GoFundMe

So there I was with a $15 charge from GoFundMe on my credit card. No explanation for the charge. And frankly, I had just closed one account because of a problem with a fraudulent charge (still haven't figured out who). So I e-mailed GoFundMe. I got an immediate explanation. I got immediate relief of mind that someone wasn't messing with my new credit card account. Seriously, GoFundMe is a worthy cause and I don't mind paying the "tip." And they did a really good job with their customer service!

I signed up for gofundme.com to raise money for an important cause. Not only do they take about half of the donations, they say "You have raised x amount of money." They never tell you the real amount you receive in public! Shame on them. In addition, they do not have a telephone number you can call to talk to a customer representative if you have questions or problems. They give you the impression they are going to help you market your cause to raise money but it is all through Facebook and your own friends, which I could have done myself. You might AS WELL DO IT YOURSELF ON FACEBOOK! This is the biggest and most disappointing scam around. Don't do it! Find an alternative.

When i first initiated contact I thought it would be a string along process inevitably ending in some form of monetary gibberish with monumental fees.
After explaining my plight. I was accepted and given the "GFM" platform to seek assistance.
I met some genuinely compassionate wonderful humans.
The help i received from those employed through " GFM" was accurate and Always preaented in a timely manner and understandable. Thank you.

Our group needed to raise funds for a one-time reunion. The site was easy to use. The costs were very reasonable and the one special request that I made was handled in a timely fashion and in a professional manner. Thank you!

They were extremely prompt and caring with the issues I was having. They solved it right away! It truly felt as if they're interested in helping people with issues when they arise! I think they're team is a group of exceptional people!

We have set up a GoFundMe account and have collected over $100k for the relief of workers in our company who have lost their jobs due to the Corono virus. This represents hundreds of good folks who have donated with that intention. Two weeks and multiple email exchanges with "Support" (there is no phone contact for this outfit and no other way to contact them), and they are still holding on these funds with us having no recourse but to wait until somebody sends us another email. Critical assistance is being delayed as a result of this negligence or simple lack of consideration. I am wondering how many millions of dollars for other groups who have setup similar relief funds are now sitting with this company instead of being available to assist those in need.

I have needed to request support and answers on quite a few occasions and all three of the responders have been a delight to speak with! All of my questions have been dealt with professionally, successfully and with a charming manner. It has made my fundraising mission much less stressful and I am very grateful for this level of compassion.

I wouldn't even have given this company one star if it wasn't that I had to in order to write this review. I gave generously, as did tens of thousands of others, to an organization fighting for freedom in our nation. Go fund me withheld $9 million of funding based on false information peddled by mainstream media and other liberal opponents to this movement. This protest was peaceful and inspiring quite frankly. This is shameful. I am appalled. This company obviously doesn't realize that the freedom movement is fighting for the freedoms that they don't even realize that they have lost. Shame on you GOfundme. Another better platform will surely arise and outshine you. I would never give through this organization again. The corruption is shocking.

I had a refund coming and had a problem finding it. Customer Service person Malia. Got in touch with me very fast and helped locate the refund. I was impressed with her quick follow up to check to see if the problem was resolved. A positive resolution for all.

I had not used GoFundMe in a long time, and could not log in. Unfortunately, the password reset did not work. I never got an email, not even in my spam. I emailed the customer service, and they were able to fix the problem within an hour or so.

A significant amount of money has been donated to a peaceful group of grassroots people, and GoFundMe is choosing corporate pushback over the integrity they owe to the citizens across the globe who have donated. Don't bother wasting your time putting your money here, when they will turn on you and your cause on a dime! There are better and more effective ways to donate, than to a corporate entity that doesn't care about hardworking people, but only what they can gain politically and monetarily from blocking ordinary law-abiding citizens. The people choose where their money goes and to whom. Don't allow this sham of an organization to do what it will with your hard earned dollars!

I've used GoFundMe for two fundraisers. Super easy to use, and their customer service folks are quick to help when you have questions. I had an issue with one of the checks that had been issued, and I would never have noticed not receiving it. After a few months, GFM contacted me about the amount that they still owed me. I was confused and feared it was a phishing email, so I messaged their customer support person and he quickly investigated and determined what had happened, and made sure that a new check was being issued. After dealing with so many online services that have incompetent customer support, I have to give a positive shout out when one is deserved!

I am the beneficiary they make it nearly impossible to receive your funds while telling you by email they want to help. They don't really help they send you back to there horrible website and nothing still comes from it. You will not get your funds easy. They wear you down until you don't want the money anymore. It's horrible and you never have communication by phone. My cousin set this thing up I wish he never did. I could have used cashapp and a social media page. It seems I'm not gonna get my money and I will always speak against using there platform

I found their response team to be very speedy, yet they were still able to manage to be polite and helped you on a personal level. Meaning that they interacted with me at a personal level, listened to what I was saying, and asked questions; instead of, giving me a generic response. Cheers!

The site works well and does what it needs to do. I really appreciate the good customer support - when things came up that I couldn't answer with a google search or in the FAQ, I reached out to customer support. They always responded quickly and were very helpful and professional.

Recently I was the target of a scam which emptied my bank account. This action took every penny, paid bills were returned with a large fee from the bank. I was left with no money and a $1900 bill owned to the bank. A longtime friend jumped in and created a GoFundMe account. Within the month I had enough donations to pull me out of the hole. In the beginning, not being familiar with how the site worked, I went to the 'Chat' room. Someone named Tammie helped me right away and stuck with me till I worked through my problem. The opportunity to have a GoFundMe site helped me out of a very bad situation. I am hoping that the Scammers aren't able to get into this and mess it up for everyone who truly needs help.

After my frustration, I felt like I was just another number in line.
Celine took the time, made sure I knew she was real, put a face to her name.
She walked me through the computers unwillingness to accept me. She made it possible to overcome the humps.
I am not a photogenic person so, I truly like the fact everyone was willing to help a faceless person from Denver. Thank you all, may smiles be many and sunshine be enjoyed.

The site GoFundMe is one trustworthy one! When I was confused in how they work, I contacted their support and within 30 minutes or so, they had responded to my request in a timely manner and helped me understand how they operated. In my opinion, they demonstrated compassion and diligence towards my request and I was truly satisfied. I'd recommend anyone whose in need of help in understanding this site to never be afraid to contact support. Their customer service is truly exceptional.

A person who donated to our former campaign to try and raise the needed funds, asked about her refund, so I messaged Gofundme and they replied very quickly and knew what I was talking about and help the person out quickly. Keep up the great work.

The customer service is the best they answered my questions and when I wrote them back a second time they responded very quickly. The go fund me is very good to have when you are in a bind or anything else they has happened to you.

GoFundMe was a site I often read and heard about. Never in my imagination did I think that there would come a time that I would need such a venue. Yet, circumstances arose that left me destitute and without GoFundMe I would be undone and given over fully to despair.

Thanks be to God that there are those that have shared in their abundance with me and mine via the GoFundMe platform. It has been a blessing that has simultaneously left me humbled, ashamed, and blessed.

Operationally, the folks at GoFundMe have been excellent in responding to my questions. Timely and helpful support is rare these days, but at GoFundMe I have not experienced any issues.

I accidentally donated twice and was worried I wasn't going to get my money back. Although they have disclaimers in their site that don't guarantee a return of a mistake was made, I emailed them immediately and received a response within minutes. I was super impressed with their friendly and fast service.

Having never done anything like this before i was, both uneasy and unsure about what i needed to do and the best way to get my story out. The customer service person was very friendly and very helpful.