Goettl Air Conditioning & Plumbing

Had an issue with my AC, and the Goettl guys were here fast, ready, and solved the problem, as they always do. I really appreciate this company. Haven't used them for plumbing yet, but I will. I have found them very dependable, fair in their pricing, and quite dedicated to their customers. Absolutely no complaints me.

What a company mike dusty and josh installed a new a/c heat pump on my home. Had been having problems for years with my 12 year old unit only to fine out the guy who installed it years early undered size my duck work.they came back numerous times with no extra charges to fix it this is a can do company

I just had a new water heater installed. I can't begin to express how pleased I am. Goettl hires professional technicians that are thorough and well qualified. The two installers today were Kevin Moreno and Carlos Perez. True professionals that provided top quality work. I look forward to Goettl handling whatever plumbing needs I have in the future. Goettl understood the urgency of my request for a new water heater and boy did they deliver! Thanks for the wonderful service Goettl.

Jay Cruz was my service provider and I could not be more satisfied. He is courteous, knowledgeable and explained everything he was going to do before he did it. Very friendly and asked if i need anything explained. I have never had any problems with this company and service personnel like him is why. Excellent service!

The repair man was friendly and professional. However, after I paid over $500, which was going to be less before he decided to add an additional $70 for the service charge, water continues to leak from our AC unit. The tech did a brief diagnosis of the AC and determined that the pump wasn't working properly and needed to be replaced. Water continued to leak after the pump was replaced, which he then attribute the problem to refrigerant leaking. From that point he stated that, there's nothing more he can do other than us having the AC unit replaced. Friendly and professional?, Yes. But after paying $500 plus, one would expect the problem fixed or only be charged for the service call if the problem can't be resolved. Very disappointed.

Work done. By Blanca Trevino, johnny Rivera and Arevino Rodrigues. Did a great job. They cleaned and were friendly and did a wonderful job I am very satisfied and have high recommendations for an outstanding completion of the installation if my new. AC.

We called several 24/7 Air conditioning companies and had to leave a phone message. I called Goettl once and received a friendly voice on the other end of the line. I told them about my air conditioner being out since last night. I have Asthma and other health issues which make it hard for me to breathe. They got me an appointment right away this morning. Aaron the was at my house bright and early. He was friendly, courteous and even listened to my chatter. He had my Air conditioner up and going in know time at all. I want to thank everyone for all that they did to get my air conditioner going. I would diffidently recommend them to my family and friends.

My installers Charlie and Chuey arrived on time, introduced themselves and completely and professionally proceeded to address an install that I thought was going to take days to complete. They had to tackle an attic install, narrow accessibility and some cold weather and all in 8 hrs time. They explained their process and I now have a heat pump with efficiency to last me for years to come. They also include a quality follow up, days later to make sure everything is working properly. I am so pleased, and confident in my decision to go with Goettl!

Great group of employees at Goettl San Diego. A call out to Oscar, Israel, Wilbur, Andres and Theo - everyone was helpful, efficient, polite and a pleasure to have working on our systems. Thank you guys!

Goettl was just out to do a full inspection on our HVAC. The technician Chris Rios arrived on time. He was very professional, courteous, friendly, and efficient. Chris did a thorough complete detailed presentation of his inspection results and recommendations. Chris was outstanding. Would highly recommend.

Just FYI - I paid 1100.00 for an A/C capacitor from Goettl. Too late did I look for the part cost online, which averaged around 300.00 plus install, around 170.00. My bad I did not look up the cost of a capacitor myself online. I am sure there may be circumstances that affect cost, such as the age of my unit (20 years). I think double the average cost, is cost enough for me to post the info online and hopefully save someone else the trouble.

I made an appointment to get my air conditioner serviced over 2 months ago for August 1st. Today I get a call saying they are moving my appointment to the end of August. I pay them monthly for their service plan for what. I canceled my subscription and appointment. I'll never use them again for anything. Horrible customer service.

On Friday, October 7,2022, I had my annual maintenance for my Goettl Air Conditioner. Goettl Technician, Daniel Castor, did an outstanding job. From the time he arrived until he finished, he was all business. He was thorough, answering my questions and explaining what he waw doing. When he was done, he showed me photos of everything he encountered and the condition of the air conditioner. When the hot weather returns next year, I'm confident my air conditioner will work well. In addition to his technical expertise, Daniel was friendly and courteous.

Today, I hired Goettl to perform some plumbing work for me. Your company sent Douglass Rivera to do the work. I had a clogged toilet. Douglas checked the problem, did the necessary trouble shooting and based on his findings, suggested I considered replacing my toilet. Which I did. It was an old toilet and needed replacing. Douglas explained everything everything as he went along. He is an outstanding employee and is a credit to tour company!..

My a/c wasn't so I called them to come out, the technician said I was low on freon, I said how can that be this system is only a few years old, her answer was maybe a leak, so she filled it back up but said she didn't find a leak so I said where did it go? She said it just happens, I didn't accept that as a good answer but it was damn hot outside so I said fill it back up, I was charged 350.00 for 3 pounds of freon, 6 weeks later the same problem so this time I called a mom and pop place and the guy came out and found the leak in 2 minutes, it was a lose fitting by where the freon goes in, I said how could the Goettl tech not find that? He said it's an old trick to get called back out for another service call and charge you more money, so he tighten the lose fitting put freon back in it and it only cost me 150.00

I live in Southern California in an area not served by Goettl. Based upon the reviews I have read I am glad I don't. I listen to KFI radio in Los Angeles and I hear Goettl ads patting themselves on the back every 10 minutes. If I hear the flashlight story one more time I will scream! I have a policy never to deal with a company that spends a huge amount on advertising, because they will cut corners somewhere, probably on your job. Good luck to you folks in Phoenix!

They quoted me a price of between 10,000-14,000 for a 4 ton unit. I called another company who couldn't believe the price. Needless to say this man was a blessing for me. All he said I needed was a contractor which he put in for me for 200.00. I definitely recommend Trails End Air conditioning 100 percent. I am so frustrated with Goettl. They had the nerve to charge me 49.00 for a service call. I am a senior on a fixed income how dare they quote me such a horrific price.

Set appointment in May after previous appointment no show... day of scheduled visit they at least call and cancel... to reschedule for next month... hum you rate it

After installation of new rooftop Trane unit & new thermostat yesterday 8/7 everything stopped working in the middle of the night. Breakers did NOT trip, the issue is the new thermostat. We can't get the AC to turn on. The homeowner called several times this morning & was told a tech would come by to check the thermostat. Now@ 4:45pm, no tech no nothing & the internal temp is now showing 90 degrees & our dog is under stress now. We were told that dispatch sent the tech to an installation instead of coming here for a 5min or less job. Pretty shabby "customer service" Goettl. Not gonna help your referrals from us at all.

I was impressed with the speed and availability of the Goettl crew. I contacted them on July 1st, and they installed new system on July 2nd. Crew leader Nacho and his crew of Brian and Jerome worked in 110 degree heat to keep me cooled. Outstanding job by all and all showed a great attitude about their work.

Thanks to Gabriel And Brenden I gave goettle 5 star review. They hung in there when it wasn't going too smoothly. Worked long hours with no complaints. Excellent attitudes. They were a little new to the Tankless unit they installed but several times admitted openly to "my bad "mistakes. And an thumbs up for the company to send out a supervisor to double check their work before signing off on the project We won't know for while about the tankless affectiveness but we did enjoy the two young men around the house. Thanks again. The Halls in Rogers Ranch

Three times Goettl has canceled on us or has not shown up. They always have an excuse. The one they used the first two times was that they were too busy. If you're that busy, don't make appointments you can't keep! Today when they called and canceled our appointment scheduled for tomorrow, December 28th, it was because everyone has omicron. Ok, I'll give them that one, maybe. But rather than offer us something for the inconvenience, the person who called just hung up on my husband. WE WILL NEVER USE GOETTL AGAIN, NEVER. Their customer service is less than mediocre and rude. I will be telling everyone I know to stay away from this company.

Do NOT use Goettl. They charged me $34,000 for a new roof AC & ductwork in June 2023. CA law requires HERS testing of ductwork - Goettl failed twice. Los Angeles requires LADBS inspection - Goettl failed and now wants me to allow them to do roof work that will void the warranty for my new roof, because they say the AC unit needs a guardrail installed on the roof. They also have not provided me with an itemized invoice, and they refuse to explain why they cannot send one.