.
Go and compare yourself, with the support and uptime, you really can't go wrong with them. In few words they are professional and really caters to what you need. Recommended!

Thumbnail of user darrickm16
Philippines
1 review
0 helpful votes
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May 27th, 2019

Almost all the time the answers come fast and on target and in a friendly manner. When there's confusion, the guys are still conscientious and solid! I have been doing business on the internet for roughly 5 years and have gone through numerous hosting providers and Gigapros is the one I would recommend. This web host is for people who need a stable webhost with reliability and friendly support.

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Thumbnail of user mscislawg
Poland
1 review
0 helpful votes
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April 7th, 2016

I have recommended Gigapros to all my clients as well as anyone that has been looking for an excellent web host. I am a web systems developer and have uncommon requirements for my hosting needs.
Setup was a breeze and it's been smooth sailing since then. This is what a hosting service is supposed to be.
These folks are very willing to help and don't talk to you like you are an idiot as my last hosting company did. I would definitely recommend Gigapros.

Thumbnail of user jordanm472
Belgium
1 review
0 helpful votes
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January 13th, 2022

They've gained a customer for life! I believe that this web host will meet your needs, dudes. When I contact support the reaction time is awesome and the way these people are willing to work with/for you is amazing. Their claim that their support is the fastest in the world might well be true. Gigapros web hosting is the best. Good host.

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Thumbnail of user senkas
California
1 review
1 helpful vote
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January 11th, 2018
Verified purchase

I don't have anything to complain about Gigapros host. I like that they are also proactive about virus infections if they happen. Even if you are a novice when it comes to maintaining a website, this will not hinder you from being hands on with your own website. It is very easy to navigate the site builder and the servers are fast.

Thumbnail of user geraldm30
Italy
1 review
0 helpful votes
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February 3rd, 2014

I just got started with Gigapros and so far I haven't had to contact tech support. It's easy to use and the customer support is the best I've ever seen. It's almost like walking right up to the owner and asking them for help.
The prices are very fair... The Web-control panel features are excellent... And the support is fantastic.
Highly recommended for anyone looking for a great host if you're on a small budget.

Thumbnail of user christianl32
Virginia
1 review
1 helpful vote
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August 17th, 2015

I agree with all the positive comments here wholeheartedly! I have used GigaPros for more than a year now, and I am an extremely happy customer. The servers are smooth, and they're always on top of things, constantly updating the forums, answering any questions and making sure I'm happy.
Thanks guys, and I'm sure I'll still be a client as long as I have a website.

Thumbnail of user vincentf54
California
1 review
1 helpful vote
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April 3rd, 2019

When I first came to Gigapros business web hosting I was very careful about everything I did. I have had a lot of hosts in my past thats had bad support or died. With Gigapros I now know I came to the right place. It is the best hosting out there HANDS DOWN! Their support team is beyond great and they are also Online 24/7. If you ever need help they wont ask questions they will jump on it right then and there. They stand by there product and they don't rip you off.

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Thumbnail of user adamj35
Germany
1 review
1 helpful vote
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July 8th, 2014

Gigapros is a good web host. They're known to be a little pricier than other providers perhaps, but I switched to them from a lower-priced provider so I could get honest feedback about my site and about my business.
I've only written in to the support staff to talk about upgrading my package, as my site has expanded greatly on their servers. They've handled every ticket quickly, and with the responses you'd want from the very start.

My business has grown as a direct result of the service and support they offer.

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Website web hosting services built with high security, 99.99% uptime and 24x7 support. Rated #1 best host by over 50,000 clients worldwide!

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