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GoFundMe has a rating of 2.7 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoFundMe most frequently mention freedom convoy, canadian truckers, and political pressure problems. GoFundMe ranks 1st among Crowd Funding sites.
I personally havent gotten a dime, but I see the amazing thing it has made happened to others, also prompt customer service!
Date of experience: September 22, 2018
This organization is so useful for the society; can only imagine how much warmth and happiness they are spreading in the world.
Date of experience: November 20, 2020
I am grateful to have a place where good people come together to help others. And their customer service is excellent.
Date of experience: September 1, 2018
Lauren responded in a timely matter. Followed up with me. Offered different solutions and followed through until my issue was resolved
Date of experience: August 31, 2018
Had a small error in the tip amount. Contacted support and resolved in minutes not days or weeks. A+ customer service.
Date of experience: September 4, 2018
When I reached out for help setting up my campaign, I received very responsive and personalized attention until everything was working.
Date of experience: September 20, 2018
You were crazy messing with people's livelihoods and stupid cause look how much money you could've made for your ridiculous fee's.
Date of experience: February 5, 2022
Very helpful and fast service. Even after 2 yearsbfrom opening the campaingn, the staff was readybto answer mynquestions withing 5-10 minutes, and help me out with my issue :)
Date of experience: September 1, 2018
Stay away. They will take your money and give it to causes they deem appropriate. Very disappointed in their actions.
Date of experience: February 4, 2022
Very good site. They take a small percent but that is expected. I was able to get the money routed to my bank in 2 days! Great site!
Date of experience: September 27, 2014
Easy to set up and raise awareness for your cause no matter how large or small. With a customer support that is friendly and ready to assist.
Date of experience: September 4, 2018
I have had a wonderful response with this organization. I would definitely reach out to them in the future.
Date of experience: September 4, 2018
GoFundMe has been with us all the steps of the way monitoring progress. Questions are attended to right away.
Date of experience: September 10, 2018
I accidentally entered my donation twice and the problem was quickly rectified. Very happy with the Customer Service.
Date of experience: September 1, 2018
It's a good site, I just wish I could raise more money for my friend. He needs help and not enough money is being raised.
Date of experience: September 15, 2018
Your people are very good at what they do. Makes me believe that there are still some good in the world. Thank you so much.
Date of experience: September 4, 2018
Be aware any money sent to this company might not get to the cause the donor is supporting. Unacceptable behavior and concerning lack of ethics.
Date of experience: February 5, 2022
Gofundme is absolute trash! So many people donated to a peaceful, democratic protest and you sided with big government and media lies. Shame on you!
Date of experience: February 5, 2022
Stealing almost 10 million dollars from the Canada Freedom Convoy was theft & this won't end well for GFM. You're obviously siding with communists and need to be boycotted
Date of experience: February 5, 2022
I have never had a company's customer service respond that quickly as GoFundMe. Very polite and very helpful. Keep going that way...
Date of experience: September 19, 2018
Bows down to elite political pressure and refuses to allow certain donations such as the Canadian truckers.
Date of experience: February 4, 2022
Gofundme has stopped the donations because of people who don't agree with the cause made false complaints.
Date of experience: February 5, 2022
It was all confusion the first time I used gofundme. This time I have someone working with me from customer support which is nice.
Date of experience: September 13, 2018
Gofundme stole 10 million dollars. Unacceptable. Cash out of gofundme get another platform. Like facebook.
Date of experience: February 5, 2022
She worked on Labor Day, got me the refund and was VERY open communication wise, which I found FRESHING!
Lindsay
Lindsay (GoFundMe)
Sep 3,12:24 PM PDT
Date of experience: September 4, 2018
GoFundMe is the #1 and most trusted free platform for personal fundraising. Over $5 billion raised by millions of people.
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Great to hear you were able to receive your funds quickly, and that you enjoyed your time with GoFundMe, Jessica! Just so you know for any future campaigns, the GoFundMe platform fee is now 0%, with only a standard payment processing fee of 2.9% + $0.30 per donation in place to allow for the safe processing of your payments. Wishing you all the best from here.