• GoGroopie

GoGroopie

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Overview

GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoGroopie most frequently mention customer service, trading standards, and full refund problems. GoGroopie ranks 292nd among Daily Deals sites.

  • Service
    31
  • Value
    28
  • Shipping
    28
  • Returns
    23
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
22
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How would you rate GoGroopie?
Top Positive Review

“Very Satisfied customer”

John B.
7/2/22

Not sure why there are so many awful reviews here but my experience was excellent. Bought an iPad and leather case which came within 4 days of ordering. The product is great and the service was exceptional. Thank you GoGroopie.

Top Critical Review

“They violate the Consumer Rights Act and distance selling laws”

Alison M.
4/25/24

2 of the same items ordered but separate postage charges. Both items damaged. Photos and videos provided but they said tried to suggest it was an optical illusion. I have to pay postage to send the items back for item refund but they refuse to refund postage. This is a clear violation of the Consumer Rights Act 2015. Even though I brought this to their attention, they wouldn't budge. Never again.

Reviews (192)

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Reviews that mention popular keywords

customer service (37) trading standards (13)
Thumbnail of user johnc714
1 review
1 helpful vote
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April 4th, 2017

Bought 15 Giant Lily bulbs £9.99, could see no mention of any P&P charge, thought I was buying 15 Giant Lily bulbs, but when I paid for the item, found that I had purchased a voucher for 15 Giant Lily bulbs, and when I redeemed my voucher there was a postage charge of £5.99. Dreadful, will never use GoGroupie again. I though this type of rip off was stopped years ago. Stay well clear of GoGroopie! Why Trading Standards has not stopped this type of thing I will never know!

Thumbnail of user dh581
1 review
2 helpful votes
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April 28th, 2020

Ordered an item on 20th march 2020, paid £22.98p incl postage, upto 10 days delivery, Nothing. Then endless back n forth emails, generic replies from merchant litnfleek & gogroopie, absolute robbers! And now, NOTHING.
Thieving b; tards. Pls dont order anything from them or litnfleek in it together.
Only course of action is trading standards.

Thumbnail of user jojob7
1 review
0 helpful votes
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October 4th, 2017

Bought items, arrived late and not as described. Paid a fortune for a return, merchant confirmed receiving the items but wouldn't issue a refund, Ground level, very rude customer service. Contacted GoGroopie, takes 45mins-1hour to answer your call, asked them who's going to refund me? Said they were waiting for confirmation of returns from merchant, merchant sent confirmation still GoGroopie won't issue my refund. I've called so many times, this has been happening since June still don't think I'll ever get my refund. Already lost a lot for delivery and returns, plus my phone calls to GoGroopiel. No one wants to take responsibility, seems to me GoGroopie and 'their friends' knows exactly what they're doing. People beware!

Thumbnail of user maryt186
1 review
2 helpful votes
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July 12th, 2017

"Save 83% with the 18k White Gold Plated Crystal Bracelet for £12.99 instead of £74.99" I was a fool to fall for it! I also paid £4.99 for postage. The third party seller is called Crazee Trend. I should have noticed the name: it speaks of quality of the product. It's not 18k White plated, it's a tin-coated plastic! Geez! I didn't even bother returning the item, I could feel it will end up into more stress. But posting this for you people - if you do listen - will be a sweet revenge to this legalised business of deception, thievery and corruption in the UK.

Thumbnail of user lucyj179
1 review
1 helpful vote
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July 16th, 2023

Rude and poor customer service. I was replied to at 2am with one sentence replies. No order confirmation was received and they wouldn't exchange an order saying it was my fault as I ordered the wrong colour. Took me nearly 2 weeks before they would agree to the statutory refund IF I returned it at my own cost and they received it within 14 days of delivery which wasn't possible after they had spent 2 weeks not providing customer service or an address to return it to! So I have dontated the unwanted item to a children's charity! Avoid ordering from them!

Thumbnail of user patriciah362
2 reviews
3 helpful votes
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October 1st, 2018

This is the worst company I have ever dealt with on line. Their returns addresses are bogus and despite frequent requests for a call back, they do not respond! The product I purchased was rubbish and not as described in the advertisement. PLEASE DON'T USE THEM!

Thumbnail of user dillwync
1 review
3 helpful votes
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July 3rd, 2018

Gogroopie are the worst company i have ever delt with i made a order on the 24/05/2018 i never received the item i made lots of phone calls to them and emails to them thy are very poor in communication and when you can get hold of them thy just make lots of excuses and try to passs you off to someone Els i told them many time i want a refund and i am still waiting still excuses i would never deal with them again
Do not use this company thy are con people

Thumbnail of user davidw2572
1 review
0 helpful votes
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May 24th, 2020

Thsi company does not supply the goods, they take your money, but no goods supplied. You telephone the number supplied for customer service but this directs you to their online query form. You fill out the for, where are my goods, quite a simple question, their reply time is three days. After 5 days you send again, after 4 days you send again saying that they are a rip off company and you are reporting them to paypal, they still do not reply. They are a fraudulant company and paypal have been notified to investigate and not take any more money on their behalf. I am waiting for a refund from paypal for the money they took for two items ordered. Neither item has been delivered. Come on paypal get your act together and stop helping fraudulant companies.

Tip for consumers:
Do not be tempted by their low prices, the goods do not exist, this is a fraud.

Products used:
They did not arrive!!

Thumbnail of user koshl
1 review
4 helpful votes
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March 15th, 2020

Bought an item from GoGroppie. Never received the item. No reply even after numerous emails. Paid for the item through paypal and got the moyey back through them. Avoid buying anything from this site,

Thumbnail of user jeanb1047
1 review
1 helpful vote
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August 17th, 2022

I have ordered somr Jumbo bathsheets in June, and they have still not arrived, I have sent several emails without any response. I asked for a refund, no response £24.99 is a lot for a pensioner to loose.

Tip for consumers:
Customer service is very poor, no response to query and certainly no refund for goods not received. AVOID.

Products used:
Bath towels

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianw406
1 review
1 helpful vote
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December 5th, 2018

I ordered goods on 8 November this Year and nothing has arrived. Cannot find a telephone number or who the CEO is. They just ignore my emails. Don't buy from them. I wont again.

Thumbnail of user maryq18
1 review
1 helpful vote
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October 18th, 2018

This is the worst on line company I every dealt with, cannot redeem my voucher just be warned, I can only contact them by email and am getting no satisfaction

Thumbnail of user anthonyk281
1 review
8 helpful votes
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May 3rd, 2020

Worst ever experience on line, appalling communications, no info as to where order is, from them or their supplier. NEVER DE WITH THIS COMPANY... they should be excluded from google and all other search engines

Thumbnail of user kk219
1 review
2 helpful votes
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April 24th, 2018

Avoid at any cost! You will never see the goods you have purchased not your money back.
It has been 2 months and countless emails still I am waiting for a refund

Thumbnail of user brendas865
1 review
1 helpful vote
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June 26th, 2020

This company is the worst I have ever dealt with. Order not received refund refused I had to claim the money back from my credit card provider. Please think twice before purchasing.

Thumbnail of user michaels3141
1 review
1 helpful vote
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November 20th, 2019

MADE AN ORDER 2 ITEMS TRY CON ME FOR 2 POSTING
THEN I WAS OUT OF TIME FOR 1 ITEM FOR REFUND 14 DAYS
EMAIL SAY Please let me know if you'd like to proceed in redeeming your voucher for GoGroopie credits.OK SAY YES STILL THINK WAS CON OK THAT WAS OVER WEEK AGO WHY IS IT TAKING SO LONG. AND WHY DONT COME BACK EMAILS

Lying GoGroopie. SCAMMERS

CRAP THEY SELL 100% CHEAPER ELS WERE

Thumbnail of user richardp1253
1 review
1 helpful vote
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July 24th, 2020

Ordered two plants 4' to 5' high. Problems started with the voucher arrangement. Tied to contact GoGroopie and/or supplier to discuss. No chance. Eventually ONLY ONE plant arrived and this was just over 2 feet tall. I now have to go through the process of claiming my costs back (will I get the postage). Currently £47 out of pocket. I am just out of hospital after major surgery and just wanted to do a bit of gentle gardening. BE WARNED - AVOID GoGroopie and it's numerous associated companies LIKE THE PLAGUE. NEVER, EVER AGAIN.

Thumbnail of user ramadask
1 review
0 helpful votes
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December 6th, 2020

I ordered some clothes, 2 months gone still I didn't get my delivery, when I contacted the customer care they saying we will going to send but nothing is happened

Thumbnail of user angelaj87
1 review
1 helpful vote
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December 27th, 2017

I would rather not give GoGroopie a star at all, They do not deserve it, Stay away form them, Once you pay for your goods you will not get anything, Order an item back in November for my daughters birthday in December, Christmas has now been and gone and still no item. I have requested for my emails to be escalated on 2 occasions and no one takes a blind bit of notice, their customer services are non existent. PLEASE DO NOT ORDER FROM THEM< THEY JUST CON YOU!

Thumbnail of user barryc112
1 review
2 helpful votes
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September 5th, 2018

Hi I have shopped online for years.
These are far the worst company I have ever had the misfortune to deal with. Crap products, very cheap and nasty, if you get your product at all

Thumbnail of user kennethl427
1 review
3 helpful votes
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May 5th, 2021

Place an order with this VERY VERY VERY dodgy company at your peril!
I've been waiting nearly ONE month still no sign of product ordered, or an answer to several E Mails of complaint, it looks like I'm not the only one having problems judging by the number of negative reviews

Tip for consumers:
Check the products advertised by Gogroopie and compare with Amazon (a far more reliable company ) who at least you can contact and sort out any problems if they arise

Products used:
bath towels

Service
Shipping
Thumbnail of user lynnd642
1 review
0 helpful votes
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January 1st, 2023

Well satisfied with product, delivery and customer services. I wonder is gogroopie a new company and possibly not trusted as such. I have had no issues whatsoever.

Thumbnail of user amandaw1331
1 review
3 helpful votes
  • Send Message
January 30th, 2022

Overview
Reviews
About
GoGroopie
GoGroopie
Reviews 469 • Bad
TrustScore 1 out of 5
1.2

Gogroop
ie.co.uk

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Reviews
Excellent
2%
Great
<1%
Average
2%
Poor
2%
Bad
93%
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Amanda
6 reviews
Rated 1 out of 5 stars
5 minutes ago
COWBOYS …
Do not buy anything from these cowboys. I purchased 2 sets of Duracell batteries and paid 2 separate shipping costs of €3.99 each through groupon.ie on the 11th of November, still no sign of them the middle of January so after a lot of hassle and threatening that I was contacting my visa card company for a chargeback I received the items with a customs charge of €5.93 each item, seemingly they came through their UK site, their goes my deal, I could have just went around to my local shops to pick some up.ive tried to contact them to complain about this and to receive a refund on my customs charge but surprise surprise no response. Avoid at all costs

Tip for consumers:
If they are going to send items from their UK site as I will incur customs charges

Products used:
Batteries

Service
Value
Shipping
Thumbnail of user lindab1661
1 review
4 helpful votes
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February 14th, 2020

I purchased a product in Nov 2019. Although I had given the correct address the parcel was delivered to the wrong address. The parcel was tracked and returned to the supplier. In January, after 42 emails between Gogroupie and GroundForce (the supplier), Gogroupie agreed to a refund BUT although I had notified them immediately the parcel had gone astray they said that as so much time had elapsed, I was only entitled to credit. I protested but they wouldn't budge! Now the credit doesn't show up on my balance

Thumbnail of user barbaral604
1 review
0 helpful votes
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December 8th, 2019

I WANT MY MONEY!
No idea how to use this site (maybe I'm a bit thick) I tried to order a duvet set, I got three quarters through before it said I had to pay £4.99 delivery so I decided not to complete the order (I'd already entered my card details) I didn't realise it had already took the money for the duvet set, it said I had to re-enter my details to pay delivery at the end (hence me deciding not to go ahead) and then I got a voucher in my emails I had to redeem? Totally confused now! So in short, no order number (i. E. no order) so no item obviously because I hadn't paid delivery, BUT they've taken the money for the item. Can't get ANY type of reply to my multiple emails asking for a refund (I even said at this stage, if they tell me how the voucher works I'll go ahead with the order) nothing! No way to complete the original order because I cancelled the process, no idea how to get my money back and no reply to my emails. NOT HAPPY!

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