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GoFundMe

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Overview

GoFundMe has a rating of 2.7 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 1st among Crowd Funding sites.

  • Service
    113
  • Value
    105
  • Shipping
    72
  • Returns
    86
  • Quality
    99
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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Reviews (507)

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Reviews that mention popular keywords

customer service (113) customer support (22) freedom convoy (27)
Thumbnail of user leef480
Washington
1 review
2 helpful votes
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February 6th, 2022

I thought about sending $$ through this show. Until I heard what they did to peaceful people. But this scumbag site. Is a blm & antifa supporters.so no $$ from me to your $#*! show site. Get ready to get cancelled. I will be using. GIVESENDGO

Date of experience: February 6, 2022

Thumbnail of user ronniet12
Maryland
36 reviews
123 helpful votes
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July 8th, 2020

That when a fund raiser on gofundme.com is started, that whatever money raised, the recipient DOESN'T receive the FULL amount raised? There is some money deducted. I recently was the victim of a job opportunity SCAM and one of the organizations I reached out to to seek help was our local news station. They set up a Zoom call so they could interview me. The piece ran three times. The day after it aired, I was informed that a viewer wanted to donate some money to me as a kindness (my situation was moving to them). The reporter suggested I start a Go Fund Me. So I did. Two months in since that was the only donation, I decided to see how I could receive the money (since by then I REALLY needed it). Setting up a transfer, I noticed the funds were sent to my bank account MINUS FIFTEEN bucks! It wasn't the FULL amount! I wasn't aware of this. So I just want others who may start a Go Fund Me to be aware.

Date of experience: July 8, 2020

Thumbnail of user jenniferl2369
Canada
1 review
10 helpful votes
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February 5th, 2022

If rhey don't agree with your campaigne they will disable your account and keep all the money! Also they do this without any proof or investigation! They ripped off our country fighting for our freedom! SO NOT USE GOFUNDME! They are CROOKS!

Service
Value
Shipping
Returns
Quality

Date of experience: February 5, 2022

Thumbnail of user stephent897
Florida
1 review
2 helpful votes
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February 5th, 2022

Horrible company. I've seen them steal money multiple times from donors. With no explanation. If the alarm free well. This company should be shut down

Date of experience: February 5, 2022

Thumbnail of user heidis45
Wisconsin
5 reviews
1 helpful vote
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September 10th, 2018

I had several questions about my campaign, and each question was quickly responded to.

Also this is a wonderful website for all that they do to help others!

Date of experience: September 9, 2018

Thumbnail of user jeria11
North Carolina
1 review
0 helpful votes
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September 12th, 2018

I recently requested help regarding a campaign that was set up for me on GoFundMe. Theresa responded to my email immediately and resolved the problem in no time. I appreciate it so much!

Date of experience: September 12, 2018

Thumbnail of user teannar
GoFundMe I.

Glad that Theresa was able to help you with this, Jeri. Thanks for your kindness, we’ll always be there for you if you need anything else!

Thumbnail of user trishav7
California
1 review
2 helpful votes
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September 14th, 2018

They say that they'll get back to you within 20 to 30 minutes but it takes at least an hour. This is important if you're raising money and need help quick.

Date of experience: September 14, 2018

Thumbnail of user teannar
GoFundMe I.

We appreciate you sharing your feedback here, Trisha, and agree a quick response is so important! As we work 24/7 to serve thousands of customers a day, our goal is to reply within 30 minutes each time, as noted on our contact form. During times of increased volume, it may take us a bit longer to respond, but you have our word that we will always do our absolute best to reply as quickly as possible! Thanks so much for your understanding, and patience in hearing back from us the last time around - we'll be there for you if you need anything else from here.

Thumbnail of user babss8
Texas
1 review
2 helpful votes
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February 20th, 2022

Go fund me can go $#*! themselves! They are stealing from people who funded the Canadian truckers and now threatened to release names. This company is a joke!

Service
Value

Date of experience: February 20, 2022

Thumbnail of user kimm502
Ireland
1 review
0 helpful votes
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September 12th, 2018

Prompt responses to any queries by professional people who come across as compassionate and caring. Nothing seems to be too much trouble. Very happy all round.

Date of experience: September 12, 2018

Thumbnail of user fuckyoug1
California
1 review
10 helpful votes
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February 5th, 2022

You have no right withholding monies from this most peaceful demonstration the world has ever seen.
You should be ashamed of yourselves. I hope your business tanks. Loosers

Date of experience: February 5, 2022

Thumbnail of user amelieb30
Canada
1 review
14 helpful votes
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February 5th, 2022

Choosing the side of government was not a good idea. Shame on you! It's all about right and freedom for our people and our country. I will never use your website again

Date of experience: February 5, 2022

Thumbnail of user erica157
Canada
1 review
0 helpful votes
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September 8th, 2018

I had a technical problem accessing my account and the customer service rep responded quickly and comprehensively, encouraging me to be in touch if I needed further help. Really appreciated.

Date of experience: September 8, 2018

Thumbnail of user gleng37
North Carolina
1 review
0 helpful votes
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September 20th, 2018

Good service and lots of helpful information. I understand that GoFundMe is not
Setup to run campaigns for people but to give them the opportunity to do so themselves.

Date of experience: September 20, 2018

Thumbnail of user joanneg390
Canada
1 review
1 helpful vote
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February 5th, 2022

I will never use this platform ever again. Go fund me would not release the funds to the convoy for freedom who are a peaceful convoy of Canadians truckers.

Tip for consumers:
This company cannot be trusted. Do not use period.

Service
Returns

Date of experience: February 5, 2022

Thumbnail of user johannah26
Canada
1 review
0 helpful votes
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September 8th, 2018

I was having issue with setting up and obtaining a withdrawal. I contacted customer service and they replied back very fast with some help to figure out how come i was not getting my withdrawal. Although it took several failed attempts to get the withdrawal the customer support was right their to help guide me thru with ease and comfort to reach my goal. They were fast, courteous, friendly and patient which is important to me when dealing with customer support staff. I was able to resolve my issue upon incorrect info entry by me and get what i needed in my promised timeline to my go fund me recepient. I was extremely grateful for having such a postive go fund me experience and customer support. I would recommed this site to anyone raising funds whether its charity or personal support it is safe, fast and a pleasant experience all around.

Date of experience: September 7, 2018

Thumbnail of user samb1430
Ohio
2 reviews
0 helpful votes
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September 23rd, 2023

A $500 donation cost $15,5 day wait. I'm DIY, and have better options (some free or much less cost).

Date of experience: September 23, 2023

Thumbnail of user kawalies
Canada
1 review
0 helpful votes
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September 11th, 2018

I created an account to help my brother when he found out he had cancer. Unfortunately, when I tried to withdraw the money that was in the account. I couldn't submit the documents for my I. D because it wouldn't allow me to upload them.So I decided to close the account and told the donors that the Go Fund Me page would be returning their money because I closed the account. Originally when I had reached out for support I was given a lot of support but it didn't help me. I just want the donors' money to be reimbursed to them. Thank you.

Date of experience: September 11, 2018

Thumbnail of user teannar
GoFundMe I.

We’re very sorry to hear about the reasons that bring you to GoFundMe, Kawalie. If you are still experiencing trouble with withdrawals or refunds, you can reach us anytime here: http://www.gofundme.com/contact

Thumbnail of user arthurm147
Arizona
1 review
0 helpful votes
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September 13th, 2018

While attempting to make a donation for the Cow Palace on behalf of the Santa Cruz Valley Car Nuts I contacted the GoFundMe customer help. The response from the agent Malia was outstanding, prompt, professional, knowledgeable and even "sounded" friendly and concerned in the email.

Tip for consumers:
if you are new to GFM, contact customer service and save some time not thrashing about

Service
Value

Date of experience: September 13, 2018

Thumbnail of user timothyb43
Illinois
3 reviews
23 helpful votes
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August 12th, 2015

Gofundme.com is a site where you can start your own personal fundraiser. I started my own on there. It can be for anything too. Any type of personal loss or theft. Check out my gofundme page.

Date of experience: August 12, 2015

Thumbnail of user teannar
GoFundMe I.

We're glad to hear you enjoyed your GoFundMe experience, Timothy! We'll be here to help if there's anything we can do for you along the way.

Thumbnail of user luked158
Canada
1 review
1 helpful vote
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February 5th, 2022

This week, GoFundMe betrayed Canadians by removing the large fundraiser that was a huge success to support truckers who were fighting for ALL CANADIANS' freedom. I will never use the site again.

A great alternative is GiveSendGo.com

Cheers

Products used:
I donated $100 to a trucking fundraiser

Service
Value
Shipping
Returns
Quality

Date of experience: February 5, 2022

Thumbnail of user michelles2945
Illinois
1 review
2 helpful votes
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February 6th, 2022

Set up a GoFundMe for a fellow nurse and when I tried to turn the account over to her, it took her weeks to get it set up and there was no way to get support because we both would end up in a circular call tree for several minutes, but would never be able to speak to anyone. My friend finally got it figured out on her own, but she shouldn't have had go through all of that.

Then, when I heard today that GFM wants to refund the donations for the Canadian Truckers or donate it to a cause they deem as more worthy, like BLM, I'm out. I will NEVER donate to another cause on their platform or set up an account to help a friend. I've done it for several. From now on, I will use GiveSendGo. I hope GFM gets their asses sued into oblivion. They're nothing more than Leftist thieves. Get Woke, Go Broke! Bye GoFundMe!

Tip for consumers:
DON’T USE GOFUNDME. They’re thieves. Use GiveSendGo; that’s my tip.

Date of experience: February 6, 2022

Thumbnail of user leonardp35
New Jersey
1 review
0 helpful votes
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September 4th, 2018

I had a slight problem with a donation and wrote GoFundMe. They responded within minutes and straightened it right out to my total satisfaction. Bravo!

Date of experience: September 4, 2018

Thumbnail of user pamelar146
California
1 review
0 helpful votes
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September 20th, 2018

I recently had an unfortunate issue with facebook managing a fundraising campaign and had to create a gofundme account instead. To make sure I didn't have the same problems as I did with facebook and their policies, I asked gofundme customer support to reassure me if my campaign was valid and if there was anything I should modify. Celine was supper helpful and very informative. She gave me confidence that my fundraising was a good cause and she even gave me tips on how to help raise donations more efficiently. It was the first time that I felt that I was actually speaking to someone who listened thoroughly and gave me her most professional and friendly advise. It never seemed as if someone was reading off the answer to frequent questions from a manual, as it usually is with other customer service websites. This was real talk. Love it! And I'm so glad that people like her work for a website that helps individuals and charities to reach their goals in helping great causes. Every customer service should be the same way. Dedicated!

Date of experience: September 19, 2018

Thumbnail of user scottb541
Illinois
1 review
0 helpful votes
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September 10th, 2018

Everyone is very nice and helpful! I have had no bad experience with go fund me yet. I'm disabled and trying to raise money for a four wheeler and I'm getting close to my goal.

Date of experience: September 9, 2018

Thumbnail of user susanav1
New York
2 reviews
0 helpful votes
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August 30th, 2018

A donor to our campaign mistakenly did not notice the automatic 'tip' Go Fund Me uses to fund itself resulting in an extra unintentional $90 fee on their generous $600 donation. I wrote Go Fund Me customer service and they IMMEDIATELY rectified this and reimbursed the donors money. This was wonderful and impressed me deeply!

Date of experience: August 30, 2018

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