GMX

‼‼‼ do never trust GMX ‼ can't log in anymore and no one will help. They just say it's my problem and not theirs!
After using this platform over 20 years my whole existence is on the line ‼‼
Will now go to a lawyer 🤬

Quickly google "gmx account blocked" and see for yourself the countless people who have had this issue.

Been going for years and still not fixed.

They are unreliable and systematically block people's accounts for no reason. Often have to wait days, weeks, occasionally months for them to sort it IF they even sort it at all.

Customer support either goes silent or never gives you a straight answer as to why.

AVOID GMX if you value your email.

GMX has a log-out policy for a very short time.
User need to log in every 15 minutes, even when they are connected to the service.
This feature makes this email very annoying after a while.
Nobody wants to log in to an email numerous times a day.
AVOID GMX, that's my advice.

Advertisements are active throughout the enter email reading process. The advertisements are highly sexual, degrading and targeted. Meaning that if you have strong Christian values. The ads will reflect the opposite in all areas that are unrelated to your interests. It's really odd and it seems though they are making a strong effort to insult you or convert you?

I've been using GMX for years without a problem until yesterday. Blocked out of my account - including important emails I need to access. Due to "irregular activity". Filled in the contact form, got a ticket, but am still waiting. Seems rather a blunt instrument as far as maintaining security is concerned. And very inconvenient for genuine users.

Customer service $#*!e, grab your money and sell you unsafe illegal shut. If my son broke his head off that bike I will fly over and burn your company down and all your employees can happily go on the dole as they should be in jail

I was using this email account for my business. Suddenly I'm Blocked due to "irregular activity". I just use it to speak to customers etc. It's not my primary personal account. Doesn't get much traffic (unfortunately)... I clicked the button to send them a message, explaining that there must be some mistake. I explained what it said, next day got a message back saying:
"Dear GMX member,
We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.
Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.
With kind regards,
GMX International Support"

WHAT?! Seriously?! No explination, no nothing, just a door slammed in my face. Now I have to edit my web site, contact customers, replace business cards...
WTH?

Having tried several times to create a new GMX email account, and not getting anywhere as far as help from customer support, I give up. When entering my birthdate in the sign-up screen, in the proper format, I get an error message "minimum age must be 16 yrs old". I'm a grandmother, for pete's sake! After reading of all the issues with them, maybe it's a good thing I can't sign up. I would hate to be blocked from retrieving my email for no reason. I think I'll look elsewhere.

Like so many others, I opened an account and used it for less than 30 mins before taking a break and coming back to find my account 'blocked for irregular activity'. Contacted their tech support but no response other than an automated email that I was instructed to read carefully. It contained no useful info whatsoever.
I can't imagine how gmx is still in business, avoid the frustration and go with anyone else..

My account was blocked, and gmx refused to give a reason why. It takes many days/weeks to get a response or any help from them at all. This would be the very last email company I`d use and would suggest people steer clear.

I have no idea what in the f*** the other $#*! here are complaining about. This is fine service. You can get up to 8 email aliases with one account. It's great for setting up a discrete account.
I would guess the complainers screwed things up through their own incompetence and bungling.

I have been using GMX email for several years to run a support group. Mostly it worked fine but there were problems on the way such as drafts getting garbled. Now they have blocked my account for no explained reason. All enquiries are met with a plain refusal to explain themselves. So I am left unable to manage communications to my group. I presume this can happen at any time with them so don't build anything on GMX they is serious and needed on a day to day basis. In fact just avoid them and go elsewhere which is what I have to do.

A big 0 stars for this messed up site. Three times I've signed up, done all the required security questions, etc. And written down my customer#, password and so on, no oversight on my part; and 3 times I've been stopped signing in by a prompt that comes up, "our system has detected irregular activity related to your account. As a precautionary measure we have blocked your account. To regain access, please contact our Customer support."
After requiring the security question and answer, I'd think they could just ask me my security question! This site sucks!

Opened an account a few weeks ago... logged on today (7 July) to see it had been blocked due to "irregular activity",

Filed a ticket and within seconds got an automated reply saying "We have detected abuse and have blocked your account",

Replying to them and asking them to expand on this "abuse" got no response and contacting them via their website got me "You've already filed a ticket which has been closed as resolved and so this will be closed too" (This was anything BUT resolved!),

In short an absolutely awful service - don't bother wasting your time registering!, Use the more well known providers instead!.

Email account locked, never had this before? Just try to get all my contacts over to gmx... now this. I'm not using there website for checking etc mainly mac mail and iPhone. I guess no exposure to advertising... not worth having customer!?

I personally really enjoy my gmx account. No annoying sponsored links knowing someone "read my mail!" it takes a little getting used to, but it has a great mail organizer that lets you read all your mail in one place, yet keeps it filed by address.

Until yesterday would have given 5* have recommended loads of times but suddenly got the blocked message with the usual sod off when asked why, lost several important contacts and emails without any hope it seems of getting them back. Use with care and definitely not for anything important :(

Every time I check my inbox I have multiple fake job offers from con artist and scammers emailing me. I don't know how the hell these losers are getting my email. I have contacted GMX customer service several times to resolve this annoying issue but they have never been professional enough to rectify the situation. It's almost like they're condoning the behavior of the pathetic a!# holes that target innocent people to try to phish for information. I absolutely have no respect for GMX or they're faithful scammers and con artist they call customers. F all of them

Just blocked me for 'irregular activity'! I only use the thing to email 2 people, both of whom are close relatives. And I've just realised the reason could mean either I don't use it enough or my account is under some sort of threat. If it's the former then they can shove their account...

This company is the lowest of the low. I've lost all my emails from two accounts because they arbitrarily decided to shut them down for no given reason besides "The GMX account you are trying to access is currently in the process of being deleted". What an awful, awful email service. I advise anyone to never use this company and sincerely hope they go out of business.

I see that I'm not the only one they've blocked for no reason. I think my mistake was when I forwarded an email to three whole addresses while reporting a phishing incident. The form shown in the picture does not work. My emails to their support team have had no effect thus far, so I'm forced to change the email address associated with important accounts to make sure that I don't miss important messages. My pen pal will be sad to never receive a reply. GMX is excrement for this.

They have blocked me from my email. I have sent many many inquiries for assistance in getting it where I can login again... this has been going on for 3 months or more. How do you get a response from their so called "direct support"?

I will give them 3 stars simply because they have a connected similar service, called Mail.com that is my primary Email now for then past 4 years, but they seem to have a bad reputation with some web entities, for apparently being used often for fraudulent misuse...
It seems that in some rarer cases, you will not be allowed to use an Email address that is from GMX / Mail.com to setup a new account with them.
So, be careful if you decide to make this your main Email service provider, it seems they are abused by scam artists / misanthropes online too often!