• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user traviss103
Luxembourg
1 review
0 helpful votes
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April 29th, 2019

The connection page speed is very good, no problems at all. I am happy getting my site back online in a fully functional capacity, my dealings with Gigapros have been top notch, and I have been very pleased with fast, personable, and affordable service. I submitted an actual problem I was having with the other company as a hypothetical, and asked what their response would be. They graciously replied, and provided the answer I knew was the correct one.

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Thumbnail of user erickd18
California
1 review
1 helpful vote
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August 1st, 2018
Verified purchase

I've known Gigapros for a number of years, they have always shown dedication to their internet work and their clients. When they put the idea of a hosting service to me I agreed it was a good idea. I'm very pleased to see that it is bearing fruit, I have my travel blog hosted by Gigapros, what impressed me more that anything else is their willingness to help a client with the set-up and the general customer care that is offered.

I can highly recommend Gigapros, their rates are reasonable and they offer a first class service.

Thumbnail of user erikv17
GB
1 review
8 helpful votes
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July 19th, 2017
Verified purchase

I can say there are lots of web hosts out there in the hosting services market. I have heard that those sites who say 'TOP 10 web hosting providers to deal with' are not so reliable in terms of supporting their customers because of the big number of clients and they have no time to solve the troubles they face.
One of my friends recommended Gigapros VPS hosting to transfer some of my web sites to US.
I paid via paypal, setup was fast. Moreover, their customer support helped me with migration - I am very thankful for that. Pricing is suitable for my budget (I have so many useful features and free staff).
Recommend this nice hosting. Gigapros is the best one!

Thumbnail of user rostislavs
Netherlands
1 review
0 helpful votes
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April 18th, 2016

Gigapros service is fast and always very helpful. The best part is my site is faster than it has ever been.

I am particularly impressed with the support services who answered me within a few minutes and did everything possible to help me. Great value for money and the support when you need it is readily available in a friendly, patient manner.
If you are looking for reliable, fast and secure services the solution is Gigapros.
Hope this info will help your decision.

Thumbnail of user januszo
Netherlands
1 review
0 helpful votes
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June 20th, 2016

I am so happy that I chose Gigapros hosting for my wordpress site 8 months ago.
Setup was fast and their tech support have helped me with transferring my files to their shared hosting account.
They offer 24/7 helpful online support via Live chat and also Skype - it is very convenient.
Pricing is cheaper than I was paying to my previous host. Also discounts saved much money for me.
I like Gigapros hosting services and can highly recommend to others. Thanks.

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Thumbnail of user danielas6
Missouri
1 review
0 helpful votes
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January 11th, 2015

Gigapros claims to be a top notch drupal host - i can say that it's true. Their features impressed me a lot when I started hosting one of my web sites. I have been with them for more than three months and have had very few problems, and the problems I have had have been put right really fast, sometimes in less than 5 minutes.
The tutorials are helpful. It's a great service.
It's a good sense to be supported and discuss with someone else far away on the other side of the internet.
I'll transfer some of my other web sites as well to this decent web host.

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Thumbnail of user riverw
Netherlands
1 review
0 helpful votes
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July 8th, 2014

When i was a web developer reliable host were rare. Some where good but they would disappear and with others communication seemed to be dirty word. Gigapros impressed me a lot.
It offers me the best service and pricing are acceptable. Any problems that I have encountered, the support team worked fast to solve it. There is a good communication between users and host team. Highly recommended.

Thumbnail of user randyh19
Germany
1 review
1 helpful vote
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January 17th, 2014

I can't believe it, I finally found a GREAT host! It is called Gigapros!
Their support is TOP, their support guy added me on Skype so he could help me better and answer my questions. Their server setup is ok, their custom servers can take up to 7 days, which is short for a technical department that makes dozens of them a day.

If you are in need of a reliable host in particular, Gigapros is the place to get one. The value for the money can't be beat.

Thumbnail of user elsak
Latvia
1 review
1 helpful vote
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January 6th, 2014

I'd like to say that Gigapros are the most professional and engaging technical professionals I've dealt with in the past 10 years. I had a couple of questions during the initial setup, I received very quick and informative responses from the staff at Gigapros. I am very happy with the performance of my sites there.
Leaving that apart, things have been great so far - it was easy to setup the site, transfer the files/sql data and so I'm giving it a 5 throughout.

Thumbnail of user melvins58
California
1 review
8 helpful votes
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October 27th, 2019

I'm satisfied using their hosting service. Setup was within a few minutes of ordering. Excellent uptime, very responsive support and most importantly - great speed. If you are considering buying hosting and you are looking for the best for your money definitely go with Gigapros - a reliable web hosting provider.

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Thumbnail of user giovannac2
Canada
1 review
1 helpful vote
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November 26th, 2014

There is no doubt that Gigapros is the way to go, I have had hosting with them for over 8 months now and my site has only been down one time. Support is readily available and always leads to a correct answer. This web host is the best in the biz.
For a shared hosting account, they have great features and service. The technical support is limited to extremely basic and simplistic questions. If you need to ask any questions out of ordinary you're on your own.

They have great prices and understand the importance of reliable web hosting. I recommend Gigapros, inc to everyone in need of a website.

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Thumbnail of user rolandoa52
Italy
1 review
0 helpful votes
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August 9th, 2023

Staff has always been very helpful and responsive. The service is good value and we do get a good level of business from the site. We have recommended other businesses to host with Gigapros server hosting. Thanks to the team for all their help. Regards.

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Thumbnail of user adalgisiot
Netherlands
1 review
0 helpful votes
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January 14th, 2015

Uptime is great and the support team are amazing, they go beyond what is expected to help you. Could not have asked for a better hosting company in my opinion! Will be with Gigapros for a long time. Excellent value hosting packages and a service that I cannot fault, plus a sense of humour.
Tickets are usually answered with 10 minutes of submission and their support staff is extremely obliging.

Excellent value for money.

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Thumbnail of user luuc
China
1 review
0 helpful votes
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April 25th, 2014

Whatever I need, whenever I need it, I have absolute confidence Gigapros will take care of it for me. That is how good their customer service is. I have been with this web host for over seven months now and have had no problems with my site whatsoever. Support service is superb, it is an extremely proficient company and usually manages to answer support tickets in 10 minutes or less.
They do automatic weekly backups. One more plus is that they have Backup Battery Bay + Generator.
I'm VERY happy at how fast my sites load now. You can trust Gigapros guys without any doubt.

Thumbnail of user nicolasr12
GB
1 review
1 helpful vote
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October 1st, 2015

Looks like Gigapros is one of tbe best hosts in terms of hosting wordpress, e-commerce and Joomla web sites.
They offer nice features, tools, scripts for running sites and stay focused on business. Everything is running ok.
I would like to mention that their customer support works 24/7 and ready to help in any situation. I like the work they do for me. Network uptime is great - their promise 99.9% uptime is true. I will recommend this web host to my friends and colleagues. Thanks to gigapros team, your work is amazing.

Thumbnail of user juanm52
Switzerland
1 review
0 helpful votes
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September 14th, 2015

I have really nice hosting experience dealing with Gigapros. I had a few problems when I first signed up (not with them, just with mistakes I made) and they were very willing to help me and explain things to me. I just hope that they don't get so overwhelmed with new customers due to their current customer's satisfaction that their customer support and uptime starts lacking! Crossing my fingers! But so far, everything has been great. Thanks guys!

Thumbnail of user gerardow8
Netherlands
1 review
0 helpful votes
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May 16th, 2016

So far they have been excellent.
I've had to contact support a few times and on all occasions my questions was answered very promptly.
Hope everything keeps going the same way and I do not have problems like what I've had with some other hosts.
I have been with Gigapros for the last 7 months and everything works really good. Recommended.

Thumbnail of user andrewk55
GB
1 review
1 helpful vote
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August 20th, 2015

I started with Gigapros about two years ago. They were quite friendly and helpful in getting my website transferred over to them. I have had some technical question and I have always received answers promptly. Their support staff is US-based which is a help as far as I'm concerned.
They always, always bend over backwards to help any way they can, and that includes in the middle of the night, when other providers put their dummies on staff.

Thumbnail of user allyrianef
GB
1 review
0 helpful votes
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September 7th, 2016

I can point out that it was very hard for me to choose VPS hosting provider.

Found Gigapros and decided to give them a try. 100% sure that I made good decision.

My site is always up and running. When I update my site, changes are immediately noticeable. The VPS control panel is simple and clear and works just fine.

Gigapros offer a choice of the most common hosting control panels and even installs them for you. I chose a free one, it's well-organized and user-friendly and easy to navigate.

Thumbnail of user eziol
Italy
1 review
0 helpful votes
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May 29th, 2014

No problems whatsoever, although admittedly I have only been with them Gigapros 8 months.
Great prices, and you get a free trial which I believe to be essential when moving to a new host.
The site has only been down a very minimal time over the last 8 months, it loads fast and the service is impeccable.
They are great! I would recommend them to anyone who needs hosting at a great price, with all add-ons included in that price.

Thumbnail of user nicephorusp
RU
1 review
0 helpful votes
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November 21st, 2014

Gigapros.com are simply the best at what they do. No doubt. The downtime is absolutely microscopic when there is a problem.
For all that you get with their hosting, the price you pay is well worth it. For shared hosting, the support alone is worth what you would pay. With everything else you receive, Gigapros is beyond worth buying.
Control panels are amazing, the system is very solid altogether.
Knowledge Base - you've gotta use it to understand. 90% of my questions answered in a simple, accessible google like environment. It's beautiful.

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Thumbnail of user nielsn5
Netherlands
1 review
0 helpful votes
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April 13th, 2016

I have hosted there 4 my websites with Gigapros web host. Their VPS hosting is quite good and stable.
Hosting reliability is perfect and if there any issues support team are going to help very fast.
So far I have been very pleased. I especially love their support. They're easy, friendly and they seem to really care about their clients. They work even at midnight - 24/7 is true.
If you have a problem, they will be there to help you.
I highly recommend Gigapros Hosting. I plan on being with them a long time.

Thumbnail of user abelardof
Italy
1 review
0 helpful votes
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June 19th, 2017

I wanna say that my hosting experience with Gigapros web host has been great.
It is professional wordpress-friendly web hosting provider. Uptime has been perfect - sites are always up. The price is outstanding for the features provided, nice control panel with a load of features.
Easy to understand website.
I can't say enough good about these guys.
It just isn't possible. I just totally love them!

Thumbnail of user ignaciok11
Florida
1 review
0 helpful votes
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April 23rd, 2019

I have been with Gigapros business hosting for 5 months and have nothing but good things to say about the operation. The staff are always class acts to deal with, and as the company grew, so did the service. It would be incredibly hard to convince me to switch to someone else at this point. A great web hosting provider with fast servers in the Usa!

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Thumbnail of user donnellk1
Florida
1 review
1 helpful vote
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February 25th, 2019

I have used Gigapros for about 4 months now for my personal website, and it has been great. My say: Stick with gigapros web hosting provider. Their pricing looks reasonable, you pay $10/mo for so many useful features and unique tools... This host is cheap, fast and has great customer service. If I have a problem, they respond quickly and are friendly whilst providing their service.

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