GoGroopie

Absolutely terrible. 18 months to get an iPad returned and still no further with getting it fixed or refunded. The merchant doesn't respond and GoGroopie customer service don't contact the merchant either. They just let the time lapse until they say it's beyond the time limit for refunds so they can't help you. So I've got two faulty iPads that have never worked and no repair or refund. Shocking customer service. Have never even tried to get it sorted. It's just theft and breach of agreement. Much better experiences with Wowcher and Groupon so I would use those two.

Horrible company to deal with. Untrue advertising of product. Attempts to side step its legal obligations and force you to deal with merchant. Worms and squirms out of its responsibility to refund following legitimate complaint. Finally when you don't go away they ignore you. I have reported them to consumer protection authorities and am about to take them to court. Stay miles away from these scammers. Also avoid Supertrendinuk the merchant who supplied the rotten item. They are past master scammers who illegally insist you pay shipping costs to return their rubbish with no guarantee they will refund your costs. To do this almost doubles the amount I paid for the garbage and is designed to put you off seeking refunds. Irish and EU authorities have been advised of there scam. With any luck Irish Customs will seize all their goods coming in with no EU Certification.

I ordered two kids blankets in September. I am still waiting for them. I keep receiving generic emails telling me they are on their way. This is obviously untrue. I emailed to inform them I would be posting a negative review and they have not bothered to reply. Do not buy from Go groopie.

28 June I placed an order for toilet and kitchen rolls and submitted the voucher as per instructions. I was told the order would be sent out on 30 July or just after. It never came so I contacted them. They said I could not have my money back as the 14 day cooling off period had lapsed and if I wanted my goods I now had to pay an extra £5.99 as I had not placed the order. Would that be the order I`d paid £19.99 for and been given a delivery date I asked? Countless emails exchanged hands and almost all by different people. I then took it to PayPal and filed a dispute. BINGO! It has finally worked. I know it is not a vast sum, but please follow my steps and good old PayPal will save the day. Go Groopie? Never again avoid them.

I ordered some soap in March and it never arrived, it's now June 18th. They lie through their teeth and are seriously dishonest. I can only conclude this is a scam, they took my money and did not deliver. Avoid like the plague is my recommendation

Never buy anything from them. Once you submit payment your money gone. They steal people's money. They never reply your email and there is not any phone number. I returned something that I ordered from them, but they didn't refund me at all. They trick people. Please be careful.

I purchased a voucher for a men's size XL jacket. The jacket which arrived was marked 3XL but would only fit me who is a female size 10/22. Totally useless. Merchant claimed that it was the 'Chinese equivalent!' No customer support Their merchant refused to offer return or refund. Gogroopie have offered no support despite selling me the voucher and charging postage. This iitem is still advertised on their site despite being alerted to the problems. Stay clear if this site. No Customer Service and shark merchants!

I ordered an item on January 24th which I never received. No acknowledgement or refund from this company. Thieves!

24 Jan, 2022 | Dual USB Solar Power Bank With Flashlight - 3 Colours | €9.99 | *******927

If I could give zero stars I would.

The order that I put in, I wanted to complain about, the complaint went to the unreputable company, who has said its within the 14 day delivery, so I suggested it was within the 14day cancellation period. They say that no, once sent, is not able to be cancelled.
The product was for my fathers birthday, did not arrive in time, I had to purchase a second present.
Can't cancel, can't get refund, can't get product within 14 days, GoGroopie should be ashamed of yourselves for advertising companies from China and not stating so.
Then to trust the british public to a company (oberoriz) who is known to scam hundreds, how could they?
As seen on Trust pilot reviews.

Date of experience: 25 October 2023

6 off parcels still to be delivered. All from different merchants as there put it whoever hires these merchants should be sacked i would like my cash back. I have emailed them every day /phoned and even emailed the companies to no avail. Would i be allowed to charge intrest as now i feel as have lent them the money. Live in hope of delivery some Christmas but which one?

This company is a scam. Its has taken my money for goods and money for postage of goods that have never been sent. They said the money would be refunded within two weeks but this has not happened. They have had my money for five months. They think that hard up people will pay to get cheaper goods and not complain. I am complaining and hope that they stop cheating people.

This is a CON company be warned.
First of all you make a payment and they don't email you the payment receipt (purchasing knowledge letter).
Second of all, after getting hold of your money they won't post out the item,
Third of all, they cut off all communication with you (what a F... Con Company)?

Now I have asked PayPal to step in to get my £199 full refund from them.

I bought a couch off this site and the man who delivered it was so horrible he literally dragged the couch along the path the only time he lifted it was in the house now there's all marks and stuff coming off my couch

Simple... just never use this platform. Their customer service is disgusting, they take a week to reply to an email, and then another week to reply to it again, so can can take months to sort things out.

Also, the products on this site are cheap crap and from abroad.

The product supplied by GoGroopie does not work. I have sent three messages via their website asking for return instructions they have failed to respond. My attempts to get through on the telephone have also failed as they never answer. I have written to their London address but do not expect a response. Extremely poor customer service. I do not expect GoGroopie to even respond to this review.

Please don't buy from this company, my item was broken and faulty, tryed to get a full refund which they said they would give, but never did after keeping on to them, their disgusting not to give refunds for broken, faulty goods. You never hear from them, they take your money quick enough, plus the item I got was not worth the money even if it was OK. Its all crap they sell, save your hard earn money, don't give to these people. Your regret it. I had to give a star hell, I would give ******* rating.

Order not received refund not received after many emails problem not resolved stay away it's a con they do not seem to be bothered once they have your money and they blame others rather than take responsibility themselves.

I have had nothing but trouble from this company over various issues where they have taken large amounts of money from my bank, involved a company called a Resolve they are no better, I order on line all the time but will never use this company again, I advise all not to ever use them. They are a con with no form of contact

I sadly have four separate disputes with this irresponsible company dating from October to December 2017. They do not reply to emails and have no respect for customers. I have sent two recorded letters to their HQ and still no response. They should not be allowed to trade, I have items that never arrived, faulty items that I have paid to return but have not received a refund and items where I order two of and only one arrived but I was charged for two. They should be made to sort out customer disputes and issue appropriate refunds and then forced to close down. This system forces minimum of one star but they are not worthy of that

I placed an order today but very quickly realised that it is something not right! Within half an hour I wrote to them and requested cancellation before redeeming so called 'voucher'. There is no answer when I tried to ring the number on the website, When I called the reception at the address in London (which is on the company's website), I was told that this company is not physically based under this address. It sound like it is another dishonest online business and whoever is running it, is not doing a great job. When I read your reviews I am even more convinced that I made a big mistake by placing an order in the first place! I am waiting for the order cancellation and a refund.

Bought a few products from here plants are great some things I'd not looked at measurements just product and we're a bit smaller than I'd imagined but that's my fault not the site overall I've been satisfied with my purchases and continue to use site

I thought that I was placing an order that had free delivery but in reality I was actually buying a Voucher. You then have to redeem the voucher at which time a 10% charge was added for delivery, and no delivery date was given. To find the delivery date you are instructed to read the fine print on the voucher, which informs you that the delivery will only be made within 14 days.
When I made the purchase I was assured that could cancel it within 14 days, but the procedure to do this is complicated and subject to a host of conditions and it is not guaranteed Stay well clear of this company, which in my opinion, trades in a most unethical manner

I thought this company was good value for money until I ordered a coat from them when it arrived it looked like a rag I e-mailed gogroopie and was told I had to send it back to China it was going to cost me £37.50 to send back the item it cost me £19.99 plus p&p £3.99 in the first place I have been arguing with gogroopie I told them they need to let people know where these items are coming from they are drop shipping which is illegal and they need to be stopped