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Girotti has a rating of 1.6 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Girotti most frequently mention customer service, return policy, and free returns problems. Girotti ranks 626th among Shoes sites.
I designed and ordered a pair of Girotti shoes. The website is awesome, very easy to use, and what a fun idea to get to create your own shoes! My order arrived to Canada sooner than expected. The shoes looked beautiful, very well made, no defects, exactly as expected, but they did not fit right on my feet. I asked for a return and remake with a changed model and size and got it approved. My new pair came to Canada in a month time, and they are gorgeous and they fit perfectly. The support person also asked that I donate the first pair to charity rather than return it. I am very happy with my shoes and with the level of service! I will definitely buy more shoes from the one and only Girotti.
Purchased a pair of boots which took over two months to arrive. Received them yesterday and they are the cheapest boots I ever own. Paid over $400.00 Canadian for a pair of boots that are worth maybe $100.00. My bad for not doing my research prior to ordering. This is why I am doing this review so others can learn rom my mistakes. SCAM SCAM SCAM Stay far away from this company. That is all I have to say...
THEY CAN NOT BE TRUSTED IT--- HAS BEEN MORE THAN 7 MONTHS OF UNTRUTHS> HOW CAN THEY BE OK WITH THEMSELVES? HOW LONG DO THEY THINK THEY CAN DECEIVE PEOPLE?
Tip for consumers:
DO NOT
Products used:
CUSTOM BOOTS THAT WERE PAID FOR AND NEVER SENT
Date of experience: December 4, 2022
Very bad experience. I waited months for my shoes, which didn't fit, and sent them back but they're not issuing the refund. Beware! Avoid!
Tip for consumers:
Avoid this company!
Products used:
shoes
Date of experience: February 2, 2021
Never order this os scam. I have ordered 2 monthss ago no shoes till now. This is à scam purely scam get away from this site
Date of experience: December 16, 2022
Paid about $200 for custom footwear after 90 days an still NO ITEMS, IT HAS BEEN 6 MO NO REFUND. DONT
Date of experience: October 6, 2022
Merci beaucoup pour votre service! J'ai reçu aujourd'hui ma deuxième commande et je suis très contente de mon achat. Je recommande ce vendeur. Bonne année et meilleurs vœux à GIROTTI
Date of experience: January 5, 2024
I thank the Girotti team, I have very beautiful high-quality boots. I recommend it! I thank Helene for her help in placing an order, for her attention and for her help in delivery. I will paint these boots with pleasure. I wish the Girotti team successful sales and grateful customers. You are super!
Date of experience: November 7, 2023
Lange gewartet, auf billig Schuhe aus China, nicht stabil, Leder biegt sich bei Knöcheln und drückt in die Gewebe und tut weh schon beim ausprobieren und sie nehmen es nicht mal zurück. Optisch sie sehen sehr billig aus, nicht wie auf den Bilder.
Date of experience: October 24, 2023
Excellente qualité et magnifique finition pour une pair de chaussure homme je ne regrette vraiment pas cet achat.
Date of experience: January 10, 2024
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