GoGroopie

Ordered a laptop from this company promised delivery 14 days from purchase date.It never turned up on the promised delivery date So I sent many emails over a period of several days which were completely ignored also the same for the vendor all mails were ignored.

Today I contacted my bank with my problems so they said they would try and contact the company themselves. Low and behold I received an email later today of Go Groopie It's obvious what has happened but after all the stress and worry I told them the contract had been broken and requested a full refund so we will see I advise any one for their own sanity. STAY CLEAR I looked them up on one or two consumer websites their revues are virtually all the same Terrible Stay Clear Don't Bother etc obviously your choice but never again for me

I have held back from writing a review because I had a claim fro GG through PayPal. Now it is settled and I feel the need to comment. This was the first time I had used GG; it will be the last. Complicated ordering - pay for the item, then download a voucher to pay for the P&P. To be fair here, there is a video to talk through the system but why is it so complicated to need a video? I had ordered two boxes of magnetic bricks for my Grand-daughter's birthday, and in good time. Delivery takes a long time - far longer than any other on-line provider. One ( tatty) box arrived with Happy Christmas on it! I contacted GG and asked where was the other box. No response. Later, after more emails to them went unanswered I contacted PP and the process went forward until Pay Pal resolved the issue and my money was credited to my PP account. So, I would say do not use GG and if you do you are better off going through PP or a credit card company - have someone to fight your corner. If you don't there will be a high risk you will not get your money back. Good luck

Ordered item beginning of April 2-5 days delivery ( think they mean 2 days sometime this year and 5 days when they can be bothered)
Never arrived 2 months (60 days later) still nothing emails phone calls (make sure you have days free for customer services they must be allergic to phones) always 25-30 mins waiting
Told its always on the way LIES LIES LIES because if it was I WOULD NOW BE HOLDING IT IN MY HANDS
Have left it now in the hands of PayPal and they are dealing with it
My time is to valuable to waste on people like THIS
BE WARNED PEOPLE!

Purchased a dash cam from this Company in early February via the petrol Prices.Com website. Money taken from account immediately but no camera received. All e-mails or attempts to seek a refund or return of product have been ignored. With all the negative reviews I cannot see how Trading Standards can allow this Company to continue trading. HAVE NOTHING TO DO WITH THIS COMPANY

Goods not delivered. Cannot contact groupie other than by letter or a contact form. No reply to 3 forms. Cannot contact the seller directly. Fraud comes to mind. Trading Standards next port of call

Had trouble with the seller due to covid 19 (he could not complete the order) gogroopie sorted it out and gave me a refund... excellent service well pleased

Don't touch this company with a barge pole. IT IS A HUGE ILLEGAL SCAM!
I ordered two itemsat a cost of £30. The redemption voucher didn't work. Gogroopie have failed to respond to emails after 3 months
ABSOLUTE RUBBISH!

TERRIBLE COMPANY PAID FOR 2 RECLINERS IN MAY. WEEKS LATER RECEIVED ONE. TRIED TO GET REFUND OR THE OTHER CHAIR BUT THEY WILL ONLY GIVE ME CREDITS FOR %50 OF THE £29. I DONT WANT TO PURCHASE WITH THIS COMPANY AGAIN. BUT WANT MY MONEY BACK.

They never answer the phone which rings out but probably in a field somewhere... they do not answer Emails My order did not arrive, have written them off as a bad experience.

I haven't given this group of crooks any stars as they are not deserving of even one. I have this day instigated a legal investigation of the practises and illegalities that is the crooked way of dealing with idiots like me.
As will have been seen previously in these reviews, they do not reply to messages, they do not give refunds and do not supply goods that have been purchased and give no information about the traders they purport to deal with. PLEASE, PLEASE, do NOT REPEAT NOT get involved with this evil company. I have had to give a star or I couldn't leave this review. But it does not alter what I know to be true, hopefully when the legal stuff is over, the adverse publicity will damage them irreparably.

Purchased a Cooling Cashmere Memory Foam Mattress from them, supplied by Karpe Deal. When the mattress arrived in a vacuum pack, a sticker on the side clearly stated that goods couldn't be retuned if opened. So how do you check Goods.?

All the instructions and Guarantee were in Spanish.

Tried the mattress one night, NOT super cool as advertised but Very warm, and Very firm not Super-Soft as advertised.

Contacted GoGroopie who washed their hands of the problem saying I had to contact the Merchant, they were only a Discount Coupon Company.!

Contacted KarpeDeal who didn't address my complaints only said I could return goods, at my cost.

Really disappointed with GoGroopie looking at legal action.

Dont waste your time its a complete scam ordered kids tricycle 30th of march with 10 days delivery emailed gp groopue was told they emailed the merchant told to wait 7 days. Emailed after 7 days told to wait another 7 days phomed the merchant directly no trace of my purchase and even told me they dont deal with go groopie. I told them there contact details were on the voucher but again they told me there was no prder ao had to raise as fraud tp my bank

I want my money back. I exceeded the cooling off period because I was giving you 21 days to deliver! Send me the goods I paid for. You have procured my business by deceit send me the product or full refund immediately Yours sincerely ps I bought a product on your website, after purchase you inform me I have to buy vouchers. Send me the stuff I paid for in good faith and I will close the dispute with Paypal I didn't don't and never will want any vouchers, Have I made myself clear I didn't don't and can profoundly assure you that I will never ever want to purchase any voucher from you. I repeat you have my money send me the goods I purchased in good faith. PLEASE READ CAREFULLY Yours sincerely ONE VERY DISGRUNTLED CUSTOMER HA HA HA HA! I GOT MY MONEY BACK! Now i'm going splatter your deceptive procuring business all over the internet, I gave you umpteen chances to do the right thing Yours sincerely GOOD RIDDANCE

This is the worst company I have ever dealt with. I purchased an item and didn't receive the code, I fed up chasing them
I contacted Gogroopie and asked for a refund, after several weeks and endless emails they with no response from them.
As I no longer wish to deal with this inept company ever again. I will request a refund through Paypal.
I am going nowhere near GoGroupie
This company, in my opinion should be investigated and I will be reporting them to Trading Standards.
Please take this as a warning and NEVER purchase anything from gogroopie as YOU WILL LOSE YOUR MONEY!
No goods and no refunds!
They are a shambles! I have emailed them numerous times and they just ignore my emails and still owe me money!
Whatever you do DO NOT from Go Groopie

Bought an extendable hose, after waiting for over 2 weeks for delivery only to find the worst piece of crap I've ever bought. It fell apart the minute I connected it to my tap

At the end of July 2019, I purchased a voucher for a Henry Vacuum Cleaner. A few days later I received an email from GoGroopie telling me I hadn't completed the transaction and suggesting I do so. Once again, I purchased a voucher; this time it was more expensive as a discount code used initially was no longer valid. Nonetheless I didn't really think any more about it until I saw my credit card statement had 2 payments to GoGroopie. Clearly the first transaction had completed, or at least GoGroopie had taken and kept the money. Even though I only had one voucher, I had paid twice.

I raised the issue with them but they have been incredibly unhelpful. They repeatedly asked for more information, sometimes asking questions already answered, basically dragging out the issue. Now that they seem to have run out of questions it has gone quiet. They have not provided a refund, an apology, nothing. They no longer even respond to emails.

I would not recommend this company to anyone and certainly won't use them again. I don't know if they are in financial difficulties but it goes beyond incompetence when they have all the information about the issue that they said they needed, and do nothing about it. It certainly seems fraudulent to ask for money when they already have it and then to keep it when it is proven they have no right to it.

Cant even give them 1 star.
Do not deal with this company they take your money and do not deliver the goods.
Order some headphones back in June and will not issue a refund all I keep getting is 'we will contact the merchant'. This company is a scam - DO NOT GIVE THEM YOUR HARD EARNED CASH.

DO NOT USE THIS COMPANY, THEY DEAL IN RETURNED TO COMPANY GOODS, DUE TO BEING SECONDS OR NON-FUNCTIONAL, WHEN TRYING TO CONTACT IT IS ONLY VIA E-MAIL THEREFORE DO NOT RESPOND. TRYING THE UNLISTED PHONE NUMBER *******0107 ONLY ANSWERED BY A RECORDED MESSAGE TELLING YOU TO USE THE E-MAIL SYSTEM. THIS IS A CON

Ordered a dog harness for my two year old cockarpoo I ordered a Medium I received x/s so small it would,t fit her when she was a puppy, I also ordered a Mistery Mega Box £12.99 and shipping £4.99 I received it 11 days later 10 plastic toys like the ones you have in Xmas crackers, I am waiting for another Mistery Mega Box I sent for before the first one arrived. I wish I had read the Reviews before I ordered these Mega Boxs.

Purchased two vouchers from this company and was given the number to phone to book with deluxe holidays. Phoned this company where I had to be subjected to rude customer service by a guy called James who repeatedly tried to get me to spend a further £47 per person when I declined when he finally acknowledged that I would not do so he became abrupt and very rude and told me to get a refund from go groupie... in which I emailed them... I was told it would take up to 14days to be refunded... 17 days later no refund and I'm now being told a further 14days... DO NOT BOOK with this site it's a SCAM to get u to spend more money... FALSE ADVERTISING and POOR CUSTOMER SERVIVE I will stick with wowcher in future

I paid for a indoor cctv, from GoGroopie on the: 25/2/2022. I am sick & tired of emailing them with no avail.
Please be very carful if you decide to purchase from this site. If you do want more proof look at the GoGroopie complaint site, there are also another 63 unsolved problems with other customers & GoGroopie. I tried to ring the number they leave they say it has nothing to do with them [*******@completesavings.co.uk: This phone number 389 6960* (Monday to Friday 8:00 am - 8:00 pm, and Saturday 9:00 am - 4:00 pm. Trust me ringing this number is a wait of time. But by all means please try to ring them. Below it says leave a photograph, I never received my item so there is no photograph to leave. Please Please PLEASE! BE VERY CARFUL with GoGroopie. I can only say I will never ever in my life in its entirety ever even consider using GoGroopie again. You will regret it. I have all the information & proof that all I say here is true. Please do not end up like me out of pocket
My membership number Member No: *******7006. Now Terminated

I sent an item back to them and I have not had money back of even heard from them. I would never use them again they are a con. No way of speaking to them and do not reply to any emails

What a awful experience the customer service is the worse I ever had to deal with I have been messed about for nearly 4 wks by them and refuse to refund my money for 2 fushia bushes that arrived dried out dead it took them 2 wks to reply to me I emailed them everyday DO NOT USE