GoGroopie

I ordered a £20 mystery box from this company and it turns out the only mystery is, how they have the audacity to charge for a box full of cheap plastic rubbish ( 3 small coat hangers, a small cleaning brush, 3 x scourers, a plastic watch, a handful of car chargers) so on receiving this crap I was told to send pictures of the box it came in, the packaging and all items. I duly sent this rubbish back 1st class. They are now stating it should have been tracked and are denying receiving the package and now not answering emails. I know you take a chance on ' mystery' items but this is just a scam BEWARE

Not sure why there are so many awful reviews here but my experience was excellent. Bought an iPad and leather case which came within 4 days of ordering. The product is great and the service was exceptional. Thank you GoGroopie.

Ordered a GPS watch for my son that is starting school, it said that delivery takes 5 working days, its been 10 days at this stage and no sign of it yet, customer service is absolutely useless, sending me same email over and over again saying that they have contacted the merchant and that I have to wait another 7 working days to see where my item is. Avoid this company at any cost. SCAM!

And when I try to leave feedback on their website, it says "Order not found" although I can see it there. Sweet.

Bought power bank on 07.07.2018 up till date my item not yet delivered but now I found out they are just scorn bags full of hot air with glossy adverts and still allowed to be trading in UK. Unbelievable strange how they are doing it.

Avoid this company at all costs! I ordered two super bouncy wobble balls. Only one arrived in a clear package with no name or instructions. It has proved impossible to reach customer services to get a refund or to have my order completed. Worst on line shopping experience ever!

Dont touch this site, seems like a scam. Terrible way to sell goods. Also seemed to con me on the price too as that was very confusing compared to how much money they took from my account. Should be shut down

Purchase 2 of these for my grand daughters, the packing last longer than the bracelets, then stupidly order a smart watch that did not even arrive. Paid via PayPal so hopefully get money back. Very poor company if I could give 0 stars I would

Very slow service. Item eventually came and little or no response to my countless emails. At least it arrived, but not before I went and got the same thing somewhere else. A bit of improvement needed gogroopie.com!

I bought a voucher from them, but my item never arrived, I keep writing but not even one response, never ever had such an awful experience.
I literally paid for nothing.
What kind of society we live in?
This is unacceptable.
How come this scammer still exists!?!?
Please don't buy, I should've read the reviews first.

Items never arrived.
They wont reply to my emails, plus i had to pay postage at extortionate prices.
This company is run by thies.
Check out the many negative comments by others conned out of hard earned cash.
They write their own reviews apologising for previous comments acting like real customers.

Can not be trusted, similar experience to many reviews here. Misleading item decriptions, items delivered were different from the pictures. The vendor agreed the return and the refund of 4 identical items. GoGroopie customer service promised the full refund after long delays. But only refunded for 3 orders out of 4 returned orders. When chased they went round and round the circles and still not resolved. They pretend not knowing my request after numerous email exchanges (see picture). I am now asking PayPal to dispute. Don't let them get away as they would keep cheating the consumers.

Avoid any dealings with this company. There are hidden costs, undisclosed and complex steps that need to be taken in order to actually obtain delivery of the "bargain" they mislead you into thinking you've purchased. They have changed the name they do business under in the past to avoid having to carry out obligations and good luck to anyone who believes their "customer service" department will provide any service at all. "Customer deception & responsibility avoidance" department is a more accurate description for the department. These people are bad news and should not be allowed to continue to operate in the UK.

Do not touch GoGroopie with a barge pole however tempting the goods appear to be. They charge an additional £4:99 for each item chosen -and then completely fail to ensure delivery of the goods. If you select various items you use the voucher that many corresponding times i. E. 2 Boxes of Crackers £4:99 for each Box = £9:98 both to the same address! When order(s) don't arrive try getting a refund/reversal on your credit card it's a nightmare. However tempted you may be by the items on display -don't be! -stay well away --You have been warned!

I placed my order in July / August 2016 of bed lining and fridge magnets. They still haven't arrived, still after all the calls I've made and countless emails nothing! The site is a joke - never again!

I ordered 3 separate items from this site. 6 weeks later not one thing has arrived. They do not respond to emails and drag their heals when you ask for a refund, I've referred the matter to PayPal to get my money back. What they offer May seem like a good deal but if it never arrives it's not much of a bargain is it. In my eyes this site is a scam.

They have a weird way of actually selling. Buy the item then buy the delivery charge. Once that is completed customer is on its own. No tracking. No communications and no item for a couple of weeks. No phone number, so sent 3 emails. Got one reply. Certainly won't be buying from them again. They want to be the best on line seller, they will be lucky to break into top 100. Unless you are absolutely desperate try somewhere else

I purchased a pair of Bluetooth earphones for a Christmas present.To my great disappointment only one earphone works, the other has a crackling noise. I thought maybe it needed charging but the charging does not work either.

I have contacted them by email for either to replace or refund the item. I got an acknowledgement from them promising to deal with it within 7 days. This has not happened and they are now responding to 2 further emails that I have sent to them.
Do not waste your money and time.

Wish I could give no stars. Took my money. The order never arrived.
I complained. Martin James from the GoGroopie Customer Support Team corresponded with me and said they would track the package, then the emails stopped and he refused to reply to any further emails. I've raised new tickets. No reply. I'm just going to keep raising new tickets everyday until someone resolves this. Worst company I've ever encountered.

Placed an order ages ago for face masks. Paid and then heard nothing. Keep emailing, no reply. Have run out of patience today and asked for a refund, but as you can't get to speak to anyone and there is no answer to any emails, I won't hold my breath! Waste of time completely, buy elsewhere and save yourself weeks and weeks of hassle!

Is the worse company online, they don't give a $#*! to your problem. They just want take advantage. Do never trust in gogroopie. I waste money and trough my order in the bin.
Never again. Please be advised.

I bought an item in November which was very poor quality and not fit for purpose. The return process was horrendous. I was eventually promised a refund 3 weeks ago but haven't received a penny. Avoid this company!

I read these reviews after I ordered and contacted customer services to enquire about my order.

Order 120 loo rolls for my business.
Not only they update me but my order arrived 3 days!

Will use them again.

Very Happy

Real person

Fuming is not the word I ordered over three weeks ago one water fountain. Costing 14.99 and a cost of 4.99 postage. The fountain came it was a joke wasn't any thing like it was shown in the video. To add to my stress they charged me near on 50.00. As if this wasn't enough. Try getting in touch with them emailed them four times no reply. Tried to phone them the cost is outrageous. So I don't know where I go from here to try get a full refund. If any one can help me please. Thank you. UPDATE. I have been in touch with my bank who are now going to investigate this as they had no right to take out the amount they have. Fingers crossed. Hope this helps other people x