GoFundMe

I accidentally donated twice to a campaign and customer service responded to my email almost immediately. The only thing that bothered me was that it took 3-5 business days to refund my money for a transaction that I placed only hours before, but patience is a virtue! Thanks again!

The UI could be better on the site, but whenever I ran into a problem and emailed Customer Service, I got an answer--a helpful answer--within half an hour and often less. A real, live person. Not a chatbot or having to ask my question to "The Community" as with other sites.

It was around 7 am Eastern time and I think the Customer Service team is in Cali, they responded which would make it 4 am. I was pretty shocked that Alessandra helped me decide what category, which turned out to be "Other" to post. I am in the process of writing and it will be coming soon. Thanks for great service!

I am just an old guy with a computer and I don't understand a lot of the technical stuff so I had problems understanding how to fill out applications and when I asked for customer support they replied to my enquiry quickly and were very understanding. All my follow up questions were answered promptly and all my problems have been resolved.

I had to contact support two times during my campaign. I've been a Secret Shopper for 25 years and 90% of the jobs I do, the customer service is below expectations. The support I received from Go Fund Me, was fast and far above any service I've received in the hundreds of secret shops I've done.
Please pass this on and say thank you

As a family that has faced challenges and the lows & joys that can bring we have used Go Fund Me - We were able to use the service without any problems or issues. We recently were reviewing our online presence and realized that our Go Fund Me site was still available and felt that it was no longer necessary and didn't want confusion or issues to arise, so we reached out to the company to see if it can be taken down or made unavailable. We were blown away with the customer service we received, not only with the courtesy but the efficiency in how this was handled. The customer service handled it beyond our expectations and we were extremely happy and wish that all customer service in other companies was handled even half as well. Thanks again for such a great experience with your company.

A Great job helping us fund our renovation project, good service and support! The questions we had were answered immediately
Good and easy set up from setting up the page to adding pics to actually getting the donations where they needed to get to.
Thank you!

Fast service and helped fix my issues in no time to get my crowd funding back up and going! They kept me updated the whole time even when there was no change. Overall it all worked out and they all are super friendly.

I or a system error when I made a donation to help out a friend. Glenn contacted me within 30 minutes and had it resolved by refunding me back the charge. Was impressed with his professionalism and speed of correcting the error. Very satisfied with gofundme.

I tried raising money for an important cause as well more then once and never had any attention with it at all, i think the whole thing is a scam and is useless and there is never anyone to help you when you have a question

They do not represent Freedom. They are a far left leaning organization that tried to steal money from an honest cause. They will be left in the ash heap of history along with Trudeau. I support Freedom for all, and they do not.

I started a Go Fund Me campaign for some friends who lost their entire business and livelyhood to arson. Not understanding the difference it made as to which currency the campaign was "filed" under, I ended up having to start a new campaign with a different currency in order for my friends to collect. I had an entire team at Go Fund Me assisting me throughout the transition from one campaign to another, literally around the clock! I have never come across this level of customer service. It truly was/is exemplary and many businesses could learn a lot from the Go Fund Me teams!

The people in the "Customer Happiness Team" are so kind and helpful. The person I dealt with, or who helped me, was Niall. Professional, kind, thoughful... the type of person you can only hope for when you need someone to listen.

Thank you all for your help. I know it is a business but it doesn't feel like one at all.

I have had the pleasure of donating several times and I admire the people who are so generous in helping our less fortunate brothers and sisters. We live in a world where there is so much hatred and conniving! It's refreshing to see that there are people who care about others.

My attempts to raise the funds needed for a vision enhancing device, has floundered to a crawl. I know this is my first request, to reach my goal of $3,000; has fallen so short from my goals.
I understand how financially most friends and family are, and I do not show dissapointment, that my goals have not been met. All I can say, is thank you, and appreciate your help. May hope and generosity, fill others to help my cause.

Thank you everyone!

Raul M

I was a bit hesitant at first but when I seen all the reviews and how it actually helped people in times of need and struggles. I had to take my chances. When it comes to education it can be costly and having to pay fees for two high school teens at the same time was a burden to come up with the money. I didn't raise the full goal but was able to pay for them to at least get their laptops and pay a few of the other fees. With gofundme I was able to get the help without having to be embarrassed or ask for loans from people. I recommend this to those with real struggles.

I reluctantly started a gofundme account as my husband needed insulin and we couldn't afford it any longer. We needed 1,257 dollars which was our co-pay. Go fund me kept me constantly informed and offered suggestions all the way through our event. We reached our goal thankfully and I filled out the banking information. I then reviewed some of the comments and they were horrible! My experience was smooth and rewarding and I am very pleased that they were able to help. I have seen where they have helped others in need also. I pray that others in need will not hesitate to make a page for them or someone else in need. This was truly a life saver for us! The money collected was deposited within our account in 2 business days. :)

My mother passed away in May at the age of 92. She loved Zumba fitness classes, and attended regularly in Ohio and Massachusetts.

GoFundMe allowed me the opportunity to give back to the many people whose lives she touched. Many seniors are in need financially and physically. This campaign has touched many lives.

Thank you!

I had many problem for the few months that I had my gofundme. Nobody would ever reply to my emails. A lot of problems arose. They did things without my consent to change my gofundme. Even the people that did reply which was rare, were not helpful. Awful experience. I am still hurt and angry.

This is an excellent service to raise funds for people in need. When we decided to close the campaign, we were able to refund the money since it was not to be used for the main purpose. And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind. Thank you! Will be using again in the future when help is needed.

The peaceful trucker blockade in Ottawa Canada is being portrayed as something else. GoFundMe has seized the 10 million dollars raised for the truckers to protest vaccine mandates. The following is from Becker News

"Neither the Ottawa Police nor GoFundMe provided any credible information tying 'violent' or 'unlawful' protesters to Freedom Convoy 2022 protesters. Seizing the funds would thereby constitute a fraudulent act.

GoFundMe has a track record of supporting Black Lives Matter, whose organizing spurred violent rioting in cities across the world. In the U.S. alone, Black Lives Matter-fueled riots did an estimated $2 billion in damages, and led to dozens of deaths."

I am unable to login to my account and have had no response from Go Fund Me.
I have tried to reset my password but it brings up error messages and says logon with Facebook although that option is no longer there.
Have tried contacting them via Twitter, Facebook and Instagram with no luck.
Tried emailing, no response.
There customer service is nonexistent. I would not recommend them.
Try elsewhere.

Great! Was leery at first but they pulled though and have an awesome costumer service rep. Helping me step by step. Mom is elderly and needed help they were there and still are. If you're reading this and feel generous please help my Mom
Her Campaign is "Help for Mom" Virginia Plein
https://www.gofundme.com/n5ur3x-help-for-mom

Thank You GofundMe! You are AWESOME!