Girotti

Don't order from this company...you CANNOT return items for refund at all...the website says that you can, but they make it impossible! BEWARE

After seeing the reviews some may be leery, but i had a great experience! I NEVER write reviews but I had to this time. I ordered these green shoes that look amazing! Very well made! I will definitely purchase again. Only this it took much longer to arrive than promised BUT It was worth the wait!

Don't touch this company, you'll lose your money. You won't receive your shoes. It's a scam. I sent my morning for a 300$ pair of shoes and never received anything.

I had very bad experience with this company, earlier during the summer I would pair of sandals, and they were good.
Unfortunately, next pair of shoes I ordered in the same size as previous ones came much too tight, so I called them and they sent me another pair which supposed to have bigger width.
Unfortunately, there was no difference between the first and the second pair they sent me, so I looked it up with having to useless shoes, and the company refused to return my money or exchange it.
I have to mention that I don't have any problems with my feet. I am buying shoes in regular stores and this was very best experience I ever had with shoes.

It took over a month for me to receive my shoe and shoes were poorly made. Could smell shoe glue all over it. Their customer service was very poor when I wanted make changes to my order. Am very disappointed with their product and will not recommend anyone to buy from them.

I ordered custom shoes - both design and fit, from Girotti and the didn't fit. As per their terms and conditions they say their policy is they will remake custom shoes once. But they refused to remake, exchange, or allow for a return. I purchased from them for the first time based on their policy. Terribly disappointing. Communication was also poor. I recommend anyone that experiences the same to file a complaint with the Federal Trade Commission.

Dear all
My experience with them was extremely bad and disappointing. It takes a long long time for production and delivery (if they are delivered).
Out of 3 pairs: 1 pair does not fit at all and I never received the 2 other ones!
Cherry on top of the cake, they refuse to reimburse me!….
I strongly recommend to avoid this shop.
Kind regards
Inès

Look great and very comfortable. Took longer to arrive than usual, but doesnt everything now? After politely inquiring, communication was professional and satisfying. My boots
Arrived and I love them.

I am used to buying European shoes and I'm very familiar with the sizing. I ordered to size 9 American. They were so big that my heel was coming out of the boot I tried to tighten them and they are as tight as they can be with laces and they're still way too big. They fit more like a 9 1/2 or a 10 so I called them and I told them that's nice that they would make another pair and these are so small I can't even get my foot in it so they're more like a 7 1/2 or an eight I can go to them again I said don't you have a size in between these shoes and she said no, there is a 0.6 cm difference in the shoe sizes. I looked it up an American half sizes we have a 0.3 mm difference so it makes a big difference in the size of the shoe now I'm stuck with two pairs of beautiful purple leather lace up boots, and I can't wear either of them.

This is the worst company I have ever purchased anything from. I ordered a pair of shoes and asked to return them; never got a timely message or a return label. The second pair I ordered in a difference color did not fit; so, I asked for an exchange. They sent an exchange, but NEVER sent me a return label for that pair either. Now, I have 3 pairs of shoes that don't fit and I don't like and I am out of pocket hundreds of dollars. Then, their solution is to "donate them to charity"! Meanwhile, I am out $500 - really?

Do not buy your shoes from this company!

I have never written a review before in my entire life. Have no other choice but to save someone else from this experience!

Ordered a pair of shoes took some time to come They just didn't fit The shoes instep was too long for my foot.
So they said sorry we only do returns if the shoe is damaged. I explained to them that I wasn't looking for a refund I just wanted credit to purchase another style, with a shorter instep, that would be more suitable for my feet. They agreed, but now I'm waiting weeks for the return address label This company has poor customer service I'm still waiting

I purchased some boots from this company months ago but they were too small. So on top of paying $159 for the boots, I spent another $60 sending them back. I have reached out to Girotti several times but they refuse to respond. The thing is most of their reviews come from overseas. When they deal with Americans the reviews are bad. This indicates they do not respect us as a culture and it cost them too much to stand by their promise of "free return" & "free remake." At this point all I want is my money back. Remember, it is worth paying more to get better service and a better product. If you are from the United States please do not consider this company. They will quickly take your money but evade you if there are any issues. The "One and only" Italian Girotti will evade you make you feel regretful. My fellow Americans, we deserve better.

Goofy company. As lovely as they are, Girotti shoes simply won't fit if your feet are over size 9. I'm a 9.5. I sent them precise measurements and a paper pattern. Got the shoes, very quickly, and they were beautifully made. But they were too small. I sent them back and asked for a half size larger. They sent back the first pair, and told me that they don't make shoes over size 9. I asked for the men's size. No response. Then they sent me another pair. Precisely the same--they didn't fit either. On this second go, they didn't respond to my requests as to what to do next, and didn't issue a refund. So I have two identical pairs of shoes, neither of which fit. And it's not a language issue--I was dealing with the New York office.

Stay clear. They website is appealing and fun too design your own shoes. However what comes after is disturbing. I ordered 2 pairs extra large width 39. What I got is 2 pairs of extra narrow 39. I started return and refund process and had to escalate to Paypal resolution after being disgusted with they customer service asking for pictures of my feet. Yes, and this is after I provided them with 22 images showing measurements of they shoes at A, B and C areas. They customer service is set up to test customer via no reply, circular reference, repeat request for information they are just replying to (play dumb big time). I think they are high. Giving 1 star because I cannot give no star. There are many shoemakers on the internet. Girotti is Grrrrr

My evaluation is on the Girotti brand which makes us believe that this product is Italian made in Italy but when you receive it there is nothing written either on the box or on the shoe either Girotti or made in Italy them answer me "Please note that generally in Europe people expect minimal branding and stamping on high-end products, because it looks more discreet and stylish. This is why we, as an European company, have made the conscious decision to avoid having big brand logos on our products and only include discreet branding on the insole of some pairs." I don't believe that, let's see a shoe made in Italy has a greater value than made in china. If nothing is written, they are unable to write it, false representation. If you want shoes made in Italy do not order that.

Hands off! It's a trap. Although ordering the shoes is simply done "with a click of the mouse", as is usual in the industry, it is only afterwards that it becomes clear what this really means: the shop uses the term "personalisation" to prevent refunds. This is in no way personalised, but just normal shoes.

It's my first time writing a review. I'm 44 and I never got that scammed. $250 for a shoe made out of vinyl, and they didn't wanna take it back. The cream part at the toes was dirty, and I will never be able to wear these shoes. These are asolutely shoes made out of cardboard and vinyl. You will regret even u spend $20 on them.

I love the style and the looks of the shoe. The process of designing the model was super exciting and easy. I could wait for them to arrive. In less than 2 weeks they arrived and they look exactly as they looked on their website. The quality is absolutely amazing and also they are super comfy.

I bought these shoes and they arrived after a few weeks. They ended up being the narrowest shoe I've ever tried, and there is a lump in the toe. When I have tried to get a return they have refused and instead are sending me the same message asking me to send them my measurements so they can send me the correct size. The issue is not the size. The issue is the production. It is extremely frustrating and the prices are absolutely not justified. Save your money and go somewhere else.

The trouble with these sites is that people mostly only review if they've had a bad experience. I'm putting my 10 cents worth in to say I had a wonderful experience with Girotti. The boots I ordered were fab. There was a slight delay in receiving them but that was not unexpected. There was a small issue which was resolved through contact with the company and I am very happy. This is assuming there aren't fake sites out there.

They promise that you can return if they do not fit, and i waited 3 months for them to arrive, then they did not fit, i just want to return for credit (over $500.00) and they won't. I wish i would not have ordered. Terrible, terrible service.

Buyer beware. This is not a reputable company. The size I received does not match their size chart and nowhere near fits. After repetitive back and forth emails about size and exchange, and no option that would fit, I requested a return label and a refund. Ghosted and stuck with $170 shoes that don't fit.

I received the wrong shoes and asked to return them. I was told I would get a refund plus return shipping costs ($62.00). I used the return form "Ellie" sent me (which is also on their website). She told me to use the address on the return form, which I did. Months later, I got the returned shoes back - either they refused delivery or they have the wrong address on their return form. I believe they purposely refused the delivery. I emailed and called - no one will respond to me. I am not paying another $62 to return them AGAIN. They would probably just refuse delivery again anyway. This company is a SCAM. NEVER buy from them!