GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoGroopie most frequently mention customer service, trading standards, and full refund problems. GoGroopie ranks 292nd among Daily Deals sites.
Not sure why there are so many awful reviews here but my experience was excellent. Bought an iPad and leather case which came within 4 days of ordering. The product is great and the service was exceptional. Thank you GoGroopie.
2 of the same items ordered but separate postage charges. Both items damaged. Photos and videos provided but they said tried to suggest it was an optical illusion. I have to pay postage to send the items back for item refund but they refuse to refund postage. This is a clear violation of the Consumer Rights Act 2015. Even though I brought this to their attention, they wouldn't budge. Never again.
Early Sept i ordered a blanket on go groupie. Sadly i used my visa card. The blanket never came. The sellar did not get in touch. I have spent money and postage on nothing!
Worst website ever bought a fit watch in June never received took the money and now there telling me I did not redeem my voucher phone number is also wrong getting no satisfaction
Took my money but no goods do not answer emails smacks of outright theft how are they getting away with this should be investigated by trading standards.
I would not give this company 1 star, goods not recieved, communication dreadful, want my money back. Had I read reviews 1st I would never have ordered from them,
DO NOT ORDER from them they should be shut down
When You order an item from goGroupie they promised to refund the money if you're not satisfied I ordered the air cooler I was not satisfied at all with it so I emailed them requesting the return of the goods for refund
Emailed them twice and no response at all, no way to contact them
Bad service
Luckily i was only scammed out of £10. DO NOT USE THIS SITE! It is a scam website. I ordered some face cream. Item never arrived, and not one single reply from all of my emails. THIS IS A SCAM WEBSITE.
I ordered an item off this site on the 4th April. Paid for it and the voucher for delivery. It said to allow up to 5 working days. It still hadn't arrived by the 25th April.
I wrote to cancel.
They said that I couldn't because it was on its way, and to return it with the courer.
I did that and even after several complaints, I still haven't been reinbursed, even by todays date the 9th June.
I didn't even want to give them 1 star.
I ordered some items from them on 10th of November, Go groupie charged me £78 for my order which haven, t arrived yet. After lots of fake promises via Emails they exceeded the time before my Vouchers has expired the company they wouldn' have to make a refund, so I call it the most outrageous on line company I dealed with, woul sugest NOT TO ORDER NOTHING from them if you do not want to go through the hell.
S. Hurst
I never received a voucher after purchasing nearly £60 in goods in the beginning of covid-19 I thought it was perhaps due to it, but the voucher expired and I never got my voucher, so they have my money and I have no goods. I WOULD NOT RECOMEND IT TO ANYONE
Go Groopie complained to TrustPilot about my original comments, so I have had to edit it! **I THEREFORE SUGGGEST YOU THINK VERY CAREFULLY BEFORE YOU ORDER THROUGH GO GROOPIE, CAN YOU ACCEPT EXTREMELY POOR, IF ANY, CUSTOMER SERVICE?** Bought a voucher from them to pay for a scarf for my wife for Christmas. Never received it. I have tried several times to contact both Go Groopie and Marcus Emporium but all to no avail, and, neither of them have responded to my emails. BOTH GO GROOPIE AND MARCUS EMPORIUM SHOULD BE AVOIDED. 29th January, UPDATE. Go Groopie have reported me to Trustpilot for using abusive language (?). Have been warned to amend it. Have now received my order, 33 days after placing it, and shortly after my review, hmmmm, and THEN they complain.
I still say avoid them. NO ABUSIVE LANGUAGE USED. THANK YOU.
Worst company you could have anything to do with. No customer service what so ever. Very quick to take your money, avoid at all cost
I ordered 12 bottles of wine from these people, and they never arrived. They take your money, then don't resolve problems. Disgraceful company. TRADING STANDARDS AWARE.
Bunch of scammers. I don't know how they get away with this stuff in this day and age. Take your money but send nothing then ignore all complaints.
Did not receive the dog as advertised. Cheap carnival give away. No mechanics to it. Do not deal with this company.
Once they have your money they wash their hands on you, lazy company that has no interest in sorting out your problems. Stick to professional brands
Do not use this company have been in dispute with them since oct 17 over wrong item sent twice. Moneys not returned emails not answered.
They took my money, voucher never arrived, have failed to respond to emails, this was supposed to be an engagement ring. It is basically theft.
Absolute crap. They take your money but don't deliver.
Go somewhere else. Amazon always deliver on time
Tip for consumers:
Go to a respectable company
Products used:
We didn't as go groopie have not delivered
This site scamed my money and refuses to answer emails... They will take your monet and deliver no goods
They haven't arrived yet it's the 15th today thought they would come I'll make sure to write another one when they do arrive
Ordered paws solar lights months ago. Never received. Will never use this site again. Chorley Lancashire
Cant fault I have just recieved an excellent service goods great I was a bit wary about bad reports but was proven to be good
I PURCHASED SHOES ON 18TH DEC THEY DIDNT ARRIVE BECAUSE I DIDNT CLAIM THE SCAMM VOUCHERS OF WHICH I TRIED TO CLAIM EVERY DAY BUT THERE SYSTEM WOULDNT ALLOW ME TO... I THEN TRIED TO CALL THEM SEVERAL TIMES EVERY DAY AND NO ANSWER THEN I EMAILED THEM AND THIS WENT ON AND ON... THE BIG MISTAKE I MADE WAS NOT LOOKING AT THE REVIEWS BEFORE I MADE THE PURCHASE... I LOOKED WHEN IT WAS TO LATE, THE REVIEWS ON THIS COMPANY ARE SO SO BAD I CAN NOT UNDERSTAND WHY THEY ARE ALLOWED TO TRADE... WHERE IS THE TRADING STANDARDS AND WHY HAVE THEY NOT CLOSED THIS COMPANY DOWN
I bought a laptop in March it was faulty it is now August I am still waiting for my £150 pound back this company should be shut down
Ordered a pack of 8 plants nothing like picture half dead and more greenery than actual flowers rip off
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