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GoFundMe has a rating of 2.7 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 1st among Crowd Funding sites.
I had a series of problems with my gofundme account and I communicated with the team and it helped me to solve absolutely everything, clear, simple and transparent, a great attention
Date of experience: September 3, 2018
I've given to many gofundmes throughout the years and while I believe that this is a great concept and platform- the fact that they are controlling funds and limiting donations to certain groups for political purposes is STRAIGHT UP DISCRIMINATION. I will never donate using this platform again. Hope they sink.
Date of experience: February 5, 2022
I inadvertently entered incorrect banking information and I received assistance until I got it corrected which took a few tries. I received patient detailed help to correct.
Date of experience: August 29, 2018
I would give this 5 stars, however, I don't like the fact that there is no phone number to call. I understand why, just don't agree with It! I like to speak to people I'm doing business with.
Date of experience: September 14, 2018
You have to make the 1st step to make your goal. It not only encouraging, but promising as well. Sometimes you have to just reach out with faith. It can be rewarding.
Date of experience: August 30, 2018
I was treated very well by GoFundMe staff, the response time was unbelievably fast and I am very satisfied with the result. All queries were answered.
Date of experience: September 8, 2018
I found that GoFundMe was very good and more importantly, the help me workers were able to reassure me and tell me how to get me funds. Very caring people there.
Date of experience: August 30, 2018
You can tell them someone is dying and no help is received. They do not care and if your family dies because they never answered you they are just sorry and still haven't answered. They are a joke
Date of experience: November 10, 2022
I had a problem with not remembering my old phone number and I reached out to customer service and they was right on time with helping me to solve my problem in a reasonable time.
Date of experience: September 14, 2018
Fraud is what it is called. People give to a fund raise and they then decide to give it to where they want…. Never will I donate to a go $#*! me page again…
Date of experience: February 5, 2022
Apparently they can take your money if they don't like the cause you're donating to, and give it to another cause that they like better.
Will never use to donate money again.
Date of experience: February 6, 2022
This Is the first time I'm on here and to know I have the opportunity to share this has been wonderful. I am comfortable with the fact that this is a real site that works and I'm thankful.
Date of experience: September 2, 2018
I had made a mistake in my entry and it was handled swiftly and professionally! I had put the donation amount in the tip field and vice versa. I panicked but it was dealt with thankfully.
Date of experience: September 10, 2018
What is GoFundMe? GoFundMe is SUPERB customer service.
Easy user interface. Reliable website software. Excellent results.
What is my attitude? One of profound gratitude!
Date of experience: September 19, 2018
I was able to get my fund up. It takes a little bit of time to get the picture to show up properly. It needs to be easier to set up the picture. I can recommend GoFundMe agency to you.
Date of experience: January 8, 2022
Scum bag hack company that can't think for themselves. When you turn a blind eye to other protests that are actually divisive and penalize one that stands for unity, you are a hack company.
Date of experience: February 5, 2022
I recently made a donation, and mistakenly added a much larger tip than I intended. I reached out to them, and got a response and a resolution within an hour. Impressive!
Date of experience: September 7, 2018
I asked for their help in creating a campaign page a basic campaign, and they cannot help. I am extremely unwell at the moment and need their help and they cannot do it. Not happy at all.
Date of experience: September 9, 2018
We're sorry to hear you're unwell, Rosalba, and for the frustration with this. While GoFundMe is unable to run a campaign on your behalf, if you or someone you know is willing to become a campaign organizer and run the campaign, our team is here to offer any needed advice along the way. We truly do wish you all the best, and we'll be here to help if you're ready to get started.
Had an issue with my campaign and they fixed right away. They were fast and responsive. I was able to get my withdrawals and access to my account with ease
Date of experience: September 10, 2018
They didn't full fill there services agreed to. After people completed there end of the agreement GoFundMe failed to complete there side of that agreement
Date of experience: February 7, 2022
Never, ever again will we ever be using this site again. After our donations to the Canadian truckers were stolen - we will never forgive and never forget.
Tip for consumers:
They steal money
Products used:
Controlling donations? No thank you. We'll use any of the number of other options available to us. Bye, gofundme!
Date of experience: February 12, 2022
I know no ones responded to my hardship. But i know God will answer my prayers i will be home less by next. I have to overcome. God bless all of you at gofundme. Thank you!
Date of experience: September 7, 2018
Gofundme have blocked the 9million raised in the Convoy freedom movement 2022 donations raised.
They are not returning the money to the donators. This is theft on a huge scale.
Tip for consumers:
Use a different platform
Products used:
Donation
Date of experience: February 5, 2022
You should boycott go fund me. Lahaina needs the Money. It's a good cause. Someone open another same kind of business.
Date of experience: August 22, 2023
They were very understanding and helped me with what i was having issues with. I will be using them alot but the only thing i am having problems with is raising money that i really need
Date of experience: August 30, 2018
GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
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We certainly understand where you're coming from there, Sean. If we were still able to efficiently support the thousands of customers reaching out to us daily by phone, please know we'd do it in a heartbeat! Working through email ensures we can get back to everyone (and promptly), and allows us to keep detailed records of important account notes to best serve all on GoFundMe. We certainly are a team of real live humans here at GoFundMe though, and we'll always do our best to make each email exchange as personable and easy as a phone call! We're here 24/7 if you need us, and we appreciate your understanding.