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GoFundMe has a rating of 2.7 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 1st among Crowd Funding sites.
Excellent customer service! I would use GoFundMe again in a minute. I was able to raise over $1K and didn't expect to be able to do so. Thanks for everything you do!
Date of experience: September 3, 2018
I was able to be on the receiving & the giving end & both experiences warmed & shaped my heart & life.
#RicoForever
I promise I'll take care of your best friend/brother.
Date of experience: September 2, 2018
This site does not support freedom of religion and does not allow people to raise support to defend against religious persecution. Case in point is Israel Folau.
Date of experience: June 24, 2019
Stealing currency from the people!
Fight for freedom! The best fight is dump your fiat currency for real money physical silver and gold while you can.
Politians and elite pawns!
Date of experience: February 5, 2022
They'll make the exception to their own rules and guidelines for fascists that need restitution money. Hypocrisy is not a good look. FAFO.
Date of experience: February 22, 2024
I found the Gofund customer service to be very prompt and efficient. Every promise they made was fulfilled. I was satisfied by their stellar customer service.
Date of experience: September 1, 2018
If you're looking for a fundraising company who rips you off, then GoFundMe is the one for you. I am new to the whole fundraising thing, and therefore had no clue about the fees, until after I set up the fundraiser, and went to transfer to my bank, the first of the donations. The first of my donations were a little over $200, they took over $50 in fees. When I realized this, the only choice I had was to push up the amount I was asking for to $2500. And then with the last donation that had come in, due to some issues with my bank account, I had to change the account linked to the fundraiser, which I had done before that last donation that had come in. They ended up sending the money to that 1st account instead of the newly linked account. I had to wait for them to get it bank to GoFundMe, for them to resend it to the new account. I had to call them about it. Then they sent it again, to the wrong account, yet again. I called again to complain. While on the phone with them, I am literally staring at the linked account, which is the new one I initially changed to before that last donation. And yet they still got it wrong. That money was to go to the funeral home to pay for my mother's Cremation services. I had to wait over a week to finally get the money. I will never use GoFundMe again.
Tip for consumers:
Don't use them!
Products used:
GoFundMe fundraiser
Date of experience: October 25, 2022
Pulling the bodega guy WAS WRONG!
Yet you allowed a nut with a gun shooting everything up in site.
What's wrong with you!
Shooting your self in the foot sounds really dumb….
Date of experience: July 20, 2022
I was a gho fun me fan untill i got $6 taken and not returned. Also the go fund me has taken around 9 million dollers from the canadian freedome ralley campain,,, id say this is a bad way to make business. And we would like that money back,, don't rtrust the go fund me also they like to with hold or put your donations on hold... bad verry bad,,,
Tip for consumers:
THIS SITE LOVES TO HOLD YOUR MONEY OR SEES IT ,, ALSO 9 MILLION DOLLARS WAS TAKEN FROM THE CANADIAN CONVOY RALLEY WE DONATED LIKE SOME OF USE $500 CAD OR MORE NOW THE MONEY IS IN LIMBO... THEY BASICOLEY STOLE OUR MONEY THAT WAS FRO TRUCKERS,,, NOT HAPPY ,,,
Products used:
CAMPAIN
Date of experience: February 5, 2022
I would use gofund again and recommend it to everyone I know. This was my first time using it and needed plenty of help.The people of gofund was very prompt and answered all of my questions. Ty
Date of experience: September 18, 2018
I had a question that I couldn't find the answer to on the Help page. So I sent an email and received a very prompt response and also the information that I needed.
Date of experience: September 3, 2018
Theives! Do not trust GoFundMe with your donations. Appalling and disgusting behavior. Accusations of violence from the 2022 Canadian Freedom convoy are completely false!
Date of experience: February 5, 2022
Was having a problem with completing my campaign, the 1st time it still wasn't working, 2nd time they processed it and everything worked fine. Now let's makr money #supportthearts
Date of experience: September 7, 2018
I've always had excellent and very prompt customer service from GoFundMe a quicker response than any other online service/platform I've used. This is one of their strengths. I've found much to be desired on the platform itself, however. I'm surprised by its limitations given that GoFundMe seems to have a monopoly on online fundraising campaigns (see recent acquisition of Crowdrise). For context, I am currently running a campaign to fundraise for someone who's starting an animal rescue in another country where GoFundMe is not operational (this means I cannot add her as a beneficiary on the campaign). Some of my frustrations: the campaign page layout is not intuitive; the campaign updates are not obvious yet they contain important information for donors and potential donors; it's not possible to upload videos directly to GoFundMe (they must be hosted on another platform and linked to the GoFundMe page); and you are limited in uploading only 3 photos with any campaign update. GoFundMe heavily pushes promotion on social media, especially Facebook, yet my sharing of the campaign on Facebook gets almost no views. I believe this is due to Facebook algorithms, but I would recommend that GoFundMe revisit their emphasis on Facebook shares, as I have seen almost no benefit to sharing on Facebook.
Tip for consumers:
Note that GoFundMe takes a percentage of each donation made to a campaign. I recommend doing a thorough read of FAQs, etc. on GoFundMe before starting a campaign so you don't have too many unfavorable surprises.
Date of experience: September 5, 2018
I needed to be able to print some information from my campaign and not only
Were they able to provide me with what I needed, They were super fast at getting it to me!
Date of experience: September 9, 2018
My question was answered promptly and the information given helped me to run my campaign much more efficiently.
Date of experience: September 15, 2018
You may donate to a fundraiser, but GoFundMe will decide if it's a worthy cause, i. E. if it meets their narrative. They will try to confiscate your donations! DO NOT USE! NOT TRUSTWORTHY!
Date of experience: February 6, 2022
I open a Gofoundme and wasn't sure about how "safe" was this. Thanks to Jenna. I feel safe and happy to do it. Thanks Gofoundme for a great experience. Congratulations for your team.
Date of experience: September 1, 2018
Why you guys charge 3,99 for donate and after you guys get part of the money people donate to its no dear cuz you guys a ready making money with the fees you charge gofund.me no fear what you guys do
Date of experience: December 21, 2022
They responded quickly to my email and helped me out perfectly! The support team of GoFundMe is really great and I would recommend it!
Date of experience: September 15, 2018
Any questions I had were answered right away. I was also a giver. This site makes it quick and easy to help people.
Date of experience: September 3, 2018
Customer service was excellent with quick response fixed my problem in rapid time and gave ways to make my Gofundme page more appealing
Date of experience: September 17, 2018
Enjoy working with everyone in the program. They work really hard to get the go fund together. Security is tight but that's ok.
Date of experience: September 19, 2018
If gofundme does not like the political views they will cancel the money raised and send to a charity of their own liking.
Date of experience: February 5, 2022
I had a question about how to set up withdrawal from the campaign and it was answered promptly. Resolution was very efficient.
Date of experience: September 5, 2018
GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
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Thanks so much for sharing your feedback here, Laura. Those are all great points, and it's input like yours that helps us continue improving our site along the way - we truly do want the GoFundMe experience to be as simple and intuitive as possible. While there are many legalities involved with which countries our payment processor can send funds to directly, please know we are working to support as many countries as we can. We're also currently working hard on many of the campaign page improvements you noted, to provide the smoothest experience! We have found sharing on Facebook to be an incredibly effective way to spread the word, but by no means is it the only way - we also suggest reaching out to all those you know via email, text message, phone call, and other social media platforms you prefer, to share your campaign and keep the momentum going. We're wishing you all the best with your campaign, and will be here to help if you need us.