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Go-Parts has a rating of 4.6 stars from 595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery, and timely manner. Go-Parts ranks 17th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
1,144 reviews
I ordered from Go-Parts due to their availability of the parts I needed and of course the price. I was very impressed with how fast the parts arrived...just two days for the turn signals! The front facia was a good price and seems like a quality replacement part, so now I need to do is paint it to match and install. Thank you for your speedy shipping!
Bad Even tho the box had the correct description for the mirrors on the tag, the wrong mirrors were inside. We didn't have power mirrors and the was no blind side indicaters and the connection cord didn't work. I'll be in contact for replacement or refund.
Fast and easy shopping. Great prices. And easy to install.
Part was delivered quickly. Well packaged. It seems sturdy and is working well thus far.
Internet search
It came in on time and fit with no issues. The only issue was tracking. It said online there was no tracking info. Then it showed up a few days later.
First one I found online
Website shows their location is in Sacramento California. I find later, after ordering, they moved to Georgia. Since their website still states that they are out of Sacramento, I was under the impression shipping would be quick, since I live in the same state. Shipment took over a week, then only to find they only shipped 1 out of 2 items I ordered. I called customer service and contacted via their website email; asked where my other item was located. Their customer service agent said it would be shipping out of California (somewhere in the L. A. area). When FedEx sent me an email saying I had a shipment coming to me, I find that the other item I ordered was just barely being shipped the same day I called customer service. The only correspondence I received from Go-Parts about this order problem was the following: "Thank you for contacting us at Go-Parts. Unfortunately, we are no longer located in Sacramento. Our main location is now in Marrieta. We apologize for the confusion." This company needs to update their website and hire better or re-train their current customer service agents because this is/was very disappointing, miss handled and deceiving.
Tip for consumers:
Verify, via email or phone their location...website is NOT correct. They also use other locations to ship from...make sure items are shipped at the same time and asked for shipment tracking numbers.
It was delivered in a timely manner and it was in good condition
They had what I wanted.
Easy to get the part you need at a reasonable price. However, this part did not come with screws/bracket etc. I assumed the screws came with the actual part ordered.
Much cheaper than other places.
Some improvement needed. Price, timing, quality. Etc. Overall, good. Had some good & bad experience, but forgivable. There's high & low, in every business. Keep it up
The purchase I selected did not workout for my vehicle, however I'm pleased about my experience with Go-Parts. Go-part's great customer care team made the return/replacement easy.
The description of the part I needed was better than on other websites. It was also guaranteed to fit the make and model of my car. Ordering was easy and my part arrived very quickly. I recommend!
They had the part I needed and the price with shipping was fair.
The product worked fine; the price was good. However, it took several months from when I first found the product on their site until the time they could get it to me. That was a bit disappointing.
Excellent service and prices. Very kind support and fast shipping. Everything went smoothly and parts came in excellent shape. Thanks Go-Parts keep doing it this way. I recommend it 100%
I ordered a part for my KIA and the pay shipped the next day and arrived two days later. I had to contact customer service with a question and they responded right away, with a quick answer for me.
Quick accurate response
The response time was quick. I had no problems getting my return. It took about 2 days because of my bank.
Go parts popped up on google when I searched for a part.
Please,and the savings, that I save and excellent service
The price and in stock and the experience
The I received the parts I ordered, part selection was user friendly and the delivery was quick and on time.
Least expensive headlight assemblies I found.
They confirmed my order then took three weeks to email me that they did not have my part and then I had to settle for a different style so basically a bait and switch
Charged my card before they send the parts and I cancelled part, still have not been credited and one part has still not arrived. Out of three items ordered I only received one item.
I ordered a side light for a Honda Crx. Their shipping FAQ indicated it would arrive within 5 days. I schedule the repair with my mechanic. I checked their online tracking 8 days later and the item was never shipped, in fact the site said my money had been refunded? So here is what a they did wrong that a legitimate business would not have never done.
(1) Cancelled my order without calling or emailing me
(2) Said they refunded my money when they had not
(3) Were not reachable by phone to explain why they canceled my order and kept my money.
(4) Refunded my money only after I sent them an angry email asking why they never shipped my part.
(5) The topper- they have still never called or emailed to tell me why they did not ship my part and/or why they chose to do that while still keeping my money?
This company is either terribly disorganized, or terribly crooked. I do not know which because I cant get through on the phone and they wont reply to emails. SO... my only recourse is to warn other potential buyers to stay away, as many others have said the same things in their reviews. Wish I had read the reviews first.
Tip for consumers:
Avoid Go-Parts
Though the price was great compared to other sites, I would have paid more to have the part sooner. It took over two weeks to arrive and was only two states away!
Part came just as described and was only half the cost of going to the part store. Heck, it was actually cheaper that pulling the part from a junkyard!
The part was the wrong one for my car. Then, these folks hit me with a huge 25% restocking fee and made me pay to return the part. I will never do business with these chiselers ever again!
It was very easy to order online. The price was right and shipping was fast.
Recommendation from a friend
Easy ordering process with pictures and fast delivery times.
Excellent prices and they always have items in stock.
Good job happy with the responsiveness and results.
Internet search
Gain trust and grow your business with customer reviews.
Buy discount parts at Go-Parts. Our inventory includes OEM, CAPA-certified, and aftermarket parts. Best price guarantee.
For more than a decade, Go-Parts has worked diligently to provide high-quality replacement parts at the lowest possible prices. As our diverse team continues to grow not only in number, but also professionally and personally, we are committed to offering the highest level of customer care in the industry.
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Hello John,
We are sorry that you are not happy with our service. Unfortunately the part that was ordered was not the one that you needed, as confirmed by the OEM number you later provided. When the incorrect part is ordered by a customer, they are responsible for the return shipping cost, as is standard for orders placed online. The original shipping cost is non-refundable, and there was a 15% restocking fee that is listed in our terms of service, and on the return instructions you received before sending it back. We are sorry that you ordered the incorrect part, and this caused you to have to pay for that mistake. We hope you have a wonderful day.
Thank You,
Go-Parts