• GigaPros

GigaPros

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Overview

GigaPros has a rating of 4.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GigaPros most frequently mention web host, customer support, and control panel. GigaPros ranks 7th among Web Hosting sites.

  • Service
    127
  • Value
    127
  • Shipping
    88
  • Returns
    102
  • Quality
    127
Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
How would you rate GigaPros?
Top Positive Review

“Prompt, patient and helpful.”

Gason P.
6/22/24

Transferred a domain and asp.net website with an internal WordPress blog and a branded short name domain to Gigapros US VPS hosting provider. As a non-tech administrator, I found their service and support prompt, patient and helpful. I have never had one problem, there has been no downtime and every time I have a question it is answered quickly in most cases over Skype right away. Thanks.

Top Critical Review

“Deceptive Advertising, horrible customer service and RESOLD MY SERVER!”

Randall L.
12/13/17

I am beyond disappointed in this company. First I ordered a server and they had a deal ADVERTISED that if you pay for a quarter adding cpanel was free so I purchased it and paid for quarterly in advance. They made me jump through hoops for my credit card sending in scans and all that then they approved it and said they were setting up the server (but they lied). After waiting a whole day they send me a email saying I have to pay $115 extra to get cpanel WHICH THEY ADVERTISED FOR FREE. We went back and forth and they refused to honor what they advertised then they write and tell me they resold my server. The server that they CHARGED ME FOR and which they were supposedly SETTING UP. So they have been lying to me the whole time, misrepresenting what they are selling then reselling after charging my card and trying to downgrade me to a inferior server seems a lot like FRAUD to me. This is horrible customer service. They should honor what they advertise and at least provide the server they sold me and CHARGED ME FOR. My hope is somebody from Gigapros in management will care enough about me as a customer or at least about the negative publicity to contact me and offer me a fair resolution. I am not asking for more than I paid for just what I paid for and it made right.

Reviews (476)

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Reviews that mention popular keywords

web host (164) customer support (71) customer service (58) control panel (56) tech support (33)
Thumbnail of user matildad
France
1 review
0 helpful votes
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January 27th, 2014

I like Gigapros. It's simple to use. I never really have any problems and my site has never experienced any down time.
Now I'm in the process of building my sites and have asked a few support questions already and have been very pleased with the fast help I received.
I highly recommend them. They're easy to reach, always write back, and the chat method is good too!
Thanks Gigapros team!

Thumbnail of user zachariass
Germany
1 review
0 helpful votes
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March 14th, 2014

Just setup hosting with Gigapros and am in the process of getting my new site up and running. With any new setup you always run into issues getting used to the hosts control panel, getting your applications set up, getting things working.
My website response times have never been faster and support level is above and beyond. If you are thinking about switching, this is the company to go with.

Reliable service, good value and most importantly excellent customer and technical support.

Thumbnail of user marting43
GB
1 review
0 helpful votes
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December 10th, 2015

I have been very satisfied with Gigapros thus far. I have 3 domains with them and have experienced a total of about 5 minutes of downtime in over 2 years. I have had 2 customer service issues that were resolved in a matter of minutes.
They provide online backups, IT services - their team is really professional. They specialize in managed hosting solutions, software development, website design, website marketing, database integration & programming, & e-commerce solutions.

Thumbnail of user kennethm59
1 review
0 helpful votes
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April 14th, 2016

I am pleased to have found Gigapros Hosting provider. Easy to understand website. Great prices.
I like their innovative product finder chart which helped me to find the right product for my web hosting needs, within the budget I had - really COOL OPTION.
Definitely some of the best Customer Support available. Support can be reached through MSN for immediate assistance, and through tickets/email which they respond to in a matter of minutes. Site is extremely fast to load and has had almost perfect uptime.
Highly recommend them.

Thumbnail of user zanetal
Sweden
1 review
0 helpful votes
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November 18th, 2014

What impressed me the most was the efficiency and support I got when servers were changed just a couple of weeks ago.
Gigapros is the right host to deal with and run web sites with. Reliable, dependable, and most of all sincere about their business.
It's never taken them longer than 10 minutes to get back to me about any support ticket, and thus far 100% have been resolved within a few hours at most.
Gigapros control panel of the host, allow me to manage my entire server without restrictions, also I can restart my server when I want.
My sites have run fast and the cost is amazing. I host audio, video, sign ups, etc. I could not be happier!

Thumbnail of user kimberlingm
Czechia
1 review
0 helpful votes
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May 3rd, 2019

Hello! I paid via paypal and got Instant Activation of my account. I began transferring my website. I could easily have asked Gigapros to do all the work for me and they would have gladly accepted, but I did it myself with the tools they provide. They are always more than happy to negotiate what your account will have - for example same price for half the space and double the bandwidth if this is what you require.

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Thumbnail of user jeraldt3
New York
1 review
0 helpful votes
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March 10th, 2014

Well, Gigapros team have replied to approx 48 emails within the first 4 weeks and each and everyone of my responses have been timely and fulfilled. Very happy so far and my sites are loading much quicker and I am now in control of my server, no limitations and fully managed so if there is anything I would like to experiment with I know I have the help at hand.

Been with them for about 7 months and it's been sooth sailing so far!
Recommended!

Thumbnail of user ganelonb
France
1 review
0 helpful votes
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April 15th, 2015

I am very pleased with Gigapros. In dealing with a provider, I also have to keep in mind my customers, because I own a computer shop and I am often asked who I would recommend. The back up and quick responses to my emails are second to none. Support team have given me great service for the past three years with all my hosting requirements and i cant see myself and recommended friends changing if things remain the same.
Thanks guys for all your help.

Thumbnail of user chapag
Italy
1 review
0 helpful votes
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January 15th, 2014

No doubt, Gigapros is extremely reliable and the sites go up fast and stay up. The email customer support is fantastic even when the problems are self-created. I've tried other services that looked cheaper on the outside but have always come back to these guys.
If you log on to their site you get an ad page before you get to the page you want but there is always a continue button and I can live with it for the value. Very reliable.

Thumbnail of user merlinh13
Florida
1 review
0 helpful votes
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May 23rd, 2019

Recommend Gigapros vps hosting. I clicked on Live Chat and was immediately in touch with. An IT guys spent several hours with me replying my questions about domains and domain transfer and the plan I was considering. They have the best and fastest support of any host I have been with. Very friendly and always willing to help. Good job.

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Thumbnail of user wilburm27
Belgium
1 review
10 helpful votes
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April 14th, 2020

Best thing about them is the Instant activation ans their tech support. Really great service! I am satisfied with Gigapros hosting service. They keep improving their services, and the size of disk space and bandwidth transfer rate. Haven't had down-time. I want to recommend them to anyone how is starting to host their own blogs. Good job!

Thumbnail of user sandridger
Florida
1 review
1 helpful vote
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March 25th, 2019

Thank you very much for your help. I have been telling anyone looking for web hosting to check this provider out. Your support is top notch. You are making my learning curve very easy. Trust me, not all web hosts are the same! With Gigapros, I am confident of an excellent product at a very reasonable price with outstanding service and support. I recommend Gigapros to all of my website clients. Many, many thanks!

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Thumbnail of user tubalv
Spain
1 review
1 helpful vote
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April 23rd, 2014

The thing that I have been most impressed with during my time with Gigapros is their Customer support. Their friendly and timely manner aside, this is even more impressive when I have built and administer this site from Spain. Uptime guarantee - 99.9% is right. My site is up and running.
Very nice and professional. Would definitely recommend to others.
Everything about Gigapros is just perfect for me basically I can operate my websites and domain names just as I want, with support if I need it.

Thumbnail of user sergioa74
Czechia
1 review
0 helpful votes
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August 29th, 2020

The incredible customer support is what keeps me with Gigapros web hosting. Their team is professional. I like the control panel they use - nice eye catchy and functional - it is worth it. Speed connectivity is quite good, pages load fast.

Thumbnail of user dakotad
North Carolina
1 review
0 helpful votes
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March 5th, 2014

The service, both as a web host and in dealing with customers, has been most satisfactory. I highly recommend Gigapros.
I have never had to wait for more than 30 minutes for an email answer, and even phone support has been quick and effective. Up-time has always been perfect.
I am always impressed with their price.
You can trust them as I'm!

Thumbnail of user renes68
Czechia
1 review
0 helpful votes
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August 4th, 2017

The technical support I have received from Gigapros.com has been second to none.
Tickets are answered almost instantly and the advice has always been spot on! I can't imagine ever going elsewhere for hosting.

I can give you guys 4/5.

Thumbnail of user pofirom
Czechia
1 review
10 helpful votes
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May 7th, 2020

I have been with Gigapros hosting for a while now and have to say their reliability is great. Fantastic host and they have gone above and beyond the usual business to help get my site up and going. They never point you in a direction on your own but see the issue closed by staying with it and putting their time in selflessly. The techs contact me checking to see if I have any issues just to be on the safe side.

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Thumbnail of user donnab36
California
1 review
0 helpful votes
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October 31st, 2014

I have a reseller account with Gigapros. Their service is incredible. I haven't had many reseller accounts but I just can't see how any hosting company can be any better. I get responses and solutions quicker than I expect. Their servers are really fast. They never seem bothered that I'm asking questions and their price? Honestly. If you're a reseller, would you rather pay less for less service? As it is, they're price is one of the lowest. When you consider the level of service you get, then the price is a bargain.

When you need a hosting company to be more then just hard drive space I recommend Gigapros.

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Value
Shipping
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Thumbnail of user carterd11
Maryland
1 review
9 helpful votes
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March 30th, 2016

Can say that I am lucky that I found Gigapros on one of web hosting discussion boards. People said they were good and professional, so I decided to contact them and have personal experience. Well, I like their sales rep, he offered by a good hosting solution for 3 web sites: phpBB forum, wordpress and Drupal site.
As for their pricing, I must say it is quite reasonable and I want to say that their discount code saved a good sum for my future online project. Uptime is ok, my sites are running fast and I am satisfied. BTW, speed is much faster than my previous host provided. So, I start thinking to transfer some of my other sites to them.
I am happy and recommend Gigapros hosting to others.

Thumbnail of user darjak
Florida
1 review
0 helpful votes
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January 26th, 2016

I would never switch to another host, and I recommend anyone thinking about it to use GigaPros!
Very stable and reliable hosting provider at very good price. Had to use their customer support just once and that too was quite satisfactory. The only thing I could ask for is some additional customization of features at the same price points.

Thumbnail of user jordh
Netherlands
1 review
0 helpful votes
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November 18th, 2022

Guys, I've been with gigapros hosting for several months now and I'm very impressed. My site loads quickly and support is second to none. Reliable and powerful web servers, latest version software, perfect for both dedicated and VPS hosting. They're so much cheaper and quicker to respond.

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Thumbnail of user ramirog7
Italy
1 review
0 helpful votes
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September 6th, 2016

I can honestly say, Gigapros is professional web host. Excellent pricing for a lot of room and features, nice control panel with a load of features. I would highly recommend its cheap hosting services for hosting wordpress and drupal sites. They have very helpful customer support team.

Thumbnail of user artusd
France
1 review
1 helpful vote
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June 18th, 2014

I originally chose to go with Gigapros because they were US company and fairly reasonably priced. I have heard of this host from a friend who is really happy with their services and right before I was about to give up, I decided to give it a try. And i am happy I did. Now I have all i need and even more.
If you need support, just send them ticket, they will reply you and looking your problem for sure. Very rarely have I had problems and when I did, they were handled quickly by support tickets.
I highly recommend Gigapros!

Thumbnail of user konstanm
Greece
1 review
0 helpful votes
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May 6th, 2022

I've been with Gigapros provider for around four months. I use VPS hosting. The hosting and installation of Open Source Applications and support are excellent and they set standards for customer support! The chat feature enables me to clear all my queries and doubts. The uptime is very good and I haven't faced any problems yet.

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Value
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Thumbnail of user norat2
Italy
1 review
1 helpful vote
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February 10th, 2014

Been very happy with Gigapros. I've been hosting with them for about 8 months now. No downtime, speedy connection.
According to the support, they are very prompt and giving 100% perfect answers to the customer. If there are any other problem, they will connect to the client machine through logmein account and they will fix it.
They are great! I would recommend them to anyone who needs hosting at a great price, with all add-ons included in that price.

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