• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user shihaba
Netherlands
1 review
0 helpful votes
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March 6th, 2015

It was not so easy to find the right web host for hosting my wordpress blog as there are tons of web hosts out there in the hosting services market. I have read some reviews about Gigapros hosting service and decided to give them a try. When I contacted them, their trained support was responsive and offered me a good fit for my demands. Pricing is very cheap I must say. Everything works due to their server uptime... I also like the features they offer: one click installer, website builder, free domain, etc.
I like my web host (gigapros) and would not hesitate to recommend them to other webmasters.

Thumbnail of user tabassuma
Jordan
1 review
2 helpful votes
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December 5th, 2013

I'd like to say that I like my web host very much.
Gigapros support team is responsive as always - this what I like the best about them.
The control panel interface is fairly intuitive and it's easy to manage most things through their web interface.
Site uploaded and mail lists set up without a hitch - and any technical query dealt with immediately. Highly recommended.

Thumbnail of user jann78
Singapore
1 review
0 helpful votes
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September 10th, 2014

Gigapros may cost more then other hosting providers but you are paying for their quality and the peace of mind that comes with your website remaining with the best uptime possible. If you want to sleep good at night, have your site hosted with Gigapros, believe me, you will not regret it.
CPanel is easy to use and site easy to navigate and as yet, I did not use support other than when I transferred DNS from my old host.
All in all no complaints or problems, super fast and best host!

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Thumbnail of user lucv2
Sweden
1 review
0 helpful votes
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September 4th, 2014

Great host, haven't had any problems so far. I like Giga Pros support, where you can talk to their support team on msn, but they aren't on 24/7 which would be better. I also like that you can host unlimited sites from the one account.
The features are very complete for the price of the package. Set up was smooth, plenty of tools, no problems at all.
Support is very responsive, site management console is concise and simple.

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Thumbnail of user eerok
Canada
1 review
0 helpful votes
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October 7th, 2014

I have been with gigapros for a while now and have to say thier reliability is great... and thier cloud package is awesome. I used to pay $65/mth for 25 GB SSD HD, 250 gbs of bandwidth. The techs contact me checking to see if I have any issues just to be on the safe side.
It is very easy to use and the customer support is fantastic. They are quick and very friendly.
Excellent pricing for a lot of room and features, nice control panel with a load of features.

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Thumbnail of user vladimira3
Germany
1 review
0 helpful votes
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September 23rd, 2014

Great support. Never had to wait more than 90 minutes for help. Gigapros uptime is great.
I feel their prices are a little on the high side compared to what bandwidth you get. However their support is really worth it for me. They help with things like Htacess files, and almost any web admin question you have. Its really worth the extra money just for that.
Easy access to my data and mail, and the fastest, most reliable customer service in the industry.

Thumbnail of user frederichm
1 review
0 helpful votes
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February 3rd, 2016

I am absolutely impressed dealing with Gigapros hosting. Your sites with be in good hands if you choose their - I like the work they do for my sites.
Lots of features for a reasonable price, including unusual ones like clustered (redundant) servers and storage for offsite backups. No silly limits. Simple and effective anti-spam system and webmail.

Thumbnail of user teuvop
Finland
1 review
17 helpful votes
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March 17th, 2016

One of my friends recommended me to get VPS from Gigapros as my project was growing and I needed more amount of space & bandwidth. I decided to read some reviews about them and recognized that they did their job qualified.
I paid via paypal and they activated my VPS account within 20 minutes. Sites uploaded and mail lists set up without a hitch. Their team of professionals was also helpful with setup. Can also add they reply to my messages within a few minutes and helping me get up and running.

Must say that everything works like a clock. My websites are always online and my visitors & I are happy with the speed connectivity.
Hope my review will be useful for you, guys, when choosing a reliable host.

Thumbnail of user jakew23
GB
1 review
0 helpful votes
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December 16th, 2013

They are feature rich and answer trouble tickets usually within 30 minutes to an hour.
You can rely on Gigapros, your sites will be in good hands. Their SSH access is a very nice added bonus and allows you to use your hosting as a place to run perl and ruby scripts. Their support team is very good.
My uptime has been fabulous and I love how much space I have for a relatively low price.
They have easy to use admin section and one click installs.
Nothing to worry about, they are professional.

Thumbnail of user afrodillea
Canada
1 review
0 helpful votes
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February 18th, 2016

I'd like to say that choosing a web host was not so easy for me. I have already tried 3 web hosts and finally found Gigapros - all of their work is based on quality. I like their free bonuses, useful scripts and website builder which is really useful and easy to use. Pricing is reasonable, you will get what you pay for.
It will be a good idea to for newbies to contact their sales rep and ask for any current specials and promos.
I would highly recommend their hosting services for those looking for professional hosting service along with 24/7 customer support care.

Thumbnail of user christellel
Poland
1 review
0 helpful votes
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November 13th, 2015

A great change when I was in a bind because my previous provider kept going down. GigaPros helped me get things up and running QUICK, and I had most of my email and websites transferred over to their reseller account package in less than an afternoon (10+ sites total).
I would recommend this host to anyone looking for reliable, bargain based host that are simply the best.

Thumbnail of user conniep18
New Jersey
1 review
0 helpful votes
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September 16th, 2014

Really good hosting company that goes the extra mile to help their customers. Gigapros support team alway so helpful and resolves issues as soon as they are given. They are honest about any issues arising and explain why issues happen.
They're consistently innovating, adding new technology to their hosting, adding new staff with knowledge I can't even comprehend, all while staying "human". Their Twitter support guys are always there to make your day better.
Solid hosting services so far, keep it up!

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Thumbnail of user kimberlym25
Wisconsin
1 review
0 helpful votes
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April 2nd, 2014

Gigapros is reliable. I went on the recommendation of a friend and now dedicated server with them and thanks to their pricing and support. Their server setup is also epic, their custom servers can take up to 7 days, which is short for a technical department that makes dozens of them a day.
Their network is brilliant, I've not noticed any downtime or connection problems, when pinging the server it's less than 50MS, which Is brilliant due to my poor home internet connection. My server hardware has so far been functioning very well.
I'd recommend Gigapros to anyone looking for a budget dedicated server located in USA.

Thumbnail of user sebastiang9
GB
1 review
0 helpful votes
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April 20th, 2015

Gigapros provides a fabulous website hosting service! Gigapros has made it possible for me to run our two websites- one for myself as an artist and the other for my partner who is a musician without having to know a thing about how the world wide web actually works!
I just submitted my first ticket about a question I couldn't find in the knowledge base. I received a very satisfactory answer within 5 minutes!

Thumbnail of user dorisv3
New York
1 review
0 helpful votes
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January 29th, 2016

According to my experience I would highly recommend this decent web host to other webmasters.
I could not be more pleased with Gigapros service than I am. As a former customer service manager for a large company I have no hesitation in recommending this web host to all who want a risk free, trouble free. This is a straight-forward, easy to use service host. Tech support is quick and reliable.

Their prices are reasonable. I can only speak for the first 48 hours, but thus far, I'm glad I switched.
I give Gigapros 4 stars.

Thumbnail of user robledog
Sweden
1 review
1 helpful vote
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July 10th, 2014

I've been with Gigapros for about 8 months. I couldn't be more pleased. Have had no issues. My sites where all transferred free and everything went smooth.
They're known to be a little pricier than other providers perhaps, but I switched to them from a lower-priced provider so I could get honest feedback about my site and about my business.
Support calls are answered quickly and support techs even have a sense of humor.

Thumbnail of user matsr9
Austria
1 review
0 helpful votes
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August 29th, 2014

I have used many hosts over the past 10 years, but Gigapros who I have used for the past 9 months has proven the best by far. Their customer support is beyond excellent. They know what they are doing.
I would recommend these guys to anyone, either starting out webhosting or for more experienced webmasters.
They make the extra effort to be helpful. Very good price, great service.

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Thumbnail of user dorotheec
Canada
1 review
0 helpful votes
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August 8th, 2014

I started with Gigapros small package. The service was great. My rep then upgraded me for free and assisted me with moving from VPS to my own server. I have grown from 1 website to 30 and still have clients on the way. They have assisted me with even learning how to maintain my own server.
With numerous websites hosted, I have had no down time to speak of and if I have any questions or need extra support they are always super quick to respond. Highly recommend.

Thumbnail of user timothya120
California
1 review
15 helpful votes
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March 14th, 2020

I am quite satisfied with Gigapros web hosting service: I had no downtime, very few reasons to contact support, and the site was always working fast. Their knowledge base has enough information for someone like myself to get to grips with things, while their customer service is so good at times I almost feel spoilt, having always been fast in response and informative with problems being resolved in a short time. HIGHLY recommended!

Thumbnail of user qutba
GB
1 review
0 helpful votes
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December 24th, 2013

I have been using Gigapros since May 2013 and must say that their services are superb.
The availability of both live online support and phone support is fine. They are the most professional and engaging technical professionals I've dealt with in the past 10 years. They go above and beyond the call of duty, something that is rare in today's business climate.
As far as the up-time. It is very good. I have monitoring software for keeping up-time statistics and so far the up-time is unparralled.
Overall, I absolutely thrilled to be hosting with them! Why choose a different host? All you need is Gigapros!

Thumbnail of user jeffreyl309
GB
1 review
2 helpful votes
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February 9th, 2019

Gigapros is a great hosting provider that provides excellent hosting packages. They have fantastic uptime! It is a steal to get hosting this cheap, with such great features, in a great datacenter. I believe their strengths are: - good pricing (for space/bandwidth) - quick response from support staff - fairly full featured. Highly recommend this decent web host.

Thumbnail of user gailh236
Brazil
1 review
9 helpful votes
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December 11th, 2019

I have been a Gigapros customer for over three months now, there attention to detail, great customer service & excellent pricing make them the only choice for my web hosting needs, I would recommend them to anyone.

Thumbnail of user jirinab
Switzerland
1 review
0 helpful votes
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July 18th, 2014

I signed up for Gigapros because they offer cheap hosting service with a good admin tool and 24/7 support.
Their support staff is extremely helpful and I have not experienced any noticeable downtime in the past year.
I've never had a problem with billing and my account gets renewed yearly without problem or additional charges.
The price is attractive. They even have nice scripting extras and spamassassin.

So overall, the hosting has been good. Recommended!

Thumbnail of user marthag10
India
1 review
1 helpful vote
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March 17th, 2014

Gigapros is my lifesaver, their support is amazingly helpful and so informative, they have been helping me non stop for a over 8 months, what i love most about them is their quick sufficient reply that always satisfy me.
Support is quick and knowledgeable, and everything seems to work nearly all the time.
I should also mention that the price is really cheap for web hosting plans and I am also really happy with the availability of the features that I can simply install from cPanel control panel.

I'd advise everybody to use their services.

Thumbnail of user cammilec
Canada
1 review
0 helpful votes
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December 23rd, 2013

Gigapros is a very good hosting company so far. They have excellent support, and prices are good. There is always a very intelligent person on the other end of live chat who takes care of your needs immediately. Sites are always up and run as fast.
Easy to set up, paypal payments means that from the US my payments are easily done, and any isues we've come up with have been solved through the online support chat by people who are always helpful and polite.
Well done guys. Other hosting companies could learn a bit from you guys on pricing, technology and excellent customer service.

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