GoGo Grand Parent

I signed my mother up for this program given some recent injuries that have left her a bit disabled.

Not only is the marketing wording on their site shady, but the default toggle resets to annual payment, so if you navigate to another page, it resets anything you started scoping.

Then once you sign up for the membership, the fees of the rides are higher than what you pay just using a ride share app.

In my experience, they make a lot of money of folks that need help. And while more intensive services/support have validity for higher costs, the costs do not align at fair and are not as transparent as they should be.

Do not trust this service to provide reliable transportation to your parents ir grandparents. They could not process my credit card and spent over 2 hours trying to get it resolved. My 96-year-old mother-in-law told me she often will wait for over 5 minutes to get a ride. Terrible service. Why cannot Uber or Lyft provide a service like this and put this out of business?

The service at GGG is a mixed bag. Unlike other ride services, they do not allow any stops, a policy which was confirmed by a supervisor very recently. Although previously it was left up to the individual driver whether or not to allow stops for a passenger, GGG now prohibits all stops whatever. This is extremely inconvenient for elderly riders who may need to drop a letter into a curbside mailbox, return a book into the slot at the public library, leave off stuff at the recycling center, or pick up their dry cleaning or some item that a store is holding for them. With GGG none of these ordinary errands is possible: their service consists exclusively of dumping you off like a load of potatoes, and goodbye. Depending on your situation, you may find this acceptable.

I wanted to use this service for a one time ride only. Tried to cancel in October and November. Spoke to a person who said my account would be closed and I would receive a refund for those months. It never got closed. Just spoke to an agent and was told they don't give refunds. I'm going to try again. This company is very friendly when you want a service, but they do a complete about face when you want your money back. I do not recommend this company at all.

I called for a ride to the airport & they actually started charging me an extra $14.99 a month for a membership, that I did not approve. When I called them I was told they would not give a refund & that I was pretty much stuck with the charges. I am disputing these charges with my credit card company. I would never use this company if I were you, they will steal your money! Additionally, this service is mostly for us senior citizens. So they are taking advantage of & stealing from senior citizens! How pathetic is that! This company needs to be closed down...

If you lay the law down with them, they perform well.
For me, they show up exactly on time. They removed wrong charges after I spoke with a supervisor.
Maybe if they think you're demented, they might try to pull something.
Keep careful track of your trips and charges.
My bank is aware of them and are watching my account.
I had one strange experience with a driver and REPORTED IT IMMEDIATELY.
Keep records and be proactive.
I call them after trips and get exact charges. If you handle them correctly they are good about respecting you.
GLB Highlander

On 1/26/24 I authorized a payment 0f 52,00 on behalf of my sister to GO GO Grandparents in which I believed to be a one time payment using my debit card. The business continued to use my debit without my authorization and when I called to inquire about it. I was met with a hostile supervisor that was so unprofessional that I was in shock. I was told on the phone that the charge was $52.00 but then when money was drawn from my account it was 59.94. The business attempted to charge my card again for $29.99 a few days later. GO GO Grandparents attempted to withdraw reoccurring payments from my debit card without authorization but my financial institution declined. The whole process on the phone was so drawn out that I was exhausted when I finally had my credit card removed from their records.