Girotti has a rating of 1.6 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Girotti most frequently mention customer service, return policy, and free returns problems. Girotti ranks 624th among Shoes sites.
I designed and ordered a pair of Girotti shoes. The website is awesome, very easy to use, and what a fun idea to get to create your own shoes! My order arrived to Canada sooner than expected. The shoes looked beautiful, very well made, no defects, exactly as expected, but they did not fit right on my feet. I asked for a return and remake with a changed model and size and got it approved. My new pair came to Canada in a month time, and they are gorgeous and they fit perfectly. The support person also asked that I donate the first pair to charity rather than return it. I am very happy with my shoes and with the level of service! I will definitely buy more shoes from the one and only Girotti.
Purchased a pair of boots which took over two months to arrive. Received them yesterday and they are the cheapest boots I ever own. Paid over $400.00 Canadian for a pair of boots that are worth maybe $100.00. My bad for not doing my research prior to ordering. This is why I am doing this review so others can learn rom my mistakes. SCAM SCAM SCAM Stay far away from this company. That is all I have to say...
I have purchased a pair of shoes back in July 2023, I have not received them after 5 months.
They neither pick up the phone, nor answer my email.
Do not trust Girotti, Their service is very poor and not aligned with Canadian standards.
You can see attached screen shot of my package status which got stopped and parcel never received!
Tip for consumers:
I need my money back as I never received the shoes after over 5 months of my order!
Products used:
Shoes
Date of experience: July 21, 2024
Purchased a pair of boots which took over two months to arrive. Received them yesterday and they are the cheapest boots I ever own. Paid over $400.00 Canadian for a pair of boots that are worth maybe $100.00. My bad for not doing my research prior to ordering. This is why I am doing this review so others can learn rom my mistakes. SCAM SCAM SCAM Stay far away from this company. That is all I have to say...
Tip for consumers:
Stay away from this company...
Products used:
Knee high boots
Date of experience: September 19, 2024
If there is a Zero Star, they deserve it. Review sites should stop giving great ratings to some scammers like GIROTTI because some may hold you liable. They have no address at all to ship returns to! They do not accept refunds? Hiw? In 2024, on $250? Their shoes feel like concrete, cement, not even polyester but to talk of leather and they shipped shoes to me that is not well sized or leather for $250 & are refusing to refund. I will gather their other victims scattered across the US and we will report their scam to FBI. Veronica GIROTTI if that's your real name, refund my $250. I work VERY hard for my money. Stop lying that your shoes are made in Italy or are leather. They are not. I cannot wear such cement/concrete shoes with osteoarthritis of my knees. It's a huge scam.
Tip for consumers:
I want to know what goes on in the minds of scammers like this. Why do you not have a refund policy when you know it’s NOT leather but cement, heavy cement you are shipping out. Do you not fear God! Since you have no conscience I will file an FBI complaint against st you for all your scams documented on Reddit and all over the internet!
Products used:
I bought better leather shoes from another store.
Date of experience: November 26, 2024
Girotti is a fraud. After 2 months waiting for my order, they say it is an issue with the postal service and will investigate. They say I had to fiull a form for the postal services and since I missed the deadline, they could not refund. They stole $250 from me. Absolute con!
Products used:
Non. I never received the shoes.
Date of experience: October 1, 2024
Warning! Do not order from this company, they take your money and you might get your shoes or you might not. They promise your shoes in 10 days and other customers didn't get their shoes until 8 weeks later or not at all or did not get their money back. I ordered (3) pairs of shoes on Oct 1,2024 and tried contact them mulitable times on the status and I placed another order on October 9 for another (2) pairs totaling $ 1,100. They never responded to any messages or phone calls. I complaint to them via email ( because they won't answer their phone or emails, but they do read them because I said in an email that if they didn't response to my status of my shoe order that I was going to contact my CC and request a refund based on fraud. The link to my shoe order disappeared 30 mins later like it didn't exist. This company has Fraud written all over it!
Tip for consumers:
Very fraudulent company in there promises and customer service . There are multiple complaints on the internet along the same lines as mines . Hopefully my CC company will refund my money .
Products used:
5 pairs of Shoes …. Never received 1st ordered placed on Oct 1st and would not respond to phone calls or email .
Date of experience: October 15, 2024
Don't waste your money. The quality of shoes are very poor and you won't get a refund.
I'm so sad I fell into this trap.
I'm really disappointed with this company not honoring their words.
Tip for consumers:
I wish I knew there is no refund contrary to what the website says
Products used:
Shoes
Date of experience: October 7, 2024
My beautiful blue suede shoes arrived with wet black dye on the soles and heels. The black dye immediately stained the suede and my floors!
GIROTTI has refused to deal with this defect.
I'm very disappointed with the lack of customer service.
Tip for consumers:
Customer service refuses to acknowledge defective product.
Products used:
Shoes
Date of experience: July 31, 2024
I designed and ordered a pair of Girotti shoes. The website is awesome, very easy to use, and what a fun idea to get to create your own shoes! My order arrived to Canada sooner than expected. The shoes looked beautiful, very well made, no defects, exactly as expected, but they did not fit right on my feet. I asked for a return and remake with a changed model and size and got it approved. My new pair came to Canada in a month time, and they are gorgeous and they fit perfectly. The support person also asked that I donate the first pair to charity rather than return it. I am very happy with my shoes and with the level of service! I will definitely buy more shoes from the one and only Girotti.
Products used:
shoes
Date of experience: July 2, 2024
I measured my foot carefully and it corresponded with the European size I have always worn. Over a month later, I received the shoes and they were at least an entire size smaller and my roommate, who wears at least one size smaller than I do,( fit into them.
The company remade them but (weeks later) mailed them to the old mailing address despite my changing the address and talking to them and indicating I was moving.
I called them and they say "We just mail everything to the original order shipping site. We don't check the online account." That was that. She talked in circles and wouldn't assume any responsibility and tried to claim I informed them too late. That isn't true but they wouldn't budge. No credit, no help, no escalation of the matter to management.
$220 down the drain.
Date of experience: June 29, 2024
If they don't fit or feel right they deem that you can't return them. It's up to them. Ridiculous. I know if shoes feel good or not.
Tip for consumers:
The refund is based on their opinion
Products used:
Boots
Date of experience: August 29, 2024
Horrible company to deal with. They never answer your emails never answer the phone. Had to wait 7 weeks for shoes.when they came they didn't fit. Now waiting 2 weeks just for an answer on how to return the shoes. Seller refused a refund. The shoes are not cheap. The only way to get them to respond is to put in a claim at best. There are so many bad reviews about this company that I wishI would have seen before ordering. They are sure raking in the cash while screwing the public
Tip for consumers:
Stay away from these people
Products used:
None
Date of experience: June 13, 2024
Thank you so much, I am very happy with the shoes -especially the quality! Customer support helped me out with my questions, and size exchange and I'm very grateful. Will definitely shop again, and will recommend this to anyone.
Date of experience: June 5, 2024
I was very happy to buy GIROTTI shoes!I was very happy to buy GIROTTI shoes = They are extremely beautiful, very comfortable, can be worn both daily and on a holiday with official occasions to celebrate. I highly recommend such a purchase.I highly recommend such a purchase.
They are produced by a factory that has long-standing traditions in this production and offers its products on all continents. This is a classic shoe that fits perfectly on the feet, does not bother, the feet do not get tired and you can easily last a working day with them.
Products used:
Shoes
Date of experience: June 11, 2024
The Most uncomfortable shoes I have ever tried. No way to return them. Had to buy insoles and still can't walk comfortably in them. Absolute waste, especially considering the price. There is no response from customer service.
Products used:
Shoes
Date of experience: June 2, 2024
Hello Paul,
Thank you for your email.
We apologize for the long delay and we really appreciate your patience during this whole time.
As we can see that your shoes are still in production, we'll contact our production team to ask them if they can speed up the handcrafting of your pair. Delays might occur due to material unavailability and we'll try our best so we can ship your shoes as soon as possible.
Alternatively, we can cancel your order as your shoes have been in production for too long and we understand your concerns at this point.
Thank you again for the whole patience. If you're happy to wait for your shoes, however, we'll be happy to offer you a 20% promo code for your next Girotti item and 20% partial refund.
The production team will be informed that they need to finish them as fast as they can.
Please let us know what you prefer.
Best Regards,
Girotti Team
The above is the response l got after 4 months. They continued to advertise the same product daily, eventhough they complain lack of materials, scamming more people. Be warned
Tip for consumers:
It's a scam 😒
Products used:
No delivery
Date of experience: June 25, 2024
Customized shoes, paid $240 2 months later no shoes. Called them no response. Emailed them, they responded and said sorry we will expedite your order and have them to you in 2 weeks. That was 2 months ago. Scum bag company. They will get what's coming to them. I wish I had two more hands so I can give Girotti shoes 4 thumbs down
Tip for consumers:
Girotti shoes sucks! Scum bags
Products used:
None, they took my money and never sent me anything!
Date of experience: May 29, 2024
I made my own sandals and the result is just stunning! High quality and comfort, very happy with my new shoes, thank you, GIROTTI!
Products used:
Custom shoes - sandals
Date of experience: July 3, 2024
This company cannot deliver. They process the charge through right way before anything. They say they have the order and are starting to make the shoe... then nothing, and still nothing. They are a scam! Beware.
Tip for consumers:
This company appears to be a scam - not even sure where they are located.
Products used:
Nothing ever received but they did process the payment.
Date of experience: May 11, 2024
My friend and I both purchased shoes from this " company"
I was not asked to measure my feet, simply to insert a UK size.
My friend was asked for measurements.
They will not accept returns, they simply say to reorder.
I'm intending reporting them to officialdom in Italy and also to the customs office as they give false financial details on their packaging.
Two pairs of shoes simply not fit for purpose or the charity shop as they are hard and unwearable.
Tip for consumers:
I don’t have a picture of my friend’s order as she lives in another town.
Her shoes are plastic not leather as ordered.
Like me she gets no replies to her emails.
Products used:
They say free “ shipping” but they refuse to accept the return unless I order another pair. Definitely a scam
Date of experience: May 1, 2024
I purchased a pair of women's shoes from a photo of the side of them. When they arrived I realized that the photo did not show that there were flaps above the tongue that do not lie flat. The website stated in multiple places Free Returns. However, you cannot return their shoes unless there is a manufacturer's defect and even that I am not sure of.
Tip for consumers:
Their advertising is misleading.
Products used:
shoe
Date of experience: April 27, 2024
Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.
Date of experience: February 28, 2024
This is my third pair from this store and I am more than satisfied with the shoes I ordered. I am planning to order a travel bag as well, but can't find many reviews on Girotti bags. If someone has experience with them I will appreciate any feedback.
Products used:
Pumps, ankle boots, boots
Date of experience: January 23, 2024
Hi. I ordered a shoe based on their sizing chart but when received they are one size bigger and after more than 12 emails they don't accept return,the worth online shopping experience, not recommended.
Tip for consumers:
For me it was the worst online shopping experience.
Products used:
Women shoes .
Date of experience: January 25, 2023
Run a little on the tight side but I will work in, might need a bandaid on the heal for 1st week. Good quality leather and workmanship. Customer service was especially helpful with providing information about my order status. Will definitely purchase again!
Products used:
Penny Loafers
Date of experience: September 10, 2023
Good leather and leather work, but clunky heavy plastic soles on a lot of their shoes and boots. Their prices have also doubled in the past two years. From 99.00 to 186.00 for the same shoes. I would like to see some classy smooth leather soles on the flats and sandals and maybe some low stacked heels with wood and leather instead of plastic. The leather is too nice to gunk it up with a cheap plastic sole, especially when you're paying 200.00 for a pair of flats. I am a repeat Girotti buyer, but the new prices are a deterrent. They need to have a really good sale once in a while and with regard to the soles, try to keep it classy, Girotti. I barely wear my boots, because they are so heavy that I wind up walking like Frankenstein. They're cute, but my legs get tired when I just think about wearing them. I cant add photos from this computer, but there is nothing wrong to see with the shoes, other than the heavy soles, which you can see on the website.
Tip for consumers:
Look for a sale and know that on some styles the soles are very heavy and kind of cheap looking for the price of the shoes.
Products used:
One pair of tall boots and two pairs of shoes.
Date of experience: June 5, 2022
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