• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user johnyg1
1 review
0 helpful votes
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February 10th, 2015

Great support.

I have had very few problems with these guys. A few minor mistakes but they were always dealt with well.
Their control panel system is absolutely fantastic. It is all redesigned CPanel functions in their own simplistic interface. They have reduced all the Webmail clients down to a single perfect client... a really professional job.
Gigapros gets a 9 out of 10 from me. Impeccable support, yes on weekends too, fast servers and very well priced.

Thumbnail of user elenik1
GB
1 review
0 helpful votes
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March 13th, 2015

I am a customer in Gigapros since 2014 and I can say that they rocks!

The one-button installation of things like Wordpress, Joomla, Moodle etc. is brilliant for people like me who have limited skills, but know what they want. I had one problem a few months ago that was something to do with a database error on their servers, and it was fixed within hours, and courteously.
They are very good value for money, in my view.

Thumbnail of user jewelw3
California
1 review
1 helpful vote
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November 17th, 2014

Well, after few months with Gigapros i can say servers are great, and very reliable.
They helped me with setup and offer responsive ongoing support.
Just tonight i experienced small downtime, and they responses for technical support was instant. They solved everything.
I would recommend Gigapros to others any day and say just be patient with billing and sales, while technical support, the one that really counts for now they showed to be more then fast – instant.

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Thumbnail of user yerutir
Canada
1 review
0 helpful votes
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January 20th, 2016

Just read Gigapros TOS before signing up and check out the forums for discount codes. They give you features for which you can get familiar with in time when your ready to get serious. Very good host. Their hosting space is by far the best out there beating its competitors noticeably. So far, support has been good and they've gotten back to me within half a day.
Support - excellent - live help and I have always been happy at the end.

Thumbnail of user jamiee11
Germany
1 review
0 helpful votes
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July 14th, 2014

You can trust Gigapros, their hosting is superb. No matter what time of the day (and night): almost always there's the "We're online - chat with us now" button. And their response is quick and always helping, even at 2am in the morning. I really wonder if they ever sleep.
I am using a ton of the space provided to me. Great prices and great throughput. Easy admin tools. Haven't had any reliability issues. I have launched several sites there in the last few days and all is well.

Thumbnail of user millal
Arizona
1 review
0 helpful votes
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February 19th, 2015

Apart low pricing policies of Gigapros, fastness of the servers and the service practically up 24/7/365, i would like to remark professionalism, friendly way and the fastly solving of problems/deals (2/3 minutes) from their support staff.
They really make every possible effort.
They are already set up and ready for Joomla and similar applications, and the customer support has always been prompt and helpful. We have not noticed any downtime or email issues and they are always sending message about new and upgraded features they add to the standard packages.

Highly recommended for anyone who wants an inexpensive, easy to user hosting provider.

Thumbnail of user garrym30
Canada
1 review
0 helpful votes
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December 4th, 2015

I can't possibly rave about them more. I've always been frustrated by hosting in the past. Not with Gigapros. They've helped me more than I even thought I needed it and installing apps on my page is as simple as clicking a button in their awesome admin page.
I am happy with the customer service and am also happy with the control panel. Uptime has been great - 99.9% guaranteed.
Good support information including knowledgebase and regularly updated system status. Got SSL certificate and IP address from them at minimal cost.

The best hosting company I've ever experienced by a long way.

Thumbnail of user enricoc2
AE
1 review
0 helpful votes
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September 30th, 2016

Gigapros is great. I got absolutely awesome hosting for a very cheap price.
I signed up, which was pretty straight forward. Then came the time to test their system by trying to upload a couple of pages. This decent host also offers excellent value for money with lost of great features for what I consider a very reasonable price.
My site has never encountered slow-down nor has it ever been offline without explanation...

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Thumbnail of user robertp86
India
1 review
1 helpful vote
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December 8th, 2014

I can express the point that Gigapros.com follow ONE simple rule: You get what you pay for. No excuses, no gimmicks, no lies.
They have instant activation time guarantee - I like this. The support ticket system has been excellent with outstanding response times with clear intelligent answers.
The also offer free ssl certificate within their shared hosting plans. You will get free domain name.
My site is up, speed is ok, visitors of my site is happy with upload of the pages. Good webmaster tools.
Price is reliable. I can tell honestly that i am very happy to work with gigapros and i highly recommend this web host.

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Thumbnail of user jank21
Norway
1 review
0 helpful votes
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December 20th, 2013

I went through five different hosts before finding Gigapros. For me Gigapros have extremely fast network.
The features are top notch and have been unmatched by almost all the hosts I have ever seen.
This web host, besides a robust infrastructure, has an exceptional support. They've handled every ticket quickly, and with the responses you'd want from the very start.
The prices are higher but they do not oversell and you get what you pay for.
Everything is simply amazing and has remained consistently so.

Thumbnail of user jb76
Oregon
1 review
1 helpful vote
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December 12th, 2013

Speed of this VPS is remarkable, especially when considering the base price - which is about as low as a VPS gets.
Gigapros is really good host I must say. I've had support tickets answered promptly at all hours of the night.
I actually enjoy getting their newsletter every month - they're hilarious, in a moderately-amusing way.
As long as they stick to their guns on not overselling their servers, I don't think I'll ever be looking for a new web host.
I definitely would recommend them to any friends of mine.

Thumbnail of user lindseyd14
Germany
1 review
0 helpful votes
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September 7th, 2015

I have been searching for a host at least for 1 week and one of my partners suggested me to look at Gigapros facebook page as we correspond in FB. I followed the link to their homepage and found out that they had really good web hosting plans. Pricing looks reasonable enough to make an order. Their control panels are easy to use and intuitive, as is their account and billing interface.

All in all, you will make right decision to choose their hosting deals, so, I believe they will meet your expectations on the most favorable terms.

Thumbnail of user joshuab72
Netherlands
1 review
0 helpful votes
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June 17th, 2015

Recently moved to Gigapros after a nightmarish debacle with another hoster. Support has always been good (ie they actually read and answer the questions you ask), and they understand the technology.

Fantastic pricing too. As a professional. Net developer I know a lot of other developers and clients, asking about good hosting companies, so Gigapros will benefit as word spreads for going the extra yard.
Sites are always up and run as fast. No issues with viruses or hackers. 5 out of 5 stars.

Thumbnail of user karinl2
Germany
1 review
1 helpful vote
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March 21st, 2014

Very dependable, creative, and does an all around great job! Gigapros is the host you can rely on in any situation.
What really make it a good company is that the tech support and the personal relationship developes each year. When speaking on the phone to a Gigapros rep., it's a comfortable conversation.
The control panel works very well.
They have hosted several websites for me and I have no complaints. The only thing I wish they had was multiple domains on one account - that would save me some money.
Recommended!

Thumbnail of user jamesp133
California
1 review
0 helpful votes
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January 27th, 2015

I like gigapros.com hosting. They have been a pleasure to work with. The customer support and knowledgebase is outstanding.
It places high value on customer support and it shows. They've always had excellent support. Top of the line. Their features can't be beat (basically, you can do anything you'd ever need to do).
Their pricing is also extremely fair, especially when considering their reliability.
They're servers are reliable and fast for their 'shared' hosting classification (dedicated/virtual would be a lot faster), and overall everything works great.

Thumbnail of user mariamr
Australia
1 review
0 helpful votes
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June 1st, 2014

I've tried many web hosts I can say that Gigapros provides professional hosting services.
I was really surprised to see a great list of useful features for running any kind of web sites.
Pricing looks reasonable. I had to create a subsequent ticket for an outgoing issue, which ended up being a port that needed enabled on my firewall. That issue took a little longer to find and resolve, but the Gigapros support team was knowledgeable, extremely quick to respond.
My sites where all transferred free and everything went smooth.

Thumbnail of user saront
Germany
1 review
1 helpful vote
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January 20th, 2014

What I want to say is that Gigapros customer support is very good. Always willing to assist me over and over again with even the smallest request.
Their control panels are easy to use and intuitive, as is their account and billing interface.
Everything is great and I could not be happier with my hosting selection.
Service is stellar, pricing is reasonable, flexibility is unbelievable.

Thumbnail of user ericm173
Germany
1 review
0 helpful votes
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March 13th, 2017

Gigapros is a great deal for my personal webexperience in their shared hosting package. After contacting them I got a quick reply that was not automated, but an actual person answering. Throughout the questions I fired at them, always a quick, personalized, effective, useful, cooperative response.

Thumbnail of user trumank13
GB
1 review
0 helpful votes
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May 24th, 2019

I don't have anything to complain about Gigapros web host. I like that they are also proactive about virus infections if they happen. They don't let your whole server get hacked like other economy hosts. Very happy with pricing as well.

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Thumbnail of user maond
GB
1 review
2 helpful votes
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February 11th, 2019

Well, it is an excellent Hosting provider, they willing to help their customers, you can always rely on them, we been with them for almost six months, the services has been great, we will strongly recommend them to anybody. When you have found a right host you try to be with it as long as possible. And Gigapros is such a host. They are worth having a deal with.

Thumbnail of user vigaranom
Italy
1 review
0 helpful votes
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June 18th, 2014

There are truly no words what their support team have done and meant to my business and my passion and dedication to my company. I had a couple of questions during the initial setup, I received very quick and informative responses from the staff at Gigapros.
They are customer oriented people and also they know what they do technical wise.

I rate them 100% in their support and everything.

Thumbnail of user vasuh
Viet Nam
1 review
2 helpful votes
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May 19th, 2014

Their control panels are easy to use and intuitive as well as Gigapros account and billing interface. I am very satisfied with this service and will recommend it to anyone. I have an issue in one small area Technical Support almost impossible to get them on the phone and the live chat service is really a hit or miss you never really know when they will be available.
They even have nice scripting extras and spamassassin.
Great features. Their prices are great but not the cheapest. I highly recommend these guys!

Thumbnail of user jasonf55
Indiana
1 review
0 helpful votes
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January 25th, 2016

I've had outages, but nothing too long. I was down for over an hour once, but Gigapros team kept me informed about what was going on. The price is right for personal and small business needs and the customer service representatives are helpful.
They are no longer very cheap, recommended!

Thumbnail of user hobiek
California
1 review
0 helpful votes
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March 22nd, 2016

The incredible customer support is what keeps me with Gigapros. When I was looking for a VPS, theirs seemed right up my alley. I've enjoyed their service and their unrivaled transparency. When things go wrong, they explain what's happening and what they're doing to fix it and prevent it in future.
Very happy so far and my sites are loading much quicker and I am now in control of my server, no limitations and fully managed so if there is anything I would like to experiment with I know I have the help at hand.
I also like their features. Recommend Gigapros as I am pleased running my sites with them.

Thumbnail of user nortl
Florida
1 review
2 helpful votes
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February 19th, 2019

Fully satisfied using Gigapros shared hosting service (no overselling). If you are not the least knowledgeable person in the world about web hosting and do need to call support at least one in a daily basis then Gigapros is really the host company for you. I am a an experienced web user and have tried literally dozens of web companies before but none with such high standards.

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