GoFundMe

I was confused with the tip option. In the 'total charge' box I put in the amount I wanted to donate. But what I had unwittingly done was agree to tip this amount on top of what I had donated. I contacted customer service and they refunded the 'tip' immediately and with good grace. I deducted a star because in the tip option there could have been a 'no tip' option which would have been clearer for me.

I started a gofundme to help out with an operation my dog was having. I was having a bit of trouble navigating my set-up and the tech support was right on it and really quick to answer all of my questions and help me out. It was very wonderful and reassuring to have someone help me, especially as I was very emotional given the nature of gofundme request. They have been wonderful.

Bunch of thieves. They stopped payments to Canadian truckers. The donated funds were almost 10 million dollars and the truckers do not access to it because of political pressure. Basically they remove the donation page and froze the funds. They will reimburse donators.
This will affect your future as you will be investigated. Morons.

I was diagnosed with Multiple Sclerosis and created this fundraiser, this is the second time GoFundMe deleted this account along with by WePay owned Chase. They did not give me an answer this is disgusting and disgraceful. I might potentially contact an attorney about this. If I can give 0 starts I would. This was my link https://www.gofundme.com/anthonyjrodriguez

I needed at various times support to add a donation offline, to deactivate a campaign, to add a photograph, add a bank account and such. I consulted with several staff members. I always received immediate response, willingness to help and kindness. Very pleased with my experience.

I would recommend to stay away from this platform. If you donate money and the money are misused, they are not refunding you. They told me that they were working with the organizer, and they think that there wasn't any misused of funds. Of course that the organizer is not going to recognize that the funds are misused if the organizer is the person who want to keep the money. The funds were donated for a cancer treatment, but the person who supposed to get the treatment sadly passed away before she could receive the treatment. If you ask me, the funds are not used for the purpose were donated.

Jenna was awesome. She was very responsive and gave me specific solutions to try, and it worked. I thought it was going to be much more complicated than that so I was happy that it was simple and quick.

I closed my accountant because I reached my goal but then wanted to send out an event update to those who donated. Within 5 minutes of asking how to reaccess my account for this purpose I had received a webkink with re-authorization.

You are a disgrace. People gave to the Canadian Convoy (a peaceful protest) and you freeze and hold funds yet you support BLM and organizations who burn and loot businesses. Will NEVER give through your corrupt company again. #classactionlawsuit

They have allowed Political threats to influence their decision to deny access to funds donated to the Convoy effort in good faith. This is criminal in nature and is unethical at best. This is exactly what the protest is about in part as well as the removal of all unconstitutional. Antares and to end HATE SPEECH BY THE PM with his attempts to divide the country. You should be ashamed!

Cant change password contact customer support changed 15 times still not letting me in Keeps saying network down for 5 days must be some foreign county

Jared part of the GoFundMe Customer Service Rep has been so awesome in helping me and Sarah Rice out with the page. He should be made CEO of the company itself!

Jared is excellent, helpful and patient and dealt with our problems in a very professional manner. I'd highly recommend him in any job across the USA.

Responses to my queries came quite quickly, which was great as I was very focused on what I was doing and didn't want to sit around for hours waiting for a reply - I needed to complete the campaign and get it reviewed to start sending out. Answers were exactly on point, I didn't need a long back and forth conversation to clarify things, and the people responding were all very polite and seemed happy to help - I felt like I was talking to a friend!

Disgusted with this service. By NOT doing their fact checking as they have said that they do, you would have found that this is in fact a peaceful protest. As always protects do upset some folks, that is in fact the very nature of what they are meant to do. Change never happens without a little upset as the ones "losing" power are upset. This decision by GoFundMe will have far reaching effects. With the advent of etransfer and other forms of currency transfer I can easily see GoFundMe becoming a dinosaur and will go extinct. I for one will never use or support this platform again. I will find a way to donate directly to the cause. In this case the FREEDOM CONVOY 2022 and help our truckers again!

I was having great difficulty inputting my contacts into the Email system. After about 5 attempts I contacted Customer Service and Brittany tried to explain to me how to do so; I went online and after 3 more attempts, found that adding my contacts to an email couldn't be done. Brittany; went online... found an error in the program and corrected it, and contacted me accordingly. All done!

My experience with Go Fund Me has been absolutely FIVE STAR. What that means for me is the presence of SUPPORT. Not two or three days later but close to immediately. Some of us are a little tech challenged, but no worries, there is a kind, well trained person available for you. Kudos to the marketing team that figured out positive key words like, Happiness, kind closures (not just sincerely) and Team. Thank you for making Go Fund Me a possibility for so many with overwhelming needs beyond their control.

So I set up my first GoFundMe ever, and it has been successful. Nearing $8000 in just a few days. However, one participant uploaded a photo that was confusing to many others. The wife in the family I was trying to raise support for asked that I remove that photo. I could not figure out how to go in and remove it. It was grouped with others in one posting.

So I figured out how to contact GoFundMe tech rep and via email I was able to screen capture the posting and get the needed info to the Tech Rep. The removed that posting with the photo for me (had to remove the entire posting and figured that would be the case). It stopped the confusion.

The entire family and I were happy and your folks were quick, efficient and pleasant. Thank you very much. R/ Jim Oas 9/12/2018 Poulsbo, Washington

Was able to resolve the issues i had with it declining banking info the representative i spoke with was friendly and quick to respond back with any futher questions im happy with Go fund me costmer care team

I had set up a base Go Fund Me but wasn't really ready to do anything with it yet. I deleted it and built the new one but it would not set up correctly. I reached out to customer support and Mary had it fixed in minutes. My Go Fund Me page is online and hopping thanks to Mary!

Give hard-earned cash to the brave truckers' freedom convoy and watch it diverted to BLM (amongst others), apparently at the behest of a Schwab YGL globalist politician?
No thanks!
You should recover the payment but DON'T ask for a refund - make a fraud claim with your card provider. Each one costs them at least $15.

I am very stressed out and frustrated with gofundme. I created a campaign to help my family in Lebanon from the explosion, but I can't withdraw the donations that have been made! I wrote dozens of emails and asked for help but not one person from gofundme has answered me yet. There is absolutely no support at all! I'm starting to think gofundme is a scam because there are still 2 donors that have put money in to help people that need it, and I have got no answers from gofundme. Do not use Gofundme! If anyone that works for gofundme is reading this- please email me at: *******@gmail.com
I would be very surprised if I actually hear from you because right now I am very disappointed in your service. Very angry! I will be spreading the word about this awful situation as well.- Fai Fadia Kanaan.

I created my first ever GoFundMe page for a very young friend of ours who is battling cancer again for the 2nd time. I must admit I was having a difficult time trying to figure out how to assign the husband as the beneficiary so they could access the funds but Jorge was quick to respond and help me in the right direction.

Thanks so much!

If anyone is interested in supporting a create cause please read Janicka's story at "Help Janicka Kramer Fight Cancer"

GoFundMe Customer Service representatives always responded in a timely fashion to any questions I had regarding our GoFundMe Campaign. Receiving a quick response helped reassure any concerns we had. We were always satisfied with the answers given. Customer Service representatives were always positive and found solutions to our problems.