GoFundMe

I needed help with my account and submitted a request. I was shocked at how quickly the customer service representative responded to my request. It was less than five minute and she continued responding to all my questions until everything was resolved! The rep was polite and very helpful. Thank you, GoFundMe!

I call myself computer challenged. That just means as far as my Go Fund Me page that anything to do with the internet is difficult for me to grasp. Every person that I had contact with from the Happiness team just took in my skills in stride. The way that they just put the steps that I need to take to get my page going was just what I needed. It took a while to really get my page working. But not once did I feel like I was bothering them. They were glad that they could help. Even at 3 AM in the morning. I have to say I was really stressed out when things got confusing. But the assurance from the staff helped me relax. And that sure has helped me feel very good about having a GoFundMe page. I already have my first donation. And I am looking forward to many more. I just want to thank everyone who helped me from the bottom of my heart. Jo Ann Koepke-

Your team stepped up when we needed their help the most. I was so excited we were able to raise so much money for Nellie's 1st semester in college, but then we hit a snag: Nellie was having technical issues with the withdrawal process and I wasn't able to help walk her because she lives in a different state. I reached out to GoFundMe and was very impressed by your team, Juliet, Athena, Mary and Rosa C. Not only were they extremely helpful in getting Nellie the assistance she needed, but they called on each other to help when she was not available. I work in Insurance Claims, so I know the importance of being their for your customers. This was by far the best team Customer Service I have ever seen. I am impressed and also grateful! Thank you all for your help!

Gofundme offers the opportunity to assist when you find yourself of with situations of hardship. The economic support can be a great assistance during periods that can add to the stress of dealing with times of illness, dealing with suffering and dealing with the possibility of economic catastrophe. Use it. Can only help.

I wish they were run better. I want to donate more to various good organizations and people through them. But they have conflicting and biased rules towards various charitable things. Just focus on business and you'll be fine.

Happy but sad to tried to get funding for a wheelchair accessible lift for my truck but my husband said that go fund me was not going to allow me to do it and it is fraudulent site. I told him these site's are there to help people like me to be able to get help so life is easier.

I just tried creating a campaign for a very worthy cause. However, after a few days no one donated to the fund. When I tried to donate myself, I had much difficulty. I ultimately decided to end my campaign after just a few days. The staff were really helpful and quick to answer my concerns. Although my campaign was not successful, I would gladly try it again just because I know I will get the help from the people at GoFundMe! Awesome concept... however I think it only works at times when the news is relevant.

Recently I had the pleasure of working with Robyn at GoFundMe. Unfortunately my campaign needed to be disabled before I could obtain all the funding needed, and Robyn came to my rescue! She was kind in walking me through the process and responded in a timely manner when I had questions. I found her directions easy to follow and my situation was handled immediately. It was a pleasure working with the GoFundMe team. Thanks-you for the positive experience.

I had an issue where could not make a donation via my debit card so I wrote to customer support. In less than 30 mins I got a reply suggesting an alternative method and in less than an hour they got me a definite solution. Ese and Jorge follow-ed up once again to ensure if I require further assistance making sure the issue was resolved.

First of all I was happy, because I got reply. I wanted to listed on to more categories, Reply was, can listed on to one only. After reply, I came to thought that you guys were correct, because It would be annoying to see same things again and confusing. And again I got to regain my sense, because her frank answer.

I had a few questions about my GoFundMe page...

When I contacted their Customer Happiness Team, I was skeptical when I noticed a banner that said that they would reply within the next 30 mins...but they did so within 10 mins!!!

My experience so far has been great, and I would recommend this to all fundraisers!

My pockets are empty. The bills keep coming.
My moto is to help others in need because one day I might need help.
That day is here.
If you can help please do, no matter how small the amount, it will be appreciated.
I thank you.

When I was ready to publish my campaign the system kept telling me it was not ready and it didn't give me any reason or explanation. I asked for online help a couple of times but I didn't get any reply for 2 days. Then I asked for help from another page on the platform and finally, I got an email telling me someone would take care of helping me. The next day the technical issue was resolved. I appreciate anyhow this platform is available. Perhaps the staff is not enough for the amount of people using the service.

Most times when I contact customer service via the website, it's a few days before anyone gets back to me. I don't even think I waited an hour before I got an email and everything was resolved. Just unbelievable and amazing customer service and I work in customer service everyday. So thank you!

This is my 1st experience with GoFundMe. There was a terrible explosion this past week and someone I love was critically injured. I am a 'tech dunce' and when I contacted GoFundMe for assistance, they responded so kindly almost immediately and were very professional and compassionate. I am very grateful that such a place as this exists.

I have been trying to set up a money transfer to my bank for two weeks now! It is ridiculous! It tells me to verify my email I do but then it sends me right back to the same page telling me to verify my email address. How many times does it need to be verified? I mean come on, I have verified and verified and yes I have sent in all the required documents needed for a transfer yet still not set up all the way. Why not? I think gofundme is a branch of the damn IRS. Actually its easier to get a refund from the IRS than it is to get funds from this stupid website. I give gofundme a -10 points. It would be helpful if they actually had someone I could talk to but you know they dont.

I made a GoFundMe page to help with the expenses for my new kitty Iris who had a bad trauma to her eye and needed a lot of medical treatment. Along with other donations from friends and family, GoFundMe made a $500 donation! A lovely GoFundMe team member nominated my campaign to receive a donation from GoFundMe as part of their Give Back program. Something I never knew hey done until I made this page. I was very shocked and oh so ever grateful for this generous donation, it has helped me out a lot and means the world to me!
Also along the way I had a few questions so I fired off emails to the GoFundMe team and got very quick and helpful responses! Would definitely recommend this organization for anyone needing to raise money!
P. s Iris has since got her Enucleation surgery and is doing great! Iris sends kitten kisses

Go Fund Me customer service was more than helpful and provided thorough attention to my needs as a customer. When I had technical trouble their support team was polite and diligent in their pursuit of a final resolution. I couldn't be happier if I tried!

I had difficulty locating a GOFUND my blind cousin had a friend of her deceased husband place for her.
I sent a message to customer service in the evening before shutting down my phone and lo & behold, there was a response the very next am!
They're good!

I contacted gofundme in regard to a project I am involved with and while the company potentially could have helped me, they were honest in their assessment that perhaps they weren't the best option for this particular project and even offered up alternatives. While I was unable to use their service this time, they will be the first company I go to in the future because you don't usually get that kind of honesty these days.

I wanted to change the initial picture of my campaign to a more updated one. Kaley responded within hours, and then Kim stepped up to the plate when Kaley was unavailable over the weekend. They both teamed up to help me and my request was make. Thank you both for your help!

I contacted customer service to refund my money for a campaign that changed after I funded it. I anticipated it was going to be a long and inconvenient process to get my money back. The online support team was prompt and thorough in processing my request. I am very pleased, thank you!

I contacted support because I saw that someone had put spam on another person's GoFundMe. The person was asking for help and money stating their safety was in danger and were doing so on a fund raising money for the family after the tragic death of a young father and husband. I was unsure what to do but was sure that it would be upsetting to the family and friends' of the deceased. The support staff was quick to take down the horrible post and notified me immediately. I was so grateful and surprised at the efficiency.