Goettl Air Conditioning & Plumbing

Horrible experience with an brand new HVAC system totaling over 20K. Nothing but problems. Installed in February and now broken. Reporting them everywhere, including the BBB. We are now looking into legal action.

Stay far away from this Goettl!

Met this company at the 2024 Las Vegas spring home show and they talked me into coming to my home to complete a "rejuvenation" of my HVAC unit. They were scheduled to come out on Tuesday, April 9th between 9 and 1. At 2:30 I received a call that they weren't going to be able to make it and ask to reschedule. We agreed on first thing Friday, April 12th between 8 and 9 so that I would be the first on their schedule. At 8:36 I received a text, NO CALL, stating that they were experiencing complications and had an influx of calls and that I would need to call their office to reschedule. I will never be using Goettl since this is obviously the way they treat their customers.

I called this company after the recent winter freeze caused a water leak under my driveway. They came out performed a little concrete chipping (1" around an existing hole). Replaced a six inch section of PVC pipe and added a 3/4 inch ball valve. Three hours max of labor. Price over $2,300. I called to speak to the supervisor William. I said brain surgeons don't get paid that much. The smart alec responded, that's why I quit med school...CUSTOMERS BEWARE

Tamara came to our house at the end of her long shift and cleared a clog in our dishwasher that had the kitchen flooded right before family coming for the holidays. We are very grateful to her. She deserves a big raise from Goettl!

This company practices fraudulent advertising! Do not believe a word of those cute radio adds, the only thing they will help you with is lightening your wallet!
Do not trust any positive revues, they pay yelp to remove all negative revues very quickly.

My tech Ronald showed up at little after 8 within the window of 8 - 11. Started checking things out right away. Very clean personable and friendly. Knew what he was doing. Showed all the pictures of my furnace/air conditioner. Changed my filters. Excellent experience.

After significant effort and time trying to replace our kitchen faucet hose, we decided to call an expert to help us. Not only were we surprised but also impressed to be able to speak to someone in the office on a Friday afternoon but also get a plumber to come out on Saturday. Billy Fernandez came in with a friendly smile, saw our dilemma and cheerfully replaced our kitchen faucet hose. Goettl Air Conditioning and Plumbing is on the top of my list when we have plumbing issues.

Kevin got here right on time and installed a noise cover blanket on my 5-ton unit. He took pictures of everything he had done and explained the process including where he had cord tied wiring from hot copper tubing. He is very friendly and did a really nice job

We made an appt had to wait days with an AC not working properly. Called in morning of appt and told all good. Waited for tech never came. Called in again said appt was moved three hours later due to Technicians running behind. Agency stayed they have this issue all
The time. Refused to send me to a manger. Agent was rude, condescending and had no intention on helping. This call was after I waited on hold, was sent to agent and could hear all the conversations going on in the background and no one would answer, so I hung up and called back. Their customer service is non-existent. Would never even think of calling this company again. Their motto they do things the right way not the easy way should be they don't honor their appointments or their clients. Glad we found out before buying from them.

My yard guys found a small crack in our sprinkler line. They dug it up and I called Goettl to replace 15" of PVC that was already exposed. See attached photos. The guys came out and filled the hole with water and the told me it would be $660 to replace les than two feet of PVC pipe!
I refused that outrageous amount for 30
Minutes of work
I have several broken vertebrae and couldn't do it myself
Don't call these guys for plumbing. They left me with a mess!

Needed bathroom tub shower head and faucet changed. We already purchased the items. Labor only from Goettl $1400 vs $325 for exact same work from different plumber. Also got attic insulation quote from Goettl last year for about $9000. Got it done, same amount of insulation for $5500. Goettl is obviously trying to rip people off.

The worst company I have ever dealt with. Wouldn't return phone calls, had my ac down for 3 weeks in AZ summer and had the part for 1.5 weeks and set up an appointment on their own without telling me then just expect to be able to come over whenever to put it in. They did this to me 3 times and I called 4 times to get them here after they said they had the part. Had one of the employees take a picture of my daughters room without asking.

Very attentive when getting the business —- efficient putting the a/c and heating in - and cleaning up after — but have to say customer service is not good at all - sad really as they "seem" to be a good company - and do also spend a lot on advertising- I would prefer customer service to be more efficient and would be more likely to refer their business

We would like to commend your staff in the job of changing out the heating and A/C ducts in our home. They were always busy and did their best to control the debris which could not be always controlled as the old ducts were removed.
When they completed the duct work Roy came in to patch the areas that had been cut out of the drywall. We were very pleased with his workmanship.
The whole crew was very professional and easy to work with.

Doing business with Goettl is the worst financial decision I have made in my life. Impressed by their commercials, I contacted them three years ago when my old unit failed and it got close to 100 degrees in my house. They told me the old AC could not be repaired and that I would not be able to find a new one for less than $10,000. I believed them. The heat and an illness may have made me gullible. I should have seen the warning signs when they kept asking me if I was sure I wanted to buy the unit and kept recording my response. I needed repairs only three years after buying the new unit. I waited five days for a repair person. (Local daytime temperatures were 90 to 100 degrees.) The repairman says the unit is great but I am the problem. He says I subject the unit to too much "pressures." I regularly change the filters and seldom set the thermostat below 80 degrees.

They rope you into that yearly contract you make the appointments and then they cancel them one by one stating big emergency. Can you call to make a follow up appointment and it's not for months it's all just a rouge. Parker brothers is the way to go.

Goettl company is not very good 1st technician they sent out did not know anything, must have hired him that day. After arguing with a rude Boss Jason they finally sent out Junior who does great work and is professional. Junior is only bright spot in this company. Goettl do not believe the hype.

I belong to the Sadie club. Ordered my flood prevention inspection. Tony, the technician, did a good job. He flushed the WH, then called his manager who said I needed a new water heater, over $3000. Typical salesman who tries to get every penny he can. I had already been burned by Goettl for a new A/C, heating system, 18k. Passed on the WH, mine is working fine. Went to Lowe's, priced same WH, installation, $1200. Don't buy from Goettl, call Lowe's, much better pricing.

I probably have left four reviews in my entire life and I am 61 years old. I feel compelled to leave a review because I don't want other people taken advantage of. I was getting quotes to replace my AC units. I have four AC units that needed to be replaced most companies (3) were bidding 27 to $31,000 range to replace all four units….they Goetti quoted me120,000.00 but discounted it to 86,210.00. That's crazy. I don't know what happened but somebody's on some serious drugs….

We notified Goettl, January 21,2023 to reseat the toilet. A young nice man came out,found a leak, and then charged us $518.00 and left. He stated that a rebuild company would finish the job. No toilet has been reset, a hole in the floor and a hole in the wall where the stool sat. We are a retired couple barely getting by.
Shame on Goettl

I had them install a water softener and tankless heater a little while back. During the install they broke some gym equipment rather than moving it. It was easily movable and I had told them beforehand to come get me if they needed anything moved as I was home during the install

As an offer to make things "better" they put us on some kind of protection/service plan. We used this to get our AC checked before it got hot for summer. Their technician told us everything was ok. Our AC just died in the middle of the night and when I called them about it, they said they wouldn't be able to look at it for several days.

Awful company with awful technicians and awful customer service. Stay far away.

They will rip you off do not use this company. I called them to repair my AC unit which wasn't cooling. Goettl charged me $225 to replace some burned wires. It took the tech about 30 min to do this so that is a labor charge of $450 per hour. They charged me $320 to replace a "starter capacitor". I looked up this part on the internet and this is a $10 to $20 item. They charged me $510 to replace a "line filter dryer". I looked up this part on the internet and this is a $25 to $45 item. They charged me $846 to recharge my system with 9 lbs of R410a at $94 per lb. The internet told me that most AC units need 2-4 lbs to recharge the refrigerant which would be a MAX charge of $376. My total bill was $2400. I give them 1 star because my AC unit is cooling now.

I purchased an conditioning unit in April. Everything was excellent. I also purchased the Sadie guard dog protection plan. In May I received a phone call less than one hour before my appointment. The Technician told me, that he wasn't going to be able to make it? Today June 30th. I had an appointment from 8-12 am. Nobody called, or came to my House. I called on Monday to verify appointment. Goettl spends a lot of money on advertising, of how wonderful of a company they are? Robert Virginia 3382 Eagle bend st LV NV *******.