GoFundMe

I inadvertently put my $100 donation amount in the tip box. WOW was I stressed! Sent a message through "Contact Us" and had a response within the hour. I have also used Gofundme.com for two separate fundraisers and both were successful. Will definitely use again!

Our campaign to help replace my sons car which was destroyed after a UK v/s Florida football game was an awesome experience over all. The kindness that people showed us was so humbling.

I liked how I could send a personal thank you note to each donor, which I did and there were a lot of them. The only down side was some of hateful comments (which I know you can not control). In the end, we had a car dealership donate a car to my son, so we felt that we should return the money to the donors.

Thank you so much for having this option available!

Respectfully!
Amy Given

GoFundMe is a great online tool to help others. In particular, I was surprised that their customer service actually work. Many on line tools say you can contact them for help but they never respond to e-mails moreover in a timely manner. I had problems setting up my fundraiser and they were very responsive to all my questions. Many thanks to the staff for helping me help my high school.

We looked at putting our campaign on a different platform but were really frustrated by the lack of any mechanism to solve problems or ask questions. This being our first time at this sort of funding strategy, we found the GoFundMe site for customer service to be straightforward and fast.

I initially emailed with a question about the app... Very quick professional reply with a notation that if I needed anything else, feel free to inquire. I had a few other questions that came along and decided to email back along the same email chain that had been initiated and was blown away by the personalized attention to my issues, empathy and earnest desire to help me achieve the best possible outcome. I gave 5 stars, but on a scale of 5, it was more like a 10.

Unlike most online businesses, GoFundMe uses particularly attentive and responsive team members to react to customer needs. Their 24/7 action is second to none in my experience.

I had recently a small enquiry which was dealt with quickly and efficiently by Christina in the absence of my usual contact, Gina. This is yet another example of how efficient GoFundMe is when reacting to clients - not waiting but acting immediately.

I can only say that I use online services a great deal and I have not yet found any site to come close to GoFundMe's performance.

Well done the Happiness Team - you get my vote every time.

I had a question regarding a payment that I posted and the customer service team went over and above what they needed to do! At least 3 individuals helped and/or followed up with my request. Thank you!

I've managed or benefited from three campaigns now on GFM and I can say with 100% confidence, that I am satisfied with their service. I was involved in a horrible moped accident a month ago and shattered my pelvis. My friend created a gofundme campaign and we have raised almost $6000 dollars so far which will help immensely with loss of wages and medical expenses during my recovery.

I had a small problem with setting up my campaign, just a matter of US dollars or Australian dollars preventing me continuing and the problem was solved immediately. The Gofundme staff are very fun and very helpful no matter how often you contact them.

I have never seen a business or organization with no phone number to call. The email response is so generic and I can't reach anyone to help. I'm raising a charity for an orphanage and we did so well in one day, they ended up closing my account, refunding all the donations we raised with no valid reason, investigation or even responding to my emails
Worst company ever!

Someone I didn't even know set up the fund for me when I was urgently getting care for an injured cat who crawled on my door step in the middle of the night. I am grateful for the community support and the venue that GoFundMe Provide. (gofundme/save-ace-the-cat)

I really appreciate the assistance that the staff of GoFundMe are giving me. They are so helpful and will always there to assist you in whatever problems you encountered. It's not only a good job, but I should say, they're doing an excellent job.

I made a donation, and then wrote a comment. It didn't show up, because I probably should have refreshed my page! I then wrote a second comment, saying basically the same thing, but with different words. When I looked at the go fund me the next day, I saw both my comments, and immediately wanted to get rid of one. I contacted customer support through a message, and let them know what happened, and submitted it. I expected to have to wait, but in less than an hour, maybe even 30 minutes, I received an email, notifying me that my comment had been removed! I was very impressed at how quickly the problem was taken care of, without me even having to go into a further explanation. I was very happy, and impressed with the service.

This company has revealed their true colors by the way it has handled the donations for the truckers freedom convoy. First these weasels try to redistribute the money that wasn't claimed for a refund and then after threats of fraud decide to just refund the funds to their respective donors. 10 million dollars in funds not being refunded. Why, because they are puppets to the deep state masters. No balls!

My funds have been on hold and I can't get a response from customer service after sending multiple emails. Got an automated message saying they would reply within 24 hours and I am still waiting. My account has a message claiming they sent an email I actually never receive. These funds are to help someone in my family who desperately need it and people are holding me accountable for this money and I feel sick just thinking about all this. Would love to get a response from Gofundme.

Go fund me has secret reasons for shutting down your accounts,

While we know this may bring up questions about the reasons for these actions, we need to keep those reasons private in order to maintain the safety of donating and raising money on GoFundMe. There trash.

Every set-up question I had was answered by email quickly, clearly, and kindly, which is good because I get easily discouraged when I have to wait a long time for marginal customer support. I had several questions and edits to make in the beginning of my campaign, and the process ended up being painless and surprisingly pleasant!

This is a politically driven left-wing lunatic organization. They stole millions of dollars from people supporting truck drivers who were fighting for their freedoms to not be forced to be vaccinated. Skip this organization and find another way!

Go fund me will take sides. They are not neutral. They froze 10 000 000$ for no justifiable reason when good citizens were trying to join efforts to retake their freedom in Canada. They are a sold organization.

GoFundMe's site made the process of setting up a funding campaign very easy, even enjoyable. We are a music group from North London, just trying to get our music out in the wider world. The customer service was super fast and to the point and each representative was very friendly and genuine. If only all companies could inspire their staff to work this way, it would be a better world. Our funding campaign is turning out to be a great success, we've raised the target and are hoping to be going on tour soon! Many thanks to all the GoFundMe team!

After my email, I was responded to promptly. And promptly again next time. The text of the letter was mail was very polite yet to the point. I've been happy with GoFundMe for the whole time. Do you guys have any jobs? For someone that has cancer in their arm "had cancer" in their arm it's the go fund me or save me from having my family and I live on the streets, excellent job, now I need one. Email me back if possible thank you karl zartler

With so many questions and trying to figure everything out, I ended up having to send an email to get information on why things were not working properly. Within 24 hours or less i had a response with detailed directions and explanation of how things worked. I was so Grateful that this was just as important to them as it was to me. Thank you again Jorge.

I decided to ask for financial help and my account was blocked. The young lady I spoke with had the matter adjusted very quickly. She turned my feelings of despair into a hopeful feeling. I am grateful.