GNC

I saw item was for $13.99 added to cart. Said I will pay using PayPal. I was then shown a receipt of $25.31. I immediately contacted merchant and informed them I did not authorized that amount. I was told they can't cancel; I need to return item when received. I contacted merchant when I received item and was told they are not refunding anything due to the virus. I explained I was charged incorrectly and did not authorize the charge and I didn't appreciate GNC misrepresenting the product as well as taking payment without me verifying amount.

I called to ask for an item check and the consultant Ezra advised they didn't have what I needed. I asked him if he was sure and how did he look up the item. He told me that he went to look on the shelf. I told him that my mom was on her way in just to be sure. My mom found the item we were searching for and Ezra was just confused. Please learn your products

I ordered some things from gnc back in june 2021 received it okay no problem. Placed another order aug 4 2021 via internet. Wanted 2 weeks for it. I watched fedx tracking for it. Said it was out for delivery aug 6. Never got it. Never showed it was delivered just out for delivery Called GNC agent said it had been delivered to some one in Texas. I live in IND. He Offered to do another shipment. 6 days later same thing. Called again same agent very hard to understand broken english. Offered to give me a refund I said ok. As of a week later still no refund. No Emails nothing. I know they have my correct address.

I have three GNC gift cards
I have three GNC gift cards. I tried to place an order online but could not find anywhere to input the gift cards. So, I chat online because this happened before and the customer service always can help use the gift cards. But after first unfinished chatting, they closed my online chat services more than 5 times before chat with me! It is very rude! During the chat with Emily, they refused to help place an order by using gift cards. And they told me their manager could not talk to me without any reason! If they do not let customers using gift cards, why selling them? And they never notice customers can not use gift cards online when they sell them!

Placed a BOGO order however 2nd item did not go into cart. 10 min later, reached out to customer service could not cancel order or edit order. Refund process was extremely difficult and was not worth having to pay for reshipping. Customer service did her best however their current system is flawed. I will not longer purchase from them despite 5 years loyalty and overpriced supplements that I've realized are cheaper elsewhere.

Bought supplements on their website and paid for someday delivery, which they contracted to SHIPT. My package never arrived and was not delivered successfully, as they claim. They fail to answer my emails and do not acknowledge their responsibility in delivering my product.

Their vitamins started to cause me panic attacks! It started with just one nerve on my arm hurting turning to all of my muscles spasming and causing me hardness to breathe after one month! Now after 3 years later I still have symptoms and will have to take antidepressants for next year to balance out my brain hormones! Now i experience constant panic attacks, all over muscle pain, nerve pain and gastritis, vomiting, inability to eat anything. Worst customer service ever! I sent request but no reply, and they said they basically dont care of their vitamins are hurting their customers-no reimbursement for probably 20$ i spent to suffer for 3 years of severen chronic nerve and muscle pain and they just sent me their legal team address-horrible customer service of nutritional supplement giant that does not take responsibility their $#*!ty chemical vitamins are causing to human body! FYI-do not take amino acid supplements especially from GNC!

On 9/27/23 at 5pm I went to the store on 753 Broadway in NYC w my mom, walked 10 blocks to get there, had a coupon for $10 off which could only be used at that store even though I live far from there. Got there and the door was locked, we were confused cause the store suppose to be open til 8PM. Right when we are about to leave we see a woman. She was starting to seat so I called her. She came and opened the door just a little so her head be out the door and asked me what I need. I told her and she told me that she was on a break and to come back in 20 minutes! I couldn't believe she asked me that! Ridiculous. The worse part is that I can't make a complaint anywhere on the app, so I'm doing it here. People just don't want to work anymore. Why did she even bother asking what I want! The time she spent telling me this she could've sold me the product. I think the policy of having one person in a store is absurd, this is not my first time going to GNC sand having the come later cause there is a note on the door saying to come back! I'm very busy and when I have time to shop I assume the store is open.

I have dealt with GNC since 1970's and found many good things that are positive about GNC
The sales clerks are always proactive and the merchandise is top quality but the prices are a tad too high for this old retire senior citizen.
I shop on the internet for bargains by other vendors and also I shop in Vitamin World which is also located in the same mall (Mall of Monroe) in Monroe Mi. Sometime it pays to shop around to get more bang for your $ Buck

I placed an order online yesterday and chose to pay an extra $11.99 for same-day delivery, when it didn't show up I called today and they're trying to tell me that I placed my order after 1 PM, I said I have an email that's timestamped 12:27 PM from GNC and that's before 1 PM. He stated Sunday isn't a business day so then I should not have been able to check same-day delivery. I called back now to find out where my order is because it was shipped by Shipt and David hung up on me. This is my second experience with GNC customer service, worst customer service I have ever dealt with. GNC stores are great.