• GoGroopie

GoGroopie

Is this your business?
Write a Review

Overview

GoGroopie has a rating of 1.3 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoGroopie most frequently mention customer service, trading standards, and full refund problems. GoGroopie ranks 292nd among Daily Deals sites.

  • Service
    31
  • Value
    28
  • Shipping
    28
  • Returns
    23
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
22
See all photos
How would you rate GoGroopie?
Top Positive Review

“Very Satisfied customer”

John B.
7/2/22

Not sure why there are so many awful reviews here but my experience was excellent. Bought an iPad and leather case which came within 4 days of ordering. The product is great and the service was exceptional. Thank you GoGroopie.

Top Critical Review

“They violate the Consumer Rights Act and distance selling laws”

Alison M.
4/25/24

2 of the same items ordered but separate postage charges. Both items damaged. Photos and videos provided but they said tried to suggest it was an optical illusion. I have to pay postage to send the items back for item refund but they refuse to refund postage. This is a clear violation of the Consumer Rights Act 2015. Even though I brought this to their attention, they wouldn't budge. Never again.

Reviews (192)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37) trading standards (13)
Thumbnail of user irenec116
1 review
3 helpful votes
  • Send Message
November 11th, 2019

Early Sept i ordered a blanket on go groupie. Sadly i used my visa card. The blanket never came. The sellar did not get in touch. I have spent money and postage on nothing!

Thumbnail of user sharynl4
1 review
1 helpful vote
  • Send Message
November 6th, 2018

Worst website ever bought a fit watch in June never received took the money and now there telling me I did not redeem my voucher phone number is also wrong getting no satisfaction

Thumbnail of user bryanb324
1 review
3 helpful votes
  • Send Message
July 11th, 2020

Took my money but no goods do not answer emails smacks of outright theft how are they getting away with this should be investigated by trading standards.

Thumbnail of user pb97
1 review
1 helpful vote
  • Send Message
November 11th, 2017

I would not give this company 1 star, goods not recieved, communication dreadful, want my money back. Had I read reviews 1st I would never have ordered from them,
DO NOT ORDER from them they should be shut down

Thumbnail of user sams950
1 review
1 helpful vote
  • Send Message
September 14th, 2020

When You order an item from goGroupie they promised to refund the money if you're not satisfied I ordered the air cooler I was not satisfied at all with it so I emailed them requesting the return of the goods for refund
Emailed them twice and no response at all, no way to contact them
Bad service

Thumbnail of user shaneb170
1 review
0 helpful votes
  • Send Message
July 1st, 2020

Luckily i was only scammed out of £10. DO NOT USE THIS SITE! It is a scam website. I ordered some face cream. Item never arrived, and not one single reply from all of my emails. THIS IS A SCAM WEBSITE.

Thumbnail of user clivep15
1 review
1 helpful vote
  • Send Message
June 9th, 2020

I ordered an item off this site on the 4th April. Paid for it and the voucher for delivery. It said to allow up to 5 working days. It still hadn't arrived by the 25th April.
I wrote to cancel.
They said that I couldn't because it was on its way, and to return it with the courer.
I did that and even after several complaints, I still haven't been reinbursed, even by todays date the 9th June.
I didn't even want to give them 1 star.

Thumbnail of user sigitah
1 review
0 helpful votes
  • Send Message
February 15th, 2018

I ordered some items from them on 10th of November, Go groupie charged me £78 for my order which haven, t arrived yet. After lots of fake promises via Emails they exceeded the time before my Vouchers has expired the company they wouldn' have to make a refund, so I call it the most outrageous on line company I dealed with, woul sugest NOT TO ORDER NOTHING from them if you do not want to go through the hell.
S. Hurst

Thumbnail of user jackies389
1 review
0 helpful votes
  • Send Message
June 30th, 2020

I never received a voucher after purchasing nearly £60 in goods in the beginning of covid-19 I thought it was perhaps due to it, but the voucher expired and I never got my voucher, so they have my money and I have no goods. I WOULD NOT RECOMEND IT TO ANYONE

Thumbnail of user georgeh185
1 review
1 helpful vote
  • Send Message
April 24th, 2018

Go Groopie complained to TrustPilot about my original comments, so I have had to edit it! **I THEREFORE SUGGGEST YOU THINK VERY CAREFULLY BEFORE YOU ORDER THROUGH GO GROOPIE, CAN YOU ACCEPT EXTREMELY POOR, IF ANY, CUSTOMER SERVICE?** Bought a voucher from them to pay for a scarf for my wife for Christmas. Never received it. I have tried several times to contact both Go Groopie and Marcus Emporium but all to no avail, and, neither of them have responded to my emails. BOTH GO GROOPIE AND MARCUS EMPORIUM SHOULD BE AVOIDED. 29th January, UPDATE. Go Groopie have reported me to Trustpilot for using abusive language (?). Have been warned to amend it. Have now received my order, 33 days after placing it, and shortly after my review, hmmmm, and THEN they complain.
I still say avoid them. NO ABUSIVE LANGUAGE USED. THANK YOU.

Thumbnail of user liamd36
1 review
1 helpful vote
  • Send Message
December 6th, 2018

Worst company you could have anything to do with. No customer service what so ever. Very quick to take your money, avoid at all cost

Thumbnail of user alanr294
1 review
4 helpful votes
  • Send Message
April 28th, 2020

I ordered 12 bottles of wine from these people, and they never arrived. They take your money, then don't resolve problems. Disgraceful company. TRADING STANDARDS AWARE.

Thumbnail of user andrewd639
1 review
11 helpful votes
  • Send Message
January 17th, 2020

Bunch of scammers. I don't know how they get away with this stuff in this day and age. Take your money but send nothing then ignore all complaints.

Thumbnail of user janm432
2 reviews
9 helpful votes
  • Send Message
October 17th, 2020

Did not receive the dog as advertised. Cheap carnival give away. No mechanics to it. Do not deal with this company.

Thumbnail of user anthonyl1099
1 review
1 helpful vote
  • Send Message
January 6th, 2022

Once they have your money they wash their hands on you, lazy company that has no interest in sorting out your problems. Stick to professional brands

Service
Value
Shipping
Returns
Quality
Thumbnail of user frederickr18
1 review
0 helpful votes
  • Send Message
March 13th, 2018

Do not use this company have been in dispute with them since oct 17 over wrong item sent twice. Moneys not returned emails not answered.

Thumbnail of user samb90
1 review
7 helpful votes
  • Send Message
January 10th, 2014

They took my money, voucher never arrived, have failed to respond to emails, this was supposed to be an engagement ring. It is basically theft.

Thumbnail of user peterk644
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

Absolute crap. They take your money but don't deliver.
Go somewhere else. Amazon always deliver on time

Tip for consumers:
Go to a respectable company

Products used:
We didn't as go groopie have not delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user colinc162
1 review
5 helpful votes
  • Send Message
April 11th, 2020

This site scamed my money and refuses to answer emails... They will take your monet and deliver no goods

Thumbnail of user brandonf103
1 review
6 helpful votes
  • Send Message
November 16th, 2019

They haven't arrived yet it's the 15th today thought they would come I'll make sure to write another one when they do arrive

Thumbnail of user hilaryb53
1 review
0 helpful votes
  • Send Message
July 17th, 2020

Ordered paws solar lights months ago. Never received. Will never use this site again. Chorley Lancashire

Thumbnail of user allang105
1 review
0 helpful votes
  • Send Message
November 21st, 2020

Cant fault I have just recieved an excellent service goods great I was a bit wary about bad reports but was proven to be good

Thumbnail of user cathall7
1 review
0 helpful votes
  • Send Message
February 22nd, 2018

I PURCHASED SHOES ON 18TH DEC THEY DIDNT ARRIVE BECAUSE I DIDNT CLAIM THE SCAMM VOUCHERS OF WHICH I TRIED TO CLAIM EVERY DAY BUT THERE SYSTEM WOULDNT ALLOW ME TO... I THEN TRIED TO CALL THEM SEVERAL TIMES EVERY DAY AND NO ANSWER THEN I EMAILED THEM AND THIS WENT ON AND ON... THE BIG MISTAKE I MADE WAS NOT LOOKING AT THE REVIEWS BEFORE I MADE THE PURCHASE... I LOOKED WHEN IT WAS TO LATE, THE REVIEWS ON THIS COMPANY ARE SO SO BAD I CAN NOT UNDERSTAND WHY THEY ARE ALLOWED TO TRADE... WHERE IS THE TRADING STANDARDS AND WHY HAVE THEY NOT CLOSED THIS COMPANY DOWN

Thumbnail of user pennyb73
1 review
2 helpful votes
  • Send Message
August 5th, 2018

I bought a laptop in March it was faulty it is now August I am still waiting for my £150 pound back this company should be shut down

Thumbnail of user karenr994
1 review
1 helpful vote
  • Send Message
May 22nd, 2020

Ordered a pack of 8 plants nothing like picture half dead and more greenery than actual flowers rip off

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about GoGroopie?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GoGroopie?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business